Grounds 1 and 2
13 These grounds were dealt with together by the applicant and can be considered together. It was submitted that the delegate was required by s 195H(2) of the Administration Act, read with r 52(3)(g) of the Minister's Rules, to consider the following mitigating factors set out in the applicant's response to the Sanction Notice as to why his provider approval should not be cancelled, but failed to do so:
(a) the errors in relation to the failure to record the educators' customer reference numbers and working with children card details (educator details) in the system administered by the Department of Education (now the Department of Education, Skills and Employment) (the Department) were due to an issue with the applicant's third-party software provider and the applicant had worked with the provider to rectify those issues (the software issue);
(b) the applicant had engaged a consulting company to develop an application where educators will sign in electronically and the applicant will be notified of their exact location when they sign in;
(c) the applicant would engage a consulting company to complete a compliance, governance and risk assessment audit of the applicant's company;
(d) the applicant had increased home visits to educators to at least once a month, unannounced;
(e) the applicant was introducing a phone call register to make unannounced phone calls to educators at least once a week;
(f) the applicant had updated quarterly feedback forms sent to parents to request information about any change in employment circumstances of parents and any travel plans;
(g) the applicant was now requiring parents to submit travel itineraries for any proposed travel, which would then be documented and provided to the person entering the timesheet;
(h) the applicant would now cancel the enrolment of a child if the service became aware that the parents had travelled overseas with the child without notifying the service;
(i) the applicant would register all educators with the Department of Justice so that an alert would be received one month before a working with children card was about to expire;
(j) the applicant had taken the investigation seriously, considered additional policies and procedures it would implement to ensure compliance, admitted non-compliance, and accepted responsibility for the actions of its educators; and
(k) in relation to the "child swapping" allegations, despite the parents being asked to identify themselves and their partners as family day care educators, they failed to do so. The applicant had no reason to suspect that the parents were educators (the child swapping allegation).
14 A further mitigating circumstance said not to have been considered by the delegate was that, following consideration of the applicant's response to the Sanction Notice, the number of contraventions and quantum of overpayment decreased substantially from 294,668 instances of non-compliance and an overpayment of $3,311,094 (as alleged in the Sanction Notice), to 5,417 contraventions and an overpayment of $98,976 (as found in the decision).
15 The failure by the delegate to have regard to the submissions and mitigating factors was said to constitute error within the meaning of ss 5(1)(e) and 5(2)(b) of the ADJR Act and/or s 5(1)(b) of the ADJR Act. For the reasons that follow, I find there is no merit in either ground.
16 By s 195H(2) of the Administration Act, the Secretary must have regard to the matters prescribed by the Minister's Rules when deciding whether to impose a sanction under s 195H(1) on an approved provider for non-compliance with a condition for continued approval. Relevantly for present purposes, one of those prescribed matters is whether the provider's non-compliance "is associated with" any other relevant aggravating or mitigating factors "in relation to the non-compliance": r 52(3)(g) of the Minister's Rules. In Azaria Family Day Care Pty Ltd v Secretary [2018] FCA 1640 at [30] the Court, on an application for a stay of a decision of the Secretary to cancel a provider's provider approval, considered it was "arguable" that a decision-maker was required by r 52(3)(g) to take into account policy changes that the provider had said it had implemented to ensure future compliance. I am, with respect, unable to agree. In my view, on the proper construction of r 52(3)(g), "any other aggravating or mitigating factors" are only those factors bearing on the culpability of the non-compliance (increasing or decreasing) which have not otherwise been taken into account under any of the preceding subparagraphs of r 52(3). This construction arises as a matter both of textual and contextual analysis. Rule 52(3)(g) must be read with chapeau to r 52(3), namely "[i]n deciding whether to impose a sanction on the provider, the Secretary must take into account whether the provider's non-compliance is associated with any other relevant… mitigating factors in relation to the non-compliance". Read as a whole, a mitigating (or aggravating) factor to which the delegate must have regard under r 52(3) in considering whether to impose a sanction are factors which have a relationship with the non-compliance. The phrase "associated with" requires a connection between the non-compliance and the identification of factors which mitigate (or aggravate) the non-compliance. The phrase "in relation to the non-compliance" in r 52(3)(g) requires some causative connection between such factors and the non-compliance. Contextually, that construction is consistent with the preceding paragraphs of r 52(3), which are all concerned with matters relating to the commission of the non-compliance itself, and which the Secretary must consider in deciding whether to impose a sanction for the non-compliance. This construction is also consistent with r 52(4), under which the Secretary is required to take broader considerations into account - including "all relevant considerations" under r 52(4)(b)(v) - in deciding whether to cancel the provider's approval. "Relevant considerations" may, in appropriate cases, include remedial action taken by the provider to ensure future compliance, but that does not make them "mitigating factors" for the purposes of r 52(3)(g).
17 On the case as presented, of the "mitigating factors" identified, only two would bear on the culpability of the applicant's non-compliance: (1) the software issue that the applicant gave as the reason why the educator details were not accurately provided; and (2) the "no reason to suspect" claim made by the applicant in relation to the child swapping allegation. Aside from the "mitigating circumstance" said to be that the number of contraventions and quantum of overpayment had decreased substantially from the Sanction Notice to the findings of contravention and overpayment as found in the decision, the other "mitigating factors" identified all relate to steps taken by the applicant by way of remedial action in rectification of the non-compliance of the conditions for his continued approval. Those factors do not bear upon the applicant's culpability in respect of the non-compliance and the delegate was not required to take those factors into account under r 52(3)(g) of the Minister's Rules. Nor was it a "mitigating circumstance" within the terms of r 52(3)(g) that ultimately the number of contraventions and quantum of overpayment was less than as claimed in the Sanction Notice.
18 Furthermore, the reasons disclose that the delegate did have regard to the two matters put forward by the applicant which may be regarded as "mitigating factors" within the terms of r 52(3)(g):
(a) as to the asserted software issue in relation to the recording of the educator details, the delegate's reasons for decision disclose that the delegate did consider whether the incomplete educators' details resulted from a third party software provider glitch beyond the control of the applicant, but was not satisfied on the material available to her that it was a software issue as claimed by the applicant and not a failure in the applicant's procedures. The significance of this is that the explanation the applicant gave was not accepted by the delegate and hence was not a "mitigating factor" in relation to the non-compliance;
(b) as to the child swapping allegation, in his statutory declaration dated 11 June 2019 and annexed to his submissions in response to the Sanction Notice, the applicant asserted that he was "disappointed" that there were parents who had engaged in that conduct, but it was his view that Super Family Day Care had complied with its obligations under the Administration Act in relation to this issue. The delegate took the applicant's explanation into consideration in determining whether there had been non-compliance, but found there was no evidence demonstrating how the applicant executed and documented his policies and procedures. Further, the delegate expressed concern that the applicant did not appear to understand what child swapping was and did not understand the steps that needed to be taken to prevent it, including actions and documentation as part of such a process. Thus, in this instance also the delegate did not accept what was put to her by the applicant.
19 Nor did the delegate breach s 199A(2) by failing to take these "mitigating factors" into account, as submitted. Not all of the matters raised by the applicant were the subject of separate and specific consideration by the delegate, but they did not need to be. The delegate's reasons disclose a careful consideration of the applicant's extensive submissions, including engaging in a detailed way with the applicant's representations that were relevant to the cancellation of his provider approval under s 195H(1) of the Administration Act. However, in this instance, the delegate found based on the evidence before her that the applicant's non-compliance was of a systemic and ongoing nature, involving a number of contraventions and substantial overpayments. It cannot be said that the delegate disregarded either what the applicant put before the delegate in mitigation of his non-compliance or the applicant's assertions concerning the remedial action he had and would undertake.
20 Finally, although not raised as a separate ground of review, the applicant's written submissions also claimed breaches of s 194E(1)(g) and (k) of the Administration Act, read with r 46(3) of the Minister's Rules. The applicant claimed that the delegate failed to take the "mitigating factors" identified above at [13] into account when applying s 194(1)(g) of the Administration Act and r 46(3) of the Minister's Rules.
21 Sub-sections 194E(1)(g) and (k) of the Administration Act provide:
(1) The Secretary must have regard to the following matters in determining whether a person is a fit and proper person for the purpose of paragraph 194C(b), (c) or (d) or 194D(c) or (d):
…
(g) the arrangements the person has:
(i) to ensure the person complies with the family assistance law; and
(ii) to ensure anyone the person is responsible for managing complies with the family assistance law;
…
(k) any other matter prescribed by the Minister's rules;
…
22 For the purposes of s 194E(1)(k), r 46(3) of the Minister's Rules provides:
The Secretary must have regard to the understanding that can be demonstrated by the provider or person with management or control, of the obligations that would apply under the family assistance law, and the level of commitment to complying with those obligations.
23 The matters in s 194E(1)(g) and r 46(3) were specifically considered by the delegate, namely the delegate did address the arrangements that the applicant had in place to ensure compliance with the family assistance law, the understanding that could be demonstrated by the applicant of his obligations under those laws and the level of the applicant's commitment to complying with those obligations. The delegate's reasons included the findings at [190] and [192] that the applicant had not demonstrated that he had instituted or could maintain effective governance arrangements to ensure compliance with the family assistance law, and the extent of the applicant's non-compliance did not give the delegate confidence that he had the ability to monitor and/or identify non-compliance. The claim that the delegate did not comply with s 194E(1)(g) of the Administration Act, or r 46(3) of the Minister's Rules is without foundation and rejected.