The Tribunal's Decision
11 Ms Kaur appeared before the Tribunal on 25 June 2012. She gave evidence and presented arguments with the assistance of an interpreter and a registered migration agent.
12 It is important to note that Ms Kaur had previously taken advantage of cl 572.211(3) so that she could be granted a visa on the basis of an application that she had lodged two days after her earlier substantive visa (another Student (Temporary) (Class TU) visa) expired. Criterion 3005 precluded Ms Kaur from taking advantage of the provisions of Sch 2 (including cl 572.211) a second time.
13 Accordingly, the Tribunal reasoned (in our view correctly) that in order to satisfy cl 572.211 Ms Kaur needed to be the holder of a substantive visa at the time her application was lodged.
14 It was accepted by Ms Kaur before the Tribunal that her last substantive visa expired on 23 November 2011. This date is of critical significance because if Ms Kaur was to be granted the student visa which she sought, it was necessary for her to lodge a valid application for such a visa on or before that date.
15 In its reasons for decision, the Tribunal referred to a letter dated 21 December 2011 from Ms Kaur to an officer of the relevant department. It is clear that this is a reference not to a letter of that date, but to a letter of 1 December 2011. This is apparent when the content of Ms Kaur's letter of 1 December 2011 is compared to the Tribunal's description of the content of Ms Kaur's letter of 21 December 2011.
16 Ms Kaur's letter of 1 December 2011 accompanied a visa application lodged by her (she would say re-lodged) on 2 December 2011. By the time this application was lodged, Ms Kaur's visa had already expired. Her letter of 1 December 2011 appears to reflect at least some understanding of the difficulty this created. She stated:
Dear Officer,
I would like to mention in this letter as to why my application is accepted for a student visa. Officer I lodged my application on 23rd November through email @ Brisbane.students@immi.gov.au.
I only did this way because I lost my passport recently & literally had no passport to apply online. Even last time when I applied for my student visa I applied the same way through email & my application was accepted.
I had the same belief this time that my application will be accepted again the same way. But this time they didn't acknowledged my application because I got a failure notice next day that they have closed this email address.
But I had that email sitting in my account since last year & that is why I used the same email. Attached is the proof.
I couldn't come to the DIAC office to submit my application in person because I was really sick that day & was on a bed rest. This is my illness which is recurring due to my surgery 6 months back.
Now I would please request you to accept my application if it is in scope of your jurisdiction. If you look at my academic record I have completed all my study in Australia well in time & genuinely (Please see certificates attached).
…
17 On 15 December 2011, the Minister's delegate decided to refuse Ms Kaur's visa application. The Application for Review of the delegate's decision was received by the Tribunal on 20 December 2011. This document identified 2 December 2011 as the date of the relevant visa application.
18 The Tribunal noted in its reasons for decision a submission made on Ms Kaur's behalf to the effect that she had lodged a valid application for a student visa by email on 23 November 2011. It also referred to evidence she relied upon in support of that submission which included a "screen dump".
19 In a written submission lodged with the Tribunal after completion of the oral hearing (referred to at [28] of the Tribunal's reasons for decision), Ms Kaur's migration agent stated:
In its Decision Record, the department stated that Ms Kaur lodged her student application on 2 December 2011 and as she did not hold a substantive visa at the time Ms Kaur did not meet the legislative requirements as specified in Clause 572.211 of the Regulations.
Ms Kaur disputes this and says that she lodged a valid visa application on 23 November 2011. Ms Kaur told the Tribunal that she had lodged her student application by email and provided a screen dump from the email. It is not in dispute that at 6.36pm [sic] on 23 November 2011 Ms Kaur sent the department an email using the email address brisbane.students@immi.gov.au. Ms Kaur told the Tribunal that the application was attached to the email.
Please refer to ATTACHMENT A for proof of the email and the attachment.
The applicant repeatedly told the Tribunal that when she did not receive a reply from the department, she approached them.
Within a reasonable time (given the weekend in between) she lodged a paper application.
…
20 The migration agent's written submission (including attachment A) was before the primary judge, and is also reproduced in the appeal book. So too are various other printouts of emails dated 19 and 20 October 2010 which were also attached to the written submission. The email address shown in Ms Kaur's email of 23 November 2011 sent at 5.36pm that day is "brisbane.students.documents@immi.gov.au". The address shown in the emails of 19 and 20 October 2010 is "brisbane.student.documents@immi.gov.au". Thus, while these email addresses are similar to that referred to in Ms Kaur's letter of 1 December 2011 and in the written submission lodged with the Tribunal by the migration agent, none is precisely the same as the address referred to by her in the letter of 1 December 2011 or in the migration agent's written submission. In particular, the email address referred to in Ms Kaur's letter and the migration agent's written submission did not include the word "documents". Moreover, the email address used by Ms Kaur on 23 November 2011 included the plural "students" rather than the singular "student" that was included in the email address used by her on 19 and 20 October 2010.
21 The Tribunal stated at [30]-[33] of its reasons for decision:
[30] Relevant to this matter is the timing of the applicant's lodgement of the visa application the subject of this review and whether it was lodged while the applicant still held a substantive visa. It is not in dispute, and the Tribunal accepts, that the applicant's last substantive visa ceased on 23 November 2011.
[31] While department records and the delegate's decision indicate that the visa application the subject of this review was lodged on 2 December 2011, the applicant submits that it was lodged by email on 23 November 2011, while she still held a substantive visa. In support of that argument the applicant has provided a screen dump showing that she sent a document to the an [sic] email address identified at folio 1 [of] the department file as brisbane.students@immi.gov.au, as well as submissions and documents including those described at paragraph 28 above.
[32] The evidence before the Tribunal reveals, and the Tribunal accepts, that: the applicant sent an email to brisbane.students@immi.gov.au at 5:36 on 23 November 2011, attaching a document, and that she still held a substantive subclass 572 visa at that time; the applicant had previously lodged, on 19 October 2010, a student visa application by sending it to the same email address, which was acknowledged as a valid visa application in a reply email from the department dated 20 October 2010; when she did not receive a response to her email date [sic] 23 November 2011 she approached the department and acted promptly to lodge her application in person. On the applicant's own oral evidence, she does not dispute that the email address she sent her application to on 23 November 2010 [sic] was a discontinued address, but argues that the department should have forwarded correspondence received at that previously valid email address to another active email address. She offered that she did not check where a valid application should be lodged before sending her application by email on 23 November 2011 and just assumed that it was valid to send the application to the same email address she sent her prior application to on 19 October 2010, as the department had not inform [sic] her of any change in email address. She also submitted that she was unable to use the department's online lodgement facility for reasons given variously as her passport ceasing and her passport being lost, and she could not lodge in person due to her health. While the Tribunal has considered these submissions, the issued [sic] before the Tribunal requires it to make findings of fact as to when the visa application the subject of this review was lodged, and whether that occurred while the applicant was the holder of a substantive visa.
[33] The evidence before the Tribunal reveals only that an email was sent by her on 23 November 2011 to brisbane.students@immi.gov.au, attaching a document described in the claims and evidence above. The content of the attachment sent has not been provided to the Tribunal, and on the evidence before it the Tribunal is unable to be satisfied that a valid application was lodged by email on 23 November 2011. The Tribunal prefers the evidence contained in the delegate's decision record to the effect that the visa application was lodged on 2 December 2011 and finds that the visa application the subject of this review was lodged on 2 December 2011.
22 There are a number of observations we would make in relation to the Tribunal's reasons for decision. First, the misdescription of the email address referred to previously and which appeared in Ms Kaur's letter of 1 December and in the migration agent's submission has been carried through into the Tribunal's account of the evidence concerning Ms Kaur's attempt to lodge a visa application on 23 November 2011. The first sentence at [33] of the Tribunal's reasons cannot be correct because it is clear that there was evidence before the Tribunal which revealed that Ms Kaur sent her email to an address different to that referred to in her letter.
23 Secondly, the Tribunal noted that Ms Kaur did not produce a copy of the attachment to her email of 23 November 2011. It is clear from [33] of the Tribunal's reasons that this was a factor which contributed to the Tribunal's lack of satisfaction that Ms Kaur had lodged a visa application by email on 23 November 2011.
24 Thirdly, at [32] of its reasons the Tribunal said that "[o]n the applicant's own oral evidence, she does not dispute that the email address she sent her application to on 23 November 2010 [sic] was a discontinued address …". There was no transcript of Ms Kaur's oral evidence before us, but there is no reason to doubt the correctness of the Tribunal's assessment of her oral evidence on this point given the contents of her letter of 1 December 2011. In that letter, Ms Kaur stated that after emailing her application to "brisbane.students@immi.gov.au" she received a "failure notice" the next day advising that the email address had been closed. Of course, the "failure notice" could only have related to the email she actually sent on 23 November 2011, which the attachment to the migration agent's submission shows was the email sent to "brisbane.students.documents@immi.gov.au".