Applicant's case
19 At the outset of her submissions at [1.4]-[1.8], the applicant refers to delay in this matter being listed for hearing and states that it is of grave concern that in a matter regarding issues of procedural fairness that "the Court itself has allowed 12 months to be administratively squandered by inexplicable delays which have inevitably caused the injustice originally caused to become a profound and catastrophic failure and impacted my life to cause unimaginable, ongoing harm and detriment".
20 The applicant submits that her claim revolves entirely around procedural fairness - that is, the alleged breaches of s 6(1) of the ADJR Act.
21 In relation to the 10 November 2015 decision, the applicant contends that she was not afforded an opportunity to give the decision-maker a complete financial picture which "they complained was their sole reason for denying my waiver". She points to her two affidavits as providing further and better particulars in this respect.
22 With regard to the 11 December 2015 decision, the applicant states as follows at [2.3] of her submissions.
a. I made claims to Comcare asking them to accept my secondary conditions of 'type 2 diabetes' and 'atrial flutter.'
b. I provided all the evidence necessary to show that these secondary conditions had arisen as a direct result of my compensable conditions of 'major depressive disorder' and 'post-tramatic stress disorder.'
c. My claims manager, Helen Dunn served a section 71 notice on Comcare as my ex-employer requesting a copy of my 'pre-employment medical assessment' (PEMA) dated 20 July 1999 be provided to her. I was not informed of the collection of my sensitive, personal medical information until 11 December 2015.
d. Helen Dunn used the information contained in the PEMA (and only relevant to the time period July 1999) as the basis to deny the secondary conditions of 'obesity,' 'type 2 diabetes' and 'atrial flutter.'
e. 'Procedural fairness' was not observed as the collection of my sensitive, personal medical information was a fundamental breach of the Privacy Act 1988 as well as a contravention of the associated Australian Privacy Principles (APPs). A section 71 notice requires the information sought is 'relevant,' to any claim that is being made.
f. Helen Dunn made a 'false and misleading' statement to Comcare in her section 71 notice by declaring the PEMA was necessary to help her investigate and determine my 'type 2 diabetes' claim.
g. Helen Dunn also neglected to ensure that; matters an individual must be notified about under APP 5.2 include:
• the APP entity's identity and contact details
• the fact and circumstances of collection
• whether the collection is required or authorised by law
• the purposes of collection
• the consequences if personal information is not collected
• the entity's usual disclosures of personal information of the kind collected by the entity
• information about the entity's APP privacy policy
h. Helen Dunn made the 'false and misleading' finding that, 'The evidence of your pre-employment medical indicated that in actuality you had a BMI in the morbidly obese range prior to your compensable condition and had only sustained a reduction in your weight a result of an extended illness.'
i. I was given no opportunity to provide any further medical evidence or information to Helen Dunn which may have prevented her making the adverse decision of 11 December 2015 thus giving rise to a further denial of 'procedural fairness.'
j. Subsequent to the adverse decision of 11 December 2015, I requested a reconsideration.
k. The reconsideration decision was issued on 25 February 2016 by the Review officer, Barbara Ploy who affirmed the earlier decision.
l. Barbara Ploy made several fraudulent statements to support her rationale in effectively denying my secondary conditions.
m. Concerningly, all the reports and clinical notes requested by Helen Dunn from my treating specialists and GP were solicited using a signed authority and consent for the collection and release of medical information that was signed by me in 2011 thereby breaching the Privacy Act and associated APPs.
n. Helen Dunn also communicated directly with Cardio Vascular Services (CVS) and as a result was provided with my sensitive, personal medical information that she was not authorised to collect, use or disclose under any circumstances, again being a serious breach of the Privacy Act and associated APPs.
o. Further and better particulars are provided in 'my first affidavit' at paragraphs 20 - 26 and 'my second affidavit' at paragraphs 91 - 95.
23 Regarding the 9 February 2016 decision the applicant contends at [2.4]:
a. On 9 February 2016 Helen Dunn issued a denial of the discretely identified condition of 'agoraphobia.'
b. I do not currently and have never suffered from a discrete condition of 'agoraphobia.' I suffer from 'agoraphobic avoidance' which is considered a sub class of symptoms associated with my PTSD. It has been consistently identified by my treating psychologist, Dr. Brendon Dellar through all the reports he has provided to Comcare since 2012.
c. Helen Dunn denied me 'procedural fairness' when she requested a supplementary report from Consultant Psychiatrist, Dr. Kevin O'Daly and provided him with a copy of the PEMA she had unlawfully collected, used and disclosed and posed a biased and prejudicial question to him referring him specifically to the contents of the PEMA.
d. In her denial decision, Helen Dunn made the fraudulent and 'false and misleading' statement, 'Dr O'Daly attributed your weight gain to your obsessive personality style not to your compensable condition and you do not meet the DSM 5 for agoraphobia.'
e. Further and better particulars are provided in 'my first affidavit' at paragraphs 27 - 29 and 'my second affidavit' at paragraphs 96 - 106.
24 The applicant specifically refers to ss 3(2), (3), (4) and (5) and 6(1) and (2) of the ADJR Act. She also refers to Appendix B of the Legal Services Directions 2005 (which has since been replaced by the Legal Services Directions 2017) made under s 55ZF of the Judiciary Act 1903 (Cth).
25 The applicant submits the following at [3.3] of her submissions in relation to the Privacy Act 1988 (Cth).
a. Comcare only has 'authority' in relation to seeking information under sections 58 and 71 of the SRC Act and routinely claim the exemption under Privacy Principle 3.4 to collect this information;
'3.4 This subclause applies in relation to sensitive information about an individual if:
• the collection of the information is required or authorised by or under an Australian law or a court/tribunal order.' (emphasis added)
b. However, as specified by sections 58 and 71 of the SRC Act:
(i) Section 58
'58 Power to request the provision of information
(1) Where a relevant authority has received a claim and is satisfied that the claimant:
(a) has information or a document that is relevant to the claim; or
(b) may obtain such information or a copy of such a document without unreasonable expense or inconvenience;
the relevant authority may, by notice in writing given to the claimant, request the claimant to give that information or a copy of that document to the relevant authority within 28 days after the date of the notice or within such further period (if any) as the relevant authority, on the request of the claimant, allows. (emphasis added)
(2) A claimant who has received a notice under subsection (1) shall be taken to have complied with the notice if the claimant gives the relevant authority the information or document specified in the notice within 28 days after the date of notice or within such further period (if any) as the relevant authority has allowed.
(3) Where a claimant refuses or fails, without reasonable excuse, to comply with a notice under subsection (1), the relevant authority may refuse to deal with the claim until the claimant gives the relevant authority the information, or a copy of the document, specified in the notice.' (emphasis added)
(ii) Section 71
'71 Power to obtain information from Departments and authorities
(1) Without limiting the generality of section 70, Comcare may, by notice in writing, require the principal officer of an Entity, a Commonwealth authority or a licensed corporation to give Comcare, within such period as is specified in the notice, such documents or information (or both) as are specified in the notice, being documents or information in the possession, custody or control of the Entity or authority that are relevant to a claim made by, or in relation to, an employee of the Entity or authority or that relate to the performance of functions or the exercise of powers by the principal officer under Part III. (emphasis added)
(2) A principal officer to whom a notice is given shall comply with the notice without delay.'
c. Both section 58 and 71 require that information requested is 'relevant.'
d. The ordinary meaning of 'relevant' being;
'(1) closely connected or appropriate to what is being done or considered or (2) appropriate to the current time, period, or circumstances; of contemporary interest.'
e. This means that requests for information made under section 58 or 71 cannot be considered using the catch-all of, 'related to the functions of the entity' or 'for the management of a compensation claim' because it would give rise to departments and agencies gaining information through the exercise of 'fishing.' This being one of the regular practices under the Privacy Act in concert with the implementation of the APP's it is trying to curtail.
f. Anything that does not come under the subclause 3.4 means that section 3.3 applies in all other cases;
'3.3 An APP entity must not collect 'sensitive' information about an individual unless:
a. the individual consents to the collection of the information and:
i. if the entity is an agency - the information is reasonably necessary for, or directly related to, one or more of the entity's functions or activities; or
ii. if the entity is an organisation - the information is reasonably necessary for one or more of the entity's functions or activities; or
b. subclause 3.4 applies in relation to the information.'
g. Importantly, this means that any other 'sensitive' information collection must ensure the four key elements of 'consent' are met. They are:
• the individual is adequately informed before giving consent,
• the individual gives consent voluntarily,
• the consent is current and specific, and
• the individual has the capacity to understand and communicate their consent.
h. APP 5 requires an APP entity that collects personal information (including sensitive information) about an individual to take reasonable steps either to notify the individual of certain matters or to ensure the individual is aware of those matters. An APP entity must take these reasonable steps before, at, or as soon as practicable after it collects the personal information.
i. Matters that an individual must be notified about under APP 5.2 include:
• the APP entity's identity and contact details
• the fact and circumstances of collection
• whether the collection is required or authorised by law
• the purposes of collection
• the consequences if personal information is not collected
• the entity's usual disclosures of personal information of the kind collected by the entity
• information about the entity's APP privacy policy
j. Further and better particulars are provided in 'my second affidavit' at paragraphs 7 - 23.
26 The applicant asks the Court to make a finding under s 6(1)(a) of the ADJR Act "that a breach of the rules of natural justice has occurred, is occurring, or is likely to occur, in connection with the conduct". She contends that the failure to afford her procedural fairness resulted in the decision being infected by an error of law. In her submissions, the applicant makes reference to Kioa v West (1985) 159 CLR 550 at 576, 582, 584, 609-612; [1985] HCA 81, Moggill Cove Pty Ltd v Burton & Ors [2018] VSC 24 at [2], [21]-[23] and Fulton v Chief of the Defence Force [2017] FCA 913 at [7]-[11].
27 Finally, the applicant asks the Court to direct Comcare to:
(1) accept the request for waiver and repay all monies garnished from her incapacity payments as a result of its bad faith;
(2) accept her secondary conditions of obesity, type 2 diabetes and atrial flutter and associated reasonable medical costs; and
(3) accept symptoms of "agoraphobic avoidance" should no longer be referred to as agoraphobia but considered as a cluster of symptoms associated with her PTSD and therefore reinstate reasonable medical costs and incapacity payments associated with her PTSD without delay.
28 On 5 March 2018, Comcare filed an outline of submissions, to which I refer further below. On 13 March 2018, the applicant responded to those submissions in her "Response to the Respondent's Outline of Argument", expanding on her "explanation for the delay" at [3]-[11]:
3. It was never my intention to progress any of these claims to the Administrative Appeals Tribunal (AAT) for review and hadn't begun to entertain the idea of resorting to the Federal Court and judicial review under the Administrative Decisions (Judicial Review) Act 1977 (Cth) ('ADJR Act') until sometime later. To be entirely frank, I had no idea the ADJR Act even existed, never mind it being something I might have recourse to use.
4. As documented throughout my 'second affidavit' I have provided the majority of complaints and requests I made to Comcare at the time, pleading with them to conduct reconsiderations of own motion to change the biased and prejudicial decisions they had made that were unfairly detrimental to me, stop collecting my personal, sensitive medical information through unlawful means and perhaps most importantly to adhere to the tenets of 'natural justice' in the process of making their administrative decisions.
5. It was all a complete waste of time as Comcare repeatedly refused to give any ground. It was as a last resort I made a 'public interest disclosure' under the 'Public Interest Disclosure Act 2013' (Cth) (the PID Act) on 19 December 2015. (This matter is currently before the Court in the Victorian registry before His Honour, Bromberg J and filed as; 'Hutchinson v Comcare WAD 404/2016.')
6. All this prompted from Comcare was for them to seek external legal advice (ostensibly an assessment as to their likely potential liability should I proceed with litigation) even while assuring me it was only to ensure complete independence during the investigation process to provide a full and thorough review of all my complaints.
7. After the final report was prepared and issued on 22 September 2016 I made a FOI request that confirmed Comcare had commissioned two separate reports with the second report only issued after they had edited and omitted adverse findings made against Comcare employees in the first report.
8. Comcare refused to release the original unedited report to me citing 'legal professional privilege.'
9. It took until I applied to this Court to have the three decisions identified herein for me to fully accept that Comcare, if their employees ever had a clue about how 'natural justice' must be applied in all facets of their decision making, were making these decisions wilfully, recklessly and negligently for the explicit purpose of causing me harm and detriment.
10. I must also acknowledge that my inability to retain legal council, due primarily to financial impecunious circumstances, in concert with my deteriorating psychological and physical health has certainly played a part in contributing to the delay in bringing these matters before the Court.
11. While I fully understand this is an adversarial process, I can't help but wonder that if Comcare really wanted to convince the Court as well as the tax-paying public of their good faith and that they truly embrace and exemplify the legal requirements of being a 'model litigant' on behalf of the Commonwealth, it would behove them to allow this claim to proceed without defaulting to their overused loophole 'extension of time' defence. Allowing the claim to be tested against the more rigorous legislative and legal definitions and provisions available for review before a Justice of the Federal Court.
29 In regard to prejudice faced if an extension of time is not granted, the applicant states that if the three decisions remain in place this will be "an example of judicial incompetence". Alternatively, she says, if an extension of time is granted, Comcare will not be prejudiced.
30 Further, the applicant states that it is in the public interest to allow an extension of time. She acknowledges the need for finality in litigation but contends this "must be assured with a caveat that the correct and preferable decision has been made in every instance and not left to the vagaries of a judicial process that can be routinely gamed by a well resourced and represented defendant with deep pockets".
31 The applicant states that she did seek review in the Tribunal regarding the 11 December 2015 decision, however "due to the constant bullying and intimidation" she was subjected to by the respondents' lawyers "in concert with the unreasonable and incompetent behaviours" of the Tribunal's Registry staff, she felt she had no option other than to withdraw her application.
32 The applicant's reply submissions also address the merits of the substantive application and state that Comcare omitted the secondary condition of atrial flutter which should have been included together with the claims for obesity and type 2 diabetes. She outlines what she describes as "a most egregious breach of privacy" regarding the delegate obtaining her "personal sensitive information". She details the way in which she did not provide consent for this to occur. At [48] of her further submissions, the applicant states:
I do, however, state unequivocally with regard to the 'false and misleading' and fraudulent statement by Helen Dunn, made solely to cause harm and detriment, that I will be requesting a formal charge be laid under s. 137.2 of the Criminal Code Act 1995 to the Australian Federal Police.
33 In relation to the 10 November 2015 decision, the applicant states that it is her firm belief and understanding that the Court has the jurisdiction to review the decision based on a denial of procedural fairness. To this end, she argues at [54]:
54. Procedural fairness must fully and reasonably represent the 'true' and 'factual' financial circumstances of the person requesting a waiver or write off. If there remains any question or if doubts are raised about the veracity of the information provided then 'natural justice' demands that those doubts are satisfactorily and comprehensively ameliorated to the consent of all parties.
34 Finally, the applicant states in some detail that many of the documents contained in the Court book filed in this proceeding are examples of breaches of the Privacy Act.