Background facts
6Mr Diagne was born in Senegal in 1949. After completing high school, he worked in the clothing industry in Dakar. He operated with friends his own small business in that industry for a period of time. He migrated to Australia in 1979. For a time, he worked as a labourer and also as a kitchen hand and in other capacities in various restaurants in Sydney, with the intention of gaining experience so that he could eventually establish his own business. In the mid-1980s, he operated a small business known as "Order-A-Meal" from a house he rented. It is apparent that Mr Diagne worked very hard and was able to save a significant sum of money. He established his first restaurant in Oxford Street near Taylor Square, which was known as "Afrilanka". In or around 1990, he opened up a restaurant in King Street, Newtown known as "Kilimanjaro", which was very successful.
7Mr Diagne married his wife in Senegal in 1994.
8On 31 August 1995, Mr and Mrs Diagne incorporated Afrilanka. They were the company's sole directors and shareholders. That company took over the business of operating the restaurant. It paid Mr and Mrs Diagne salaries. The evidence is that, in the period 2003 to 2005, Mr and Mrs Diagne each earned between $90,000 and $100,000 and that the company itself was profitable.
9In or about May 1999, Mr and Mrs Diagne bought their home in South Coogee. As I have said, for that purpose, they entered into a home loan agreement with St.George Bank, which was termed a Portfolio Loan Facility. On 16 October 2000, they increased their borrowings to $702,000 under that facility. The loan was secured by a registered first mortgage over the property.
10On 19 November 2001, Mr and Mrs Diagne's Portfolio Loan Facility was varied to increase the credit limit from $702,000 to $1,050,000.
11In January 2005, Mr Diagne approached his bank manager, Ms Gail Merry, about obtaining a loan to buy a property in or around Enmore to open a second restaurant, with the intention eventually of selling Kilimanjaro. As a result, the limit of Mr and Mrs Diagne's Portfolio Loan Facility was increased to $1,275,000 in order to provide funds to pay the deposit in respect of the proposed purchase.
12On or about 25 May 2005, Mr and Mrs Diagne bought the property at Enmore. The purchase price was $1,050,500. It was their intention at the time to open an African restaurant at the property, which became known as "Lat-Dior African Eatery". Mr Diagne paid a deposit of $95,500 using funds drawn from the Portfolio Loan Facility.
13Mr Diagne's evidence is that he had previously arranged to borrow $668,500 from Citibank or to borrow $716,250 from Colonial First State to assist with payment of the purchase price of the Enmore property. Some time after contracts had been exchanged, Ms Merry introduced Mr Diagne to Mr Gary Culmer who, at the time, was a relationship manager in the corporate and business banking division of the Bank to discuss the possibility of borrowing the money from the Bank. He and Mr Diagne had numerous conversations concerning a proposed loan. Mr Diagne says that Mr Culmer was very keen to get his business. During their first conversation, Mr Diagne says that Mr Culmer said:
We will help you get ahead. We want your business. We will help you. We will not let you go. I have driven past your restaurant many times. The African map on the mural is very attractive and educative. You have been in business for a long time. We want to support you.
14Mr Culmer visited the Enmore premises on at least one occasion before settlement. During the visit, Mr Diagne says that he expressed concern about the size of the downstairs area. He says that he said to Mr Culmer that the restaurant needed to be bigger to be viable and that it would be necessary to have tables upstairs. According to Mr Diagne, the conversation continued:
MD: This is what I'm planning to do, to incorporate upstairs and downstairs so that there is a bigger seating capacity. If we open upstairs, we could more than double the seating capacity, to around 50 people.
GC: Yes Mohamed, I can see what is needed. We will help you to increase the seating capacity. But let's do it step by step and get your loan approved and then we can get another loan approved for upstairs. Let's get the ball rolling. Let me get your documents ready for settlement. Then we can increase the amount borrowed.
Mr Culmer denies the conversation. He says he recalls that, on one occasion, Mr Diagne took him upstairs where there were mattresses. He says that Mr Diagne said to him words to the effect of "workers sleep here". According to him, that is the only conversation they had regarding the upstairs area.
15On 28 July 2005, Mr Culmer wrote to Mr Diagne in which he said:
I refer to our telephone conversation of yesterday and confirm that the Bank would consider a loan application for the following:
● A Variable Rate or Fixed Rate loan of $668,000 (70% of $955,000) with principal and interest payments over 15 years. The first year to be interest only payments with the residual debt to clear within the remaining 14 year term.
● A variable rate interest only loan of $95,500 over 3 months to enable the payment of the GST component of the commercial property purchase. This loan is to be cleared in full upon the receipt of your GST refund. A letter from your account [sic] is to be provided to verify/confirm that you are entitled to the GST refund and that you have no outstanding taxation liabilities.
● A variable rate principal and interest loan of $103,000 over 12 months.
The letter went on to say that the loan would need to be secured by a first mortgage and guarantees. It also set out some additional information that Mr Culmer required in order "to proceed with the application". Mr Culmer prepared a credit application in support of that loan on 29 July 2005. However, the application was not proceeded with, apparently because Mr Diagne thought that it was inferior to the offer that he had already received from Colonial First State.
16One of the documents sought by Mr Culmer was a statement of assets and liabilities. It appears that Mr Culmer faxed the relevant form to Mr Diagne on 28 July 2005 and that Mr Diagne completed it on that day. Mr Diagne says that he did so under pressure from Mr Culmer. He also says that Mr Culmer told him to state in the form that the value of the property at South Coogee was $2 million, since that would facilitate the approval. Mr Diagne says he followed Mr Culmer's advice, although he thought that the amount was too high. This evidence is disputed by the Bank. Nothing turns on the resolution of that dispute. However, it seems likely that Mr Culmer was in a hurry to obtain the statement for the credit application he prepared the following day. On the other hand, for reasons I explain in the next paragraph, I do not accept that Mr Culmer told Mr Diagne what figures to include in the form.
17It appears that there were further discussions between Mr Culmer and Mr Diagne concerning the facilities the Bank was willing to provide and, on 10 August 2005, Mr Culmer prepared a further credit application. That application included the following commentary:
The clients have exchanged contracts on the property and the settlement is schedule [sic] for 3/8/2005. When the clients exchanged the contracts they thought that they would be able to borrower [sic] against the purchase price including GST however they have now realised that this is not the case. To fund the purchase they engaged a broker who has obtained an [sic] Letter of Offer from Citibank for a 5 year interest only commercial loan to purchase the commercial property. Additionally, Citibank will provide resi finance against the house property on the basis of an extension rate of 80%. Mr Diagne believes that, based on current local sales, that the house would value at M$2 however if it only valued the same as our valuation of M$1.7 an extra $85k would be released to him. This extra resi money of at least $85k would enable the clients to pay the GST. If the property valued at M$1.8 then an extra $165k would be released.
St George is therefore facing the loss of the existing M$1.275 Portfolio Loan together with the commercial facilities sought. ...
Mr Culmer's references to lower valuations and the consequences of those valuations for the application make no sense if he really had told Mr Diagne to include a figure of $2 million for the value of the South Coogee property in his statement of assets and liabilities; and, in my opinion, Mr Diagne's evidence on this matter cannot be accepted.
18The credit application was considered shortly after it was submitted and it appears that Mr Culmer rang Mr Diagne to tell him the result on 12 August 2005, since, on that day, Mr Diagne faxed Mr Culmer a note in which he said:
Following our telephone conversation of today, can you please formally put your offer to me in writing and fax it to me.
19Mr Culmer responded to that request on the same day setting out the terms of a facility offer that was said to supersede the Bank's earlier offer. The revised offer was for the following facilities:
Commercial Loan - Fixed $670,000
Commercial Loan - Variable $95,000
Commercial Overdraft $45,000
At that stage, it was contemplated that the borrowers would be Mr and Mrs Diagne and that the loans would be guaranteed by Afrilanka. The commercial loan for $95,000 was to pay the GST on the purchase of the Enmore property, which would eventually be refunded and paid to the Bank in discharge of the loan.
20Mr and Mrs Diagne signed the acceptance at the end of that offer on 17 August 2005. The acceptance stated that, by signing the document, Mr and Mrs Diagne accepted the facilities on the terms set out in the offer. The acceptance also contained the following paragraph:
We recommend that you get independent legal and financial advice before entering into this facility agreement.
Mr Culmer witnessed both their signatures.
21At the same time, Mr and Mrs Diagne accepted an offer to increase the limit on their Portfolio Loan Facility from $1,275,000 to $1,360,000. They also signed declarations that they had received independent legal advice regarding the loan and security documents relating to the Enmore property. Their signatures on those declarations were witnessed by Mr Richard Trayer, a solicitor who had acted for them on the purchase of the South Coogee property. Afrilanka executed a guarantee of the facilities.
22Mr Trayer swore an affidavit in the proceedings. He cannot recall what advice he gave Mr and Mrs Diagne. However, he says that it was his usual practice when giving advice in relation to a standard mortgage or loan agreement to explain the nature of the document and the consequences of not repaying the amounts due. He says he has no reason to doubt that he followed that practice in the case of Mr and Mrs Diagne. Mr Diagne chose not to cross-examine Mr Trayer.
23On 24 August 2005, the sale of the Enmore property settled.
24On 8 September 2005, Mr Culmer submitted a further credit application for a Master Lease Facility of $100,000. It is not clear how that application came about. However, the application includes the following comments in support of the facility:
Settlement for the purchase of the Enmore restaurant has been completed and the opening is scheduled for early to mid October 2005. Mr Diagne is currently attending to some minor alterations to the seating, painting and re-location of counters etc.
He has requested that we now assist with the leasing of some general equipment items and other items. Some of the items that are required immediately are two tabletop Combi Steamer costing $10,000 each, a hot & cold counter and installation costing $31,273 and some other items costing $3,034.
To assist the client, it is intended to provide him with a Master Lease facility for $100k which will cover his immediate requirements as well as his future requirements.
25The facility was approved and was executed by Afrilanka on 13 September 2005. It appears that it was originally contemplated that Mr and Mrs Diagne would guarantee Afrilanka's obligations under the Master Lease Facility. However, no such guarantees were given.
26On 4 November 2005, the overdraft was transferred from Mr and Mrs Diagne to Afrilanka with Mr and Mrs Diagne as guarantors. The credit application in support of that change also noted that Mr and Mrs Diagne had repaid the facility for $95,000 from the GST refund that they had obtained. Mr and Mrs Diagne signed the relevant facility letter as guarantors. Curiously, each of them also purported to sign as witnesses to their own signatures.
27On 5 December 2005, Mr and Mrs Diagne executed a deed of guarantee and indemnity in respect of the liabilities of Afrilanka under the overdraft facility up to a limit of $45,000, together with other amounts payable under that facility. At the same time, they executed declarations that they had received independent legal advice in respect of the guarantee. Those declarations were witnessed by a Justice of the Peace.
28Mr Diagne said in his affidavit that there was no discussion with him concerning the transfer of the overdraft to Afrilanka. The Bank takes issue with that evidence. Little turns on it, since it is clear that Mr Diagne was aware that he had an overdraft. Indeed, one of his complaints in the case is that the overdraft the Bank granted was insufficient for a new business. However, Mr Diagne's evidence is difficult to reconcile with the documents he signed. It is also difficult to reconcile with a declaration of independent financial advice provided to the Bank on 5 December 2005 by Ms Beverley Gough, who was, at the time, Mr and Mrs Diagne's accountant and who prepared tax returns for them and for Afrilanka. Among other things, that declaration records the following:
I considered and advised [Mr and Mrs Diagne] about the obligations of the Borrower to St George Bank Limited under the Letter of Offer dated 3 November 2005 [the offer of the overdraft to Afrilanka] and the viability of the borrowing in terms of servicing of interest and repayment. I advised them that matters to be considered included many matters both within and beyond the Borrowers control and these would include fraud or poor management, imprudent business practices, failure to effect proper insurances, over optimistic income and profit projections, changes in interest rates and changes in the market place, economy or law.
29On 16 February 2006, the Bank offered Afrilanka a temporary increase in its overdraft from $45,000 to $70,000 until 16 August 2006 with a reduction of $35,000 in the master lease limit. The credit application in support of that variation records the following:
Client recently opened a new restaurant in Enmore and received approval for a Master Lease of $100k to assist with the fit out and equipping of the premises. In an effort to have the restaurant open prior to Christmas, Mr Diagne paid cash for a number of items to the value of $25k rather then [sic] use his Master Lease facility. This was due to the type and low costs of the items involved and timing issues.
As a consequence, the company's account is carrying an un-budgeted amount of $25k that was originally supposed to be part of the Master Lease. Mr Diagne has therefore requested a temporary increase in the company's limit of $25k for 6 months to allow him to reduce the $25k from trading. He does not wish to enter into any Sale & Lease Back type arrangement to move the $25k to the Master Lease facility.
30Mr Diagne says in his affidavit that there was no discussion with him prior to the Bank increasing the overdraft. That, however, seems unlikely. As I have said, one of Mr Diagne's complaints in the case was that the overdraft was insufficient. The likelihood is that it is an issue that Mr Diagne raised with Mr Culmer at the time and that the increase in the overdraft was a response to a request made by Mr Diagne, as the credit application records.
31Mr and Mrs Diagne signed the acceptance of the Bank's offer as directors of Afrilanka and signed guarantees of Afrilanka's obligations.Their signatures were witnessed by Mr Diagne's aunt, who also witnessed Mr and Mrs Diagne's signatures on a number of subsequent documents. Mrs Diagne raised in submissions the question whether that affected the validity of the documents, but clearly it does not.
32On 7 March 2006, Mr and Mrs Diagne executed an extension of their guarantee and indemnity in respect of the variation to the overdraft and also executed declarations of independent legal advice. Mr and Mrs Diagne's signatures in respect of the guarantees were witnessed by Mr Diagne's aunt, but again nothing turns on that. The declarations were witnessed by a Justice of the Peace.
33Mr Diagne says in his affidavit that he had a number of conversations by telephone with Mr Culmer in 2006 in which, as part of the conversation, he reminded Mr Culmer of the importance of arranging a loan or extending further credit to enable renovation of the upstairs so that the seating capacity could be increased. He says that he stressed that it was vital that the seating capacity be increased, but that he never received a satisfactory response from Mr Culmer.
34By about 14 June 2006, Afrilanka's overdraft had reached $92,000 and the Portfolio Loan Facility was approximately $8,000 in arrears. On 14 June 2006, Mr Culmer prepared a credit application for a new facility in the name of Afrilanka for $100,000 with a reduction in the overdraft to $20,000. The application records the following reason for the new facility:
Client opened his new fast food eatery at Enmore prior to Christmas 2005. The eatery was financed by us (security property S2) which although previously being a restaurant needed refurbishment and renovation. Client also installed new fittings etc which were financed through our Master lease facility. The eatery serves African style foods at low prices of $10-$15 a meal. Client also operates a formal restaurant at Newtown which also serves African style food.
Client now realises that he under-estimated the set up costs and this has been reflected in his overdraft usage. He now wants to re-structure the company's borrowings by way of a new $100k P & I variable rate loan over 8 years. These funds will be used to:
$92k - clear existing hard core overdraft
$8k - clear Portfolio arrears
$100k - new loan
Client wishes to retain a $20k overdraft limit for come and go use.
Client is confident that with the expense of the new eatery behind him and the gradual increase in the new eatery that he will be able to make lump sum reductions to the new variable rate loan over the medium term. Interim financials to April 2006 attached support this.
35Mr Diagne gave evidence in his affidavit that "our" financial difficulties worsened when the overdraft limit was reduced to $20,000. He says that again there was no discussion with him or his wife before the overdraft was reduced. Again, I do not accept that evidence. In my view, it is inconceivable that the Bank did not have discussions with Mr Diagne concerning the fact that Afrilanka had exceeded its overdraft limit by a significant margin. The reduction of the overdraft limit to $20,000 and the offer of a new loan of $100,000 at a lower interest rate was clearly an accommodation offered by the Bank to assist Mr Diagne with the financial difficulties he and his wife and their business found themselves in. It is inherently improbable that the Bank did not discuss that fact with them or that they did not appreciate that what was being offered to them was an accommodation.
36Again, Mr and Mrs Diagne executed extensions of their guarantee and indemnity and declarations of independent legal advice, which were witnessed by a Justice of the Peace.
37On 10 October 2006, Mr Culmer prepared a credit application seeking approval for the following:
1) temporary increase in the company's limit of $25k from $20k to $45k for 4 months to enable the clearance of the portfolio loan excess of $8k and the covering of the existing o/d excess of $12k.
2) bank guarantee for $17,000 for a rental bond
3) a new $10k principal and interest loan to assist with the immigration costs of two family friends who are immigrating from Africa.
The request for a bank guarantee for $17,000 was approved. However, approval of the other facilities was refused.
38On 17 October 2006, the Bank wrote to Mr and Mrs Diagne informing them of the Bank's decision. It also stated that any cheques presented in excess of the $20,000 overdraft limit would be dishonoured. Mr Diagne replied to that letter on 1 November 2006. In that reply, he said that the bank guarantee needed to be for $20,020. The increase in the guarantee was approved by the Bank and Mr and Mrs Diagne were told of that approval in a letter dated 3 November 2006.
39On 21 December 2006, the Bank wrote to Mr and Mrs Diagne observing that the Portfolio Loan Facility in respect of the South Coogee property was $20,830.04 in arrears and that the loan in respect of the Enmore property was $8,725.79 in arrears. The letter demanded repayment of all facilities within 30 days. The Bank commenced legal recovery action on 27 February 2007. By that stage, Mr Richard Walker had taken over responsibility for the relationship from Mr Culmer.
40The Bank did not pursue its recovery action. There were negotiations between Mr Diagne and the Bank in relation to proposed repayment schedules and Mr and Mrs Diagne made some attempts to refinance their facilities with the Bank. They put the property at South Coogee up for sale, but the property did not sell. On 4 December 2008, the Bank and Mr and Mrs Diagne reached a forbearance agreement following a without prejudice meeting attended by the Bank's and Mr and Mrs Diagne's solicitors. In the meantime, a dispute developed between Mr and Mrs Diagne and the landlord of the Kilimanjaro premises and ultimately that lease was terminated.
41Eventually, following further negotiations, on 14 January 2011, the Bank issued a notice under s 57(2)(b) of the Real Property Act 1900 (NSW) in respect of the South Coogee property. In response, Mr and Mrs Diagne notified a dispute to the Financial Ombudsman Service (FOS), which had the effect of staying any further enforcement action. FOS issued its determination on 29 May 2013. The Bank served letters of demand on 19 July 2013 and commenced these proceedings on 26 August 2013.
42It is not necessary to describe in detail the negotiations between the Bank and Mrs and Mrs Diagne leading up to the demands issued on 19 July 2013. It is noteworthy, however, that at no time prior to filing their cross summons did either Mr or Mrs Diagne assert that they had been misled by Mr Culmer. In particular, the notice of dispute served on the Bank by FOS described the dispute that had been notified to it in these terms:
Dispute summary: The applicants' complaint relates to a default notice they have received from St George bank, regarding loan account XXXXXX. The applicants say that they are the proprietors of two successful restaurants and in the past 12 months they have been in dispute with the landlord of one of these restaurants. They own the other commercial property outright. The dispute is currently before the Administrative Decisions Tribunal. The applicants say that the drain on their financial resources have been considerable. The applicants say that they expect the matter to be settled shortly, and when it is, they will be able to bring the loan up to date.