Special damages
153Mr McMahon claims special damages arising out of the loss of the work for Lumley General Insurance, which he says would have come to him in his new practice but for the publication of both matters complained of, primarily the first. The claim was quantified as follows:
Past economic loss: $207,556
Future economic loss: $1,829,990
Total: $2,037,546
154It was not disputed that McMahons had provided legal services to Lumley for many years and had enjoyed a good relationship with a number of its claims handlers. Mr McClintock relied upon the following evidence given by Mr McMahon (T773.66-44):
All those people were regularly sending us work. We'd been receiving work from each of them in the weeks prior to October 2007. Those are the people that Mr Abrahamse had arranged to be at the meeting I wished to have on Friday 5th at 11.00 am ... the files had been handled properly. I was the solicitor on the record. There just wasn't any reason that I wouldn't continue to act on those files.
155The principal difficulty facing the claim for special damages was the evidence of Mr Jaime Abrahamse, the national claims manager for Lumley at the relevant time, that he had decided prior to the publication of the first article that Lumley would have to move all of the McMahons files and to do so quickly. Notwithstanding Mr McClintock's trenchant criticisms of the evidence of Mr Abrahamse, I have no difficulty accepting it. I am not persuaded that the plaintiff's loss of the Lumley work was caused by the publication of the matters complained of.
156Mr Abrahamse had been the national claims manager since early 2000. He said that his job description included a term that he was "to manage the legal panel" (T961.5). He said that the appointment of lawyers to Lumley's matters was his responsibility. He acknowledged that some of that authority was vested in the state claims managers, but said:
But in terms of a new addition to the panel or who was to be appointed in particular matters, that was very often or almost all of the time a matter of discussion with me or one of my colleagues and then elevated to me as required (T961.23).
157Mr Abrahamse said that Lumley had used McMahons in the period 2000 to 2007. He thought that the work done by the firm had decreased significantly towards the end of his tenure at Lumley, a matter he attributed to the departure of Mr Tim Channon. It was his view that Mr Channon was "the nuts and bolts of that operation". He was quite concerned at his departure (T963.35 - T964.2).
158Following Mr Channon's departure, Mr Abrahamse in his role as national claims manager began to direct state claims officers or managers away from McMahons for Lumley work. One of the firms that work went to was Turks Legal (T967).
159During the first week of October 2007, Mr Abrahamse heard "a number of rumours going around that Bryan's firm was in some difficulty". In response to those rumours, he directed his staff to run a one-off report showing all files held by McMahons National Lawyers. That was on 2 October 2007 at 4.53 pm, three days before the publication of the first matter complained of (exhibit 35). Mr Abrahamse said that he regarded the report as urgent because "we needed to decide reasonably quickly whether we were going to move the lot from Bryan's firm or manage it in some other way" (T969.32).
160The following day, Mr Abrahamse left a number of messages for Mr McMahon. He ultimately spoke to him, following which at 10.28 am he sent an email reporting to his staff (exhibit 34). The email said:
Gents,
I called Bryan McMahon today and he confirmed to me that he has of yesterday he has placed his limited law partnership into voluntary administration.
I asked Brian to write to us ASAP to advise on what is likely to become of all Lumley matters in that partnership. He said that he would do so today.
He intends opening up a small practice with Linda Charleston and wishes to retain all Lumley Sydney based matters. I told him that would not be my decision alone and that as an immediate issue we would need some assurance that all our matters were in good hands and were procedurally in order.
His Brisbane based lawyers are moving to other law firms and would be seeking our permission to take our matters across with them.
We are running an extract to identify the entire case list and we will need to decide shortly on whether we retrieve the lot or allow a run-off of sorts.
I asked Bryan if he and Linda on their own would be able to cope with the volume and his response was that there was not that much work and he seemed confident that they could manage. Can I please ask you to keep this confidential for the time being until official announcements are made as rumour and innuendo can be damaging (and actionable).
I will take some independent advice on the traps and pitfalls we may face in taking the various options available to us.
Thanks
JaimeA
161Within two minutes of sending that email, Mr Abrahamse sent an email to Mr Paul Angus of Turks Legal asking him to call.
162At 10.56 am the same day (3 October 2007), Mr McMahon sent an email to Mr Shaw and Mr Skopljok, copied to Mr Abrahamse, in the following terms (exhibit 28):
Gentlemen,
I understand that you have been informed that the partnership, McMahons National Lawyers LP (the "old firm"), is in "administration". This is incorrect. Yesterday, I placed the firm's General Partner McMahons Management Consultants Pty Limited into voluntary administration. The partnership is presently still continuing and you can rest assured that all files are being properly managed.
With regards the Sydney files, I have the complete conduct and carriage of them as the solicitor on record and all enquiries and correspondence in relation thereto should be directed to me. With regards the Brisbane files, Tony Scott continues to have the conduct of these and Andrew Fairbank continues to have the conduct of all Melbourne Lumley files.
I will be making a further announcement regarding the future of the partnership tomorrow morning. Our main aim at this stage is to ensure that there is no disruption to the handling of the files.
Regards
Bryan
163Mr Abrahamse gave evidence that, in a later conversation, Mr McMahon said that he wanted to come across to Lumley's to explain what had happened and what he intended to do about it. Mr Abrahamse said (at T970.31):
I was reluctant to go ahead with meeting (sic), but I had known Bryan for a long time, and I thought that I would give him the courtesy of a hearing.
164Mr Abrahamse explained that his reluctance to go ahead with the meeting was that, by the time of that conversation, he knew that they were to remove the files from Bryan's firm (T971.5).
165In the meantime, Mr Angus of Turks Legal, evidently following a conversation with Mr Abrahamse, sent an email at 11.33 am on 3 October 2007 confirming his offer "to assist Lumley in taking over the conduct of any files you may wish from McMahons, both in our Sydney and Melbourne offices" (exhibit 34). Mr Angus offered to arrange for the pickup and transfer of the files, to get his team up to date on each matter and notify the other parties involved and to file any relevant notice of change of solicitor at no cost to Lumley. He qualified that offer by articulating his assumption that McMahons "do not have any extraordinarily large matters" similar to a named matter. He indicated a desire to discuss any such matter on an individual basis. He said that Turks would be in a position to facilitate the transfer of matters at Mr Abrahamse's direction at short notice.
166In forwarding Mr Angus's email to other staff, Mr Abrahamse remarked that it was "very noble of Gus to offer the attached - if needs be" and that he would have to withdraw his observation that Mr Angus appeared to be "carcass hovering". Mr Abrahamse said (at 2.34 pm on 3 October 2007)
We will review the list of work with McMahons and then decide. My initial reaction is that I would prefer not to have work carried over to new firms with whom we have no relationship - unless the matter is very close to finality or unless we have the utmost confidence in the lawyer taking the work across. If Gus is happy to "freebie" the handover, then there is very little downside for us. Working through a lawyer's liquidation must be a serious distraction for the staff.
167On one reading of the email, Mr Abrahamse had by then already determined to move the work, the only issue exercising his mind being where it would go. Consistent with that reading, Mr Batch responded "my preference would certainly be to move the files over to Turks". Mr Abrahamse responded:
Understood. But Paul is very busy (I spoke to him at about 9.00 pm last night, he was still in the office) and I don't have quite as much confidence in some of his colleagues. I have no doubt that he will ensure that standards are maintained - as he should as our principal contact.
168Mr Abrahamse stated that, as at the time of sending his last reply (quoted above) to Mr Batch, which was at 2.47 pm on 3 October 2007, "the decision in my mind had been made that we would have to move the files and do so quickly" (T975.48).
169By that time, Mr Abrahamse had a meeting arranged for Friday with Mr McMahon. He said that it was his intention to tell Bryan "sorry mate, the files are going to have to go" (T978.26). However, after the first matter complained of appeared in the press, he called Mr McMahon and told him that he did not think there was any point in going through with the meeting. Mr Abrahamse subsequently sent an email to Mr McMahon at 10.49 am on 5 October 2007 (exhibit H). That of course was the day on which the first matter complained of was published. The email said:
I tried to call you this morning and left a message on your answering service. Unfortunately I am instructed are (sic) to withdraw all Lumley matters from your firm. That being the case, I am not sure that you would still wish to go ahead with our meeting today. Please let me know. I am sorry that it has come to this, but those are my instructions. You and the administrators will be contacted by Turks Legal (Sydney) and possibly other Brisbane based firms to arrange an orderly handover and we would appreciate your assistance in this regard. We wish you everything of the best for the future.
170Mr Abrahamse said that, assuming the article of 5 October 2007 had not been published, he did not believe there was anything Mr McMahon could have said to him that would have changed his mind about the conduct of future Lumley matters with that firm (T1069.39).
171It is unsurprising, in the face of that evidence, that Mr McClintock was left to having to launch a substantial attack on Mr Abrahamse's credit as a witness. Both in cross-examination and in his submissions at the hearing as to damages, Mr McClintock pitched the weight of his considerable forensic skills to that task. I am not left in any doubt whatsoever that the decision to remove the Lumley work from McMahons was made definitively by Mr Abrahamse; that it was his decision to make authoritatively and that it was made before the publication of the first matter complained of.
172Mr Abrahamse was cross-examined as to whether he was telling Mr McMahon the truth that the decision as to what happened with the Lumley work would not be his (Mr Abrahamse's) decision alone. Mr Abrahamse said (at T1072):
Bryan and I had known each other for a long period of time. We had a good relationship that had declined significantly. I did not want to convey to Bryan that I was alone going to be his judge, jury and executioner, when it came to the work that he had done. So I said to Bryan, "it would not be my decision alone". But in effect, it was my decision, and I conveyed that to Mr Batch for his rubber-stamping of it. But, essentially, it was my decision ultimately, and that decision had been taken in a number of other contexts that is not in dispute.
173In his following answer, Mr Abrahamse said that he "sugar coated" the description given to Mr McMahon during that conversation, but that it was his decision alone. He did not accept that he was lying to Mr McMahon, maintaining that he tried to "soften the blow" that he needed to deliver (T1073.11).
174Owing to the regrettable lapse of time since I heard that evidence, it is appropriate to record that I have a clear recollection of accepting the evidence of Mr Abrahamse without equivocation. Notwithstanding a vehement attack, he impressed me as a credible witness. A careful review of the transcript of the evidence, the transcript of oral submissions and the written submissions of the parties has not shaken me from that impression.
175My principal reasons for accepting that a conclusive and authoritative decision had been made to remove the Lumley work from McMahons before publication of the first matter complained of are as follows.
176As already indicated, Mr Abrahamse impressed me as a strong character and a credible witness. His account in evidence of his decision-making process accorded with good judgment and made sense.
177Secondly, Mr Abrahamse's account finds ample support in the contemporaneous correspondence exchanged between him and other relevant people during the period leading up to the morning of 5 October 2007, considered above.
178Perhaps most significantly, bringing a measure of objectivity and common sense to the known facts, it is hardly surprising that the information received by Mr Abrahamse before publication of the first matter complained of would prompt him to remove all files from McMahons. The fact that the practice was struggling financially and that Mr McMahon had gone into voluntary bankruptcy would itself be enough for a solicitor in this city to expect to lose his status on the panel of a large insurance client. Added to that was the fact that Mr McMahon did not disclose that information to Mr Abrahamse himself. Mr Abrahamse had learned it from someone else. That was a matter which plainly affected his assessment of Mr McMahon, as revealed in the following exchange in cross-examination (at T1102.19 - T1103.11):
Q. There was no reason why you couldn't be absolutely honest with Mr McMahon, was there?
A. No reason other than I felt quite sorry for him in the position he found himself, in that we had been colleagues for a long period of time, and I did not want to kick someone when they were down.
Q. Again, when you say two lines later, "those are my instructions", the only meaning of that, I would suggest that anyone reading this would take, is that someone told you to do it?
A. There is an alternative meaning: Those are my instructions.
Q. And the person, of course, as I have suggested before, was Mr Batch who told you that?
A. Mr Batch would not have issued such an instruction.
Q. Just by the way, could you just explain how is it not kicking Mr McMahon when he is down to have written: "I'm instructed to withdraw all Lumley files from your firm"?
A. Because I could have said something a lot harsher than that. I could have said: "Bryan, I'm very disappointed you did not see fit to explain to me what was happening before I came looking for you for an explanation". I could have couched it in those terms. I could have said: "I, and I alone, have decided that because you have not come to me with a full explanation of your position, I have left a couple of messages, and only after I come to you", which I see as a significant breach of trust in any relationship, I could have couched the message in those terms. I chose not to because I thought that Bryan had done a lot of work for us over a long period of time, and I didn't want to be in the position where I said to Bryan: "Bryan, I am chopping you off right now. That is it. It is over".
Q. You are just making this up as you are going along, aren't you?
A. Well, if that is your impression, that's your impression. But I can only convey to you and the court what I believed to be truth.
Q. In fact, Mr McMahon was going to give a full explanation, to your knowledge, at the meeting on 5 October
A. I didn't want to embarrass Bryan in front of staff
Q. I had not finished my question, Mr Abrahamse. Mr McMahon was, to your knowledge, going to give a full explanation, that you have just referred to, at the meeting on 5 October 2007, wasn't he?
A. What Mr McMahon was able to provide at that meeting would have been superfluous because the decision had already been taken.
179As to the fact that Mr McMahon had not spoken to Mr Abrahamse on 2 October 2007, it was submitted on Mr McMahon's behalf that, "far from lining up clients in advance of the firm's collapse to secure a soft landing for himself, he did not speak to Lumley until the day following his bankruptcy". It is clear that Mr Abrahamse did not take such a benign view of Mr McMahon's failure to raise the issue with him directly and in a timely way. It is not difficult to understand his reaction to those events.
180Indeed, what I found most surprising about the evidence of Mr Abrahamse was not the fact that he decided to withdraw all Lumley work from McMahons in response to the events of 2 and 3 October 2007 (and before publication of the matter complained of) but that Mr McMahon and his legal representatives persisted in the special damages claim in the face of such cogent evidence that the Lumley work was lost before 5 October 2007. Mr Abrahamse had informed Mr McMahon before the hearing that his evidence would be to that effect (T1167 - 1168).
181Even at the time of the hearing, Mr McMahon had evidently still not absorbed the likely effect of the old firm's demise and his own bankruptcy on his standing in the legal profession. There was some contest in the evidence as to whether the quantity and quality of Lumley work received by McMahons in the period up to 2 October 2007 was deteriorating or improving. The simple fact is that it did not matter. The events of 2 and 3 October 2007 described above were enough to put the kybosh on Mr McMahon's status as a Lumley panel solicitor.
182The implicit premise of the plaintiff's special damages claim was that Mr McMahon had an entitlement to continue to receive Lumley work unless someone proved otherwise. That thinking infected the submissions on this issue, which at times appeared to overlook the fact that this is an issue on which the plaintiff bears the onus of proof. For example, it was submitted that Mr Abrahamse "plainly came to court with an intention to provide no assistance to the plaintiff's case". I do not accept that submission but in any event, the critical point is that Mr Abrahamse was under no obligation to provide assistance to either party's case. He was obliged to tell the truth, as I believe he did. I have been at some pains to make these points because I felt at the time of the hearing that Mr Abrahamse was being subjected to an unwarranted attack as to his credit. I would not wish Mr Abrahamse's reputation to be caught in the side wind of Mr McMahon's action to vindicate his.
183In support of the contention that the decision to remove the Lumley work from McMahons was not Mr Abrahamse's to make, the plaintiff relied upon the evidence of several other former Lumley executives. I accept, as submitted on behalf of the plaintiff, that each of those witnesses was credible, unbiased and honest. Each gave evidence to the effect (in summary) that state managers had responsibility for the legal panel on a state-by-state basis and that Mr Abrahamse's involvement in those decisions was limited. However, I do not think any of that evidence ultimately undermined the proposition that Mr Abrahamse had authority to make the decision he says he made.
184Mr Matcham was the former CEO of Lumley. The broad effect of his evidence was that state managers were left to their own devices in terms of choosing the lawyers they wanted to deal with. Specifically, he said that Mr Abrahamse did not manage the allocation of work and that, whilst Mr Abrahamse would be involved where a decision needed to be made, it was not necessarily his role to make a decision (T800 - T801). Mr Matcham said, however, that on an "exception" basis, Mr Abrahamse had a role to play. The plaintiff submitted that the only "exception" referred to could be the publication of the first matter complained of. That submission ignores the elephant in the room, which was the financial difficulties being experienced by Mr McMahon and his poor handling of that issue in not disclosing it to Mr Abrahamse before he became aware of it from another source.
185Mr Batch was the general manager of Lumley. He said that the final decision as to whether to move all existing work from Mr McMahon was his, not Mr Abrahamse's (T777.26). However, in cross-examination, he acknowledged that what that really meant was that if he had wanted to override Mr Abrahamse, he could have, but he did not intend to. He agreed that he had no intention of overriding Mr Abrahamse's decision (T790.49 - T791.7). Accordingly, even if as a matter of hierarchy within Lumley, Mr Batch had authority to make a final decision in such circumstances, it was clear to me from Mr Abrahamse's evidence that his (Mr Abrahamse's) decision determined the issue and that Mr Batch's seniority over him made no practical difference in this instance.
186The plaintiff further relied upon the fact that, on 5 October 2007, Mr Abrahamse discussed the contents of the first matter complained of with Mr Batch, who had already had the article drawn to his attention by Mr Matcham (T796.3). Mr Batch suggested to Mr Abrahamse that he see Mr Swinton, a public relations executive from Wesfarmers, the ultimate parent of Lumley. Wesfarmers were known to Lumley staff as being extremely sensitive to adverse publicity.
187Mr McClintock relied upon the fact that Mr Abrahamse saw Mr Swinton and probably discussed the matter complained of with him as conclusive evidence that Mr Abrahamse's contention that he had already decided to withdraw the Lumley work from Mr McMahon must be rejected. He submitted that, "to suggest that Mr Abrahamse saw Mr Swinton for any purpose other than to seek advice on whether to terminate the relationship with the plaintiff is frankly absurd. There is no other possible explanation. If Mr Abrahamse had the power he now claims and the decision had in truth been made prior to 5 October there would simply be no reason to see Mr Swinton at all."
188I do not accept that submission. There is no logical inconsistency between Mr Abrahamse's having already made a decision and his acceding to Mr Batch's suggestion or direction that he speak to Mr Swinton. Once again, the submission overlooks the inevitable impact of the failure of the old law firm and Mr McMahon's bankruptcy on his practice. Mr Abrahamse's concession that he perceived the article as being "validation of the decision we had made" is not inconsistent with the decision having been made before publication of the article. Contrary to the submission put on behalf of the plaintiff, I do not think that concession "affords a causative role" to the article.
189Nor do I accept the plaintiff's contention that the chronology is only compatible with the decision being taken after, and with knowledge of, the matter complained of.
190Mr McClintock further relied upon a series of alleged prior inconsistent statements made by Mr Abrahamse which he submitted contradict his evidence. Where a party bears the onus of proof, reliance upon prior statements inconsistent with evidence contrary to the matter required to be proved is often difficult. None of the prior allegedly inconsistent statements relied upon on behalf of the plaintiff has persuaded me that Mr Abrahamse's evidence in the witness box as to the timing and authoritativeness of his decision to withdraw all Lumley work from McMahons was untrue or even unreliable.
191Mr McMahon relied in particular on the fact that Mr Abrahamse had at times told other people that the decision to withdraw the Lumley work was made by Mr Batch. Even if Mr Abrahamse said that to others, it does not in my mind cast any doubt on his evidence in these proceedings as to the definitiveness of his own determination before 5 October 2007 that the work would have to be withdrawn, or as to his power to see that decision implemented. Throughout his evidence, Mr Abrahamse steadfastly maintained his position on that issue. He explained it in terms that accord with common sense and common experience of decision-making processes in such institutions, as revealed in the following exchange (at T1101.11 TO 1101.43):
Q. You see it says, "I'm instructed"; who instructed you?
A. That turn of phrase has been used euphemistically, as I explained to you previously. Mr Batch would not have had the daytoday knowledge of the matter, to issue such an instruction. It was never in his jurisdiction, although he had overall authority over me to do so. He had never given me instructions to withdraw from any other contractors in the past, and when previous law firms have been jettisoned from our panel
Q. Please, you are not answering my question?
OBJECTION
DAWSON: I think he is: "When previous law firms have been jettisoned from the panel", which is the precise fact that we are talking about here, he should be permitted to go on.
MCCLINTOCK: He is not answering my question. I'm content for him to go on, but he is not answering my question.
HER HONOUR: If you are content for him to go on.
MCCLINTOCK
Q. Go on, Mr Abrahamse?
A. When previous contractors, including law firms, have been jettisoned, removed, curtailed, wound down, from the panel, Mr Batch was informed that that is what I was doing, and it was my undertaking to do so. It was in my control to effect those decisions. I did not require Mr Batch's input. I merely was obliged to let him know of the reasoning of it. And if he saw fit to suggest that I speak to someone else, like Mr Swinton, then I'd probably go and have a chat with Mr Swinton. But the sum total of Mr Swinton's input into such a decision would be minimal, not having daytoday control of legal matters and contractors.
192Particular mention should be made of a contention that Mr Abrahamse's evidence was inconsistent with what he told Mr McMahon in a meeting convened at Mr McMahon's request in September 2008. Ostensibly approaching Mr Abrahamse with a view to seeking to be accepted back onto the Lumley panel, Mr McMahon used that meeting to obtain information for use in these proceedings. He did not tell Mr Abrahamse that he had commenced proceedings, nor did he ask him to say what his evidence would be if he were called as a witness. After the meeting, he sent a letter to Mr Abrahamse stating the version of the conversation he attributes to him (Ex AO). Without descending to detail, the letter records that Mr Abrahamse decided to "pull" the files from McMahons after discussing the first matter complained of with the public relations officer of Wesfarmers (wrongly named in the letter as Mr Simpkin: it was Mr Swinton).
193Mr Abrahamse did not recall receiving the letter and said that, if he had, he would not necessarily have read it (T1096.43). As already noted, he later warned Mr McMahon that his evidence would be to the effect of that given in these proceedings. Mr McMahon actively decided to hold the letter back at that stage for forensic advantage (T1157). Whatever view one may hold as to such an approach, it has not delivered the forensic advantage evidently hoped for. I am not confident that the version of the conversation attributed to Mr Abrahamse in Mr McMahon's self-serving letter to him is accurate. Even if it is, I am not persuaded that the version there recorded reflects what actually happened. If Mr McMahon wanted an accurate version of events, he ought to have told Mr Abrahamse the true purpose of the meeting. If Mr Abrahamse said the things attributed to him in that letter to Mr McMahon, I would conclude that he did so in order to distance himself from responsibility for the decision he in fact made in order to maintain face with Mr McMahon. I do not accept that the letter shows his evidence in these proceedings to have been false.
194For those reasons, I am not persuaded, on balance, that the loss of the Lumley work was caused by the publication of either matter complained of. The claim for special damages must accordingly be rejected.