21AGWays of dealing with complaints

#### 21AG Ways of dealing with complaints (1) The National Student Ombudsman may deal with a complaint made under this Part about an action taken by a higher education provider in one or more of the following ways: (a) referring the complaint to the higher education provider under Subdivision C of this Division; (b) using an alternative dispute resolution process under Subdivision D of this Division; (c) using a restorative engagement process under Subdivision E of this Division; (d) conducting an investigation under Division 4 of this Part. (2) The National Student Ombudsman must not take any action mentioned in subsection (1) unless the complainant agrees to the action being taken. (3) The National Student Ombudsman must not take, or continue to take, any action mentioned in subsection (1) if the complainant withdraws the complaint. (4) The National Student Ombudsman must not take any action mentioned in subsection (1) if the complaint is about an excluded action.