The contextual facts and chronology of events
15 Mr Sran is a citizen and national of India. He was born in the Punjab District in December 1984 and speaks Punjabi as his main language. His English language skills are poor, having regard to some of the handwritten letters written by him as contained in the record. He has undertaken a series of technical courses at the New England College of Technology at the East Brisbane Campus obtaining a Certificate Level III in Automotive Mechanical Technology from 10 April 2011 to 2 April 2012; a Certificate Level IV in Automotive Technology from 3 April 2012 to 16 October 2012; and a Diploma of Automotive Technology from 22 October 2012 to 22 March 2013. Thereafter, from 31 December 2013, Mr Sran worked as a "Motor Mechanic General" for BNJ Australia in Arndell Park, Sydney, New South Wales, holding a Temporary Work (Skilled) (subclass 457) visa in the Industry field of "Professional, Scientific and Technical Services".
16 On 30 December 2017, Mr Sran applied for the student visa, listing Mandeep Kaur as a dependent family member applicant.
17 In response to the requirement to provide information in support of the application so as to demonstrate that the applicant meets the "genuine temporary entrant" criteria, Mr Sran said this on the visa application form:
I am an Indian national living and working in Australia. I have completed my previous qualification, Certificate III and Certificate IV leading to Diploma in Automotive Mechanical Technology in Australia and was employed as a motor mechanic in an automotive workshop. But due to lower back problem I am unable to perform well as a mechanic anymore, so instead of applying for further 457 visa I thought to apply for student visa. Please find medical certificate attached with visa application. I am currently enrolled in Advanced diploma of leadership and management at Gateway College of Technology to gain higher managerial skills. My parents have been supporting me and will support me for my further education and living expenses in Australia. …
[emphasis added]
18 Counsel for the applicants emphasise that at the date of the application for the visa on 30 December 2017, Mr Sran was drawing attention to his lower back problems which had rendered him unable to perform work as a motor mechanic causing him to apply for the visa so as to acquire leadership and management skills through engaging in an Advanced Diploma of Leadership and Management, rather than seek a further subclass 457 visa related to his work as a mechanic.
19 On 2 January 2018, Mr Sran provided the delegate (by a submission to the Student Visa Processing Centre of the Department) with further information about the reasons for applying for the visa. Mr Sran said this:
I am a qualified motor mechanic. I have been living and working in Australia as a skilled worker. I have completed my previous qualification Diploma in Automotive Mechanical Technology in Australia.
I had a passion to become a sports car mechanic and was about to [pursue] motorsport course at Oceania College of Technology. Since the completion of automotive studies, I have been working on subclass 457 visa as a motor mechanic. I have been employed as a motor mechanic in an automotive workshop in Sydney. I started suffering from lower back pain because of physically heavy mechanic duties, since year 2015. Because of my job I started suffering from discogenic degeneration which has resulted in severe lower back pain. This has severely affected my employment as a motor mechanic. I wish I could continue to work as a motor mechanic. But the doctors have suggested me to change my education and job line. Please find attached a medical certificate, and other supporting evidence with this visa application.
I have decided to discontinue my employment and undertake a leadership management course that can help me to change my career.
I have recently enrolled in advanced diploma of leadership and management at Gateway College of Technology to learn business management skills. …
[emphasis added]
20 The applicants emphasise that Mr Sran was explaining at this point the reasons for his change of direction from work as a mechanic (holding a skilled subclass 457 visa), influenced by his suffering from lower back pain since 2015 due to the physical demands of heavy work as a motor mechanic. In the statement, Mr Sran says that work as a mechanic caused him to suffer from discogenic degeneration which has resulted in severe back pain.
21 On 4 January 2018, Dr Chhabra formulated a "Medical Certificate" which is very short and is criticised by counsel for the applicants as being characteristically terse on the part of Dr Chhabra. Counsel for the applicants observes that Dr Chhabra terseness was apparent from the record at an early stage. However, the record otherwise attests to Mr Sran's condition. In any event, Dr Chhabra said this on 4 January 2018:
[Mr Sran] has a medical condition and has been under my treatment on and off for last few years.
He has been having ongoing pain mid and lower back for many months to years.
He has been advised physiotherapy and exercise on a semi regular basis.
22 On 6 July 2015, "Qscan Radiology Specialists" provided a report to Dr Chhabra concerning the imaging (CT scan) of Mr Sran's lumbar spine. The clinical details were low back pain, possibly discogenic in nature. The scan was for the purposes of investigating those clinical observations. The report to Dr Chhabra from Qscan (Dr Thomas Hess) contains these observations:
At L5/S1 there is a minor broad based annular disc bulge that may be related to posterior annular tearing. Minor associated central canal narrowing including effacement of the subarticular recesses where there is likely contact with the descending S1 nerve roots. Minimal bilateral exit foramen narrowing. Normal appearance of the facet joints.
Impression
Minor discogenic degeneration at L5/S1 that may be associated with a posterior annular tear (a potential cause for low back pain). The disc bulge contacts the descending S1 nerve roots within the subarticular recesses and may thus be associated with nerve root irritation.
23 Having regard to that report, the applicants emphasise that as early as 6 July 2015 there was confirmed minor discogenic degeneration at L5/S1; there may have been an associated posterior annular tear, the potential cause of Mr Sran's back pain; and a disc bulge was in contact with the descending S1 nerve roots potentially causing nerve root irritation. The applicants also say that the description of the discogenic degeneration as "minor" ought not be taken as indicating any lack of severity in the symptoms Mr Sran was actually experiencing which had caused him to consult Dr Chhabra about his lower back pain and which, in turn, had caused Dr Chhabra to refer Mr Sran for CT scans of his lumbar spine.
24 Counsel for the applicants also emphasise as a matter of context a statement made by the delegate in which the delegate sets out the various courses Mr Sran had undertaken leading to the qualifications described earlier and Mr Sran's election to enrol in an Advanced Diploma of Leadership and Management. The relevance of the delegate's statement is simply said to be that it recognises that Mr Sran had stated to the delegate that he had elected to undertake that course due to a back injury which required him to seek a different career. Apart from that matter, the delegate seemed to be concerned about the length of time Mr Sran had resided in Australia coupled with limited departures (departures on two occasions for a total of 95 days in the period since arriving in Australia in November 2008) which suggested to the delegate that Mr Sran's "primary purpose" in applying for the visa was to remain residing in Australia.
25 On 19 March 2018, Mr Sran provided further information to the Department in relation to his application. He said this:
I have applied for student visa just before Temporary Work 457 visa was about to expire because when I was on subclass 457 visa and I started suffering back pain, I was under an impression that I would not be able to change my career. I thought that the only option I had was to change my sponsor and look for sponsorship as a business manager.
…
I have worked hard and tried to make better future for me and my family. I never imagined that I may have to quit my job as a mechanic. My back problem just kept growing and I ended up giving up working as a mechanic.
26 Again, counsel for the applicants emphasises that this material is consistent with continuing assertions by Mr Sran of a back condition which had caused him to give up work as a mechanic, thus demonstrating the way in which the injury had affected him.
27 The delegate refused the application. On 11 June 2019, the Tribunal wrote to Mr Sran in relation to his application for a review of the delegate's decision and requested Mr Sran to provide a range of information about the course of study he was proposing to undertake and the proposed period of entry and stay in Australia as a student so as to enable the Tribunal to be satisfied that Mr Sran was enrolled in a registered course of study and was a genuine applicant for entry and stay as a student. Mr Sran was invited to examine the specific details sought by the Tribunal by accessing a document described as a "Request for Student Visa Information", contained on the website and able to be accessed by clicking on the relevant link in the letter. The letter also attached five pages of information based upon the Minister's "Direction Number 69" under the title Assessing the Genuine Temporary Entrant Criterion for Student Visa and Student Guardian Visa Applications. The Tribunal requested Mr Sran to provide the information by 25 June 2019 and advised him that he was entitled to seek an extension of time in which to provide the information but if he did so, the request would need to be received by 25 June 2019 and he would be required to state the reason why the extension of time was required. The Tribunal said that it would carefully consider any request for an extension of time and advise whether or not it would be granted.
28 On 25 June 2019, Mr Sran requested an extension by a handwritten letter in these terms:
I want to do humble request for extension about my AAT. Sir I getting treatment because I am not weel [well.] I [cannot] eat or sleep very well[.] Even I can provide you medical [certificate] tommorw [tomorrow] from my doctor. I did call to my agent but he asking me $1400 fees for if I have to get future extension he said [it's] my service fees. PLZ [please] [it's] my life matter fine [if] I decide to meet [myself] about my problem so PLZ help me and give me extension me and my wife really in stress[.] We [don't have] any way except explain you sir,
AMANDEEP SRAN
29 Counsel for the applicants emphasise that at this point Mr Sran was telling the Tribunal that he was getting treatment because he was not well and that he could not eat or sleep very well and that he was not getting much help from his migration agent. He also says that he could provide information from his doctor the following day if necessary.
30 On 26 June 2019, the Tribunal wrote to Mr Sran's immigration agent, Mr Toor, seeking information about how much time Mr Sran was seeking as an extension in order to provide the information sought by the Tribunal. On 27 June 2019, Mr Sran sent a handwritten letter to the Tribunal advising that he was seeking an extension of two weeks to provide the information "because during my sickness I am getting treatment I have to go [to] [pathology] for couple of test. PLZ as well send me your response on my email [citing his email]".
31 On 27 June 2019, the Tribunal received a further medical certificate from Dr Chhabra dated 26 June 2019 in which he simply said this: "Mr Amandeep Singh Sran is going through severe anxiety and will be unfit for work/school from 26/06/2019 to 10/07/2019 inclusive". Counsel for the applicants emphasise that this certificate is now referring to "severe anxiety" and not just the severe back pain Mr Sran had said that he had been suffering.
32 On 9 July 2019, Mr Sran sent an email to Ms Sarah Garrahy, the person at the Tribunal in charge of receiving correspondence (although Ms Garrahy was not the decision-maker). The letter was actually sent by Amandeep Gill and the email records that Mr Sran had obtained help from his ex-teacher in writing and sending the email. By the email, Mr Sran submitted to the Tribunal his "Confirmation of Enrolment" ("COE") in the particular course, details about the course, relevant accreditation numbers and the particular college. He attaches a medical certificate for the Tribunal's reference and recites:
I have been diagnosed with Depression/Anxiety for [a] few years. I had a really bad day today and was further referred to Psychologist today. I have been put on increased dose of [Zoloft]. ...
33 Counsel for the applicants emphasise that in this email, consistent with Dr Chhabra's letter of 26 June 2019, Mr Sran is referring to depression and anxiety and his need to consult a psychologist. The email also attached a letter dated 9 July 2019 from the Daisy Hill Surgery (Dr Chhabra) to a clinical psychologist, Dr Amy Underwood, referring Mr Sran to Dr Underwood for clinical management of ongoing anxiety and depression and low mood. Dr Underwood was advised that Mr Sran had, that day, commenced Zoloft as medication for the condition (one tablet daily). Mr Sran was referred for psychotherapy management. His past medical history is described as back pain (4 January 2018), anxiety disorder (26 June 2019) and depression (9 July 2019).
34 Counsel for the applicant emphasises that all this material was available not simply as part of the Department's file relating to the delegate's decision but information provided directly to the Tribunal about Mr Sran's medical condition and history. The email also attached the COE which made it plain that there was no question that he had enrolled in the relevant course.
35 The email also attached a medical certificate dated 9 July 2019 from Dr Chhabra in which he confirms that Mr Sran has been diagnosed with depression/anxiety "and has been having these symptoms for many months". It confirms that Mr Sran has started, on 9 July 2019, medication for the condition (Zoloft) and is waiting upon an appointment with a psychologist (Dr Underwood).
36 On 21 August 2019, the Tribunal sent a letter to Mr Sran inviting him to appear before the Tribunal to give evidence and present arguments in relation to the issues raised by his case. The Tribunal advised that a hearing had been arranged for 6 September 2019 commencing at 9.30am at the particular nominated address. The letter requested Mr Sran to provide all documents he intended to rely upon in order to establish that he meets the criteria for the visa. Mr Sran was also advised of these matters:
Other things to note
If you are not able to attend the hearing, you need to advise me as soon as possible. Please note that we will only change this date if satisfied that you have a very good reason for being granted an adjournment.
If we do not advise you that an adjournment has been granted, you must assume that the hearing will go ahead.
If you wish to have your hearing adjourned on medical grounds, you must provide us with a medical certificate certifying that you are unable to attend and give oral evidence. The certificate must also indicate when the medical practitioner considers you will be able to attend a hearing and give oral evidence. If you have a representative acting on your behalf, medical certificates should be submitted no later than two business days before the scheduled hearing day, where available: Migration and Refugee Matters Practice Direction, at paragraph 7.4.
Additionally, it is the Tribunal's general practice to conduct a hearing by telephone if an applicant is unable to attend in person. If you are unable to participate in a hearing by telephone on medical grounds, you must provide a medical certificate that clearly states this.
Requesting your hearing be adjourned on medical grounds without providing appropriate medical evidence may result in the Tribunal refusing your request.
If you do not attend the scheduled hearing, we may make a decision on the review without taking any further action to allow or enable you to appear before us or may dismiss your application for review without any further consideration of the application or the information before us. A dismissed case can be reinstated if the Member considers it appropriate to do so and the application is made within 14 days of receiving notice of the dismissal. If the Member confirms the dismissal the decision under review is taken to be affirmed.
We may make a decision at the end of your hearing.
…
The enclosed leaflet "Information about hearings - MR Division" contains important information about hearings, dismissals and your rights.
…
37 On 5 September 2019, Mr Sran's partner (Mandeep Kaur) sent an email to the National Registry Mailbox for the Tribunal under the reference number of the case number for Mr Sran's hearing. The email attached a medical certificate. The email was sent to the Tribunal's email "Mailbox" at 23:36:48, that is, approximately 25 minutes before midnight.
38 In the email, Mandeep Kaur says this:
Dear Sir/Madam
I am writing to inform you that Mr Amandeep Singh Sran is unable to attend the hearing today for the above-mentioned case due to his medical condition[.] He has been suffering from back pain, depression and Anxiety disorder.
He was trying his best to attend the hearing today till last moment as [it's] really important for his immigration status in Australia but he is unable to do so.
Could you please grant him a hearing extension for 2-4 weeks until his medical conditions get better. ?
Kind regards
Mandeep Kaur
39 The email attached a medical certificate dated 3 September 2019 from Dr Chhabra in which he says this: "Mr Amandeep Singh Sran has a medical condition and will be unfit for work/school from 03/09/2019 [to] 17/09/2019 inclusive". That one line statement by Dr Chhabra as an explanation of the elements of Mr Sran's medical condition is essentially meaningless as it tells the reader nothing other than an expression of Dr Chhabra's opinion that Mr Sran would be "unfit" for work or school for two weeks. Mandeep Kaur's email explains the three critical features of Mr Scran's medical condition more usefully and in terms consistent with the documents then before the Tribunal, but of course, she is neither independent nor medically qualified although, as Mr Sran's partner, she certainly can speak to his "lived experience" of these conditions and there is no suggestion that either of the applicants are acting improperly in conveying information to the Tribunal about Mr Sran's condition.
40 On 6 September 2019, the Migration Hearing Record demonstrates that Member Robert Cumming entered the hearing room and convened the hearing session concerning the applications by the applicants. The hearing form does not recite the commencement time. The hearing note records "Applicant did not appear".
41 On 9 September 2019, the Tribunal sent an email to Mr Sran attaching the Tribunal's letter dated 9 September 2019. The email requested Mr Sran to read the attached letter carefully as the Tribunal may require a response from Mr Sran before a certain date. In the attached letter, the Tribunal says this:
…
As you failed to attend the scheduled hearing, we have decided to dismiss your application for review.
A copy of our statement of decision to dismiss the application is attached along with an information sheet about dismissal of applications.
You may apply to us, in writing, for reinstatement of the application by 23 September 2019. In a reinstatement application you should set out why you failed to appear at the hearing and provide any other information you want the Tribunal to take into consideration when deciding whether your reinstatement application should be granted.
42 Before turning to the Statement of Reasons of Mr Cumming in relation to the Tribunal's dismissal of the application for review, it is necessary to note a further matter in relation to the email which had been sent by Mandeep Kaur on the evening of 5 September 2019.
43 It will be recalled that she sent her email to the Tribunal's National Registry Mailbox approximately 25 minutes to midnight on the evening of 5 September 2019. It will also be recalled that Mr Sran regarded the hearing as "really important" for his "immigration status", that he was trying his best to attend but was unable to do so due to the elements of his medical condition (back pain, depression and anxiety disorder). It will also be recalled that the email was seeking an extension of two to four weeks until his medical condition had improved.
44 The transmission time of the email by Mandeep Kaur on 5 September 2019 was 23:36:48.
45 At 23:47:59, the email was forwarded to Ms Sarah Garrahy "cc to "Robert Cumming" "fyi", 11 minutes and 11 seconds after receipt of the email that evening.
46 However, in forwarding Mandeep Kaur's email the transmission details of her email are shown as having been sent by her to the National Registry Mailbox on Friday, 6 September 2019 at 9.37am that morning, approximately seven minutes after the scheduled time for the commencement of the hearing that day. Obviously enough, an email sent at 9.37am on 6 September 2019 could not have been forwarded to Ms Garrahy and Member Cumming at 23:47:59 on the preceding evening, 5 September 2019. Equally clearly, Mandeep Kaur's email was sent by her on 5 September 2019 at 23:36:48. The notion that an email seeking an adjournment for two to four weeks was sent after the commencement of the hearing might well have seemed to Member Cumming, a cavalier step to take on the part of the applicants and particularly Mr Sran.
47 The email sequence reflecting this odd circumstance or anomaly is set out as Annexure CNA-1 to the affidavit of Cody Nathalie Allen affirmed 23 January 2020, in the proceedings before the primary Court. Ms Allen is a solicitor employed by the solicitors for the Minister. At para 4 of the affidavit, Ms Allen says that the Tribunal file contains "a copy of the email sent by the second applicant to the [Tribunal] at 9.37am on 6 September 2019 referred to at [4] of the Tribunal's decision". The email, however, was actually sent on the preceding evening in circumstances where Mr Sran was asserting that he had been trying his best to attend the hearing until the last moment as he recognised the importance of the hearing to his immigration status in Australia but that his medical condition as a result of which he was suffering from back pain, depression and anxiety disorder had made it necessary for him to seek an extension of two to four weeks for the hearing.
48 Counsel for the applicants put the concern this way.
49 The decision-maker would have had to look very closely at the emails in order to realise that the information communicated to him about the transmissions did not make sense. The applicants say that for whatever reason, the decision-maker has factored a false fact into the decision-making process which may well have affected the Tribunal's Dismissal decision. The applicants say that it is a significant matter in the fact-finding process that the applicants have taken the trouble late at night before the day of the hearing to avoid any inconvenience to the Tribunal by advising the Tribunal of the then prevailing position. However, the impression made on the mind of Member Cumming may well have been that, as late as, after the time for the commencement of the hearing, an email was received agitating for an adjournment on contended medical grounds. The applicants say that anyone reading the email as actually sent, at the time sent by Mandeep Kaur, would realise that the applicants did not want to miss the hearing; that they did not want to inconvenience the Tribunal; and that there was a medical condition that was causing a problem at that particular moment in time resulting in a request for a limited adjournment of two to four weeks.
50 The applicants also accept that the email on the evening of 5 September 2019 did not, unfortunately, address the topic of whether a telephone hearing might have been possible. They say, however, that that omission is not an extraordinary thing in circumstances where Mr Sran was suffering from back pain, depression and anxiety.