21Objections in relation to payment of tolls and charges

21 Objections in relation to payment of tolls and charges

21 Objections in relation to payment of tolls and charges

(1) A person (the objector) who has paid a toll or charge, or who is required to pay a toll or charge, under this Part may object to—

(a) the imposition of the toll or charge, or

(b) the amount of the toll or charge imposed,

if the objector is of the opinion that he or she is not liable for the toll or charge (or the full amount of the toll or charge) imposed.

(2) An objection must—

(a) be made within 60 days after the liability to pay the toll or charge is incurred, and

(b) be made in writing and specify the grounds of the objection.

(3) A toll operator must, within 14 days after receiving the objection—

(a) deal with the objection by—

(i) reimbursing the objector for all or part of the toll or charge, or

(ii) waiving payment of all or part of the toll or charge, or

(iii) dismissing the objection, and

(b) notify the objector of the decision on the objection, and

(c) inform the objector of the right to apply for an internal review of the decision as referred to in clause 22.