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Electricity Reform Act 2000
48Grounds for complaint
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48 Grounds for complaint
(1) A person may make a complaint under this Division to the Utilities
Commission against an electricity entity on the grounds that:
(a) the electricity entity is engaging in conduct that is contrary to
one (or more) of its licence conditions; or
(b) the electricity entity is engaging in conduct that is contrary to
the objects of this Act or the Utilities Commission Act 2000.
(2) A complaint is to:
(a) be in writing;
(b) contain details of the grounds of the complaint; and
(c) include sufficient details to show:
(i) how the complainant is, or may be, adversely affected by
the alleged conduct or noncompliance; and
(ii) how the complainant has made a genuine, but
unsuccessful, attempt to resolve the subject matter of
the complaint with the electricity entity.