As you will see from the file, I was previously admonished by the Board on 28 January 1998 for my conduct in April and May 1997 concerning Mr McGuirk - I agreed to the admonishment.
Whilst I was fully aware that my conduct was deserving of an admonishment and I was contrite for my conduct, I did not fully consider the individual triggers that led to the conduct. At the time I earnestly believed that I would not repeat such conduct. Unfortunately, because of my failure to fully and objectively and analyse the matters or events that led to such conduct, regrettably the conduct re-occurred. Whilst I did heed the warning and advice from the Board relating to my professional duties, I remained somewhat ignorant of the elements I must be alert to and hence further ignorant of what action I should take.
Due to my earlier conduct re-occurring and the consequent personal agony I have experienced, I believe I now understand the reasons for my conduct (over both periods) and the reasons why the belief I held when admonished in January 1998 that such conduct would not recur - was false. I have and continue to implement strategies to prevent further recurrences:
- Prompt returning of phone calls;
- Direct telephone line on all correspondence;
- Identifying any problems at an early stage and dealing with them promptly;
- Reduction of my workload by
(a) reducing the number of new clients;
(b) only accepting instructions on matters that I have the time resources to deal with fully (the aim being to avoid the problem of the more difficult cases being left in favour of the less difficult); and
(c) delegating more work.
- Ensuring that I have more time in the office where I am not in conference with clients and so I am able to deal with more difficult matters and the administration of my practice. Previously, I had no 'down-time' in the vast majority of my days. I now fully utilise this allotted 'free time' and feel I am more in control of the broard base of my practice;
- From the beginning of March 1999 when my assistant solicitor increases her work load, I will be taking one day per fortnight to work from my home office on files that need space and time for full consideration.
I am happy to expand on any of the above. Further, I am happy to consider and implement any suggestions from the Board.
I request the Board to reconsider this matter so that it may conclude with a further admonishment.