Contractual promises and discretionary payments
69 At common law, the relationship of employment is based on contract. It is a contract for personal services, discharged on the part of an employee by the personal performance of work and by the employer by reward for that work.
70 Being based on contract, the terms of the employment must be specified, or necessarily implied, concurrently with the commencement of the relationship, or by agreed variation thereafter. This basic concept, and the need for a mutual intention to create legal and enforceable relations based on the terms of the contract, does not easily accommodate notions of unilateral importation or modification or re-working after the relationship has commenced, simply based on developing but unstated and unagreed expectations.
71 However, at the same time, variation to the terms of a contract may in some instances be readily inferred by conduct.
72 An example concerning the performance of work may be taken. In many (perhaps most) cases, duties will be specified or understood at the outset, although there may be cases where an employee simply agrees to perform such duties as are directed from time to time. Similarly, in most (or certainly in many) cases, the place or places of work will be known; but they may not be. Some contracts may have an express term that an employee will perform such other or additional duties within his or her competence, skill or ability as the employer may (lawfully) direct from time to time. This was a common award provision. Some contracts may not so specify.
73 Whatever the position, there is no doubt that an employee may agree to perform additional or different duties. Frequently, the agreement may be inferred by actual performance of the duties, without demur. A common example is a promotion. Another is a transfer.
74 In the case of resistance by an employee it will be important to ascertain whether the agreed terms of the contract gave the employer a discretion (from the outset normally) to effect or direct a non-agreed change of duties - i.e. to change the manner or method of performance of the contract by the employee. Any conclusion about such a matter will depend on the facts of individual cases, but it is common that employers have a measure of discretion about actual duties to be performed in the employer's business, at least by direct employees, because of the implication that an employer may give lawful directions for the performance of work and the corresponding principle that an employee may not without misconduct, refuse a lawful order within the scope of the employment.
75 The scope of the employment must be judged according to whether it should be concluded that the parties anticipated that duties would be fixed, or subject to variation. If subject to variation, was the variation dependent upon agreement or not? To take an example already referred to, in Mr Wittenberg's case his written contract of employment specified that duties could change and would be as directed by SGB, but often such an implication is readily available in the absence of any express terms.
76 The question of compliance by an employee (and by the employer) with an employer's policies also raises difficult issues in some cases.
77 At one level, a contractual requirement to comply with an employer's published policies (often expressed as compliance with the policies as they exist from time to time) is simply an agreed record of a basic contractual obligation imposed by implication on an employee - i.e. when performing work under the contract to always comply with the lawful directions of the employer. This requirement is necessary to permit compliance by the employer with obligations to other employees and to third parties because an employer is generally vicariously liable to third parties for the conduct of employees when carrying out their duties and liable to other employees for their safety and well being at work.
78 Policies of this kind are subject to adjustment. The adjustment is in the discretion of the employer. The employee normally agrees to comply with the instructions in the policy as it is in place at any particular time. There may also be good reason for an employer to make discretionary exceptions to its own policies, from time to time, either generally or in particular cases without formal alteration. These are usually not matters intended to be subject to negotiation; nor are they in practice in most cases.
79 Policies of this kind are, by their nature, applicable generally to employees. They may apply to thousands of employees. They are broad guides to behaviour, not individually stated for particular employees. In a contract of employment, an employee sometimes promises obedience, but not always - even when a policy is referred to. Sometimes the contract merely records, in a letter of offer: "You will be expected to comply with [the Company's] policies concerning […………] as published or in force from time to time". There may be a real question whether a counterpart signature by an employee on a letter of offer like this raises any particular contractual obligation on the employee, arising from the contract. Any allegation of failing to comply with a policy would be more safely expressed as a failure to follow a lawful instruction (an obligation implied by law into contracts of employment) than as a contractual failure to comply with the policy. However that may be, in my view no contractual obligation is directly or expressly cast upon the employer by an exchange of this kind.
80 In other cases, an employee may actually agree to comply with an employer's policies as published from time to time. Upon the assumption that an express contractual term is thereby stated, difficult questions then arise about whether, and to what extent, an employer becomes contractually bound to the same policies, given that (usually) it should be concluded that an employer intends to retain complete control over the content of its own policies which are in no sense negotiated with its individual employees.
81 The immediate significance of acceptance by an employee of an obligation to comply with employer policies is the effective acknowledgement that failure to comply will likely constitute misconduct justifying dismissal, perhaps summarily without notice. That traditional understanding is illustrated by a statement in Mills CP, Industrial Laws, New South Wales (4th ed, Butterworths, 1977) as follows:
At common law the employee's duty under the contract is to serve the employer faithfully and to obey all lawful orders given within the scope of the employment; breach of this duty on the part of the employee, in a serious case, will entitle the employer to terminate the contract forthwith - to dismiss the employee without the notice otherwise required under the contract. …
82 In the 2nd edition of Brooks B, Contract of Employment : principles of Australian employment law (2nd ed, CCH Australia Limited, 1982), the same idea is expressed as follows:
If the employee undertakes to obey lawful orders it follows that refusal is a breach of his contract. ...
83 There are judgments in this Court which have held that an employer may, by requiring express acceptance of its policies in this way, become bound by its own policies in a way which imposes a contractual obligation on an employer (e.g. Riverwood International Australia Pty Ltd v McCormick [2000] FCA 889; (2000) 177 ALR 193 ("Riverwood"); Goldman Sachs JBWere Services Pty Ltd v Nikolich (2007) 163 FCR 62 ("Goldman Sachs"); Romero v Farstad Shipping (Indian Pacific) Pty Ltd (2014) 231 FCR 403 ("Romero")).
84 In Riverwood, a term of an employment contract read:
Company policies and practices
You agree to abide by all company policies and practices currently in place, any alterations made to them, and any new ones introduced.
85 At termination of employment, a policy manual stated:
Where terminations of employment are as a result of redundancy the terms and conditions of the company redundancy policy shall apply. ...
86 A related policy said:
Redundancy provisions
Where an employee is made redundant, the following severance payments will be made:
(i) Unless the particular Award provides a greater benefit, three weeks ordinary pay for each completed year of service and pro rata payment for each completed calendar month.
87 The content of the policy manual at the date of the contract of employment was unknown, but at that date the second provision set out above referred directly to the policy containing the third provision, which came into existence after the date of the contract. It, therefore, appears that the "entitlements" were created in that form after the formation of the contract.
88 Lindgren J thought there had been no contractual incorporation of entitlements. His Honour said:
[38] The letter was presented to Mr McCormick by Packaging as a fait accompli. A purpose of the paragraph which suggests itself was, as a matter of more abundant precaution, to remind Mr McCormick that he must accept, and had no right to object to, Packaging's "policies and practices", present and future.
(Emphasis in original.)
and:
[50] According to my own construction of the letter, Mr McCormick was undertaking to abide by requirements of Packaging that answered the description "policies" or "practices", wherever they might be found. No doubt, these words could also give rise to difficulty of construction and application in particular circumstances. Moreover, they would not give Mr McCormick the protection of a substantial constraint on the unilateral imposition of terms by Packaging. But their purpose was, in my view, in general terms to "acknowledge the right of management to manage", and, accordingly, there might be some unilateral impositions by Packaging so substantial that they would be held to fall outside the notions of "policies" and "practices". The competing construction, that Mr McCormick (Packaging as well) was agreeing to abide by any obligations which Packaging might cause to be included from time to time in its own document, clearly offered him no protection at all.
89 The majority took a different view. North J concluded that it was permissible to examine the provisions of the manual itself to see whether the contract intended to incorporate it (at [89] and [110]). His Honour rejected the notion of unilateral change which was stated in the express contractual term, saying:
[111] In any event, the purported agreement to abide by alterations or additions to the policies and practices of Riverwood did not create a legally binding obligation on Mr McCormick to accept any unilateral alteration or addition. A purported agreement which leaves the content of the agreement entirely at the discretion of one party is not contractual in nature. Any alteration or addition to the company policies and practices could only achieve binding contractual effect if there was separate agreement to such alterations or additions, either by way of variation of the existing agreement or by way of entering into a new agreement.
(Emphasis added.)
90 Thus, his Honour concluded, the policy was contractual, and not open to unilateral variation. With respect, that seems to me to rewrite the terms of the contract itself rather than to construe it. The sentence I have emphasised, in my view, tends against a conclusion of incorporation, rather than for it.
91 Mansfield J reasoned from a position of perceived mutual intent, saying:
[149] The evidence of the respondent was that he had a general understanding of the existence of some redundancy agreement in existence, but he did not specifically know of the manual. It can readily be inferred that he apprehended that the appellant had some policies and procedures, for that is what the policy clause in the letter referred to, but he did not give evidence of knowing of the detailed content of any specific policies. The degree of his knowledge is not commensurate with that of the appellant. That may often be the case in circumstances such as those confronting the respondent when he signed the letter. He had by then been employed in the business generally for many years, and by the appellant for some months. His general understanding is, however, consistent with the more specific knowledge of the appellant. In the relevant sense, in my view, the facts known by the appellant were known also to the respondent.
[150] In the light of the factual matrix referred to, I share the conclusion of the learned trial judge that the letter incorporates by reference the terms set out in the manual from time to time including the redundancy agreement. I further agree with the conclusion that the presumed intention of the appellant and the respondent, by reason of the policy clause in the letter, was that the respondent would receive the benefits of the policies of the appellant in the manual as they applied to him, including under the redundancy agreement (subject to that policy being changed by the appellant). The agreement "to abide by" those policies, in the circumstances, means that the respondent would receive or enjoy the benefits provided for by those policies but only according to their terms, and would himself comply with the terms of those policies as they applied to him.
92 In Goldman Sachs, it was conceded that parts of some policy statements were contractual in nature. Black CJ accordingly said:
22 The difficult question is not whether WWU had any contractual effect, for this is now rightly conceded, but whether the portions relied upon by the respondent and found to be terms by the primary judge did indeed have that character or whether, on the other hand, they were at most mere representations of the firm's aspirations.
23 The principles to be applied in determining whether any, and if so what, parts of WWU were terms of the contract of employment are not in doubt. It is well established that if a reasonable person in the position of a promisee would conclude that a promisor intended to be contractually bound by a particular statement, then the promisor will be so bound. This objective theory of contract has been repeatedly affirmed as representing Australian law by the High Court. Thus, in Toll (FGCT) Pty Ltd v Alphapharm Pty Ltd (2004) 219 CLR 165, 179, the Court said:
"It is not the subjective beliefs or understandings of the parties about their rights and liabilities that govern their contractual relations. What matters is what each party by words and conduct would have led a reasonable person in the position of the other party to believe. References to the common intention of the parties to a contract are to be understood as referring to what a reasonable person would understand by the language in which the parties have expressed their agreement. The meaning of the terms of a contractual document is to be determined by what a reasonable person would have understood them to mean. That, normally, requires consideration not only of the text, but also of the surrounding circumstances known to the parties, and the purpose and object of the transaction."
93 His Honour went on (at [29]):
29 As I have noted, the test is objective. What matters is what the language used, in context, would have led a reasonable person in the position of Mr Nikolich to believe. …
94 His Honour then stated separate conclusions about particular parts of the policy in question, according to his particular findings about whether the statements in question were "promissory" in nature (and therefore contractual in his Honour's view) or "aspirational".
95 The consequence was that, based on a concession of contractual incorporation it was nevertheless necessary to conduct a statement by statement examination of particular parts of a policy, distinguishing between "promissory" and "aspirational" statements at that level, rather than examining the anterior question of whether the contract itself, objectively viewed, achieved the necessary incorporation.
96 Marshall J referred to the anterior contractual context as follows:
109 In paragraph 10 of the second amended defence, the respondent said that Mr Nikolich was required to comply with the policies and procedures set out in WWU but that WWU did not constitute a term or condition of his contract of employment. Goldman acknowledged that Mr Nikolich was given a copy of WWU when it offered him employment and that he was asked to "sign off on" specific policies and procedures contained in WWU. Goldman said it did not ask him to "sign off on the document itself" and that WWU expressly states that Goldman reserves the right to change the information contained in it from time to time.
110 Justice Wilcox found at [228] that when Mr Nikolich received Goldman's offer of employment, it also provided him with several documents including a 119 page document called "Working With Us". Mr Nikolich signed and returned a copy of the letter containing the offer of employment. He was not required to sign a copy of WWU. The letter included at least some of the terms of Mr Nikolich's employment.
97 His Honour applied Riverwood.
98 Jessup J dissented. His Honour first recorded:
172 The terms of the contract which the trial Judge held the appellant had breached were established, according to his Honour, upon the respondent's acceptance of the appellant's offer of employment on 15 May 2000. There were two documents which were provided to the respondent at about that time: a formal letter of offer dated 4 May 2000 and WWU. The critical terms were in WWU. Although the appellant accepted that the terms of the letter of offer were contractual, it resisted the suggestion that the terms of WWU were contractual. His Honour held that they were, and that holding is challenged in this appeal. It will be necessary, therefore, to consider the terms of the letter and of WWU, and the circumstance in which those documents were provided to the respondent by the appellant and (in the case of the letter) executed by the respondent.
99 Shortly thereafter, his Honour extracted the relevant part of the initial letter of offer concerning "WWU" (which was countersigned by Mr Nikolich):
176 Under the heading "General Instructions" it was stated:
From time to time the Company has issued and will in the future issue office memoranda and instruments with which it will expect you to comply as applicable. If you have any queries at any time about which memoranda and instructions apply to you, you should raise that question with me or with Colin.
100 His Honour observed:
179 As its name suggests, WWU was a document which contained information about many aspects of employment within the appellant's organisation. Indeed, the opening chapter, entitled "Welcome to JBWere" concluded with the following paragraph:
We trust the following information will assist you in gaining an understanding of JBWere. We take an active personal interest in all our people and will make every effort to guide and direct your career aspirations towards a successful goal.
It would, however, be an oversimplification, and something of an inaccuracy, to say that WWU contained information only. It also contained statements of obligations which employees were expected to accept, rules with which employees were required to comply, advice and helpful suggestions for the assistance of employees and policies and procedures followed within the appellant's organisation of which employees were expected to be aware. Although WWU was provided to the respondent as a prospective new employee, it seems that it was also a document with which existing employees were expected to be familiar, and to which existing employees might turn if in need of information about procedures, obligations etc from time to time.
101 In the course of his own analysis, Jessup J said:
284 ... There was one provision of the letter of offer which, according to his Honour, provided a link to WWU. It was the paragraph to which I have referred at par 176 above. It formed the basis of a submission made by the respondent that the facts were analogous to those which came before the Full Court in Riverwood, and that a like result, in point of contract, should follow. The appellant submitted that the statement in the letter of offer that it would issue office memoranda and instructions (or had done so) was insufficient to establish incorporation of WWU. I agree, and I consider that his Honour was wrong to apply Riverwood in the circumstances of the present case.
and:
290 Returning to the provision of the respondent's letter of offer to which I have referred in par 176 above, I am bound to say that I think it came to occupy a position much closer to centre stage than its true importance warranted. This may have been because the respondent's advisers saw in the provision the potential to obtain leverage from Riverwood. However that may be, I regard the provision as entirely neutral to the resolution of the question whether any - and if so which - of the provisions of WWU should be regarded as contractually binding. I cannot think that the hypothetical new employee reading the provision for the first time - and without an antenna keenly tuned to signals emitted by cases decided by the Federal Court - would do otherwise than take the provision as an unsurprising statement that his or her future employer had issued, and would in the future issue, office memoranda and instructions with which he or she would be expected to comply as and when they were applicable. It is in the kind of provision that would be unsurprising in any similar letter written on behalf of any intending employer in virtually any industrial situation.
102 Thereafter, his Honour dealt directly with the particular parts of WWU found at first instance to be legally enforceable and disagreed with the primary judge's specific conclusions about those matters. That approach dealt with WWU in its own right, and not as a document wholly incorporated, or not incorporated, by the letter of offer. As his Honour explained:
292 It is not clear that the trial Judge held that the whole of WWU was incorporated into the respondent's contract of employment. I have referred to the way his Honour did approach this subject […] above. It would be wrong to say that his Honour did not take account of the whole document: indeed, as I have pointed out, his Honour did recognise that some provisions of WWU made a stronger, or at least a more obvious, claim for incorporation by nature of their subject matter. On the other hand, I am disposed to agree with the appellant that the terms of WWU are heterogeneous - both in content and in style - to such an extent as to render any attempt to classify them either as wholly contractual or as wholly non-contractual highly artificial. At one extreme WWU was the means by which the appellant apparently set out many - if not all - of what his Honour regarded (correctly in my respectful view) as quite commonplace conditions of employment in the nature of entitlements, such as leave of various kinds. At the other extreme, WWU contained many sections which were manifestly informational only, as well as others which urged upon employees the adoption of a way of thinking, and a general pattern of behaviour, that conformed to the appellant's culture. The appropriate course, in my view, is to consider each of the particular obligations which, according to his Honour, were imposed upon the appellant by WWU, and to ask whether his Honour fell into error in those respects. There is little to be gained, I consider, by further wrestling with the question whether WWU should be regarded either as wholly contractual or as wholly non-contractual.
103 Romero concerned a Workplace Harassment and Discrimination Policy. The Full Court found that the policy formed part of the contract of employment, overruling the primary judge.
104 The letter of engagement provided:
...
You will be expected, if required, to serve on any vessel owned or operated by Farstad Shipping and be flexible in regards to availability. Whilst every attempt is made to accommodate individual requests in allocation to vessels, the decision of the Ship Manager and HR department will be final. In addition, all Farstad Shipping Policies are to be observed at all times.
...
(Bold emphasis added.) (Italics in original.)
105 The policy itself was detailed and, in parts, directory. In parts, it stated detailed procedures.
106 The Full Court said:
34 One point that is clear is that whether or not a policy will be incorporated into a contract of employment will depend upon the parties' intentions as objectively ascertained: Toll (FGCT) Pty Ltd v Alphapharm Pty Ltd (2004) 219 CLR 165 at [40]-[41].
35 In approaching the task of ascertaining the parties' intention, the starting point will be the language of the contract. The language adopted is to be viewed in context, not in abstract isolation. Further, regard must be had to the purpose and object of the transaction.
107 As I read the Full Court judgment, examination of those questions was not confined to consideration of the terms of the letter of engagement, but extended to an enquiry about the likely intention of the parties, arising from the terms of the policy itself, even though the policy was, in origin and terms, a unilateral statement. The Full Court concluded:
62 The Policy in this instance was part of the employment contract. The wording of the letter of offer taken with the importance of the Policy terms, the education of employees to reinforce the terms of the Policy are all factors leading to that conclusion. While some parts of the Policy may have been aspirational and some parts directive, Farstad's obligations in relation to dealing with serious complaints of sex discrimination and bullying were contractual promises given in exchange for employees being obliged to comply with the behavioural requirements imposed on employees by the Policy.
108 I am bound by the three judgments to which I have referred when sitting as a single judge of the Court. As a member of a Full Court I would not presume to say that the analysis any contains is "plainly wrong". Nevertheless, I wish to record my own view that the correct position (which was rejected by the Full Court) is reflected in the argument of the respondent in Romero, recorded by the Full Court as follows:
49 Farstad argues that the Policy was not contractual or part of the contract of employment. Rather than being aspirational, as suggested by the primary judge, Farstad argues that the Policy was "directive". It was directive in the sense, relevantly, that the Policy consisted of directions to employees, directions in the details as to how matters of workplace harassment and discrimination will be handled. Farstad contends that the language in the Policy, even where it uses the words "shall" and "will", is mostly talking about what is to be done. According to Farstad, it is a statement of intention, rather than mandating a particular way to do things. Farstad contends the words "are to be observed at all times" may be contrasted with expressly contractual language such as that used in Foggo, where the relevant grievance policy was held to have formed an explicit part of the employment contract.
50 It follows, Farstad argues, that an employee who signed the engagement letter acknowledging the need for observance of the Policy at all times would not, in undertaking conduct contrary to the Policy, commit a breach of contract. Rather, the breach that the employee would commit would be a breach of the implied term to follow the lawful and reasonable directions of an employer. The Policy constitutes, Farstad contends, the lawful and reasonable directions of the employer. It is in that sense that it is directive. The example given by Farstad would be that if there was a sign on the ship saying "no running on the gangway", an employee breaching that directive could not be said to be in breach of contract. Rather, he or she would be failing to comply with a lawful and reasonable direction, which might entitle the employer to take some disciplinary action in some form, such as a warning.
109 I note that, in McKeith v Royal Bank of Scotland Group PLC; Royal Bank of Scotland Group PLC v James [2016] NSWCA 36, the New South Wales Court of Appeal (Tobias AJA, with whom Macfarlan JA and Emmett AJA agreed) considered each of Riverwood, Goldman Sachs and Romero and distinguished each of them on various grounds. Tobias AJA concluded in that case that an employer's redundancy policy had not been incorporated in contracts of employment. For separate and different reasons it was found that a promise, which was later made to apply the policy in particular circumstances, was contractually effective. The analysis does not appear to me to provide specific support for the approach to questions of incorporation which I wish to call into question.
110 It may have been sufficient in each of Riverwood, Goldman Sachs and Romero to imply a term as a matter of fact that, in light of the formal imposition of its policies, the employer would honour so much of those policies as, at any particular time, operated for the real and practical benefit of an employee (e.g. assured payments, distinct procedural protections) and would not arbitrarily or capriciously withdraw them. An evaluation would need to be made on the facts of particular cases, but I see no reason in principle why an implication of that kind would not in many cases meet the usual tests - certainty, necessary to give business efficacy, so obvious it goes without saying, consistency with express terms, etc (see BP Refinery (Westernport) Pty Ltd v Shire of Hastings (1977) 180 CLR 266). The approach would be consistent with authority concerning a contractual right to participate in discretionary bonus systems, which I discuss hereunder.
111 One thing that would be avoided by such an approach would be the artificiality of proposing contractual force to obviously discretionary procedures, or vision statements or general aspirations. It may avoid the tedious complexity which attends attempts to use the notion of incorporation. Any suggestion that less than a full statement of policy is contractually incorporated necessarily operates upon an assumption that such matters must be excluded from the incorporation but, in my respectful view, that approaches the matter from the wrong direction and loads the assessment in favour of contractual obligation. The great strength of the law of contract is its identification of certainty of obligations and corresponding rights - at the time the contract is made. Any incorporation must be no less certain - at that time. Implication of terms may produce a more flexible outcome. To take only one example - an implication (whether as a matter of law or fact) of reasonable notice on termination poses a test which is, in practical terms, to be evaluated for its operative content on termination, not on commencement. An implied term of observance of real and practical benefits under policies and of no arbitrary or capricious withdrawal permits evaluation according to the circumstances and practical realities of the time.
112 Whatever might be the correct view about such an approach, in my respectful view it is an error of analysis to argue from the language of a policy to a conclusion that the terms of the policy are contractual. The analysis must begin with the terms of the contract itself. Then, if it is suggested that a requirement for obedience to the terms of a policy (or any other instruction) by an employee is an aspect of some mutual or reciprocal obligation to obey the policy a further enquiry is warranted and necessary. It is whether the employer is free, at its own discretion and without any form of consultation with an individual employee, nevertheless to unilaterally alter the policy - i.e. its own policy. If it is, I do not readily see how the terms of the policy can be seen as a mutual statement of contractual rights and obligations. It is generally not suggested in cases of this kind that any contractual obligation represented by the policy remains fixed as at the date of contract. It is generally accepted that an employee must comply with the terms of the policy as set by the employer from time to time. That feature, in my view, denies the necessary quality of mutuality. That mutuality is not supplied by what is, in truth, an acknowledgement by an employee in a contract of employment that the policies of the employer are relevant instructions or directions which must be complied with.
113 A possible exception to this concern, and one which in fact arises on the facts of the present case, is where an adjustment to duties is made for a defined period by reference to published criteria. In the present case, for example, a number of the employees were seconded to Westpac in a context where SGB had a published policy that secondment could not exceed 12 months. It was accepted that there could be no forced secondment; agreement was necessary. Agreement was clearly given in each case upon the basis of the 12 month limitation which was thereby incorporated. Despite a change to the policy in that period, rewording the limitation, I accept that any extension of secondment would require explicit consent. But such is not a case of agreement to abide by policies as stated from time to time. It is a more classic case of incorporation of a known term by reference, in a collateral contract or variation for a fixed term.
114 I should also record, at this point, that in the present case, Westpac accepted that a particular policy concerning redundancy had contractual force. For the reasons I have given, I question the legal foundation for the concession but it is not appropriate to cavil with it further.
115 Similar difficulties arise with discretionary payments. The most frequent area of dispute concerns bonuses.
116 In Australia, payment for work under a contract of employment is invariably periodic and regular; almost exclusively weekly, fortnightly or monthly. Some employees receive additional payments for working shift work or overtime. They receive "penalty rates" which are generally paid also "as they are worked" - i.e. weekly, fortnightly etc. Less frequently, employees are paid in whole or in part by results - commission payments are the most frequent example. Again, an accounting of entitlements is generally made at least monthly, but it need not always be so frequent.
117 All those methods of payment have in common that they are generated by the individual efforts of employees and are calculated by methods or formulae specified in advance which may be applied to known facts. Those "entitlements" have no element of discretion in them and may not be withheld by an employer. They are contractual entitlements; not discretionary payments.
118 Bonuses of the kind to be considered in the present case have none (or virtually none) of those features. They are usually mechanisms for distributing from a notional pool. The pool is usually calculated by reference to the satisfaction of performance targets, or budgets, set for a business or part of a business. Distribution usually occurs after some process of assessment about the contribution of individual employees, and the perceived merit of how they should share in the distribution relative to their peers. Distribution usually occurs annually, but sometimes more frequently. In some systems, adequate performance generates a good share, in other systems only above average performance does so. Less than average performance, or plain under performance, always carries at least the risk of reduced reward. A group failure to meet targets (whether by business or business group) reduces the pool for distribution and puts pressure on the assessment process.
119 Such arrangements are almost never expressed in writing as fixed entitlements (they are not fixed until distribution occurs) although frequently they are suggested as attractive features of prospective employment. Sometimes, a start-up bonus, or an initial bonus, is guaranteed but that is clearly separate from any notion of discretionary distribution based on group performance.
120 In a practical sense, prospective employees may be attracted by the suggested "guarantee" of good earnings and such an expectation is, predictably enough, generated and reinforced as such earnings become a feature of annual overall income.
121 Such payments are without doubt incentive payments. They are intended to attract and retain good quality staff. They are intended, in that sense, to "match" the market.
122 However, they are uncertain, especially over the longer term. By their nature they depend on the creation or perception of a pool of funds for distribution. The identification of an available pool of funds depends on business judgments, both in setting targets and in reserving funds for distribution to employees, rather than in satisfaction of some other business objective or obligation - e.g. paying debt, distribution to shareholders, re-investing etc.
123 The calculations and decisions which affect individual distributions are also elastic. There is frequently a process of initial assessment and review. The proportions of distribution may change from distribution to distribution.
124 Bonuses of this kind are additional payments reflecting business success. They are usually not accountable for superannuation guarantee purposes. They are income but they are not ascertainable in advance. They do not exist, even contingently, until the relevant entitlement period has closed and even then they remain discretionary in many respects.
125 I do not think it can be said in the ordinary case that such payments are essentially contractual. One reason they are not is that they are not certain. The difficulty is exposed in any case where an estimate for the future must be made. Such an estimate is only ever able to be calculated by reference to past payments, rather than the application of a contractual promise to nominated future events. The nominated future events can never extend to the business performance, employee performance and other discretionary aspects which are always an integral part of such schemes.
126 Nevertheless, it has been held that there may be contractual obligations which arise in connection with participation in such schemes, even if not with respect to outcomes. I shall discuss the leading case below. The difference between a right to participate, and a right to any particular outcome, is a very substantial one. It recognises the essentially discretionary nature of the bonus arrangement, and all its contingencies, provided arbitrary or capricious outcomes are avoided.
127 In the present case, the primary judge applied the decision of the New South Wales Court of Appeal in Silverbrook Research Pty Ltd v Lindley [2010] NSWCA 357 ("Silverbrook").
128 Silverbrook was concerned with a promise recorded in a written contract of employment as follows:
22 Clause 4 of the Agreement was in the following terms:
4. ANNUAL PERFORMANCE BONUS
4.1 Lindley will be eligible to receive the Annual Performance Bonus subjecvt [sic] to clause 4.2 and 4.3.
4.2 Silverbrook will assess Lindley's performance against set objectives at the end of each quarter commencing from the date of her employment. Provided her performance satisfies the set objectives and subject to clause 4.3, one quarter of the Annual Performance bonus will be paid to Lindley within 21 days of the end of each quarter.
4.3 The decision as to whether Lindley should receive the Performance Bonus is entirely within the discretion of Silverbrook. Lindley must be in the employ of Silverbrook at the time bonuses are determined to be eligible to receive the Annual Performance Bonus.
129 Allsop P, (with whom Beazley JA agreed) said:
3 Here, the appellant promised, by item 4 of the terms sheet and cl 4.2 of the contract, that it would establish set objectives at the end of each quarter, assess the respondent's performance against those objectives and, subject to the appellant's discretion in cl 4.3, if the set objectives were satisfied a bonus would be paid. This was not a promise to pay the bonus. Clause 4.3 makes that clear. The respondent was promised the setting up and undertaking of a process of assessment of performance with the contractual opportunity or chance of obtaining bonuses should the results of the process be favourable and subject to the exercise of any discretion in cl 4.3.
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6 The discretion is to be exercised honestly and conformably with the purposes of the contract. There may be many circumstances in which it would be legitimate, and conformable with the purposes of the contract, not to pay the bonus. There may be financial stringency or misbehaviour by the respondent or some other consideration. It is unnecessary to explore the possibilities in detail. What, however, would not be permitted is an unreasoned, unreasonable, arbitrary refusal to pay anything, come what may. This would be a denial of the very clause that had been agreed. If these parties wished to make payment under the clause entirely gratuitous and voluntary such that payment could be withheld capriciously, notwithstanding the compliance with solemnly set objectives they needed to say so clearly.
130 What was involved in Silverbrook was an express right of participation in a bonus scheme, not a right to any particular outcome. In the present case, that is a most important matter to bear in mind.
131 The introductory matters I have mentioned must be brought to bear, where it is proper to do so, only by reference to the particular facts of the present cases. Where it is necessary or relevant to do so, I will refer to, or set out, the terms of particular individual contracts of employment. A sharp distinction should be made between what those individual contracts provide and any more generalised claim for particular benefits based on attempts to enforce policies or discretionary practices.