The evidence
6 There are 441 registered class members who presently appear to be entitled to share in the settlement. Approximately 170 of those persons are likely to receive a maximum of $10,000 in compensation under the Scheme, while another approximately 105 are likely to receive a maximum of $20,000 in compensation. Of the remaining approximately 166 class members, many will receive upwards of $65,000 in compensation.
7 Mr Davis deposed that ICAN is prepared to provide individual class members with financial counselling if they wish to take it, and also offer broader financial counselling programs to the community. He confirmed the desirability of providing class members with financial planning and said:
Remote Indigenous communities experience a combination of geographical, historical and cultural factors which increase situational vulnerability to consumer detriment, when coupled with lower literacy rates and limited access to financial counselling services. The combination of these factors presents a unique set of circumstances for Indigenous-specific consumer exploitation to occur.
Over its 11 years of financial counselling and capability service delivery to Aboriginal and Torres Strait Islander peoples, ICAN has uncovered a number of systemic consumer issues where traders were found to be targeting Indigenous consumers through practices of telemarketing, door-to-door trading of goods and services at inflated prices and signing residents up to inflated and illegal consumer credit contracts. Usually, Indigenous consumers do not have the financial capacity to enforce their legal rights in respect of these predatory behaviours. ICAN's consumer advocacy work in the above areas has led to a number of enforcement actions by state and federal consumer regulators against various traders who were found to be operating unconscionably or in direct breach of consumer credit laws.
There is an opportunity to provide preventative specialist financial counselling and financial literacy services, to ensure as best as possible that registered group members in the class action are informed of the implications of the settlement monies they will be receiving, receive support to mitigate their exposure to such predatory behaviour, and to understand their options and rights. Further, in my experience, many Indigenous people find it difficult to navigate the laws and regulations surrounding the receipt of government benefits and are not aware of the penalties and costs that they may be exposed to by failing to report the receipt of a substantial sum of money.
8 He said that ICAN is a charity that has been operating in North Queensland and the Torres Strait since October 2007, with the objective of empowering Indigenous consumers, and it delivers financial counselling, and financial capability and training services to Indigenous peoples with a particular focus on delivering these services to remote communities. He said that ICAN is structured as a public company limited by guarantee, with four Directors and 18 employees across four offices located in Cairns, Townsville and the Yarrabah and Palm Island Aboriginal communities. It is registered with the Australian Charities and Not for Profits Commission and is funded by the Commonwealth Department of Social Services and the Queensland Department of Communities, Child Safety and Disability Services.
9 Mr Davis stated that ICAN has extensive experience in delivering local financial counselling and financial capability services to the Palm Island community. He said that in 2007 ICAN commenced providing money management services in the Yarrabah and Palm Island Aboriginal communities in a program which was part of a larger Federal government scheme, doing so over 6.5 years. Through that program ICAN provided a number of specialist financial capability services including in relation to financial counselling, financial literacy education, No Interest Loans, Tax Help, consumer advocacy services and an introduction to home ownership.
10 Mr Davis stated that ICAN has devised a project plan for the delivery of financial counselling services to class members and considered the resources that it believes are necessary to ensure class members are provided with adequate financial counselling, both in an individual and group capacity. It has prepared a budget, which Mr Davis exhibited to his affidavit, which details the amounts that ICAN considers will provide the necessary resources to ensure, as best as possible, that class members receive:
(a) specialist advice about the implication of the settlement on existing government payments and entitlements;
(b) specialist advice on dealing with creditors wanting payments for existing debts;
(c) referrals to ethical investment advice, including Palm Island home ownership;
(d) referrals and linkages to the Queensland Public Trustee for people that want to make a will or have a disability which impacts their capacity to make reasoned financial judgements;
(e) support to prevent economic abuse by family or friends; and
(f) financial literacy education/advocacy to prevent/address exploitative trader behaviour.
11 Pursuant to the budget, Mr Davis said that it will cost $233,540 to be able to offer and deliver such services to individual class members if they want it, and more broadly to in a group capacity. The budget includes provision for, amongst other things:
(a) the cost of a senior financial counsellor for 1 day per week of on-site financial counselling and 1.5 days per week of off-site casework for the 12 months that is expected to take to administer the Scheme, including travelling costs and the provision of items such as a laptop, telephone and insurance. That is on top of the existing 1 day per week of financial counselling services that ICAN already provides on Palm Island;
(b) ICAN to deliver a communication strategy to ensure that the availability of such services are well promoted; and
(c) ICAN to provide six financial literacy workshops, and to coordinate two community barbecue events with project partners including the Department of Human Services, Ethical Financial Planning Representative, the Public Trustee of Queensland and the Commonwealth Bank of Australia.
12 The question arises as to whether the deduction of $233,540 from the settlement fund is in the interests of class members. I note that class members will receive differing amounts of compensation under the Scheme, some of which will be much larger than others, and I expect that not all class members will require or be interested in receiving financial counselling. Class members seek compensation through the case and although any pro rata reduction in their individual recoveries from the settlement will be minimal, there is nothing to show that all class members agree to it.