8CRTO requirements

8C RTO requirements 8C.1 Requirements that an RTO must comply with including requirements relating to the following matters— (a) information to be made available to past, current or prospective students including the following matters— (i) fees, including the policy for payment and refunding of fees and for the levying, collection and management of fees; (ii) course timelines; (iii) facilities and equipment available for use by students; (iv) whether the RTO is a member of a prescribed tuition assurance scheme; (v) information about the RTO's complaint handling processes and the rights of students to lodge complaints with the RTO or the Authority; (b) the methods by which the RTO is to make available to past, current or prospective students the information referred to in paragraph (a) including the publishing of that information; (c) the provision of the information referred to in paragraph (a) to the Authority for publishing by the Authority; (d) requirements to be met before entering into contracts with students or prospective students; (e) the contents of contracts, including the terms, entered into between the RTO and students or prospective students; (f) publications and marketing materials; (g) the awarding, conferral or issuing of qualifications, certificates or statements of attainment; (h) public liability insurance; (i) the keeping of records relating to current and past students including records of qualifications and statements of attainment; (j) complaint handling processes; (k) the register of complaints; (l) criteria that must be complied with before being granted registration by the Authority; (m) conduct in relation to dealing with past, current or prospective students. 8C.2 Prescribing tuition assurance schemes for RTOs. 9 Principles 9.1 The obligations of education providers to implement the principles in section 1.2.1(a), (c), (e) and (f). Sch. 5 cl. 9.2 amended by No. 3/2008 s. 7. 9.2 The inclusion of the principles in section 1.2.1(a), (c), (e) and (f) as part of the minimum standards prescribed under section 4.3.1(6)(b). 9.3 The role of the Authority in investigating any complaints from the public alleging any breach of the obligations to implement the principles in section 1.2.1(a), (c), (e) and (f). 10 General 10.1 Forms for the purposes of this Act. 10.2 Prescribing fees. Sch. 5 cl. 10.3 amended by No. 71/2010 s. 49(2). 10.3 Penalties not exceeding in any case 20 penalty units for any contravention of the regulations.