General observations on the meaning of services
146 Relevantly for present purposes, s 24 of the Act proceeds on the basis of discrimination occurring in the course of providing services. A threshold question arises as to what is meant by "services" in this particular statutory context.
147 Section 4 of the Act defines "services" as follows:
services includes:
(a) services relating to banking, insurance, superannuation and the provision of grants, loans, credit or finance; or
(b) services relating to entertainment, recreation or refreshment; or
(c) services relating to transport or travel; or
(d) services relating to telecommunications; or
(e) services of the kind provided by the members of any profession or trade; or
(f) services of the kind provided by a government, a government authority or a local government body.
148 It is apparent that the s 4 definition does not seek to fully characterise the meaning of "services". The respondent accepts, however, that "services" is a word of generality and that it should be construed in a way that gives effect to the objects of the Act. The respondent accepts that "services" in s 24 of the Act is apt to cover "any helpful activity". The respondent also accepts that, for the purposes of paragraph (f) of the definition of "services" in s 4 of the Act, the NSW Police Force is a government authority: see in that regard Commissioner of Police, NSW Police Service v Estate of Edward John Russell [2001] NSWSC 745 at [41]-[43].
149 Perhaps the most extensive discussion of the meaning of "services" in the context of legislation of the present kind is the High Court's decision in IW. The case concerned whether a refusal by the City of Perth to give planning approval in respect of certain premises involved a refusal to provide services.
150 In that case Dawson and Gaudron JJ, after observing that the word "services" should be given its ordinary and broad meaning, said (at 23):
The word "services", in its ordinary meaning, is apt to include the administration and enforcement by the City of Perth of the Planning Scheme. That being so, the Tribunal was correct in holding that "in administering a town planning scheme …, regulating the use of land …, securing provision for traffic …, and generally implementing or enforcing measures directed to the amenity of the area, … the City of Perth [was] providing a service to residents".
151 Later (at 24) their Honours said:
Within the context of s 66K(1), a person who provides a service by exercising a discretion to grant or withhold approval may discriminate against a person in the exercise of that discretion by refusing to exercise it at all (par (a)), by imposing terms and conditions (par (b)), or by exercising it in a particular manner (par (c)). Subject to the question whether the appellant is an aggrieved person, it may be that a case can be made that, in refusing PLWA's application, the City of Perth exercised its discretion in a discriminatory manner and, thus, infringed s 66K(1)(c) of the Act. …
152 In the same case, Toohey J (at 27-28) said:
Given the breadth of the term "services", it might be readily concluded that a refusal to give planning approval to the application by PLWA was a refusal to provide a service. The contrary argument however is that the service provided by the Council is not the giving of planning approval but the consideration of an application for such approval. It is not incumbent on the Council to give its approval; it may refuse its approval, or grant its approval unconditionally or subject to conditions. The service it provided was to consider the application in question and this it did. This approach to the issue is in my view too narrow.
153 After noting, again, that the Council may grant or refuse an application to rezone, his Honour (at 28) posed and answered the following question:
… But how, it is asked, can a refusal of an application be a refusal to provide a service? The answer to this may be found in s 66K(1)(c) of the Act. If the service is seen as the consideration of the application and its disposition and if it appears that the Council refused the application on the ground of impairment, why is that not discrimination "in the manner in which the first-mentioned person provides the other person with those … services"? Consideration of an application is of itself hardly a service; it is the disposition of the application which either provides or refuses the service. In the manner of that refusal there may be discrimination.
154 At 44 Gummow J said:
The question arises whether the circumstance that, in dealing with applications for approval, the Council, as responsible authority, exercises its statutory functions and duties under the town planning law has the consequence that the Council is not also engaged in the provision of services to applicants within the meaning of the anti-discrimination legislation. An issue of characterisation is involved. Each statute operates in aid of particular ends considered important by the legislature. There is no reason in logic or good sense to deny the proposition that the Council may be engaged in the provision of services, not only to the community as a whole, but also to individual applicants who invoke the exercise of the powers of the Council under the town planning law. There is no dichotomy here between the discharge of statutory functions and the provision of services to those seeking the discharge of these functions.
155 In his reasons, Kirby J noted that many cases in Australia and overseas had expanded the notion of "services" to include a variety of governmental services, including the making of decisions under or pursuant to legislation: see at 74. His Honour continued (at 74-75):
… The provision of permission to change a planning use is capable of being a "service". It can undoubtedly be helpful and valuable to the recipients. A refusal to provide it, on a ground of unlawful discrimination, is plainly the kind of conduct which the Act was designed to discourage and redress. Just as governmental services have changed, by expansion and, in recent times, contraction, so it is undesirable to impose a narrow meaning on the word "services" used in this context. Unless the City's permission were granted, the consequent services and facilities of the City, the subject of town planning, would not be provided to the applicant. Such a result would flow from the refusal to make the service of planning permission available. If the refusal were "on the ground of" the applicant's impairment, that would be contrary to the Act.
156 However, in the same case, Brennan CJ and McHugh J took a narrower view of the scope and meaning of the word "services" as used in its particular statutory context. Their Honours said (at 15):
Thus, when a council is called on as a deliberative body to exercise a statutory power or to execute a statutory duty, it may be acting directly as an arm of government rather than as a provider of services and its actions will be outside the scope of the Act. This is particularly so when councillors are acting as representatives of their constituencies in making by-laws or resolutions that will have the force of law throughout the municipality or borough. Such "legislative" acts have to be contrasted with the acts involved in making operational decisions as to whether a particular service should be provided to certain individuals or to a section of the community.
Similarly, when a council is required to act in a quasi-judicial role in exercising a statutory power or duty, it may be inappropriate to characterise the process as the provision of a service for the purpose of the Act even in cases where the product of the process is the provision of a benefit to an individual. This is likely to be the case where the council, before making a decision, is required to consider matters that affect the public interest. In such a case, the Council may be providing a "service" in a very general sense because its ratepayers ultimately benefit from the process. But that may not be sufficient to bring the process within the scope of Pt IVA of the Act.
157 Their Honours rejected the contention that the City of Perth provided "any service of giving planning approval" or "any service of refusing approvals": see at 16-17. Their Honours found that the Council, acting on behalf of the City, merely had a duty to consider applications and a discretionary power to refuse or approve those applications unconditionally or on conditions. Their Honours thus held (at 17):
… the granting or refusal of an application was the end product of a deliberative process. Approval of an application no doubt conferred a benefit on an applicant. But it misdescribes the process to say that the Council provided a service of giving approvals. Certainly the process was not an "exercise of a discretion to give planning approval to allow the use of premises for a particular purpose in a specific locality" (emphasis added) as the Tribunal held. …
158 In Rainsford v Victoria (2005) 144 FCR 279, when dealing with a case of alleged discrimination arising under s 24 of the Act, Kenny J (with whom Hill and Finn JJ agreed) said (at [54]):
Section 4(1) provides an inclusive definition of services and that, amongst other things, unless the contrary intention appears, "services" includes "services of the kind provided by a government, a government authority or a local government body" (para (f)). As his Honour recognised, on account of its remedial character, [the Act] is to be generously construed and the word "services" includes all matters which ordinarily fall within that notion: see IW v City of Perth at 11-12 per Brennan CJ and McHugh J; 22-23 per Dawson and Gaudron JJ; 27 per Toohey J; 39, 41-42 per Gummow J; and 69-70 per Kirby J. The identification of the "service" at issue in any case is a question of fact for the trier of fact: see Waters at 361 per Mason CJ and Gaudron J, with whom Deane J relevantly agreed (382); 394 per Dawson and Toohey JJ; and 404-405 per McHugh J; and also Catholic Education Office at [12]-[13] per Tamberlin J and [102] per Sackville and Stone JJ. The question of whether an activity is a service for the purposes of s 24 of [the Act] is essentially a matter of characterisation. In discharging statutory duties and functions and in exercising statutory powers in the public interest, a body may also be engaged in the provision of services to particular individuals: see IW v City of Perth at 44 per Gummow J; also 12-13 per Brennan CJ and McHugh J; 24 per Dawson and Gaudron JJ; 29 per Toohey J; and 72 per Kirby J. …
159 Subsequently, in Rainsford v Victoria (2007) 167 FCR 1 Sundberg J (at [72]) stressed that not all government functions are services:
The judgments in IW 191 CLR 1 are clearly dependent on the particular fact situation of that case, but some general propositions can be identified. First, not all government functions are services, although some undoubtedly are. Second, as the difference between Dawson, Gaudron and Gummow JJ on the one hand, and Toohey and Kirby JJ on the other hand demonstrates, the way in which the service is identified is critical. It is a question of fact determined by the situation of the particular case.
160 In that case his Honour accepted the usefulness of asking whether a particular act (claimed to be "services") involves "helpful or beneficial activity" to the relevant class of persons to which the person alleging discrimination belongs: see at [73]. His Honour held, however, that neither:
(a) the transportation of prisoners between prisons and between prison and court; nor
(b) the accommodation of a prisoner in cells within the prison system,
is a service for the purposes of s 24 of the Act.
161 In the case of transportation, his Honour reasoned (at [77]) that the prison system could not function without prison transport and that it was an artificial use of the word "service" to apply it to "a fundamental integer of a system over which those affected have no or almost no control". His Honour also reasoned (at [78]) that prisoner accommodation was an inherent part of incarceration; prisoners must be housed somewhere within the prison system. Having a cell was not a helpful or beneficial activity so far as the prisoner is concerned.
162 A number of other cases have held that the performance of particular public duties does not constitute the provision of services. In R v Immigration Appeal Tribunal, Ex parte Kassam [1980] 1 WLR 1037 it was held that, in giving leave to immigrants to enter or remain in the United Kingdom, the Secretary of State was not providing facilities (a term there accepted as akin to services) to a section of the public under the Immigration Act 1971 (UK) or the rules made thereunder. Similarly, in R v Entry Clearance Officer, Bombay, Ex parte Amin [1983] 2 AC 818 it was held that, in granting immigration vouchers, an entry clearance officer was not providing a service for would-be immigrants, but only performing duties in controlling them. In Secretary of the Department of Justice and Industrial Relations v Anti-Discrimination Commissioner (2003) 11 Tas R 324, it was held that the exercise of a statutory prosecutorial discretion against laying a complaint or filing an indictment was not done in relation to services but merely in the performance of a statutory duty.