CIRCUMSTANCES LEADING UP TO AND SURROUNDING THE REACHING OF THE ALLEGED AGREEMENT
18 The argument raised dictates that the context in which the oral 'agreement' was reached be closely examined even though this is in its nature a summary proceeding. I propose to take the majority of the summary on this topic from the affidavits of Ms Chew and her husband and partner in the legal practice of 'chew+matthews', Mr Idris Mark Owain Matthews.
19 An affidavit was also sworn by the Allphones' solicitor, Ms Fiona June Steffensen and another by Mr Anthony Richard Mitchell who is the Chairman of the Board of Directors of Allphones.
20 In light of the conclusion I have reached, it is unnecessary to express views in relation to credibility. The fact that I am taking most of the information surrounding the circumstances giving rise to the alleged agreement from the evidence of Ms Chew is largely because it is more comprehensive, more detailed and was, in substantial measure on the key issues, uncontentious.
21 I also consider that it is undesirable in light of the conclusion that I have reached to express views one way or another on the topic of credibility. There is an imminent trial. The conclusions I have reached require no determination on the basis of credit. I should also indicate that while there were a significant number of objections raised to the evidence led for Allphones, it is unnecessary to resolve those in detail as the evidence for Mr Weimann may be accepted as correct without changing the conclusion as reached. I will, however, say something in due course about evidence of subjective intention or belief.
22 Relevantly, the story starts on about 29 August 2008. Allphones that day sent to Mr Weimann and his wife a notice of dispute (the Notice of Dispute). It was in standard form and sent to other Allphones' franchisees. By the Notice of Dispute, Allphones was commencing the dispute resolution process in order to resolve the issues set out in the notice. Allphones proposed in the document that the disputes be resolved by negotiation or if they could not be resolved by negotiation, by mediation. It recognised the fact the Australian Competition and Consumer Commission (ACCC) had brought proceedings against Allphones and three of its executives alleging that in various respects the conduct of Allphones towards its franchisees had been misleading and deceptive, unconscionable and in breach of the Franchising Code of Conduct (the Code).
23 The Notice of Dispute recorded that on or about 22 August 2008, the ACCC had written to Allphones' franchisees seeking expressions of interest to participate in proposed proceedings against Allphones pursuant to s 87(1B) of the Trade Practices Act 1974 (Cth) (TPA). Allphones observed that it was likely to be some time before either of the existing Court proceedings or any contemplated proceedings could be finally resolved. As the matters in dispute impacted on the business directly, Allphones sought to resolve them as soon as possible.
24 Allphones identified the principal issues arising from the Court proceedings that should be addressed by negotiation or mediation between Allphones and its 'eligible' franchisees (being those franchisees party to an Old Agreement being a franchise agreement entered into with Allphones before Allphones adopted its New Agreement in September 2007 (the Old Agreement)). They were:
1. whether or not Allphones was or is entitled to charge to eligible franchisees and/or deduct from payments to them certain amounts charged or deducted during certain periods for the services or capital improvements said to be carried out by Allphones;
2. whether Allphones was or is entitled to charge to eligible franchisees and/or deduct from payments to franchisees other amounts charged or deducted during certain periods;
3. whether Allphones was or is obliged to share with the eligible franchisees certain bonuses received from carriers to the extent that such bonuses have not been shared with them;
4. whether Allphones was or is obliged to share with the eligible franchisees certain payments of the nature of co-op advertising, support and rebates received from handset and equipment suppliers to the extent that the payments have not been shared with them;
5. whether certain statements Allphones has made in brochures and on its website were false and misleading and caused any loss or damage as a result;
6. whether Allphones has committed breaches of the Code and whether any eligible franchisees have suffered any loss or damages as a result;
7. whether information Allphones has supplied or is supplying to eligible franchisees about charges and receipts of the kinds referred to in 1, 2 and 3 above about carrier commission rates have been adequate;
8. whether the arrangements for any franchisees' association had been appropriate;
9. whether Allphones has imposed stock hold or commission hold on eligible franchisees in circumstances where it was not entitled to do so and whether any eligible franchisee has suffered loss or damage as a result; and
10. whether the terms of the Old Agreement provide for payments to franchisees, whether as MTAC or MTSC or otherwise in respect of data revenue, broadband revenue, upgrades and value added services.
25 The dispute resolution process, according to the Notice of Dispute, was to take place in accordance with the provisions under cl 24 of the Old Agreement. Those provisions do not require amplification at this stage.
26 Allphones nominated a timetable for various steps to be taken in relation to negotiation and mediation and indicated that it would invite the ACCC to participate in the mediation and that if the ACCC chose not to do so, Allphones intended to keep the ACCC informed of the mediation's progress.
27 Allphones indicated in the notice (cl 9) that it sought an outcome which involved:
· Allphones making a monetary payment to eligible franchisees;
· Allphones and eligible franchisees entering into a deed of release;
· Allphones and eligible franchisees entering into a New Agreement.
28 The object was to:
result in a settlement of all outstanding disputes with each Eligible franchisee which provides a final resolution of past issues and establishes an appropriate platform for the future success of the Allphones business model for the benefit of all Eligible Franchisees.
29 On 16 April 2009, Mr David Gaszner, a partner in a firm of solicitors in Adelaide was appointed as mediator (the Mediator) for the mediation in respect of all franchisees represented by chew+matthews.
30 Each of the clients of chew+matthews have executed mediation agreements in identical terms. Under those agreements both Allphones, as franchisor and each of the franchisees:
1. Appointed Mr Gaszner (the Mediator) to assist them to resolve the dispute between the parties. (The Mediator accepted the appointment).
2. Agreed to try to resolve the dispute consistently with the principles of the Code.
3. Were not to be bound by any comments, suggestions, advice, opinions, statements or recommendations of the Mediator in relation to the issues in dispute.
4. Agreed that the Mediator was entitled to meet with any of the parties or their advisors, jointly or separately.
5. Agreed that the parties 'shall attempt to resolve the dispute by mediation and shall instruct their advisors accordingly'; and
6. Undertook to attend or be represented before the Mediator by persons with 'full authority to settle the dispute within any range and on any terms that can reasonably be anticipated and the parties agree to inform the Mediator immediately should they not have such authority to settle'. (emphasis added)
31 The dispute related to all of the issues detailed in the Notice of Dispute given by Allphones.
32 The Mediator and Mr Mitchell as Chairman of Allphones and Ms Chew initially met on 19 September 2009 in Perth. After that meeting they agreed to continue the mediation in Adelaide on and from 29 September 2009.
33 A substantial number of franchisees were represented at the mediation on and from 29 September 2009 in Adelaide. The majority were represented by chew+matthews. Some were represented by Mr Michael Birch of Birch Partners, another firm of solicitors.
34 The mediation was adjourned on 2 October 2009 and resumed on 12 October 2009 in Adelaide at the Mediator's offices. It was attended by the Mediator, Ms Chew, Mr Matthews, Mr Birch, Mr Mitchell and Ms Steffensen. Ms Chew notes that on arrival at the Mediator's offices, the Mediator showed Ms Chew and Mr Matthews to what has been described as meeting room B. They were subsequently joined by Mr Birch. The three legal representatives of the franchisees discussed their clients' joint initial proposal for resolution of the dispute insofar as it concerned their clients executing New Agreements. Ms Chew by that stage had already drafted the initial proposal after consultation with Mr Birch, Mr Matthews and her clients.
35 At about 11.30 am that day, Mr Birch, Mr Matthews and Ms Chew joined the Mediator, Mr Mitchell and Ms Steffensen in another meeting room (meeting room A). Ms Chew says she gave an oral presentation of her initial proposal to Mr Mitchell and Ms Steffensen. She relied on handwritten notes prompting her for introductory remarks and relied on a prepared draft of the initial proposal dated 9 October 2009 in order to prompt her on the terms of the initial proposal. She made notes on that document during the initial meeting.
36 After that presentation, Mr Birch then informed Mr Mitchell and Ms Steffensen of the proposal advanced by the franchisees in respect of the topic of fees and charges, saying that the franchisees should not be paying the fees and charges but in the interests of reaching agreement, the franchisees, in consideration of Allphones giving up rebates, were prepared to sign up to the New Agreement if Allphones were prepared to not charge the franchisees who were in the mediation any fees and charges other than retention fees which would be 'capped'. Ms Steffensen inquired as to what charges Mr Birch was referring, to which he indicated all of the charges and Ms Chew pointed out that the charges were listed in cl 9 or cl 7 of the New Agreement. She produced a copy of the New Agreement and found the relevant clause and discussed the types of fees listed, what they related to and there ensued a short discussion on some of the issues raised by the initial proposal. At the conclusion of this the franchisees' representatives left meeting room A and returned to meeting room B.
37 On returning to that room, Ms Chew amended the document containing the initial proposal to reflect her handwritten notes on the documents and the other comments made by Mr Birch during the earlier presentation. The amendment was made by editing a Microsoft Word document and underlining (by tracking) the amended portions (Franchisees' Proposal V1). At some point while this process was ensuing, the Mediator came into meeting room B and asked the franchisees' representatives whether they had a proposal on the issue of compensation to which Ms Chew replied 'Our proposal is 100 cents in the dollar. They have had a year to make an offer on compensation and they have never offered us anything'.
38 At approximately 12.30 pm, the Mediator returned to meeting room B and asked whether the representatives of the franchisees had (in electronic format) a Word document of the proposal as the Allphones' representatives wanted to mark-up that Word document with their counter-proposal. The Mediator produced a USB flash drive and Ms Chew copied the amended document to it.
39 In the following two and a half hours, Mr Mitchell came into meeting room B on a couple of occasions to inform the franchisees' representatives of the conversations he had been having with personnel in Allphones. On one of those visits he produced an email from Mr Tony Baker concerning the pricing of accessories and handsets.
40 At about 3.00 pm, the Mediator delivered to the legal representatives of the franchisees an amended version of the Franchisees' Proposal V1 with the amendments underlined saying 'here is their proposal'. A copy of that proposal (Allphones' Proposal 1) is annexed to these reasons as Annexure 'B'.
41 The Mediator left the room while the franchisees' representatives discussed the amendments and made notes on the document. Some 20 minutes later, the franchisees' representatives returned to meeting room A and joined the Mediator, Mr Mitchell and Ms Steffensen. Ms Chew said 'Thank you for your proposal. There are just a few issues we want to respond to and get clarification on'. She said that first, the franchisees would not be writing to Allphones about the mark down policy. She said that in their view it was a breach of the TPA to do so and needed to be withdrawn. There was discussion on that issue but it was not clear on the evidence whether or not it was resolved.
42 There was discussion concerning a proposed amendment to cl 5(c). Mr Birch said it was necessary to add the words 'by the Franchisor' after 'terminated' in that clause and required another minor adjustment of detail which Ms Steffensen noted. The franchisees' representatives required the fees and charges section to be changed so that 12 months would be changed to 24 months. This was also noted by Ms Steffensen. Ms Chew raised the question as to why, in relation to cl 11 dealing with transparency, the provision of reports was subject to 'best endeavours' to which Mr Mitchell responded that there has been an undertaking to discuss with the carriers the provision of the reports. Ms Chew said 'Ok fair enough. What about the retention reports?'.
43 There was then discussion about the various other statements and a short discussion on whether to prescribe a set period for the provision of tax invoices prior to any set-offs made by Allphones against franchisees' commissions.
44 At the conclusion of that discussion, Mr Birch said 'I am happy to leave it as reasonable'. Ms Chew said 'Yes, perhaps it is best to leave it as "reasonable"'. She then struck out the words '7 days' written next to item 12 of Allphones' Proposal 1.
45 Ms Chew then asked a question concerning cl 14.4 and, in particular, what was meant by 'subject to drafting'? She had pointed out that there was a relocation clause in the template agreement for franchisees who hold their own lease and suggested that clause be used. Mr Mitchell responded to that saying that 'when AllVentures holds the lease, then it is a little different. It's not so straightforward'. Ms Chew responded that it was irrelevant because the location was always subject to the franchisor's consent, however she was happy with leaving that issue ('subject to drafting') as being 'subject to drafting'.
46 At the completion of this exchange, Ms Chew said 'That is all of our comments. To recap, we want all the changes to 5(c), fee relief for 24 months and the best endeavours obligation should not apply to the MTSC statements'. Ms Steffensen said 'Ok we will discuss that'. The franchisees' representatives then left the room and returned to meeting room B and were only there for a few moments before either Ms Steffensen or the Mediator called them back into meeting room A.
47 The next event of major significance to Mr Weimann's claim is that Ms Chew says that at approximately 4.00 pm, on return to meeting room A, Ms Steffensen said words which, in substance, were 'Allphones accepts your proposal'. Everyone was in attendance. Ms Chew said 'Thank you. That is great'. Mr Birch said something similar. Ms Steffensen then:
1. read out the changes to be made to 5(c);
2. confirmed that 12 months would be replaced with 24 months with respect to the fee relief; and
3. MTSC statements would not be subject to the best endeavours obligation.
48 Ms Chew placed a tick next to 24 that she had written in item 9, fees and charges annexed to item 11(iii) in the Allphones' Proposal 1 as Ms Steffensen spoke.
49 After some pleasantries, the Mediator said words to the effect that 'now the hard work had been done, it was necessary to attend to the practicalities of who would be drafting the side agreement and amending the New Franchise Agreement'. Ms Steffensen said to Ms Chew 'why don't you draft the changes to clause 16.3, since you said you had some standard wording and also clause 7.10 of the New Agreement'. Ms Chew agreed and made a note of that on Allphones' Proposal 1 and volunteered to draft the 'side agreement'.
50 Ms Steffensen said she would draft the release. Ms Chew also noted that on her copy of Allphones' Proposal 1. Ms Steffensen then said 'What about the deeds of release?'. Either Mr Birch or Mr Matthews said the 'deal is not contingent upon deeds of release for the ACCC action' which Ms Chew confirmed. Mr Matthews sought confirmation that the release was only sought in respect of the Weimann proceeding. There were exchanges about this, ending with Mr Mitchell making it clear that 'We understand that this deal only relates to the Weimann action'. He said 'I want the Weimann action to settle'. To that, Ms Chew identified two of the franchisees who would not settle. The Mediator asked 'What has to happen to settle the Weimann action?' to which Ms Chew said 'The Settlement Agreement needs to go before the Judge and he needs to approve it' to which Mr Mitchell said 'I want the opportunity to settle the ACCC action also. What will it take to settle the ACCC action as well?' and Mr Matthews said 'a cheque to our clients' to which Mr Birch suggested that Mr Mitchell should make an offer. Mr Mitchell said that the problem was that the franchisees were expecting 'telephone numbers'. He continued with words to the effect 'I cannot discriminate between those franchisees that have already signed deeds of release and those that haven't'.
51 To this the Mediator said the 'mediation would remain open', to which Ms Chew asked 'Isn't the mediation over?'. Ms Steffensen said 'It is a formality, the mediation has to remain open until the final documents are signed'. The Mediator said 'That is correct' to which Ms Chew said 'Well I want everyone to be clear that it is going to take some time for me to contact clients to let them know the deal and then document the side agreement and have them all signed up'. This delay appeared to be accepted.
52 Mr Mitchell reinstated his desire to settle the Weimann proceeding at which point Mr Birch said that he had to leave to catch his flight to Sydney and said that he needed to talk about those of his clients that were in the mediation but who had already signed New Agreements. Ms Chew said that she also had two clients who have already had to sign the New Agreement but they would like to be able to sign the side agreement. Ms Steffensen asked why those clients should have the benefit of the mediation settlement to which Ms Chew said 'Because they were told by Allphones that if they signed the New Agreement they would get the benefit of any changes that were subsequently agreed and they are a part of the mediation and know about the benefits and concessions that the rest of the Mediation Clients will receive under the side agreement'.
53 Mr Birch left and Ms Chew continued to discuss the topic of individual clients of chew+matthews who would need further discussion between the parties in order for them to sign the New Agreement and the side agreement. Ms Steffensen said 'why don't we record this directly into the agreed document' and stood up to type in the amendments into the computer which was positioned in the corner of the room. Mr Birch stood up, shook hands and left, thanking people and bestowing his 'full authority in the capable hands of Robyn and Idris in respect of any tidying up of the document that may be necessary'.
54 On departure by Mr Birch, the Mediator projected the Allphones' Proposal 1 onto a large screen which everyone in the room could see. Ms Steffensen then amended the document by typing her notes from her earlier discussion with Mr Birch regarding Mr Birch's three clients. Ms Chew and all others were able to see changes being made as the document was projected onto the screen. There was discussion about the detail concerning those clients who were not part of the settlement agreement.
55 After discussion about two particular franchisees, Ms Chew said to Mr Mitchell 'What a mess, but I think this deal will sort them out' to which Mr Mitchell said 'No, I think there was some funny business going on there. Allphones tried to do the right thing, but it all got messed up'. After discussion on these matters, Ms Steffensen then rolled back to the top of the document on the screen and asked 'What is the title of the Document?'.
56 After some exchanges it was agreed that the title should be 'Agreed Outline of Mediation Settlement, 12 October 2009 - New Agreement' (the Agreed Outline).
57 Ms Steffensen then made further amendments to the Agreed Outline. She made changes to cl 5(c) to the period of fee relief and to the section on transparency, typing in 'mutual releases in relation to the Weimann proceeding' at the end of the table in the Agreed Outline. Ms Chew said that the franchisees would want the normal boiler plate clauses including a clause that provides for the side agreement to prevail over any inconsistency in the New Agreement. Ms Steffensen included the words 'Side agreement to prevail'.
58 Ms Steffensen then typed in the section headed 'Attendees at the Mediation' in the document. The Mediator then left the room and collected printed copies of the Agreed Outline which the parties began reading. In the course of that reading, Ms Chew said to Ms Steffensen 'The points raised in item 1 are not really necessary. The agreement on the rebates is that the position remains unchanged'. Ms Steffensen then deleted the first two paragraphs in item 1 and typed 'the new agreement applies unchanged in respect of rebates'. There was also discussion about where the third paragraph on local incentives should go as it did not really belong under the heading 'rebates'. That was shifted to paragraph 2 by Ms Steffensen.
59 Ms Chew then observed that it would be necessary to change the words such as 'offer' or 'propose'. Ms Steffensen and Ms Chew discussed deleting para 2 of item 2. That was agreed. They continued working through the Agreed Outline with Ms Steffensen either deleting or changing text in accordance with agreement between the two solicitors. At some point during this process, Ms Chew took over from Ms Steffensen.
60 There was discussion about keeping 'the deal' confidential and how that could be achieved and whether or not Ms Chew would circulate the Agreed Outline. It was agreed to include the fact that it was confidential on the top of the document. Ms Steffensen who was then back in front of the computer typed in 'Without Prejudice and Confidential' on the top of the Agreed Outline to which Mr Mitchell objected as it was legal language. He suggested that it needed to 'state something like confidential and not to be circulated'. That was agreed.
61 Mr Birch's name which had been omitted was added to the list of mediation attendees. There were colons next to each name, Ms Chew asked what they were for and Ms Steffensen said 'for all of us to sign the document'. Ms Chew said 'Why do we have to sign it? Michael can't sign he's not here'. The Mediator said that 'Michael can sign it tomorrow'.
62 Ms Chew said 'but I need to talk to all of my clients first' to which Ms Steffensen became frustrated and said 'You told us you had full authority. What have we been doing all day? This is totally unacceptable'. The Mediator said 'She is right. Everyone did say they had full authority and it is a requirement of the mediation'. Ms Chew said that she did have full authority but she had to discuss the deal with the clients. She had 'a file of instructions from all of my clients with all of their individual issues and they will be asking why those matters were not reflected in the deal and I will have to manage that'. She said, alternatively, 'we can through all of my individual instructions and change the document to reflect them. We can go back to two and a half years for the fee relief'.
63 Mr Mitchell said 'No no we don't want to change anything. I understand that you have to recommend the deal to your clients'. Mr Matthews said 'To be clear, the words in this document will not change'. Someone said that it was an Agreed Outline and Ms Chew said 'Yes it is stated to be agreed at the top' and 'I want to talk to my clients through this deal and point out the benefits for them and why this is a good deal for them' to which Mr Mitchell said 'I understand that and if they don't take their legal advice then they are stupid. If you have trouble getting anyone over the line then we can talk with them together'. Ms Chew said 'Thank you Tony. You know which franchisees that you and I will have to have a discussion with. They are the ones identified in the additional issues'.
64 Mr Mitchell said 'Why don't we get the Mediator to sign the document' and Ms Chew agreed. Mr Mitchell said 'I am good for something' and Ms Chew said 'Tony you were critical to reaching this settlement. It never would have happened without you'. The Mediator signed the mediation agreement in the presence of those still in the room and there were parting comments including Ms Chew shaking Mr Mitchell's hand thanking him again for his assistance and Mr Mitchell saying 'We have to settle the Weimann action' to which Ms Chew said 'Don't worry Tony it is settled'.
65 On the following day, the Mediator circulated the Agreed Outline now in the form annexed to these reasons as Annexure 'A' and bearing his signature.
66 On the following day Ms Steffensen forwarded an email to all those in attendance including the Mediator saying
We are instructed that Allphones amends its offer of settlement set out in the document distributed by [the Mediator] yesterday in the following manner:
1. The sunset period identified in items 2 and 6 be amended to refer to the "a period of any unexpired portion of a Mediation Franchisees' initial term or 24 months, whichever is greater" (so as to mirror item 8);
2. As to item 14, Allphones amends that offer to read that "Allphones offers to pay Mediation Franchisees the sum of $200,000 (to be paid by Allphones into the Mediation Franchisees' solicitors trust account and distributed amongst the Mediation Franchisees in their sole discretion) provided that mutual releases are granted in respect of all claims relating to, arising out of, or in connection with matters referred to in the Notice of Dispute or alleged or pleaded in the Weimann proceedings".
3. In the event that this offer is not accepted by each of the Weimann Group Members, Allphones settlement offer is withdrawn.
We note that the 14 day "standstill" in the Weimann proceedings expires today, and that the consent minutes of order require the exchange of proposed directions by Friday. Allphones will not consent to any further extension. Allphones position is that any further settlement discussions can occur and parallel to the prosecution of the proceedings, as is the usual case in commercial litigation. (emphasis added)