as well as other objectives concerned with keeping premiums for third party policies "affordable" , having insurers fully fund their liabilities, and deterring fraud.
49 Section 198 establishes a new corporation, the Motor Accidents Authority of New South Wales ("the Authority"). Section 32 provides that the Authority "… is, for the purposes of this Act, the Nominal Defendant".
50 Section 34 enables an action for the recovery of damages in respect of the death of, or injury to, a person caused by the fault of the owner or driver of a motor vehicle in the use or operation of a vehicle on a road in New South Wales to be brought against the Nominal Defendant if the identity of the vehicle cannot, after due enquiry and search, be established.
51 Section 66 provides that, for the purpose of Chapter 4 of the MAC Act (which runs from section 66 to section 121), the Nominal Defendant counts as an "insurer".
52 Under the definition in Section 3,
" claim means a claim for damages in respect of the death of or injury to a person caused by the fault of the owner or driver of a motor vehicle in the use or operation of the vehicle."
53 The MAC Act establishes a special regime for the medical assessment of injuries sustained in motor accidents. Section 44 enables the Authority to issue Medical Guidelines relating to, amongst other things, the manner of treatment of injured persons, and how to assess the degree of impairment of an injured person. Section 59 requires the Authority to appoint medical practitioners and other suitably qualified persons to be medical assessors. Section 60 enables a medical dispute to be referred for assessment by either party to the dispute, or by a court or claims assessor. There is an exception, in that if the insurer disputes all liability under a claim, the dispute cannot be referred for assessment by the claimant alone. Under section 61, any certificate issued in consequence of the assessment is evidence as to the matters certified in any court proceedings or in any assessment by a claims assessor, and conclusive evidence as to three specific topics. Section 61 imposes limits (the details of which need not be gone into here) on the extent to which a court can substitute its own views for those contained in an assessment certificate, insofar as the certificate is not conclusive.
54 Section 72 requires, in circumstances like the present, where no claim is made in respect of the death of a person, a claim to be made within six months of the date of the motor accident. If the person against whom the claim is made has third-party insurance, section 72(2) requires that claim to be made, not to the person against whom it is made, but to that person's insurer.
55 Section 78 provides:
"(1) When a claim is made against a person, the person's insurer may:
(a) conduct and control negotiations in respect of the claim, and
(b) conduct, or take over the conduct of, any legal proceedings in respect of the claim and may conduct those proceedings in the name and on behalf of the person, and
(c) at any stage of those negotiations or proceedings, compromise or settle the claim, and
(d) exercise any function conferred by this Act on the person in respect of the claim.
(2) The person against whom the claim is made is required to sign all such warrants, authorities and other documents as may be necessary to give effect to this section.
(3) If the person fails to do so or is absent or cannot be found, the insurer may sign the warrants, authorities or other documents on behalf of the person.
(4) Nothing said or done by an insurer under this section in connection with the settlement of a claim or the conduct of proceedings in respect of a claim is to be regarded as an admission of liability in respect of or in any way prejudice any other claim, action or proceeding arising out of the same occurrence."
56 Of particular importance for this case, the MAC Act also provides:
" 80 General duty of insurer to try to resolve claim expeditiously
(1) It is the duty of an insurer to endeavour to resolve a claim, by settlement or otherwise, as justly and expeditiously as possible.
(2) It is a condition of an insurer's licence under Part 7.1 that the insurer must comply with this section.
81 Duty of insurer with respect to admission or denial of liability
(1) It is the duty of an insurer to give written notice to the claimant as expeditiously as possible whether the insurer admits or denies liability for the claim, but in any event within 3 months after the claimant gave notice of the claim under section 72.
(2) If the insurer admits liability for only part of the claim, the notice is to include details sufficient to ascertain the extent to which liability is admitted.
(3) If the insurer fails to comply with this section, the insurer is taken to have given notice to the claimant wholly denying liability for the claim.
(4) Nothing in this section prevents an insurer from admitting liability after having given notice denying liability or after having failed to comply with this section.
(5) It is a condition of an insurer's licence under Part 7.1 that the insurer must comply with this section."
57 Section 83(1) provides:
"(1) Once liability has been admitted (wholly or in part) or determined (wholly or in part) against the person against whom the claim is made, it is the duty of an insurer to make payments to or on behalf of the claimant in respect of:
[various medical and related expenses]"
58 Section 84 imposes an obligation on an insurer to take certain steps concerning the rehabilitation of an injured person.
59 Sections 88 to 106 inclusive contain a procedure for the assessment of claims by a bureaucratic process. Section 90 enables either the claimant, or the insurer, or both, to refer a claim to the Authority for assessment.
60 Section 98 requires the Authority to establish a "unit" to be known as the Motor Accidents Claims Assessment and Resolution Service. That "unit" has become known as CARS. CARS includes various officers who are designated as claims assessors, under section 99. One of those claims assessors is designated by the Authority as the Principal Claims Assessor.
61 Section 92 provides:
"(1) A claim is exempt from assessment under this Part if:
(a) the claim is of a kind that is exempt under MAA Claims Assessment Guidelines or the regulations, or
(b) a claims assessor has made a preliminary assessment of the claim and has determined (with the approval of the Principal Claims Assessor) that it is not suitable for assessment under this Part.
(2) If a claim is exempt from assessment under this Part, the Principal Claims Assessor must, as soon as practicable, issue the insurer and claimant with a certificate to that effect (enabling court proceedings to be commenced in respect of the claim concerned)."
62 Sections 94 and 95 provide:
" 94 Assessment of claims
(1) The claims assessor is, in respect of a claim referred to the assessor for assessment, to make an assessment of:
(a) the issue of liability for the claim (unless the insurer has accepted liability), and
(b) the amount of damages for that liability.
(2) Such an assessment is to be made having regard to such information as is conveniently available to the claims assessor, even if one or more of the parties to the assessment does not co-operate or ceases to co-operate.
(3) The assessment is to specify an amount of damages.
(4) The claims assessor must, as soon as practicable, after an assessment issue the insurer and claimant with a certificate as to the assessment.
(5) The claims assessor is to attach a brief statement to the certificate, setting out the assessor's reasons for the assessment.
(6) If the Principal Claims Assessor is satisfied that a certificate as to an assessment or a statement attached to the certificate contains an obvious error, the Principal Claims Assessor may issue, or approve of the claims assessor issuing, a replacement certificate or statement to correct the error.
95 Status of assessments
(1) An assessment under this Part of the issue of liability for a claim is not binding on any party to the assessment.
(2) An assessment under this Part of the amount of damages for liability under a claim is binding on the insurer, and the insurer must pay to the claimant the amount of damages specified in the certificate as to the assessment if:
(a) the insurer accepts that liability under the claim, and
(b) the claimant accepts that amount of damages in settlement of the claim within 21 days after the certificate of assessment is issued.
Note. If the amount of damages is not accepted by the claimant within that period, section 151 makes provision with respect to liability for legal costs incurred after the certificate of assessment was issued.
(3) It is a condition of an insurer's licence under Part 7.1 that the insurer complies with this section."
63 While section 90 merely empowers a claimant or an insurer to refer a claim to the Authority for assessment, and does not impose any positive obligation to submit a claim for assessment, there is a considerable practical incentive for a claimant to submit the claim for assessment. That incentive arises from section 108, which permits a claimant to commence court proceedings against another person in respect of a claim only if:
"(a) the Principal Claims Assessor has issued a certificate in respect of the claim under section 92 (Claims exempt from assessment), or
(b) a claims assessor has issued a certificate in respect of the claim under section 94 (Assessment of claims)."
64 Section 109 provides a different bar to the commencement of court proceedings. Under it, for a claim not in respect of the death of a person, unless the court grants leave, a claimant cannot commence proceedings in respect of a claim once three years, plus, broadly, the time taken by the assessment process plus an additional two months, has elapsed from the date of the motor accident to which the claim relates.
65 Chapter 5 (which runs from section 122 to section 146 inclusive) sets out provisions that alter the common law concerning damages for personal injury in various specific ways. Section 123 provides that a court cannot award damages to a person in respect of a motor accident contrary to Chapter 5.
66 Section 136 alters the law (in ways that need not be discussed in detail) concerning a plaintiff's obligation to mitigate damages. Section 137 alters significantly the principles by reference to which interest can be payable on damages. Section 138 modifies the law of contributory negligence, by requiring a finding of contributory negligence to be made in certain circumstances. Section 140 prevents a defence of voluntary assumption of risk from being a total defence, but rather requires any voluntary assumption of risk to be a basis for reduction of damages (except while the vehicle is engaged in motor racing). Section 142 forbids the award of damages for loss of the services of the person in respect of a motor accident. Section 143 confers on the Court power to approve a settlement that provides for periodical payments, rather than a lump sum. Section 144 forbids the Court from awarding exemplary or punitive damages. Section 145 requires the Court to state, in circumstances where damages are partly in respect of a motor vehicle accident, and partly in respect of some other matter, the portion that relates to the motor vehicle accident.
67 Chapter 6 (section 147 to 156 inclusive) imposes various controls on the costs orders that a court can make.
Facts Leading to the Notice of Motion
68 On 18 July 2002 the plaintiff's solicitor, Mr Rimes, sent a personal injury claim form, of the type required by section 72 of the MAC Act, to the Nominal Defendant, which the Authority received on 22 July 2002. In it the plaintiff describes the accident as:
"Other vehicle overtook vehicle I was in and cut in front causing vehicle I was in to crash off road. Other vehicle did not stop."
69 The section of the form seeking the claimant's opinion about the person who was at fault read:
"The driver that hit our car first. Police told me that other vehicle hit the vehicle I was in."
70 The section of the form that sought information about action taken to find the registration number of any unidentified vehicle, or the name of the person who drove any unidentified vehicle stated:
"I reported to the police and gave a statement to the police. I didn't recognise the other vehicle. I did not see the driver. I am dependent on the police inquiries."
71 I adopt the following findings of the learned trial judge (pages 6-7):
"On 8 August 2002 a similar claim form was lodged with NRMA Insurance Limited. It was the insurer of the car in which the plaintiff was travelling and which the first defendant was driving. That claim form contained the same statements which I have quoted from the one which was lodged with the Nominal Defendant. … On 18 January 2005 NRMA Insurance Limited, on behalf of the first defendant, denied liability in respect of the accident.
The fact that the plaintiff made a claim on NRMA Insurance Limited on 8 August 2002 and the fact that that insurer denied liability on 18 January 2005 did not become known to the Nominal Defendant until 1 June 2005. …
On 22 July 2002 the plaintiff's claim against the Nominal Defendant was assigned for management to AAMI Insurance Limited ("AAMI"). On 18 February 2003 AAMI instructed "M. & A. Investigations" (Investigators and Loss Assessors) to investigate the accident and provide a report. The letter of instruction … said that the "object" of the required investigation was "to establish if there was in fact an unidentified vehicle and, if so, if it was to blame, either wholly or partly, for this accident" . The letter enclosed a copy of the claim form against the Nominal Defendant and a copy of the police report. The letter said:
"Please bear in mind that AAMI must make a decision on liability within 3 months from the date of claim receipt under the Motor Accidents Compensation Act 1999 ."
72 This last-quoted statement appears to be the use of a form letter without thought, because by the time M & A Investigations was requested to provide the report more than six months had already elapsed since the Nominal Defendant had received the claim form. Hence the Nominal Defendant had already been deemed, by section 81(3) MAC Act, to have denied liability.
73 About 26 May 2003 M & A Investigations delivered to AAMI a report of more than 60 pages, including enclosures. It reported that police had interviewed Ms Rustom on the night of the accident, and obtained a statement from her. As well, the police had conducted an electronically recorded interview with Ms Rustom on 7 July 2002. Further, the police took a written statement from the plaintiff on 10 July 2002. The police had also obtained statements from two people who lived immediately adjacent to the crash site and who had rushed to the scene as soon as they had heard the noise of the crash. The report of M & A Investigations contained a verbatim transcription of each of those statements.
74 The police had taken a large number of photographs at the scene of the accident. The police provided the investigator with a schedule of the photographs, that he included in his report. He did not include copies of the photographs themselves, but advised that it was possible to obtain copies of the photographs by making application to the police department, and paying the appropriate fee.
75 The transcriptions of the police statements disclosed that, on the night of the accident itself, Ms Rustom asserted that the accident was caused by another vehicle that came alongside of her, did not collide with her vehicle, but came really close. She identified that vehicle, to the policeman on the night of the accident, as being an old red Holden Commodore sedan. That was also the account she gave, at much greater length, in her electronically recorded interview.
76 The electronically recorded interview contained an acknowledgement by Ms Rustom that shortly before the accident she was travelling at "between 50 and 55". The speed limit in the area was 50 kph. It also contained an allegation that the unidentified vehicle, at the time it was overtaking her vehicle, "wasn't straight in line with mine", but was at an angle of about 45º.
77 The statement that the plaintiff gave to the police on 10 July 2002 contains an account that:
".. when I looked out I saw a car along side of us. It was very close and it was coming even closer. I immediately started to scream."
78 She says that she does not recall colliding with the pole. She gives no account of a recollection of the unidentified vehicle colliding with the car she was occupying.
79 Examination by the police of the vehicle Ms Rustom had been driving showed no evidence of it having had contact, on its driver's side, with any other vehicle.
80 One of the people who came on the scene very soon after the accident said, in his statement to police, that while he was talking to Ms Rustom:
"She then said "there's the car". I immediately turned and faced that location a distance of two house blocks and saw a sedan an older model Commodore red in colour completing a U turn within the intersection.
The vehicle then travelled towards us travelling along Aberdeen Road towards the intersection of St Johns Road. As it travelled past us it was travelling pretty quick and the engine revved fairly loud.
I turned as the Commodore travelled past and my gaze followed it travelling past. Then about five or ten metres beyond the scene, the driver and I saw it slow to almost a complete stop. I was of the opinion that this vehicle was going to stop.
The lady then went hysterical and I saw the red Commodore speed up and I saw it continue along Aberdeen Road towards St Johns Road out of my view. The female driver then fainted."
81 On receiving the investigation report, Ms Nikki Whiting, the AAMI employee with carriage of the file, recommended to her superior, Mr Sam Graziono, that liability should be admitted. Mr Graziono agreed.
82 In consequence, on 3 June 2003 Ms Whiting wrote, on behalf of AAMI, to Mr Rimes, saying:
"Re: Section 81 Notice
We have examined the circumstances of your client's motor vehicle accident that occurred on 28 May 2002. As a result we consider the accident occurred through the fault of our insured driver.
Accordingly, under Section 81 of the Motor Accidents Compensation Act, 1999 , we admit breach of duty of care in respect of your client's claim.
Nevertheless, we believe the surrounding circumstances indicate that your client contributed to the accident. We estimate contributory negligence at 25%. As a result we propose to make a 25% deduction from any final settlement. In the meantime we will pay all your client's reasonable medical accounts in full.
We will make contact soon to discuss your client's claim. In the meantime please forward any original accounts or receipts for which your client claims reimbursement.
Should you wish to discuss any of the matters raised in this letter please do not hesitate to contact me.
We further advise that we shall be seeking a contribution from NRMA being the insurers of motor vehicle registration number WIX474."
83 Also on 3 June 2003, AAMI wrote to NRMA claiming contribution, and to the police department seeking a copy of the photographs.
84 As the claim form was received by the Nominal Defendant on 22 July 2002, and the Nominal Defendant had neither admitted nor denied liability within three months, it was deemed, under section 81(3), to have denied liability as from 23 October 2002. AAMI's letter of 3 June 2003 was the type of admission of liability, after an initial denial, that is permitted by section 81(4).
85 The admission made by AAMI's letter of 3 June 2003 was of breach of duty of care. As the claim made by the plaintiff was that the driver of the unidentified vehicle had committed the tort of negligence, and as someone is liable for the tort of negligence only if that person owes a duty of care to the plaintiff, has breached that duty of care, and the plaintiff has thereby suffered damage, the admission made by AAMI was not, strictly, an admission of liability for the claim. The admission of breach of duty of care necessarily contained within it an admission of the existence of a duty of care, but no admission was made of any consequential suffering of damage. Thus it counts as an admission of liability for only part of the claim. An admission of liability for part of a claim, in this way, can fairly be described as a notice that includes "details sufficient to ascertain the extent to which liability is admitted", and thus is expressly contemplated by section 81(2) MAC Act.
86 I recognise that the letter also indicates an intention to pay medical accounts in full. Section 83 imposes an obligation on an insurer to make such payments even if there has been a partial admission of liability, so it does not seem to me that the offer to pay medical accounts is an admission that there has been any consequential damage. It would still be open to AAMI to dispute whether any particular medical account related to the injury caused by the fault of the driver of the unidentified vehicle, or indeed, if there was a factual basis for doing so, whether there were any such medical accounts.
87 On 11 November 2003 AAMI received three medical reports relating to the plaintiff. One of those reports, from Dr J C Beer, records as history:
"The patient relates that she was involved in a road traffic accident. Thank you for the file and hospital notes. It was a good thing they came because the patient is unable to remember many details about the accident day or for a number of days in hospital. The patient was apparently a front seat passenger in a Ford Telstra [sic] vehicle. She was informed by her sister, who was driving, that the car had been clipped at the time by someone trying to overtake them. As a result their car went into a pole."
88 Another of those reports, from Dr William Wolfenden records as history:
"She was a front seat passenger in a car driven by her sister and she was wearing a seatbelt. The car was apparently clipped by another vehicle overtaking and then went into a pole. She remembers nothing of the accident. She was taken to Liverpool Hospital and her next memory is of several weeks later."
89 The third of the reports that AAMI received on 11 November 2003 was from Mr Peter Rawling. It records as history:
"She was a front seat passenger in a car that ran out of control after being clipped by another car and collided with a telegraph pole. …
Ms Gabriel said that she had a fleeting memory of seeing a car veer in front of the car in which she was travelling but she had no memory of the collision or events at the accident scene."
90 On 10 February 2004 AAMI received another medical report, from Dr Kevin Bleasel. That report included as history:
"Her cousin was driving. Cristy Gabriel was a front seat passenger. The car was side swiped on the driver's side by a car which was attempting to overtake. When their car was hit it lost control, ran off the road and hit a telegraph pole. Her cousin did not lose consciousness, but Cristy Gabriel did, although she said she remembers seeing the car and even felt the impact, but not the final crash."
91 On 14 October 2004 the police wrote to AAMI enquiring if AAMI still wanted to receive the photographs that had been requested.
92 On 12 April 2005 the plaintiff's solicitor lodged an application for the Medical Assessment Service of the Motor Accidents Authority to determinate a dispute. The form by which that application was made was called an Application for General Assessment, and was the type of form appropriate if there was a dispute about whether the injuries sustained in the motor vehicle accident have stabilised, and/or whether the injuries sustained in the motor vehicle accident have caused a greater than 10% whole person impairment. After AAMI received notice of that application, it referred its file to Hunt & Hunt, solicitors, on 28 April 2005, for advice. AAMI had not previously sought external legal advice about the claim.
93 On 24 May 2005 AAMI lodged a reply to the Application for General Assessment, and also made application for exemption of the claim from assessment. In its reply to the Application for General Assessment AAMI said (somewhat ungrammatically):
"The Respondent AAMI while admitting breach of duty of care on behalf of the Nominal Defendant. The Nominal Defendant has sought contribution from the CTP Insurer of WIX474, NRMA, but to date no reply has been received.
The NRMA accordingly will have to be joined to proceedings in the matter.
The Respondent also notes that the MAS Assessor, Professor Cameron's 22% whole person impairment in relation to her mental status and the claimant may require an exemption based on mental capacity. The Respondent has now filed an Application for Exemption."
94 Also in its reply to the Application for General Assessment, AAMI asserted that the matter was not ready for assessment, saying:
"The matter is not ready for assessment and indeed is not suitable as an exemption is required:
1. CTP Insurer of WIX474 needs to be joined to proceedings.
2. Questions regardint [sic] the Claimant's capacity.
3. The matter involves complex legal issues.
4. Witnesses will need to be called in relation to the allegations of Contributory Negligence and in relation to Negligence as against the driver of WIX474. These will include Police Officers, Ambulance Officer, independent witnesses.
5. Expert evidence will need to be qualified in relation to Contributory Negligence and Primary Negligence."
95 The application for exemption from assessment was made under both section 92(1)(a) and (b). The application was made by completing a standard form, CARS Form 1A. One part of the form, headed "Liability Information" instructs:
"Tick any relevant box [This information is contained in the insurer's letter headed "Section 81 Notice" - insurer's letter admitting or denying liability or breach of duty of care]. "
96 AAMI ticked the box that acknowledged that it had:
"Admitted its insured driver partly caused the accident and that the claimant;injured person or deceased was partly at fault? [alleged contributory negligence?] "
97 Insofar as the application for exemption from assessment was made under section 92(1)(a), it asserted that the plaintiff lacked legal capacity other than through being under 18. This contention was, it seems, based on some medical evidence that asserted or suggested - the evidence itself is not before us on this appeal - some mental deterioration of the plaintiff. AAMI also alleged, under section 92(1)(b), that the claim was unsuitable for assessment, by ticking boxes to allege that the matter involved complex legal issues, complex factual issues, complex issues in the assessment of the quantum of value of the claim, and issues of indemnity or insurance. AAMI supplemented those bases for asserting the claim was unsuitable for assessment by saying:
"The matter involves the following issues:
(i) contributory Negligence - failure to wear a seat belt.
(ii) Level of negligence of driver of vehicle WIX474 which will need to be joined as a party to proceedings.
(iii) Level of care required past and future.
(iv) Level of mental capacity - Claimant assessed at 22% by MAS Assessor, Professor Cameron, on 18/10/04.
(v) The matter will require the calling of at least four lay witnesses in relation to Contributory Negligence plus a number of Police Officer and Ambulance Officers and possible Expert Evidence.
(vi) In relation to Primary Liability, the matter would require the calling of three witnesses and probably Expert Evidence. (That is Primary Liability as between the Nominal Defendant and the CTP Insurer of WIX474)"
98 On 1 June 2005 officers of AAMI discussed amongst themselves "the absence of any independent evidence establishing negligence as against the alleged Nominal Defendant Vehicle", and resolved that further information be obtained, including the police photographs and a personal injury request search to determine if the plaintiff had made a claim against Ms Rustom. That personal injury request search was carried out on 1 June 2005, and showed, as mentioned earlier, that a claim had been made against the NRMA insured vehicle on 8 August 2002, and that NRMA had denied liability on 18 January 2005.
99 At some stage between 27 and 30 June 2005 the police photographs came to hand. On 30 June 2005 an officer of AAMI informed Mr Rimes that AAMI intended to withdraw its admission of liability.
100 On 18 July 2005 the Principal Claims Assessor issued a certificate under section 92(1)(b) of the MAC Act, that the matter was not suitable for assessment. The certificate stated that the Principal Claims Assessor adopted a particular report of an assessor. That report was not in evidence, so the precise reasons why the matter was found unsuitable for assessment are not before the Court.
101 On 5 August 2005 Hunt & Hunt wrote to the plaintiff's solicitors, saying:
" Amended Section 81 Notice
We refer to previous correspondence and now enclose a copy of photographs taken by the Police Department which we have now obtained access to. We are of the view that these photographs indicate that the vehicle in which the claimant was travelling was likely to be exceeding the speed limit and we also note that there appears to be concerns over the condition of at least one of the claimant's tyres.
As previously informed we now hold instructions to deny breach of duty-of-care on behalf of the Nominal Defendant and maintain the allegations already made of contributory negligence.
We note that in addition to the alleged nominal defendant's vehicle you have provided notice of the accident to the CTP Insurer of the driver - Fatmah Rustom and as the claimant is a passenger if both vehicles are joined in the action the success of her claim is clearly assured."
102 On 1 September 2005 the solicitor handling the matter at Hunt & Hunt received a copy of the police brief relating to the police investigation into the circumstances of the accident. That was received in edited form, after making an application under the Freedom of Information Act 1989. It contained no information that differed in substance from the transcription of the police statements that had earlier been provided to AAMI by M & A Investigations.