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Information Privacy Act 2014
40Dealing with privacy complaints
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40 Dealing with privacy complaints
(1) If the information privacy commissioner decides to deal with a
privacy complaint, the commissioner may make inquiries and
investigations in relation to the complaint, as the commissioner thinks
appropriate.
(2) The information privacy commissioner may decide not to continue
dealing with the privacy complaint, or part of the complaint, if—
(a) the complainant does not comply with a reasonable request
made by the commissioner in dealing with the complaint, or part
of the complaint; or
(b) the commissioner is reasonably satisfied that the complainant,
without reasonable excuse, has not cooperated in the
commissioner’s dealing with the complaint, or part of the
complaint; or
(c) the commissioner has not been able to contact the complainant
for a reasonable period of time using the contact details stated in
the privacy complaint; or
(d) conciliation of the complaint, or part of the complaint, ends
without agreement being reached.
Part 6 Privacy complaints
Division 6.3 Dealing with privacy complaints
Section 41
page 28 Information Privacy Act 2014
Effective: 16/12/25
R13
16/12/25
Authorised by the ACT Parliamentary Counsel—also accessible at www.legislation.act.gov.au
(3) In this section:
conciliation—see section 44A.