QLDIn ForceAct
South-East Queensland Water (Distribution and Retail Restructuring) Act 2009
sec.99ACApplication of complaints standard
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### sec.99AC Application of complaints standard
The complaints standard applies to an SEQ service provider for the handling of complaints by its customers.
In this section—
complaints standard means AS ISO 10002—2006 Customer satisfaction—Guidelines for complaints handling in organizations (ISO 10002:2004, MOD).
s 99AC ins 2010 No. 20 s 21
amd 2012 No. 1 s 28
(sec.99AC-ssec.1) The complaints standard applies to an SEQ service provider for the handling of complaints by its customers.
(sec.99AC-ssec.2) In this section— complaints standard means AS ISO 10002—2006 Customer satisfaction—Guidelines for complaints handling in organizations (ISO 10002:2004, MOD).