sec.12Functions of ombudsman

### sec.12 Functions of ombudsman The functions of the ombudsman are— to investigate administrative actions of agencies— on reference from the Assembly or a statutory committee of the Assembly; or on complaint; or on the ombudsman’s own initiative; and to consider the administrative practices and procedures of an agency whose actions are being investigated and to make recommendations to the agency— about appropriate ways of addressing the effects of inappropriate administrative actions; or for the improvement of the practices and procedures; and to consider the administrative practices and procedures of agencies generally, and to make recommendations or provide advice, training, information or other help to the agencies about ways of improving the quality of administrative practices and procedures; and to provide advice, training, information or other help to agencies, in particular cases, about ways of improving the quality of administrative practices and procedures; and the other functions conferred on the ombudsman under this or any other Act. s 12 amd 2017 No. 17 s 173 - (a) to investigate administrative actions of agencies— (i) on reference from the Assembly or a statutory committee of the Assembly; or (ii) on complaint; or (iii) on the ombudsman’s own initiative; and - (i) on reference from the Assembly or a statutory committee of the Assembly; or - (ii) on complaint; or - (iii) on the ombudsman’s own initiative; and - (b) to consider the administrative practices and procedures of an agency whose actions are being investigated and to make recommendations to the agency— (i) about appropriate ways of addressing the effects of inappropriate administrative actions; or (ii) for the improvement of the practices and procedures; and - (i) about appropriate ways of addressing the effects of inappropriate administrative actions; or - (ii) for the improvement of the practices and procedures; and - (c) to consider the administrative practices and procedures of agencies generally, and to make recommendations or provide advice, training, information or other help to the agencies about ways of improving the quality of administrative practices and procedures; and - (d) to provide advice, training, information or other help to agencies, in particular cases, about ways of improving the quality of administrative practices and procedures; and - (e) the other functions conferred on the ombudsman under this or any other Act. - (i) on reference from the Assembly or a statutory committee of the Assembly; or - (ii) on complaint; or - (iii) on the ombudsman’s own initiative; and - (i) about appropriate ways of addressing the effects of inappropriate administrative actions; or - (ii) for the improvement of the practices and procedures; and