48Grounds for complaint

48 Grounds for complaint (1) A person may make a complaint under this Division to the Utilities Commission against an electricity entity on the grounds that: (a) the electricity entity is engaging in conduct that is contrary to one (or more) of its licence conditions; or (b) the electricity entity is engaging in conduct that is contrary to the objects of this Act or the Utilities Commission Act 2000. (2) A complaint is to: (a) be in writing; (b) contain details of the grounds of the complaint; and (c) include sufficient details to show: (i) how the complainant is, or may be, adversely affected by the alleged conduct or noncompliance; and (ii) how the complainant has made a genuine, but unsuccessful, attempt to resolve the subject matter of the complaint with the electricity entity.