sec.99ADCustomer service charter

### sec.99AD Customer service charter Each SEQ service provider must make a customer service charter that— summarises its customers’ rights and obligations under the customer water and wastewater code and this part; and states the SEQ service provider’s policies about— customer hardship because of inability to pay accounts; and the payment of accounts by instalments. The customer service charter must be written in plain English. s 99AD ins 2010 No. 20 s 21 amd 2010 No. 53 s 158 ; 2012 No. 1 s 29 (sec.99AD-ssec.1) Each SEQ service provider must make a customer service charter that— summarises its customers’ rights and obligations under the customer water and wastewater code and this part; and states the SEQ service provider’s policies about— customer hardship because of inability to pay accounts; and the payment of accounts by instalments. (sec.99AD-ssec.2) The customer service charter must be written in plain English. - (a) summarises its customers’ rights and obligations under the customer water and wastewater code and this part; and - (b) states the SEQ service provider’s policies about— (i) customer hardship because of inability to pay accounts; and (ii) the payment of accounts by instalments. - (i) customer hardship because of inability to pay accounts; and - (ii) the payment of accounts by instalments. - (i) customer hardship because of inability to pay accounts; and - (ii) the payment of accounts by instalments.