sec.7.7When complaints are received

### sec.7.7 When complaints are received For this part, a complaint is taken to be received by the commissioner or the CCC when the complaint is first recorded. However, if more than 1 complaint is received by the commissioner or the CCC about the same matter or substantially similar matters, each complaint is taken to be received by the commissioner or the CCC when any of the complaints is first recorded. The commissioner and the chairperson of the CCC must ensure a complaint is recorded as soon as reasonably practicable after it is made. In this section— recorded means recorded in an electronic system for complaints management operated by the service or the CCC. s 7.7 ins 2019 No. 32 s 9 (sec.7.7-ssec.1) For this part, a complaint is taken to be received by the commissioner or the CCC when the complaint is first recorded. (sec.7.7-ssec.2) However, if more than 1 complaint is received by the commissioner or the CCC about the same matter or substantially similar matters, each complaint is taken to be received by the commissioner or the CCC when any of the complaints is first recorded. (sec.7.7-ssec.3) The commissioner and the chairperson of the CCC must ensure a complaint is recorded as soon as reasonably practicable after it is made. (sec.7.7-ssec.4) In this section— recorded means recorded in an electronic system for complaints management operated by the service or the CCC.