Background
3 The background facts to these proceedings are helpfully summarised in paras [1]-[12] and [15]-[17] of the judgment of Jarrett FM. I do not understand this summary to be disputed. In those paragraphs his Honour observed as follows:
1. Mr Hu feels aggrieved by a decision made on 27 April, 2009 by a delegate of the Commonwealth Ombudsman, Mr Pezzanite. The decision challenged in these proceedings, made pursuant to s.6 of the Ombudsman Act 1976, is that the Commonwealth Ombudsman would not investigate a complaint made on 20 March, 2009 by Mr Hu against an officer of the Migration Agents' Registration Authority.
2. Mr Hu seeks an order, amongst many others, that the Commonwealth Ombudsman's decision not to investigate his complaint be set aside pursuant to s.5 of the Administrative Decisions (Judicial Review) Act 1975.
3. Mr Hu's complaint against the Authority's officer was initiated on 20 March, 2009. It concerns the actions of an officer of the Authority, Ms Vee Moser, who responded to an enquiry by Mr Hu about a complaint made by him to the Authority in 2008 concerning a particular migration agent. That complaint was finalised by the Authority in September, 2008. The Authority's decision in relation to that complaint was the subject of a complaint to the Commonwealth Ombudsman in late 2008. In December, 2008 the Ombudsman decided not to investigate that complaint. That decision was the subject of a judicial review application that I determined on 19 March, 2009 (Hu v Giles [2009] FMCA 368). I dismissed the application.
4. The current application has its genesis in Ms Moser's response to an email sent by Mr Hu to the Authority on 22 January, 2009. The email was addressed to Mr Brad Abbott. He had been an officer of the Authority during the currency of Mr Hu's first complaint to the Authority in 2008. Mr Abbott was involved in the handling of Mr Hu's first complaint and was a point of contact for Mr Hu with the Authority.
5. The email of 22 January, 2009 asked that Mr Abbott sign an email that he had sent on 18 September, 2008 (relating to the first complaint made by Mr Hu to the Authority). Mr Hu made two further requests, but they are difficult to understand. I set them out in full:
o Secondly, I have inquire is about how to protect my family privacy. I stronger doubt about Chris Campbell leak my privacy for illegal purpose. I hope to temporarily freeze my authority to MARA about my privacy.
o Furthermore, if my case has not been finalized, I request the MARA Committee to charge my complaint. If my case already has been done, I request the MARA Committee to send me the formal MARA official decision letter with the appointed authority signature by post.
(faithfully reproduced).
6. On what appears to be 29 January, 2009, Ms Moser replied to Mr Hu's email of 22 January. She said:
o Mr Abbott is no longer employed at the Migration Agents Registration Authority (MARA). I am therefore unable to provide you with a "signed email" as requested.
o A decision on your complaint (file ref0316914-4362) was made on 9 September 2008 and notified by email to you. Following this, you raised some issues regarding the decision. On 2 October 2008 you indicated that you did not want MARA to contact you any more.
o We now consider the matter closed. As you have been advised you have a right to approach the Commonwealth Ombudsman if you are dissatisfied with our decision.
o In relation to your concerns about privacy, MARA will not release personal information about you unless it is required to do so by law.
7. On 30 January, 2009 Ms Moser sent to Mr Hu copies of some documents that had been received by the Authority from the migration agent that was the subject of Mr Hu's complaint to the Authority. According to the evidence, they were received by him on 5 February, 2009. The documents so provided included three documents that were said to comprise the contract of retainer between Mr Hu and the relevant migration agent. In fact the three pages referred to are a letter from the migration agent to Mr Hu dated 12 March, 2007 (2 pages) and an authority bearing the letterhead of Bond & Forsyth (1 page). Bond & Forsyth appear to be the employer of the migration agent with whom Mr Hu fell into dispute. The latter document authorises the migration agent to act on Mr Hu's behalf. It also contains some acknowledgments. It bears the date 12 March, 2007.
8. The copies of the documents supplied to Mr Hu bear a certification on each page in the following terms:
This is a true and accurate copy
of the original
(signed)
JOEY SIEN POONG CHUNG
The Justice of The Peace 180711
Date: 04 June 2008
9. Mr Hu says that the documents provided by Ms Moser are forgeries, perhaps prepared by the migration agent in response to his complaint to the Authority about her. As evidence of this, he argues that the documents are not signed on all pages by him as one might expect them to be, they are not in a sufficiently legal form and that the one page that does bear his signature is different to that which he remembers signing. Further, he says that his signature was not witnessed by "The Justice of The Peace" that certification having been placed in the documents long after he signed.
10. 4 June, 2008 is the date of the migration agent's response to the complaint made by Mr Hu to the Authority. It seems reasonable to assume that the certification by "The Justice of The Peace" was placed on the documents for that purpose. I do not consider it reasonable to read the certification as some form of witnessing of Mr Hu's signature on the relevant documents. It does not purport to be so. It merely appears to be certification of the correctness of the copy.
11. On 5 February, 2009 Mr Hu sent an email to Ms Moser in the following terms:
o I have received the registered post mail today. Thank you very much for your help.
o After I checked the documents inside, I did not find the email from documents which I put it in the attachment name unsigned email.
o And I also hope to confirm whether the other three documents in the attachment were the copies of the contract between the agent and I which Mara received from my former agent Ms Liu.
o Best Regards,
(faithfully reproduced).
12. On 6 February, 2009 Ms Moser responded to Mr Hu:
o We will send the signed email you have requested below in the post today. With regards to the other three documents, as far as we are aware they are the contract.
o Signed -Vee* Moser
….
15. Mr Hu's complaint to the Ombudsman was delegated to Mr Pezzanite for action. Notwithstanding the terms of Mr Hu's complaint, it was approached by Mr Pezzanite as a more general complaint about the reasoning process that led to the dismissal of his original complaint. In particular Mr Pezzanite understood that Mr Hu was concerned by the Authority's view that the letter and the authority with it were "the contract" between Mr Hu and the relevant migration agent. Consistent with that understanding, on 16 April, 2009 Mr Pezzanite wrote to Mr Hu:
o So that we may better understand your complaint, could you please answer the following queries:
o 1. Do you believe that some or all of the three documents provided to you by the MARA, referred to by it as "the contract", are fake?
o 2. Do you allege that the Migration Agent provided these fake documents to the MARA or do you allege that the MARA produced fake documents?
o 3. Did you enter into any other contract with this Migration Agent? If so, could you please provide us with a copy of it?
o 4. What impact have these documents had on your complaint to the MARA?
o 5. If the documents are fake, what information presented in those documents do you believe has been to your detriment?
o 6. What outcome are you hoping to achieve through this complaint?
o Once we receive your responses, we will then be in a better position to determine whether we need to contact the MARA and investigate the issues you have raised.
16. Mr Hu's response made it clear that his complaint was against Ms Moser "and her conducts". He also made it clear that he asserted that the documents said by the Authority to be the contract of retainer with the migration agent were not genuine and that they were not signed on every page by him.
17. Thereafter followed an exchange of correspondence between Mr Hu and Mr Pezzanite which culminated in the decision now under review. I will not set out in full the terms of that correspondence, suffice it to say that it consists largely of requests by Mr Pezzanite for explanations and Mr Hu's answers to those requests.
4 I adopt this summary of background facts.