The fourth issue: whether cl 28.3(d) of the Award operates to prohibit employers from requiring employees to work split-shifts
95 The Unions submit that cl 28.3(d) of the Award would prohibit Aerocare from requiring its PSEs to work split-shifts. Aerocare submits that, properly construed, cl 28.3(d) imposes no such prohibition. Each party appeals to the language, context and purpose of the provision.
96 At this stage, it is worth repeating that cl 28.3(d) of the Award provides:
Except at the regular change-over of shifts, an employee must not be required to work more than one shift in each 24 hours.
97 I will proceed by summarising the submissions before proceeding to consider them.
98 Aerocare contends that cl 28.3(d) of the Award does not prevent an employer from requiring part-time shiftworkers to work split-shifts because, firstly, where the clause refers to "more than one shift", it refers only to the types of shift described in cl 30.3, being "early morning", "afternoon" and "night shift". Aerocare submits that this construction is consistent with the ordinary meaning of "shift" as a "relay or change of workmen", usually in teams (Oxford English Dictionary), or "the portion of the day scheduled as a day's work when a factory, etc, operates continuously during the 24 hours, or works both day and night" (Macquarie Dictionary).
99 Aerocare submits that the construction of "shift" in cl 28.3(d) of the Award as referring to a type of shift is reinforced by the opening words, "Except at the regular change-over of shifts". It submits that when an employee moves from one kind of shift to another kind of shift there is the capacity for two "shifts" to be worked in one 24 hour period and that is what cl 28.3(d) aims to prevent, except at the regular changeover of shifts when this will often arise and is permitted. Aerocare submits that use of the phrase "in each 24 hours", rather than "in each day", supports this construction. Aerocare also submits that cl 30.1(c), which defines a "change of shift" as "the transfer of an employee from a shift in the roster pattern to another shift in the same roster pattern", supports its construction. It also relies upon cll 30.2(c), 30.5 and 30.6 of the Award.
100 Aerocare contends, alternatively, that a split-shift is a single shift with a period of non-work in the middle. A split-shift is rostered as one shift and worked by an employee as one shift. Aerocare argues that just as a meal break within a shift does not convert one shift into two, there is no reason why another period of non-work in a split-shift should have any different effect.
101 Aerocare observes that cl 11.4(a)(iii) of the Award specifically provides that part-time employees work at least four consecutive hours on any shift. It submits that the words "consecutive" and "on any shift" would be superfluous if split-shifts involving two or more periods of non-consecutive work are not permitted. It submits that while the Award, in cll 11.4(a)(iii) and 28.2(c), specifies when hours are to be worked "consecutively" or "continuously", such words are absent from cl 28.3(d) and the concept of a shift.
102 Aerocare submits that a contrary construction of cl 28.3(d) of the Award is "entirely unworkable". It argues that if, for example, a part-time employee worked a five hour shift finishing after 6 pm on one day, the employee would be "precluded" from working any shift the following day that did not finish after 6 pm. Aerocare argues that it cannot have been intended that the Award would operate in such a prescriptive manner.
103 Aerocare submits, for these reasons, that cl 28.3(d) of the Award does not prohibit employers from requiring employees to work split-shifts.
104 The Unions submit that "shift" in cl 28.3(d) cannot be understood as referring to "kinds of shifts". They submit that cl 30.3 merely provides that if ordinary hours within a shift commence or finish at particular times of the day, then a loading is payable.
105 The Unions submit that each paid period of work in a split-shift is "one shift" within cl 28.3(d). They submit that, accordingly, when an employee is required to work a split-shift, the employee is required to work "more than one shift" in a 24 hour period. They submit that a "shift" in cl 28.3(d) must be understood as the period of work between the identified start and finish times on a roster created in accordance with the arrangement for ordinary hours agreed under cl 28.4(a) and otherwise complying with the Award.
106 The Unions submit that cl 28.3(d) is intended to operate as a control on the way ordinary working hours for shiftworkers may be arranged, and that to read the Award as contended by Aerocare would render the protection to employees in the shift rostering system contemplated by cl 28.3(d) meaningless. Employees could be rostered to perform work for any number of non-contiguous periods of any duration broken by periods of unpaid non-work time as dictated by the employer. An employee could be required to be available to the employer and away from family and social commitments for 12 hours in a day, but only be paid for a fraction of those hours.
107 The Unions also submit that when other modern awards permit split or broken shifts, they do so expressly. Such awards commonly contain express limitations upon the number and duration of split-shifts and provide for the payment of penalties to compensate for dislocation and the inconvenience of working split-shifts. They submit that the absence of such provisions suggests that cl 28.3(d) would prohibit Aerocare from requiring PSEs to work split shifts.
108 Having summarised the parties' submissions, I will proceed to consider them. At this point, I should reiterate that the way this case has been conducted means that the case is not concerned with whether Aerocare's employees are in fact "required" to work more than one shift in a 24 hour period. The precise interaction of cl 28.4(a) (which provides that the arrangement of ordinary working hours must be by agreement with the majority of employees or individual employees) and cl 28.3(d) was not argued and does not arise for determination. My analysis proceeds without reference to the terms of the 2012 Agreement and the 2018 Agreement, which appear to reflect an agreement to work split-shifts. I make no comment as to any effect of those Agreements.
109 I have found that Aerocare's PSEs would be part-time shiftworkers covered by cl 28.3(d) of the Award if it applied. Although Aerocare's draft declarations define "split-shifts" in a specific way, it is enough, for present purposes, to treat the split-shifts that Aerocare uses as comprising of two paid periods of work within a 24 hour period split by a period (not being a meal break) when the employee is not working and not paid.
110 The question that must be answered is whether cl 28.3(d) of the Award would prevent Aerocare from requiring its PSEs to work split-shifts.
111 The question must be answered in two stages. The first stage is to construe cl 28.3(d) of the Award. As the Award covers employers and employees throughout Australia in the airline operations industry, determination of the proper construction of the clause must take into account the broad range of shifts and shift patterns that may be worked. The second stage requires the application of that construction to the shifts worked by Aerocare's PSEs. At times, the parties' submissions tended to conflate the two stages, so that they relied upon Aerocare's shifts and shift patterns to promote their own constructions of the clause. It is necessary, however, to consider each stage separately, and in turn.
112 At the first stage, it is necessary to determine what the Commission, when it made the Award, meant by the phrase "…an employee must not be required to work more than one shift in each 24 hours" in cl 28.3(d), including what the Commission meant by "shift "and "one shift".
113 The word "shift" is not a defined term in the Award. The Award uses the word inconsistently and in various contexts. It is used to refer to a particular category of employee, namely shiftworkers (cl 11.4(c)); shift types for both shiftworkers and day workers (cll 28.2(g), 30.3); continuous shiftwork, in the sense of work carried out by consecutive shifts of employees (cl 28.3(a)); and ordinary hours of work for a shiftworker (cll 11.4(a)(iii), 28.4(a)). In fact, in cl 28.3(d) itself, the word "shifts" refers to the type of shifts worked by continuous shiftworkers (and perhaps other shifts where there is regular movement from one to another), whereas the word "shift" appearing later in the clause may have a broader meaning.
114 Aerocare's first submission is that a "shift" in cl 28.3(d) of the Award is a reference to one of the four shift-types described in cl 30.3, namely "early morning shift", "afternoon shift" and two types of "night shift". I do not accept that submission for the reasons that follow.
115 Clause 28.3(d) of the Award applies to all shiftworkers (who are distinguished from day workers). Shiftworkers may be part-time or full-time, and continuous or non-continuous. The Award does not prescribe that the only types of shifts that shiftworkers can work are those described in cl 30.3. To the contrary, cl 28.4(a) provides that the arrangement of ordinary working hours must be by agreement between the employer and the majority of employees, or with individual employees. Clause 28.4(b)(iii) provides that the matters on which agreement may be reached include rosters which specify the starting and finishing times of the working hours.
116 Accordingly, the types of shifts that shiftworkers may work are not restricted to the "early morning shift", "afternoon shift" and the two types of "night shift" described in cl 30.3 of the Award. Clause 30.3, for example, has no application to shifts that commence after 7 am and finish before 6 pm. The purpose of cl 30.3 is merely to describe the shifts in respect of which a loading must be paid, not to define the shifts referred to in cl 28.3(d). Clause 28.3(d) is, on its face, protective of all shiftworkers, and cannot be seen as intended to exclude from its operation all those who do not work an "early morning", "afternoon" or "night" shift. I therefore reject Aerocare's submission that the word "shift" in cl 28.3 refers only to the types of shifts set out in cl 30.3.
117 Aerocare's alternative submission is that the word "shift" in cl 28.3(d) of the Award refers to "a single rostered shift with one identified start time and one identified finish time", and that a spilt-shift must be regarded as "one shift" because it has that character. The Unions contend that a "shift" is a period of work, which is not broken by any unpaid breaks other than meal breaks. The Unions submit that a split-shift comprising of two periods of work is two shifts.
118 Some general observations may be made about cl 28.3(d) of the Award. It imposes a restriction upon that which employers would otherwise be permitted to do, namely require employees to work more than one shift in each 24 hour period. That restriction is subject only to an exception at a regular change-over of shifts. The issue raised by the parties concerns the extent of the restriction. The extent of the restriction is affected by the meaning and the breadth of the words "shift" and "one shift" in the clause.
119 In order to determine the meaning of the words "shift" and "one shift" in cl 28.3(d), it is necessary to consider a number of other clauses of the Award that may impact upon their meaning. These include:
Clause 11.4(a)(iii), which provides that "an employer is required to roster a part-time employee for a minimum of four consecutive hours on any shift".
Clause 11.4(a)(ii), which requires that part-time employees must be paid for such hours.
Clause 11.4(c)(ii), which provides, relevantly, that "part-time shift workers will be rostered in accordance with clauses 28 and 30".
Clause 28.4(b)(iii), which provides that the matters on which agreement may be reached include "rosters which specify the starting and finishing times of working hours".
Clause 29.2(b) and (c), which provide that non-continuous shiftworkers must be allowed an unpaid meal break no later than five hours after commencing an ordinary shift.
Clause 30.2(a), which provides that "shiftwork rosters must specify the commencing and finishing times of ordinary working hours of the respective shifts".
120 I do not think it is useful to start with the dictionary definitions of the word "shift" cited above at [98]. These definitions refer to shiftwork resembling continuous shiftwork as defined in cl 28.3(a) of the Award. While Aerocare submits that the application of cl 28.3(d) is confined to full-time shiftworkers, it has not submitted that the meaning of "shift" in cl 28.3(d) is confined to continuous shiftwork. Any such submission would have been untenable. The word "shift" is used in cl 28.3(d) to convey a broader meaning.
121 The word "shift" in cl 28.3(d) of the Award is used in association with "work" and must refer to a "shift of work" or a "work shift". As clause 28.3(d) is intended to apply to continuous and non-continuous, and part-time and full-time, shiftworkers, "shift" must have a general meaning that applies to each of these categories. At its most general, "shift" must mean a "period of work", and "one shift" must refer to "one period of work". For present purposes, it is only necessary to determine the qualities and characteristics of, and qualifications upon, that one period of work for part-time non-continuous shiftworkers.
122 Some of the qualities and characteristics of, and qualifications upon, a "shift" for part-time shiftworkers can be discerned from various clauses of the Award. Under cl 11.4(a)(iii), a shift for a part-time shiftworker must be for a minimum of four consecutive hours. Under cl 30.2(a), the commencing and finishing times of the ordinary working hours of a shift must be specified in a roster. Under cl 11.4(a)(ii), an employee must be paid for at least the hours worked in a shift. It may be seen from these provisions that "one shift" for a part-time shiftworker is one period of paid work of at least four consecutive hours where the starting and finishing times of the ordinary working hours are to be specified in a roster.
123 The expression "split-shift" is not found in the Award. The use of that expression by Aerocare implies a single shift split in two and, in that sense, is self-serving. It is more useful to refer to the situation where a roster specifies a single starting time and a single finishing time, but where there is a period of paid work of at least four consecutive hours followed by an unpaid non-work period and then another period of paid work. Does the unpaid non-work period take the rostered hours outside the description of "one shift" for a part-time shiftworker?
124 If the unpaid non-work period consists of an unpaid meal break provided for under cl 29.2(b) of the Award, then such rostered hours would remain within the description of "one shift". The very concept of a "meal break" is a break within a single shift.
125 However, if the employer sets a roster that requires an employee to have another unpaid non-working period, the position may be different. Aerocare's position is that it makes no difference because, as with a meal break, the single starting time and single finishing time specified in the roster shows that there is a single shift.
126 The first difficulty with this argument is that it would mean that an employer could dictate what is "one shift" simply by the way it describes the periods of work in the roster. If for example, an employer creates a roster which records that an employee is working a shift from 7 am to 7 pm, but that period incorporates unpaid non-working periods from 11 am to 2 pm and again from 3 pm to 5 pm, Aerocare's submission would be that this is "one shift". On the other hand, if the roster sets out three sets of starting and finishing times, a different consequence would ensue. This would reduce the concept of "one shift" in cl 28.3(d) to a matter of form over substance.
127 Clause 28.3(d) of the Award is designed to protect the amenity and health and safety of part-time and full-time shiftworkers. If Aerocare's construction is accepted, an employer could require an employee to work whatever number and pattern of split-shifts is chosen by the employer (subject perhaps only to any specific agreement to the contrary), an upper limit of 12 hours for a single shift and a requirement of at least four consecutive hours of paid work. Further, Aerocare construes "12 hour...shifts" in cl 28.4(c) as twelve hours of actual work, so that a split-shift could incorporate as "one-shift" a number of paid and unpaid periods over a 24 hour span. The protective purpose of the provision would be substantially eroded if it is construed such that an employer can require part-time shiftworkers to work split-shifts by simply calling them one shift.
128 I do not accept Aerocare's submission that the language of cl 11.4(a)(iii), which requires that a part-time employee be rostered "for a minimum of four consecutive hours on any shift" assists its case. Aerocare argues that similar language such as "consecutive hours" would have been used in reference to the concept of a "shift" in cl 28.3(d) if that provision was intended to prohibit split-shifts. Further, Aerocare argues that the express inclusion of the words "consecutive hours" indicates that, absent that qualification, a shift need not consist of consecutive hours. However, cl 11.4(a)(iii) is, if anything, against Aerocare's construction. The clause indicates that a shift will have a number of consecutive hours. Therefore, the idea of consecutive hours is inherent in the concept of a "shift" as that expression is used in cl 28.3(d).
129 Aerocare points out that the Award provides expressly that the hours of day workers, both full-time and part-time, are to be worked "continuously" (cl 28.2(c)), but that there is no similar express provision in relation to shiftworkers. However, as I have said, cl 11.4(a)(iii) of the Award imports the idea of consecutive hours into cl 28.3(d). I do not consider that the absence of express words can be construed as an omission made deliberately in order to indicate that part-time shiftworkers can be required to work split-shifts. In light of cl 11.4(a)(iii), it seems more likely that there would have been an express provision permitting split-shifts if that was intended.
130 As a matter of ordinary language, an employee who goes to work for a period of hours, who must then leave work for some hours, and then goes to work for another period of hours, would be understood to have worked two shifts. To regard such an employee as having worked only one shift seems quite artificial. I consider that split-shifts do not fall within the natural and ordinary language of cl 28.3(d) of the Award.
131 The Unions contrast awards which specifically provide for split-shifts with the Award which does not. They submit that it is permissible to construe one award by reference to the contents of another, since the Commission can be assumed to have attempted to achieve consistency. I was not referred to any authority in support of that proposition. However, in McNamara v Consumer Trader and Tenancy Tribunal (2005) 221 CLR 646, the High Court considered an attempt to construe one statute by comparing the drafting of a different statute. The plurality said at [40]:
It would be an error to treat what was said in construing one statute as necessarily controlling the construction of another; the judicial task in statutory construction differs from that in distilling the common law from past decisions.
(Citation omitted.)
132 I do not understand the plurality in McNamara to have suggested that no assistance can ever be derived from the drafting of another statute. It may, for example, at least indicate an alternative way that a provision could have been expressed to achieve a particular result. In this case, I accept that the Commission could have expressly provided for split-shifts in the Award if that was what it intended. That conclusion, however, does not depend upon the terms of other awards, but is simply a matter of common-sense.
133 In my opinion, "one shift" for a part-time shiftworker under cl 28.3(d) of the Award is one period of paid work that must be rostered for at least four consecutive hours. It remains "one shift" if it is broken by an unpaid meal break, but not if it is broken by another period where the employee is not working and unpaid. An employer covered by the Award cannot turn two shifts into one by simply designating a single starting time and a single finishing time in a roster. An employer cannot require an employee to work a split-shift, comprising two or more paid periods of work within a 24 hour period split by a period or periods (not being meal breaks) when the employee is not working and not paid. To do so would be to require the employee to work more than one shift within a 24 hour period.
134 Aerocare's split-shifts for its PSEs are comprised of two paid periods of work within a 24 hour period split by a period (not being a meal break) when the employee is not working and not paid. If the Award applied, Aerocare could not require its employees to work split-shifts.