Meaning and application of the award
24 It was admitted in the Federal Magistrates Court by Queensland Marine Insurance Management and Queensland Marine Insurance Brokers that each was bound by the Award. What is challenged on appeal is the conclusion of that court that that award applied to the employment of Messrs Stone and Lee. As in Amcor Ltd v Construction, Forestry, Mining and Energy Union (2005) 222 CLR 241 at [2] per Gleeson CJ and McHugh J, "The resolution of the issue turns upon the language of the particular agreement, understood in the light of its industrial context and purpose".
25 Clause 6 of the Award provides:
This Award binds the employers named in the schedule of respondents to this Award with reference to all their employees, as defined in Clause 4 of this award ...
That directs attention to cl 4, which provides, materially:
4.1 "Employees" means
4.1.1 The clerical and administrative staff of respondent employers including
4.1.1(a) Employees working in the information technology area
4.1.1(b) Representatives employed in the Insurance Industry
4.1.1(c) Messengers
4.1.1(d) Operators of office machinery
26 The evidence as to the duties performed by Messrs Stone and Lee was such that Wilson FM was able readily to conclude that cl 4.1.1(a), (c) and (d) could not, on any view, apply to them. "Representative" was a term defined in the Award by cl 4.2 of the Award to be "an employee who works away from the office undertaking assessing, surveying and risk control duties as directed or product sales functions". The evidence before the Court was that though, exceptionally, Messrs Stone and Lee worked away from the office, they did not ever engage in sales duties. In light of these facts, the learned Federal Magistrate concluded that cl 4.1.1(b) likewise did not apply to Messrs Stone and Lee.
27 Unsurprisingly, the results of this process of elimination were not challenged by the appellants. Their approach was that Messrs Stone and Lee were employed in an insurance brokerage business, not in a business which provided insurance. Their submission was that, read as a whole, the Award could be seen to apply only to the providers of insurance, not to brokers. The nature of the business within which Messrs Stone and Lee were employed, so the submission went, was identifying insurance cover provided by others and advising clients as to insurance cover available and the related premium so as to meet a need and budget identified by a client. The essence of the contrary submission made by the Fair Work Ombudsman was that the conclusion reached by Wilson FM was correct, for the reasons given by his Honour.
28 Having engaged by this process of eliminating from application the expressly included examples, Wilson FM derived what his Honour considered to be the principal award construction and application issues. These were what was the meaning to be given to the composite term "clerical and administrative staff" in cl 4.1.1 and then, properly construed, whether the duties performed by Messrs Stone and Lee meant that they were such staff?
29 The learned Federal Magistrate commenced his consideration of how to construe the term "clerical and administrative staff" first by setting out what he understood to be the general approach to the construction of an industrial award. In this regard, his Honour referred with approval to the following passage from the judgment of French J (as his Honour then was) in City of Wanneroo v Holmes (1989) 30 IR 362 at 378 (City of Wanneroo v Holmes):
The interpretation of an award begins with a consideration of the natural and ordinary meaning of its words ... The words are to be read as a whole and in context ... Ambiguity if any, may be resolved by a consideration, inter alia, of the history and subject matter of the award: Picard v John Heine & Son Ltd (1924) 35 CLR 1. Resort to such matters as prefatory statements and negotiations is of dubious assistance if admissible at all ... That is not to say the words must be interpreted in a vacuum divorced from industry realities. As Street J said in Geo A Bond & Co Ltd (in liq) v McKenzie [1929] AR(NSW) 498 at 503:
"... it must be remembered that awards are made for the various industries in the light of the customs and working conditions of each industry, and they frequently result ... from an agreement between the parties, couched in terms intelligible to themselves but often framed without that careful attention to form and draughtsmanship which one expects to find in an Act of Parliament. I think, therefore in construing an award, one must always be careful to avoid a too literal adherence to the strict technical meaning of words, and must view the matter broadly, and after giving consideration and weight to every part of the award, endeavour to give it a meaning consistent with the general intention of the parties to be gathered from the whole award." ...
It is of course no part of the court's task to assign a meaning in order that the award may provide what the Court thinks is appropriate ... Indeed it has been said that a tribunal interpreting an award must attribute to the words used their true meaning even if satisfied that so construed they would not carry out the intention of the award making authority ...
30 To like effect and frequently cited with approval in this Court (and, later in his judgment, by the learned Federal Magistrate) is the following statement of principle in relation to award construction by Madgwick J in Kucks v CSR Limited (1996) 66 IR 182 at 184 (Kucks v CSR Limited):
It is trite that narrow or pedantic approaches to the interpretation of an award are misplaced. The search is for the meaning intended by the framer(s) of the document, bearing in mind that such framer(s) were likely of a practical bent of mind: they may well have been more concerned with expressing an intention in ways likely to have been understood in the context of the relevant industry and industrial relations environment than with legal niceties or jargon. Thus, for example, it is justifiable to read the award to give effect to its evident purposes, having regard to such context, despite mere inconsistencies or infelicities of expression which might tend to some other reading. And meanings which avoid inconvenience or injustice may reasonably be strained for. For reasons such as these, expressions which have been held in the case of other instruments to have been used to mean particular things may sensibly and properly be held to mean something else in the document at hand.
31 The task which fell to the court below was award interpretation, not arbitration. The Award was a given, not a negotiating gambit which might freely be adapted to suit notions of industrial equity in the circumstances of the particular case. There was no error therefore in the learned Federal Magistrate giving primary attention to the language employed in cl 4.1.1, as read in the context of the Award as a whole. Further, his Honour appreciated that, in so doing, his task was not to construe the words "clerical" and "administrative" piecemeal but rather as parts of a composite phrase. He opined (at para 29) that the phrase had "a chameleon like quality adapting to a variety of situations".
32 In the result, his Honour came particularly to be influenced by the approach of Commissioner Lewin in Ross Walker v Perpetual Trustees Australia Limited [2004] AIRC 906 (Walker v Perpetual Trustees) to the construction of the Award. Commissioner Lewin conducted an historical analysis of the position prior to the making of the Award. He also noted the absence of a "scope clause" in it. The Commissioner considered that the scope of the Award was, "highly ambiguous and uncertain": Walker v Perpetual Trustees at [27]. Wilson FM was clearly also of this view and it is one which I share fully. Commissioner Lewin came to have regard to the definitions clause (cl 4), the parties bound and to the original log of claims and to the eligibility rule of the union which had served that log, the Australian Insurance Employees' Union (the successor to which is the Finance Sector Union), particularly noting that the eligibility rule of that union included, "industries, trades, businesses, undertakings, callings and occupations of loss adjusting, loss assessing, insurance broking": Walker v Perpetual Trustees at [33]. From this the Commissioner reached the conclusion that the Award was made in settlement of an industrial dispute confined to the performance of work referred to in the industry and eligibility rules of the Australian Insurance Employees' Union: Walker v Perpetual Trustees at [43].
33 Adopting this approach, Wilson FM concluded that the Award did apply to clerical and administrative work performed within insurance broking or insurance broking staff related businesses such as those conducted by Queensland Marine Insurance Brokers with staff employed by Queensland Marine Insurance Management. By reference to pertinent authority (para 29 to para 33), his Honour approached the question of who constituted "clerical and administrative staff" on the basis that, in modern times, "clerical" and "administrative" were each broad terms, extending on the one hand to include tasks beyond the mere recording of information to the making of discretionary judgments and on the other to cover a myriad of tasks in or pertaining to administration.
34 As to Mr Stone, Wilson FM concluded (para 50):
Essentially Mr Stone was employed to obtain for clients of the third respondent whatever life insurance product they needed. That included term life insurance, trauma insurance, disability insurance and other associated products. Mr Stone was required to assess a client's needs and then source an appropriate policy for them.
As to Mr Lee, it came to be common ground that he worked in the general insurance area of the business and gave advice to the clients of the third respondent particularly in marine insurance matters. It is important though to remember that the conclusion below was that the business was that of insurance broking, not the provision of insurance.
35 So it was that his Honour concluded that the Award applied to the work undertaken by each of Messrs Stone and Lee.
36 Having so done, Wilson FM immediately encountered difficulty in assigning an award pay grade to each of Messrs Stone and Lee. His Honour confessed (at para 57), in respect of Mr Stone that it was "difficult to 'pigeon hole' [him] into any Grade". His Honour came to grade him as a "Grade 6 (Specialist). As to Mr Lee, his Honour opined (at para 65) that he fell between a Grade 4 (Technical) and Grade 5 (Technical) employee but considered that he fell more within the latter than the former because of the complexity of the insurance policy knowledge that he had to possess to perform his work.
37 The difficulty encountered by Wilson FM in assigning a grade to each of these employees gives at least raises an interrogative note about whether the Award has any application to them at all. Consideration of the history of an award or for that matter the claim made in the underlying dispute is not a substitute for first construing the language actually employed in the award in the context that language appears and reading the award as a whole. This was a point made by French J in City of Wanneroo v Holmes in the passage quoted above. It bears repeating that the Court's task is the interpretation, not the arbitration, of an award. If, truly, the language employed is inadequate to cover a case which one might have thought, having regard to the history of an award and underlying dispute was intended to be covered, effect must be given to the language that has been employed, not to what might have been employed but was not. To strain for language which avoids inconvenience or injustice is one thing (Kucks v CSR Limited), to do injustice by straining language is another.
38 So far as cl 6 is concerned, the parties bound by the Award are the employers named in the respondency schedule, but only "with reference to all their employees, as defined in cl 4 of this award". Reading the Award as a whole includes taking full account of Pt 5, which is directed to the subject of grades of employees and related salaries. Within that part, cl 14.2 provides that, "each employer respondent must grade the jobs falling within the grades as defined in Appendix B." Clause 14.5 sets out particular grades and the salaries payable to employees in such grades. The grades set out in Appendix B include typical tasks. The guide in that appendix to using the grade descriptions makes it plain that not every job will include all of these tasks and that "from the alternative it should be reasonably clear which grade is the closer fit on balance".
39 Part 5 of the Award and with it Appendix B give some insight into the types of jobs the Award covers and the ends to which those jobs are directed. This is important because, as is amply borne out by the authorities cited by the learned Federal Magistrate, the term "clerical and administrative staff" in the cl 4 definition of "Employees" is broad and does indeed have chameleon like qualities.
40 What is striking about the tasks listed in respect of the various jobs set out in Appendix B is that none is expressly directed to the provision of advice about the types of insurance offered by different insurers and which bests suits the needs and budget of a particular client. "Underwriting" is mentioned frequently, particularly in relation to more senior grades. "On site inspection of risks/damage" is mentioned (Task 9, Grade 6 (Specialist) typical tasks). A broad knowledge of "relevant business and insurance issues" is mentioned (Typical background requirement, Grade 6 (Managerial)). Insurance broking knowledge or experience is mentioned not at all. The grades are hierarchical. In itself that is hardly surprising but reading them as a whole the impression strongly gained is that the grades in Appendix B are concerned with jobs within a provider, not a broker, of insurance, particularly an insurer with a branch network and perhaps a network of subsidiaries. The subordinate jobs grades in Appendix B can be seen to support the more senior technical, specialist and managerial grades where tasks peculiar to an insurer, not an insurance broker, are mentioned in the typical tasks.
41 A broking business advises clients about the products offered by a range of insurers. It is no part of such a business to underwrite risks or to decide whether claims fall within contracted for risks. The evidence as to what was undertaken by the appellant companies was typical of what one might expect from an ordinary understanding of what is entailed in insurance broking.
42 The very title of the Award gives pause for thought about whether it extends employees undertaking insurance broking jobs. As used as a noun, insurance means:
1. the act, system, or business of insuring property, life, the person, etc., against loss or harm arising in specified contingencies, as fire, accident, death, disablement, or the like, in consideration of a payment proportionate to the risk involved.
2. the contract thus made, set forth in a written or printed agreement (policy).
3. the amount for which anything is insured.
4. the premium paid for insuring a thing.
(The Macquarie Dictionary Online, accessed 16 June 2012)
As used adjectively, the word means, "relating to a company, agent, etc., dealing with insurance" (The Macquarie Dictionary Online, accessed 16 June 2012). At the margin of application, it is not impossible to regard the adjective "insurance" as embracing insurance broking but that is hardly an ordinary meaning, instead being one which carries with it the notion of "and related". "Broking" is not mentioned at all in the definition in the standard dictionary which takes account of Australian idiom. Neither is it mentioned at all in respect of any of the jobs in Appendix B. All of the usual content of the word "insurance", as the word is commonly understood, is to be found on an analysis of the typical tasks in the grades in Appendix B, read as a whole - underwriting and claims assessment and supporting tasks. There is no tension between the title of the Award as an "insurance industry" award and the jobs described in Appendix B. Further, on the modern understanding of the term "clerical and administrative", all of the jobs described in Appendix B still fall aptly within it if one regards Appendix B as describing jobs within an insurer. In an award which does not have a "scope clause" and which uses such a bland and broad term as "clerical and administrative" the insight into which clerical and administrative employees are covered which is offered by an overall impression of the job descriptions in Appendix B and the symmetry between that impression, the Award's title and the ordinary meaning of the word "insurance" are decisive considerations.
43 It may well be that the Award was, as Commissioner Lewin apprehended in Walker v Perpetual Trustees, intended to apply to broking jobs. After all, the appellant companies apart, there are other respondents to the Award whose name includes the word, "broker". Yet, incongruently, the Award itself does not mention broking in any typical task. My conclusion is that what has been fashioned is an award the language of which is not, read as a whole and in context, apt to apply to jobs in an insurance broking business. For the reasons given, I find myself in respectful disagreement with Wilson FM as to whether, having regard to the language which is employed in the Award, it has any application at all to insurance broking jobs such as those undertaken by Messrs Stone and Lee. My conclusion is that it does not. It necessarily follows from this conclusion that Queensland Marine and General Insurance Management did not contravene the Award and that neither Queensland Marine and General Insurance Brokers nor Mr Martinuzzi was not involved in any contravention.
44 For these reasons, the declarations made by Wilson FM must be set aside, as must all of the penalty and related orders made by Burnett FM. Though I agree with the conclusion of Burnett FM that his Honour was not prevented by the resignation of Wilson FM from continuing the proceeding, the need to consider that question ought not to have arisen. The proceedings should have been dismissed. The related order though, was limited to listing and need not, in my opinion, be set aside.
I certify that the preceding forty-four (44) numbered paragraphs are a true copy of the Reasons for Judgment herein of the Honourable Justice Logan.