Facts
4The facts in this matter were largely not in contest; it was the inferences to be drawn from those facts that were at issue. Indeed, as I come to below, counsel for Ms Schoeman submitted at the outset that the whole case could be determined on a question of law.
5Before turning to that, however, the following facts can be adduced from the uncontroverted evidence. It is to be noted that Ms Schoeman herself did not give evidence either by statement or orally. The Appellant's evidentiary case was confined to a medical report from Dr Dowda, to which I refer below. However, a number of documents created by Ms Schoeman were contained in the Respondent's evidentiary material and were admitted without objection.
6Ms Schoeman was permanently employed by the Department from 24 October 1994, on that date being appointed to a position of Typist, General Scale. She had before that worked for the Department since 1992 in a temporary capacity. She was appointed to a range of clerical positions over the subsequent years.
7Ms Schoeman commenced a period of absence from the workplace on 17 July 2007. She made a workers' compensation claim, which was declined, but continued to furnish the Department with medical certificates.
8That absence, and that claim, was in respect of an injury said by her doctor ultimately to manifest in 'stress, adjustment disorder with anxious mood.' I refer to this injury hereafter as Ms Schoeman's psychological injury.
9Following this Ms Schoeman lodged a grievance alleging bullying and corrupt conduct by named senior Departmental officers. This grievance was investigated by the Department and was held to have no substance.
10From 5 May 2008, Ms Schoeman presented Workcover certificates providing that she was fit to work save that she could not work in the Crime Prevention Division or the building in which it is located.
11Certificates in those terms continued to be furnished covering a period up to 31 December 2009.
12Ms Schoeman returned to work in July 2008 in a location other than the Crime Prevention Division. She did not again after that date work in the Crime Prevention Division or in that building.
13That was consistent with an assessment of her injury carried out at the instigation of the Department by Health Services Australia in the person of Dr Dowda. In a report provided to the Department on 6 August 2009, Dr Dowda stated that Ms Schoeman was medically fit, indeed 'fully fit to carry on working productively' in her substantive position or another position, but that 'unresolved interpersonal/human resources issues' meant that she could not physically work in the Crime Prevention Division ('CPD') where she had previously worked, as that would result in an exacerbation of her psychological injury.
14Ms Schoeman was provided with alternative duties in other locations while remaining held against her substantive position. Dr Dowda advised in his report that he encouraged that Ms Schoeman remain working in the Crown Solicitor's Office, where she was located on a temporary basis at the time of his assessment of her, 'in order to ensure her continued health and wellbeing' and given that workplace's evident satisfaction with her work.
15She was not, however, permanently placed in that position. She did continue to work for the Department in positions at her grade.
16On and from June 2010, Ms Schoeman furnished certificates expressing her to be fit only for suitable duties (and at times unfit for duty at all) for reason of tendonitis caused by repetitive typing. While this injury is said to have begun to manifest in 2003, it is an entirely different injury to the psychological injury which caused her absence from 2007 to 2008 and in respect of which she continued to furnish certificates providing that she was fit, save, as noted, that she could not work in the CPD or the building in which it was housed.
17The Department had not sought to locate Ms Schoeman in that unit or that building since receipt of Dr Dowda's report in August 2009. Indeed, the Director-General told Ms Schoeman in writing on 3 May 2012 'Based on the medical advice provided by Dr Dowda on 6 August 2009, there is no intention to return you to work at Crime prevention Division'. While that was given to Ms Schoeman in writing only in May 2012, it is evident that that was a limitation already accepted by the Department, apparently from 2009.
18Ms Schoeman returned to work, after an absence due to her wrist injuries, in March 2011, pursuant to a return-to-work programme concerned with her wrist injuries, not her psychological injury.
19On the Department's evidence, after Ms Schoeman's return to work in 2011, 'HR Branch' determined that an 'up-to-date independent medical assessment should be sought regarding her psychological condition.' That was, as it emerged, to be a psychiatric assessment.
20The process by which 'HR Branch' came to the view that such an assessment was required was not put in evidence or explained.
21However, on 15 December 2011, Ms Jane Dunn, Manager Personnel Services, wrote to Ms Schoeman saying that the Department 'would like to obtain more recent medical advice regarding the condition of adjustment disorder with anxious mood to better assist with identifying suitable duties and provide support to you in the workplace.'
22It is noteworthy, in the light of the later absolute determination on the part of the Department that Ms Schoeman undertake this psychiatric assessment, which ultimately led it to dismiss her for refusing to take part in the assessment, that the Department's intent throughout was said to be to assist Ms Schoeman with placement and provide support to her.
23On 29 December 2011 Ms Dunn again wrote to Ms Schoeman telling her that a referral to Medibank Health Solutions was being arranged 'to obtain advice on your fitness for duty with the department'. Again, the fitness in question was said to be psychiatric fitness, as the referral was to be, as it emerged, to a psychiatrist.
24At this time Ms Schoeman had been determined by Dr Dowda to be fully fit for work, save that she should not be required to work in the CPD again. Ms Schoeman did, however, at that time have ongoing restrictions on her work due to her wrist injuries.
25The Department asserted in later correspondence that Ms Schoeman had been advised on 4 January 2012 that the Department had arranged a psychiatric assessment for 3 February 2012. No evidence of that communication was advanced by the Department.
26On 11 January 2012 Ms Schoeman replied to Ms Dunn's letter of 29 December 2011. She advised that she would not be attending the medical appointment. She stated that that was for a number of reasons, including that, on the basis of Dr Dowda's report, it was not medical reasons but unresolved human resources issues that prevented her returning to the CPD. She did not refer in that letter to any communication to her on 4 January 2012.
27On or about 23 January 2012 Ms Dunn wrote to the Director-General advising him that Ms Schoeman had indicated she would not attend the medical appointment, and recommended that if she did not, the matter be reviewed with the possibility of initiating disciplinary action. In that memo Ms Dunn advised the Director-General that 'Clause 17(2) of the Public Sector Employment and Management (General) Regulation provides that the Department Head may direct a member of staff to submit to a medical examination'. Although it does not identify it in terms, the reference to 'Clause 17(2)' indicates that it is the 1996 Regulation to which Ms Dunn refers. At the time of this letter that Regulation had been repealed for more than two years.
28I return to the Regulations below, but I here note that the paraphrase of the Regulation in Ms Dunn's letter to the director-General is incomplete in one important aspect, in that it does not state the necessary precondition to such a direction under the Regulation. That precondition was that the Director-General, before issuing such a direction, must first form a view that the employee concerned was not fit for work.
29On the facts of this matter, that was at no time a view formed, or able to be formed, by the Director-General.
30The Director-General approved Ms Dunn's recommendation.
31On 23 January 2012 the Director-General wrote to Ms Schoeman. He referred to her correspondence of 11 January 2012. He advised her that a medical appointment had been made to see a psychiatrist and said:
'In accordance with Clause 17(2) of the Public Sector Management (sic) (General) Regulation 1996, I formally direct you to attend a medical assessment at the following time, date and location.
Details then followed.
32The Director-General went on to say 'Failure to adhere to this direction may result in disciplinary action being initiated in accordance with the Public Sector Employment and Management Act 2002.'
33As has been noted above, the Regulation to which the Director-General referred in formally issuing his direction to Ms Schoeman had been repealed.
34On 1 February 2012 Ms Schoeman wrote to the Director -General. She stated that she would not be attending the appointment. She further stated: 'You have no basis and indeed no legal basis on which to formally direct/force me to attend your medical assessment.' She went on to say 'your decision is undoubtedly because of the fact that I reported corruption and corrupt conduct in 2007, which you ultimately covered up.'
35On 2 March 2012 the Director-General wrote to Ms Schoeman. Having referred to Ms Schoeman's assertion that there was no medical or legal basis for the assessment, the Director-General stated: 'Clause 13(2) of the Public Sector Employment and Management (General) Regulation provides that the Department Head may direct a member of staff to submit to a medical examination. The Department of Premier and Cabinet Circular C2011-23 Section 5.1 also states that employees are required to comply with an agency's direction to attend and participate in a medical assessment.'
36The Director-General went on to direct Ms Schoeman in the following terms: 'In accordance with clause 13(2) of the Public Sector Management (sic) (General) Regulation 1996, I formally direct you to attend a medical assessment.'
The date, time and place are then given; it is a medical assessment with a psychiatrist.
37The Director-General went on to say 'Failure to adhere to this direction will result in disciplinary action being initiated in accordance with the Public Sector Employment and Management Act 2002.'
38The letter makes no reference to any annexures. However, in the Department's evidence a copy of a page said to be from the Premier and Cabinet Policy is presented as an attachment to the letter. So is a copy of Clause 13 of the 2009 Regulation, curiously in light of the fact that the letter expressly refers to the 1996 Regulation.
39On 13 March 2012, Ms Schoeman commenced alternate duties as a Court Officer at Parramatta Local Court, as a further part of a return-to-work programme in relation to her wrist injuries..
40On 12 April 2012 Ms Schoeman wrote to the Director-General.
41She repeated her earlier assertion that there was no medical or legal basis on which she could be directed to an assessment. She stated that if she were relocated to a permanent position outside the CPD, the matter would be finalised.
42She then went on to address what she saw as considerations that may have influenced the Director-General in his direction to her to attend a medical assessment. Amongst those she set out allegations of corruption, including secret payments she said had been made to a Ms Massara by a Mr Thomas, and deliberate refusal to investigate these properly by the Director-General. She went on to say to the Director-General 'I neither trust you, nor many of your senior departmental officers, particularly in the HR Branch.' She also said that she believed that the Director-General and senior officers instituted an investigation 'deliberately to cover up all the wrongdoing by Brendan Thomas and Rosa Massara.' She went on to say that she would not be attending the medical assessment and that the Director-General's insistence on it 'may constitute a form of bullying and harassment.'
43On 2 May 2012 the Director-General again wrote to Ms Schoeman.
44He began that letter by stating that he wished to clarify some issues 'as thee may be some misunderstanding of the Department's basis and rationale for the medical referral.' He went on to say that the Department had both a medical and legal basis for seeking the referral.
45As noted above, In addressing those matters he stated that, based on Dr Dowda's report, 'there is no intention to return you to work at Crime Prevention Division.'
46As to the medical basis of the referral, the Director-General stated that the purpose of obtaining a further assessment is to use the information obtained 'in conjunction with medical advice provided in respect of your RSI injury, to assist in supporting you in the workplace.'
47The Director-General then went on to identify the legal basis for the referral. He stated: 'In regards to a legal basis for the referral, Clause 13(2) of the Public Sector Employment and Management (General) Regulation 2009 provides that the Department Head may direct a member of staff to submit to a medical examination. The Department of Premier and Cabinet Circular C2011-23 Section 5.1 also states that employees are required to comply with an agency's direction to attend and participate in a medical assessment.'
48The Director-General then said 'I therefore provide you with a further opportunity to accept the Department's validity in referring you for a medical assessment. you are required to contact Mr Kevin Mullins, Senior HR Advisor.' whose contact details are then given. The Director-General then said 'If you could please advise of your confirmation to attend a medical assessment by Friday 18 May 2012.'
49It must be observed that the Regulation called in aid by the Director-General, although this time not a repealed regulation, does not provide any basis for referring a person for medical assessment where the purpose of that assessment is to use the information to help support an employee in the workplace, which the Director-General stated was the purpose of the referral. The Regulation does not allow the Director General to direct a person to attend a medical assessment for that purpose, but only in circumstances where the Director-General has formed the view that a staff member is not fit to work. That view was not and could not on the facts have been formed by the Director-General here.
50On 17 May 2012 Ms Schoeman replied to the Director-General. She noted that as there was no intention to return her to CPD, all that was required was to place her somewhere else permanently. She then went to some length to detail what she described as corruption and nepotism within the Department. She repeated that she did not trust the Director-General or many of his senior officers. She said that she would not be going to any medical assessment 'as there is no medical condition'.
51On 7 June 2012 the Director-General approved the initiation of disciplinary action against Ms Schoeman by having a disciplinary investigation carried out by a Ms Woodhouse. Ms Woodhouse carried out that disciplinary investigation without input from Ms Schoeman, because Ms Schoeman declined to be involved in it.
52Ms Woodhouse formed the view that Ms Schoeman had breached the code of conduct by failing to abide by a direction. Ms Woodhouse actually concluded that Ms Schoeman had 'on four occasions failed to comply with a direction and challenged the legitimacy of the Department's authority to direct her, despite being provided with information in this regard.' Ms Woodhouse did not address the fact that even on the Department's case there were not in fact four directions, but three.
53In specifically determining that there had been 'lawful' directions, and further that the Department had provided Ms Schoeman with information on the Department's authority to give the directions, Ms Woodhouse did not remark that the Director-General had purported to rely on a regulation which did not authorise a direction in the particular circumstances of Ms Schoeman's case, and indeed on two occasions had relied on repealed regulations.
54Ms Woodhouse provided her report, with a recommendation that disciplinary action be taken, to the Department on 3 August 2012.
55On 11 December 2012 Ms Jane Ridley, Director, Corporate Services, provided a report to the Director-General which he approved the same day.
56This report purported to be a report on the allegations of misconduct made against Ms Schoeman. It contained, inter alia, the following matters.
57Having stated that Ms Schoeman exhibited 'a continued lack of respect for authority', it held that Ms Schoeman's behaviour in declining to participate in Ms Woodhouse's disciplinary investigation was 'further demonstrable (sic) of her engagement in inappropriate, unprofessional and unacceptable behaviour.'
58It went on to say, in referring (for reasons unclear) to Ms Schoeman's RSI injury, 'discussions with the Department's Health and Safety Services have identified that Ms Schoeman is often uno-operative, evasive in providing requested documentation and on occasions, rude and discourteous to staff'.
59It then went on to say, remembering that it is a report drafted in the first person for the Director-General to adopt and sign, 'I am of the view that Ms Schoeman has demonstrated a continual pattern of disrespect. Ms Schoeman appears to have no comprehension of the basic principles of respect and courtesy, and candidly demonstrates a lack of respect for the authority and legislative processes' and further, that the paragraph of Ms Schoeman's letter of 22 June to the Director-General (in which she said 'There was no failure to adhere to your directions') '...appears to exhibit no remorse or apology for disregarding the reasonable and lawful directions issued to her. Ms Schoeman exhibits a complete lack of respect towards the authority of those providing the directions and legislative parameters under which those directions are issued. Such behaviour represents an issue of concern.'
60It went on further to say 'In general, the evidence presented during the course of the disciplinary investigation, suggests that Ms Schoeman has consistently failed to meet the minimum standards of professional and ethical behaviour expected of Departmental staff...'
61Precisely what breaches of ethics Ms Schoeman had committed, the report, in coming to this conclusion, did not detail.
62The report concluded that a finding of misconduct, with its most severe possible outcome being dismissal, should be made against Ms Schoeman.
63On the same day the Director-General wrote to Ms Schoeman. He stated that he had concluded that Ms Schoeman had engaged in misconduct.
64He stated that the most severe form of discipline that might be imposed was dismissal, but that that was not the final decision. He offered Ms Schoeman the opportunity of an interview with him, and the further ability to make a written submission.
65On 17 December Ms Schoeman replied to the Director-General, making a submission as to why she disagreed with the finding of misconduct. Inter alia, she stated that she believed the Director-General to have 'tainted and brought disgrace' to the role he held. She also included work references stretching between 1994 and 2009. She declined the offer of an interview.
66On 10 January 2013 the Director-General determined to dismiss Ms Schoeman.
67His decision to do so is contained in a 13 page document headed 'Implementation of Final Decision'.
68That report repeated the language of the earlier report presented to the Director-General by Ms Riley and set out above.
69 It repeated, for example, the observation that 'In general, the evidence presented during the course of the disciplinary investigation, suggests that Ms Schoeman has consistently failed to meet the minimum standards of professional and ethical behaviour expected of Departmental staff...'
70It was the Department's express evidence that that comment, and the other comments set out above in the Riley draft report which were repeated in the final report, were matters which the decisionmaker took into account in his final decision.
71The Department's evidence about this matter warrants recording. Ms McGrath, a senior HR officer and the Department's sole witness, give this evidence in response to questions from the Commission:
Q. Before you stand down, Ms McGrath, I have a couple of questions after which I'll give both counsel the opportunity to ask if anything directly arises. Ms McGrath, can I ask you to have a look at tab 35 of your affidavit? Tell me when you've got that?
A. Yes.
Q. That appears to be the final decision made by the Director General?
A. Yes, that's correct.
Q. Can I ask you to have a look at page 10 of the 13 pages there, do you see that page? Do you see that page?
A. Yes.
Q. See the last paragraph, 'The investigation is limited to the conclusion Ms Schoeman was engaged inappropriate, unprofessional and unacceptable behaviour in relation to a continued lack of respect for authority and Departmental processes and failure to adhere to all reasonable directions, Ms Schoeman has exhibited insubordinate and obstructive behaviour.' Now am I to understand that what the Director General has written down there is something he took into account informing his decision to dismiss?
A. Correct.
Q. If we turn over the page, the second last paragraph, 'Ms Schoeman appears to have no comprehension of the basic principles with respect to courtesy and candidly demonstrates a lack of respect for the authority and legislative processes,' that's something he would have taken into account in your understanding?
A. Excuse me, Commissioner, which paragraph were you referring?
Q. I am very sorry, it's on page 11 of 13 and there's five paragraphs, it's the fourth one I'm looking at, it starts with, 'Based on review of the content,' and the Director General says in the second line there, 'I'm of the view that Ms Schoeman has demonstrated a continual pattern of disrespect of law authority and this is more evident in her written submissions dated 17 December 2012.' So that's a matter that the Director General would take into account informing his decision to dismiss?
A. Yes.
Q. The next sentence about courtesy and the like and that's also a mater he would have taken into account?
A. Yes.
Q. All right I understand that, thank you, and turning over the pate to page 12 of 13 the first paragraph and the second paragraph has got some italic quotes in it then there's the third paragraph, 'The abovementioned comments' that's the quote from Ms Schoeman's letter 'appear to exhibit no remorse or apology for disregarding the reasonable and lawful directions,' I understand that to be also something that the Director General took into account?
A. Correct.
72Indeed, the Director-General took into account Ms Schoeman's written submissions to him of 17 December 2012, made in the context of the disciplinary process, as further evidence of her misconduct, and as part of his reasoning toward the decision to dismiss, as was very properly conceded by the Department's counsel: transcript, 8 August, p 23 l.43 - p 24 l. 6.
73Such a conclusion was in any event inescapable from the plain words of the final decision, which held:
'Based on a review of the content of Ms Schoeman's correspondence in relation to her referral for medical assessment, I am of the view that Ms Schoeman has demonstrated a continual pattern of disrespect of law authority and this is more evident in her written submissions dated 17 December 2012. Ms Schoeman appears to have no comprehension of the basic principles of respect and courtesy, and candidly demonstrates a lack of respect for the authority (sic) and legislative processes.' (emphasis added)
74Ms Schoeman was given no opportunity to know of or comment upon the fact that the Director-General found in her submissions on penalty, provided after the finding of misconduct, a further basis for a finding of misconduct and a further basis for a determination that she be dismissed.
75It must be noted that the allegations of misconduct against Ms Schoeman were, specifically, that she had refused lawful directions to attend a medical assessment.
76There were no allegations of misconduct against her to the effect that the had breached minimum ethical standards, or failed to comprehend basic principles of respect and courtesy, or demonstrated a continued pattern of disrespect of law and authority, or demonstrated a lack of respect for the authority and legislative processes, or engaged in inappropriate, unprofessional and unacceptable behaviour. Nor did the allegations of misconduct include that in relation to her workers' compensation claim she was 'often unco-operative, evasive in providing requested documentation and on occasions, rude and discourteous to staff'.
77It can properly be said here that a report framed in this way fell well outside the boundaries of the balanced, reasoned and objective assessment process that would properly be expected of a report to a decisionmaker in a process of this kind, both on the basis of the colourful language used and for reason that it chose to include a great deal of prejudicial material, some of it unsourced hearsay, which material fell entirely outside the scope of the actual allegations with which the report purported to deal.
78The Director-General then dismissed Ms Schoeman by a letter dated 10 January 2013 to Ms Schoeman which read, consistently it might be said with the quality of work evident in the reports that led to the dismissal, in the following terms:
Final decision - disciplinary investigation
I refer to me letter dated 11 December 2012 advising you that she had formed the view that you had engaged in misconduct and that a disciplinary action should be imposed. (sic)
I have decided to take the following disciplinary action with effect from the date of this letter:
Pursuant to section 46 of the Public Sector Employment and Management Act 2002 you are to be dismissed for the NSW Public Service. (sic)
79Ms McGrath, giving evidence for the Department, confirmed that that was the form in which the letter was on the file and therefore the form in which it should be taken to have been sent.
80Ms Schoeman was dismissed for misconduct, but given two weeks' pay in lieu of notice.
81Ms Schoeman then wrote a letter to the Director-General dated 17 January 2013 in which she said, amongst a number of other comments of a similar flavour, 'I believe you operate deviously, ultimately operate corruptly and ultimately cover up wrongdoing that you become aware of. therefore, as previously mentioned, I believe, you have tainted and brought disgrace to the dignified and honourable role of the Director-General.'
82Ms Schoeman had, before the misconduct found proven in 2012, an unblemished disciplinary record going back to 1992.
83Those are the factual matters that were established by, as I say above, uncontroverted evidence.