Factual Background
12 TIL is an English company that has for many years conducted business providing psychological testing and psychometric assessments, and competency and skills-based assessments. Much of the business is carried on using the internet. TIL operates a centralised online "hub" in the United Kingdom ("the Thomas Hub") consisting of a sophisticated computer system that can be accessed online by TIL's distributors and customers by logging into TIL's website at www.thomasinternational.net.
13 There is evidence before me from Mr Martin Reed, the Chairman and Chief Executive Officer of TIL, concerning the scope of the TIL business. Mr Reed says that in addition to providing customers with psychometric tools, TIL also provides training and consultancy services in relation to the use and administration of those tools enabling customers to use them and to generate reports from them. This allows other people in a client's organisation to use TIL's core products and services themselves without supervision from TIL. Mr Reed says the training and consultancy services provided by TIL are a critical part of TIL's "one stop shop" assessment business and that TIL has been committed for the last 25 years to developing and expanding the training and consultancy side of its business.
14 TIL is the registered owner of various trade marks registered in relation to an extensive range of services in Class 35. These trade marks are registered in many places including in Australia and South Africa. The most important of these is a composite mark consisting of the name Thomas with a device resembling a jigsaw piece ("the Thomas composite mark"). The goods and services in relation to which the trade marks are registered are as follows:
Appraisals, enquiries, investigations, management consulting, organisation consulting, research and efficiency expert services; commercial and industrial management assistance; consultancy and advice services, all performed in relation to personnel; employment agencies; recruitment agency services; consultancy services relating to recruitment agency services; personnel management; consultancy services relating to personnel management; services in introducing potential candidates for employment to potential employers; applicant tracking services; provision of the aforesaid services via the Internet; psychological testing and assessment services; personality, intelligence, aptitude, capability, performance and character assessment; testing of individuals to determine training and employment skills; provision of the aforesaid services via the Internet
It is clear that the scope of this registration is extremely broad, encompassing a wide range of consulting and advisory services relating to personnel, management and recruitment services.
15 In January 2007 TIL and Humantech entered into a written agreement described as the Master Licence Agreement ("the MLA") pursuant to which Humantech was granted exclusive rights to appoint distributors throughout the territory to market, sell and distribute TIL's products throughout the territory, and to collect royalties from such distributors in respect of such sales. The territories relevantly include Australia and South Africa.
16 The MLA contains recitals that refer to the previous arrangements made between TIL, Humantech and JCS (referred to in the MLA as "Human Dynamics"). Clause 2.6 provides:
2.6 Humantech and TI, accordingly enter into this agreement to:
2.6.1 regulate the establishment of a new company in Australia to assume the licence and rights conferred to Humantech in terms of this agreement, and
2.6.2 enter into a comprehensive agreement in which the future relationship pertaining to the rights and the business, as from the commencement date, will be regulated.
17 Clause 4.4 provides:
Should a new agreement be entered into between Humantech and a distributor, such agreement shall contain all of the applicable obligations of Humantech in terms of this agreement including a provision to the effect that, should this Master Licence Agreement between TI and Humantech be terminated by Humantech for whatever reason, that distribution agreement will similarly come to an end and with it all rights the Distributor may have in relation to the Thomas Systems, and any renewals or extensions of existing agreement shall be amended where necessary to include all these obligations. A breach by a distributor of any of the terms and provisions of the distribution agreement, shall under no circumstances constitute a ground for TI to cancel this agreement. Humantech nevertheless hereby undertakes to take all steps reasonably necessary to enforce compliance by a distributor with its contractual obligations in terms of the distribution agreement and to take such legal or other steps necessary to, in the event of breach by a distributor, enforce specific compliance with the provisions of the said agreement, alternatively, to cancel such distribution agreement.
18 Clause 5.9 provides:
Humantech shall be entitled to register the name and company Thomas International Management Systems and trade in South Africa and Australia under this banner, linking it to any Humantech Group company in all its literature. However on termination of this agreement, and pursuant to clause 16.1 below, the right to use this company name shall cease and Humantech or any Group company will change this company name (if in use) to another name not including the words "Thomas/Thomas International".
19 Clauses 7.1 to 7.3 provide:
7.1 TI has interests in the Trade Marks and Trade Name and Humantech undertakes that it will not in any way infringe, harm or contest the right and interests of TI to such Trade Marks or Trade Name.
7.2 Humantech recognises that the use by it of the Trade Marks or Trade Name and of any other marks or names which incorporate the said Trade Marks or Trade Name exist for the benefit of TI and that any goodwill arising from such use by Humantech shall automatically vest in TI any event.
7.3 Humantech warrants that it will not use the Trade Marks or Trade Name except in conjunction with the Business and shall not use any marks or names similar to or capable of being confused with the Trade Marks or Trade Name or any other trade marks or trade names of TI.
20 Curiously, the MLA does not identify the "Trade Marks and Trade Name" referred to in cll 7.1 - 7.3 but there is no reason to think that the trade marks referred to do not include the Thomas composite mark.
21 Pursuant to cl 12 of the MLA, Humantech undertook that it would use its best endeavours to promote, market and distribute the Thomas Products in the territory. Clause 12.9 provides that Humantech would not sell, market or distribute any products which may in any way compete with the Thomas Products.
22 The MLA contains a number of provisions relating to termination. Clauses 15 and 16 relevantly provide:
15. Notwithstanding the provisions of clause 4 above, either party shall have the right to summarily terminate this agreement, by notice in writing to the other party ("the guilty party") in the following circumstances:
15.1 If the "guilty party" shall be in material breach of this agreement and the other party shall have notified the "guilty party" in writing of any such breach and the "guilty party" shall not have rectified such breach within 28 (twenty eight) days of date of such a written notice.
15.2 In the event of any wilful and repeated material breach of any of the "guilty party's" obligations under this agreement. For the purposes of this sub-clause a wilful and repeated breach shall be in excess of 3 (three) breaches of its obligations during the term of this agreement.
…
16. Immediately upon termination of this agreement for any reason, or in the case of non-renewal at the end of the period of notice, all Humantech's rights as licensee shall terminate. TI shall assume all the rights of Humantech in respect of the Distributors and Humantech shall:
16.1 cease forthwith to trade under the name TI and the business shall change its name to one that does not bear the words: Thomas International;
16.2 not hold itself out as a vendor of the Thomas Products and cease to sell or offer for sale any of the Thomas Products;
16.3 cease to use by advertising or otherwise the Trade Name or Trade Marks or any imitation or approximation thereof on any sign, stationery, invoice, service mark and any other trademarks, trade names, systems slogans, symbols and copyright used in connection with the business;
…
23 Mr Reed says that he first became aware of the existence of ACT in about May 2014, but that he did not have an understanding of its business activities until later that year. He says that ACT is a company that sells ACT's products and services as well as TIL's products and services. In support of this statement he refers to the following statement appearing on ACT's website (www.actechnologies.com.au) as at 11 May 2015:
ACT is the consulting leg of the group and offers need-specific and assessment centre services delivered by in-house psychologists, professional facilitators and psychometrists. Assessment Centres are widely applied in recruitment, development, promotion and change management to improve individual and group performance. ACT uses its own instruments as well as tools from the Thomas product range.
24 Mr Reed also refers to what he describes as a dramatic decline in Humantech's sales figures for the years ending 30 December 2013 and 30 December 2014. Mr Reed says that the sales revenue for the year ending 30 December 2014 was the lowest since 2009 and had followed strong financial performances in 2011 and 2012, with sales revenue between 2013 and 2014 declining by about 25%.
25 There is also evidence from Ms Suchi Pathak, TIL's Head of Psychology. She says that a number of ACT's products are substantially similar to various TIL products from a functionality perspective. She gave evidence of a comparison she undertook of an assessment called the Personal Values Profile (PVP) offered by ACT to its customers and a TIL product known as the Trait Emotional Intelligence Questionnaire (TEIQue).
26 There is also evidence from a former employee of TIA, Ms Laura Paraschiv, that in or about June 2013 she and other employees were advised by Mr Schutte that there was to be a shift in the focus of the business towards the ACT side of the business, but one that would still include the TIA products. She says that staff were advised during the meeting that this meant changing their emphasis and focus from not only promoting and selling the TIA products, but also promoting and selling the ACT products. It is necessary to emphasise that, according to Ms Paraschiv's evidence, she was only ever employed by TIA. Her evidence suggests that the TIA business and the ACT business were highly integrated and may have even operated as a single business unit.
27 According to Ms Paraschiv, in August 2014 she was the employee most experienced in TIA's product. She says that her role drastically changed about this time in that she ceased acting as the Branch Manager for NSW and Victoria responsible for sales of both TIA and ACT products to becoming Sales Manager for ACT products only. She also says that the product known as Thomas360 was re-developed and enhanced by TIA and renamed Bespoke360. According to Ms Parachiv, this product was invoiced as an ACT product and treated as revenue of ACT.
28 In his affidavit evidence, Mr Schutte says that Ms Paraschiv's employment by TIA was terminated on 24 November 2014 due to non-performance, that she is now holding herself out to TIL's clients as acting for "Thomas International Australia".
29 As I have mentioned, this proceeding was commenced on 14 May 2015. In the statement of claim filed on that date TIL alleged that Humantech had, since a date unknown to TIL, committed multiple and continuous material breaches of the MLA amounting to a fundamental breach of the MLA entitling TIL to terminate the MLA. It is also asserted that TIL would by notice terminate the MLA pursuant to cl 15.2 and/or for fundamental breach. On the same date by letter from Sparke Helmore (TIL's solicitors) to Humantech and JCS, TIL purported to terminate the MLA.
30 On 17 May 2015, Mr Schutte, Mr Jacques Schutte, Mr Don Stander, Mr Cristiaan Jonker and Mr John Morrissey (representing the various respondents) met with Mr Qureshi and Ms Platt (representing TIL). Mr Qureshi is the Chief Operating Officer of TIL, and Ms Platt (a partner of Sparke Helmore) is TIL's solicitor. The evidence indicates that Mr Morrissey is a solicitor who was advising Mr Schutte and the other respondents.
31 The negotiations that took place at the 17 May 2015 meeting culminated in a document being signed by (inter alios) Mr Schutte entitled "Undertakings from Schutte Group Companies to TIL 17 May 2015" ("the Undertaking"). The Undertaking is lengthy and I need not set it out in full. The Undertaking includes various recitals and thereafter provides:
EACH OF THE SCHUTTE GROUP COMPANIES (INCLUDING THEIR SUCCESSORS AND ASSIGNS) JOINTLY AND SEVERALLY UNDERTAKE TO TIL (INCLUDING ITS SUCCESSORS AND ASSIGNS) IN THE FOLLOWING TERMS (WHICH ADOPT THE DEFINITIONS IN THE NOTICE) WHICH, SAVE FOR PARAGRAPH 6 WHICH IS EFFECTIVE IMMEDIATELY, ARE NOT EFFECTIVE UNTIL TIL AND THE SCHUTTE GROUP COMPANIES ACTING IN GOOD FAITH TO RESOLVE THE DISPUTE IN THE PROCEEDINGS HAVE EXHAUSTED SUCH DISCUSSIONS OR 25 MAY 2015, WHICHEVER OCCURS FIRST:
Undertaking
1. Cease to Trade Under the name Thomas International
1.1 each of the Schutte Group Companies will immediately and permanently cease making the Representations, or any one of them;
1.2 each of the Schutte Group Companies will immediately and permanently cease to trade under the TIL name and cease using the name Thomas, or "Thomas International" in Your business or trading name or in the course of your business;
1.3 each of the Schutte Group Companies will immediately procure that TIA will change its name to one that does not use or incorporate the words "Thomas International" or anything substantially identical or deceptively similar thereto (see Clauses 5.9 and 16.1 of the MLA).
2. Cease to Represent Association in Trade or Commerce
2.1 each of the Schutte Group Companies will immediately and permanently:
2.1.1 cease to trade under and use the name Thomas International (see Clause 16.1 MLA);
2.1.2 cease to hold Yourself out as a vendor of the Thomas Products and cease to sell them (see Clause 16.2 MLA);
2.1.3 notify TIL of all persons inquiring about Thomas Products (see Clause 16.4 MLA);
2.1.4 pay over all monies due to TIL (see Clause 16.5 MLA); and
2.1.5 return to TIL all Thomas Products and Stationery (see Clause 16.6 MLA).
3. Cease to Use Trade Marks
3.1 each of the Schutte Group Companies will immediately and permanently cease to use (or authorise other to use) each of the TIL Trade Marks and Trade Names listed in Schedule 3, or any mark substantially identical or deceptively similar.
3.2 each of the Schutte Group Companies immediately remove TIL's Trade Marks and Trade Names from the ACT Websites and the websites and products listed in Schedule 3.
4. Transfer of Domain Name
4.1 each of the Schutte Group Companies will immediately take all steps and do all things necessary to transfer the domain names thomasinternational.com.au and Thomas.co.za to TIL.
5. Payment of Outstanding Royalty
5.1 each of the Schutte Companies will immediately pay to TIL all outstanding Royalties due to TIL as at today, 17 May 2015 without any deduction whatsoever (see Clause 8.5 of the MLA).
32 The following account of the negotiations leading up to execution of the Undertaking is based upon Mr Schutte's account of what occurred. TIL initially raised an objection to Mr Schutte's evidence on this topic but the objection was not pressed after it became clear that the respondents will seek to contest the enforceability of the Undertaking.
33 The negotiations commenced on the evening of 17 May 2015. According to Mr Schutte, there was discussion about the grant of a new licence agreement. Mr Schutte says that Mr Qureshi said that unless various documents (including the Undertaking) were signed he would not negotiate with Mr Schutte for a new licence agreement.
34 According to Mr Schutte, Mr Morrissey questioned Mr Qureshi and Ms Platt as to why they should sign. Mr Schutte says that Mr Qureshi stated that by signing them Mr Schutte would demonstrate that he was acting in good faith. Mr Schutte says that in response to further questioning by Mr Stander, Mr Qureshi said that no proposal would be put on the table until the Undertaking was signed.
35 Mr Schutte and his colleagues, including his solicitor, Mr Morrissey, then met in private and reviewed the Undertaking. It was then signed by them and provided to Ms Platt. Mr Schutte says that he wanted to get on with the negotiations (it was about 8.00pm at this stage) but that Mr Qureshi insisted that the group reconvene the following day to discuss the terms of a new agreement.
36 Mr Schutte and his colleagues returned to Ms Platt's offices the next day at around 10.00am. Mr Schutte says that Ms Platt was provided with some financial statements (apparently in accordance with cl 6.2 of the Undertaking) when Mr Schutte and his colleagues arrived, but they were then kept waiting until about 12 noon. Mr Schutte says that Mr Qureshi then provided details of the terms of the proposed new licence agreement. Mr Schutte says that he told Mr Qureshi that what was proposed would cause "financial ruin". Mr Qureshi is said to have replied:
You will need to figure out how to accommodate the proposal as I think it would be a little harder, tougher, but better for all parties in the long haul.
37 According to Mr Schutte, after some deliberation, he and Mr Stander then left. He says that Mr Jonker and Mr Jacques Schutte stayed to inform Mr Qureshi and Ms Platt of their response to Mr Qureshi's proposal. Mr Schutte's affidavit does not disclose whether or not they did so or why Mr Schutte did not do so himself.
38 Mr Schutte says in his affidavit that accepting the terms proposed by TIL would have meant certain financial ruin, and that he saw no alternative but to have Humantech, TIA and ACT placed into administration. He does not appear to have told Mr Qureshi that this is what he intended to do. As is apparent from the documents annexed to Mr de Vries' affidavit, Mr Schutte signed a resolution appointing the administrators to Humantech at 4.20pm on the same day, namely, 18 May 2015.
39 On 19 May 2015 Sparke Helmore wrote to Mr Morrissey's firm referring to a number of matters. The first of these was the resolution to place Humantech into voluntary administration. The second matter, which is disputed by Mr Schutte, relates to an alleged divestiture of assets by Humantech which is said to have occurred not long before the resolution was passed. Sparke Helmore's letter states that in light of those matters, the discussions were exhausted and the Undertaking was now binding upon the respondents.
40 Mr Qureshi's evidence indicates that he became aware on 19 May 2015 that various websites, including the TIA website and the JCS website, had been taken down. According to Mr Qureshi, taking down the TLA had the effect of preventing customers using TIL's products and services in Australia from gaining access to the Thomas Hub through the TIA website. As a temporary measure, according to Mr Qureshi, TIL established a new portal (via a directory in the thomasinternational.net domain) through which customers can access the Thomas Hub, however, his evidence also indicates that TIL is having difficulty contacting customers in order to inform them of this new point of entry.