40Dealing with privacy complaints

40 Dealing with privacy complaints (1) If the information privacy commissioner decides to deal with a privacy complaint, the commissioner may make inquiries and investigations in relation to the complaint, as the commissioner thinks appropriate. (2) The information privacy commissioner may decide not to continue dealing with the privacy complaint, or part of the complaint, if— (a) the complainant does not comply with a reasonable request made by the commissioner in dealing with the complaint, or part of the complaint; or (b) the commissioner is reasonably satisfied that the complainant, without reasonable excuse, has not cooperated in the commissioner’s dealing with the complaint, or part of the complaint; or (c) the commissioner has not been able to contact the complainant for a reasonable period of time using the contact details stated in the privacy complaint; or (d) conciliation of the complaint, or part of the complaint, ends without agreement being reached.

Part 6 Privacy complaints Division 6.3 Dealing with privacy complaints Section 41 page 28 Information Privacy Act 2014 Effective: 16/12/25 R13 16/12/25 Authorised by the ACT Parliamentary Counsel—also accessible at www.legislation.act.gov.au (3) In this section: conciliation—see section 44A.