sec.192QBCC may recommend mediation to resolve complaint

### sec.192 QBCC may recommend mediation to resolve complaint If QBCC considers a complaint about a building certifier is capable of resolution by mediation, QBCC must give the complainant and the building certifier a notice stating— that QBCC considers the complaint is capable of resolution by mediation; and attendance at, and participation in, mediation is voluntary; and that either party may withdraw from the mediation at any time; and when the mediation ends; and the effect of giving QBCC a certificate about the mediation. QBCC may recommend the complainant and the building certifier enter into a process of mediation to resolve the complaint as soon as practicable and before QBCC investigates the complaint. s 192 ins 2002 No. 77 s 179 amd 2006 No. 36 s 41 ; 2013 No. 38 s 14 sch 1 (sec.192-ssec.1) If QBCC considers a complaint about a building certifier is capable of resolution by mediation, QBCC must give the complainant and the building certifier a notice stating— that QBCC considers the complaint is capable of resolution by mediation; and attendance at, and participation in, mediation is voluntary; and that either party may withdraw from the mediation at any time; and when the mediation ends; and the effect of giving QBCC a certificate about the mediation. (sec.192-ssec.2) QBCC may recommend the complainant and the building certifier enter into a process of mediation to resolve the complaint as soon as practicable and before QBCC investigates the complaint. - (a) that QBCC considers the complaint is capable of resolution by mediation; and - (b) attendance at, and participation in, mediation is voluntary; and - (c) that either party may withdraw from the mediation at any time; and - (d) when the mediation ends; and - (e) the effect of giving QBCC a certificate about the mediation.