Contraventions of ss 18 and 29(1)(g) and (h) of the ACL
68 The applicant contends that the respondent represented to consumers of restaurant services in Australia that:
(a) the respondent's services are a sub-brand, branch, franchise, "sister" restaurant or otherwise commercially related to the applicant's ESTABLISHMENT business;
(b) the respondent's services are sponsored, licensed or approved by the applicant's ESTABLISHMENT business or its owner; and/or
(c) the respondent is licensed, authorised, sponsored, approved or endorsed by the applicant's ESTABLISHMENT business or its owner
(the Representations).
69 The applicant contends that the Representations are and were false, and accordingly the respondent has engaged in conduct which is contrary to ss 18 and 29(1)(g) and (h) of the ACL.
70 In Self Care, the High Court set out some well-established principles concerning ss 18 and 29 of the ACL. They are relevantly as follows:
(a) determining whether a person has breached s 18 of the ACL involves four steps: first, identifying with precision the "conduct" said to contravene s 18; second, considering whether the identified conduct was conduct "in trade or commerce"; third, considering what meaning that conduct conveyed; and fourth, determining whether that conduct in light of that meaning was "misleading or deceptive or … likely to mislead or deceive": [80];
(b) the third and fourth steps require the court to characterise, as an objective matter, the conduct viewed as a whole and its notional effects, judged by reference to its context, on the state of mind of the relevant person or class of persons. That context includes the immediate context (relevantly, all the words in the document or other communication and the manner in which those words are conveyed, not just a word or phrase in isolation) and the broader context of the relevant surrounding facts and circumstances: [82];
(c) where the conduct was directed to the public or part of the public, the third and fourth steps must be undertaken by reference to the effect or likely effect of the conduct on the ordinary and reasonable members of the relevant class of persons. This avoids using the very ignorant or the very knowledgeable to assess the effect or likely effect; it also avoids using those credited with habitual caution or exceptional carelessness, or considering the assumptions of persons which are extreme or fanciful: [83]; and
(d) although s 18 takes a different form to s 29, the prohibitions are similar in nature and in the Self Care appeal there was no relevant meaningful difference between the words "misleading or deceptive" in s 18 and "false or misleading" in s 29: [84]. In the present case, neither party suggested any relevant difference between those two provisions.
71 For the purposes of the present case, the following principles are also relevant. First, conduct is, or is likely to be, misleading or deceptive if it has a tendency to lead into error: Australian Competition and Consumer Commission v TPG Internet Pty Ltd [2013] HCA 54; (2013) 250 CLR 640 at [39] (French CJ, Crennan, Bell and Keane JJ).
72 Second, the threshold "likely to be" is satisfied where there is a real and not remote possibility that conduct will mislead or deceive: Australian Competition and Consumer Commission v Employsure Pty Ltd [2021] FCAFC 142; (2021) 392 ALR 205 at [89] (Rares, Murphy and Abraham JJ).
73 Third, the respondent places particular reliance on a passage from the judgment of Stephen J (with whom Barwick CJ and Jacobs J agreed, as also did Aickin J by reason of having agreed with the reasons of Barwick CJ) in Hornsby Building Information Centre Pty Ltd v Sydney Building Information Centre Ltd (1978) 140 CLR 216 at 229, dealing with a case in which Sydney Building Information Centre Ltd sought an injunction restraining a company from carrying on business under the name "Hornsby Building Information Centre" on the ground of misleading or deceptive conduct pursuant to the then ss 52 and 80 of the Trade Practices Act 1974 (Cth). In that passage, Stephen J said:
There is a price to be paid for the advantages flowing from the possession of an eloquently descriptive trade name. Because it is descriptive it is equally applicable to any business of a like kind, its very descriptiveness ensures that it is not distinctive of any particular business and hence its application to other like businesses will not ordinarily mislead the public. In cases of passing off, where it is the wrongful appropriation of the reputation of another or that of his goods that is in question, a plaintiff which uses descriptive words in its trade name will find that quite small differences in a competitor's trade name will render the latter immune from action …. The risk of confusion must be accepted, to do otherwise is to give to one who appropriates to himself descriptive words an unfair monopoly in those words and might even deter others from pursuing the occupation which the words describe.
At 230, Stephen J said that the case of statutory misleading conduct was a fortiori. His Honour said:
To allow this section of the Trade Practices Act to be used as an instrument for the creation of any monopoly in descriptive names would be to mock the manifest intent of the legislation.
74 As indicated above, since September 2000, the applicant (or its predecessor in title, JJE) has conducted a business providing restaurant, bar and hotel services under the trade mark ESTABLISHMENT. Ms Muller, the company secretary of the applicant, gave detailed evidence of the extensive promotion by the applicant of its business and services by reference to that trade mark. The business has drawn around 20,000 to 25,000 patrons per week for over twenty years, from which a significant reputation has accrued. The name ESTABLISHMENT has been displayed throughout the business venue in ways which would be noticed and remembered by customers, including by way of external and internal signage, branded uniforms worn by staff, branded menus, and branded items provided to customers (such as pens, umbrellas, matches and note cards). The ESTABLISHMENT business has received favourable reviews in mainstream newspapers and magazines circulating throughout Australia, including in Brisbane. The ESTABLISHMENT business has also been promoted by way of direct marketing to consumers via promotional material distributed to the Merivale database (the applicant being a member of the Merivale group of companies), hosting events at ESTABLISHMENT which in turn attract media coverage, and the five week "March into Merivale" festival, which has been held annually since 2009 and which is promoted nationally both online and in print media.
75 Ms Jarvie-Gibbs also gave evidence of her experience, having been employed as a publicist for the Merivale group of companies from February 2013 until December 2016, and having continued to work as a consultant to the Merivale group of companies when she started her own public relations business until 2021. Ms Jarvie-Gibbs worked closely with print media, free-to-air television networks, radio and online publications, as well as government tourism bodies such as Tourism Australia and Destination NSW, to publicise ESTABLISHMENT around Australia and internationally. Ms Jarvie-Gibbs exhibits an editorial published in Qantas Travel Insider magazine on 7 July 2016 which was sent to subscribers of Qantas Frequent Flyers and was also made available online, saying (CB1/74):
Sydney's famous Establishment complex is more than just hip bars and restaurants. A quirky boutique hotel is also part of the attraction. Some of Sydney's best eateries - including two-hatted restaurants Est. and Mr Wong - are part of the Merivale empire.
On 31 May 2018, the Courier Mail (circulating in Brisbane) published an article with the headline "Sydney bars cheap drinks: Justin Hemmes, 49 per cent off drinks at 37 venues" (CB1/90). The article stated that "Merivale boss Justin Hemmes" would be cutting the price of drinks at 37 of his venues, including "his signature CBD nightspot Establishment …" (CB1/91).
76 The ESTABLISHMENT business has also received numerous awards, including Hotel Bar of the Year, 25 Hottest New Hotels in the World and Sexiest Designed Bar, and has been listed in the Top 100 Restaurants in the World by Condé Nast Traveller. These awards are promoted online and in print media.
77 The ESTABLISHMENT business was the first "precinct" style venue of its kind in Australia. It was considered to be unique or unusual because it consisted of many different kinds of eateries, bars and clubs, as well as an accommodation hotel, in the one location. It was marketed as a "destination venue" for that reason.
78 A number of existing brands within the Merivale group of companies have been used in multiple locations. The "Totti's" branded restaurants have opened in five locations: Bondi in Sydney's East, Rozelle in Sydney's Inner West, George Street in Sydney's CBD, Lorne in Victoria and at the Sydney Cricket Ground in Moore Park. Similarly, "Queen Chow" branded restaurants have opened in Narooma on the South Coast of NSW, Manly and Enmore in Sydney, and at the Sydney Cricket Ground in Moore Park. The "Jimmy's Falafel" branded restaurants have opened on George Street in Sydney and at the Sydney Cricket Ground in Moore Park, with a restaurant in Paddington in Sydney's East under construction. The extensive media reports also referred to the expansion of the Merivale group of companies into Victoria and Byron Bay, with the purchase of Tomasetti House in Melbourne and Cheeky Monkey's in Byron Bay. It follows that consumers around Australia would be aware that the Merivale group of companies operates many of its brands in multiple locations, including in cities other than Sydney, and States other than New South Wales. The evidence also establishes that customers of the ESTABLISHMENT business come from all around Australia, which would include a significant number of visitors from Brisbane, being Australia's third largest city.
79 The respondent submits that, despite the evidence of reputation adduced by the applicant, there are various factors which point away from the alleged Representations.
80 The respondent relies on the reasoning of the High Court in the Hornsby Building Information Centre case, and submits that the price to be paid for the applicant using an eloquently descriptive name is that the application of that name to another like business will not ordinarily mislead the public. The respondent submits that, because the respondent has chosen a descriptive name, quite small differences in a competitor's trade name will render them immune from action for misleading conduct, and the addition of "203" by the respondent is more than small and is enough for consumers to distinguish between the two businesses. The respondent submits that any deception that might arise would stem not from the respondent's use of "establishment", but from the fact that the applicant initially chose a descriptive word as its title. The respondent accepts, however, that it is possible for a trader to establish that descriptive words have acquired a secondary significance referable to that trader's business which would be sufficient to give rise to an action for misleading or deceptive conduct, but submits that such cases are rare. The respondent submits that the Court should also consider the evidence of use of the same name by third parties, as weighing against the conclusion that a reputation has been sufficiently established and that consumers are likely to be misled or deceived.
81 While the descriptive element of ESTABLISHMENT is an important consideration, in my view the applicant has succeeded in building up a reputation which is so strong that ESTABLISHMENT has acquired a secondary significance as identifying the applicant's business venue in Sydney. The evidence of reputation in the present case establishes that the applicant's reputation associated with ESTABLISHMENT is so extensive and prominent as to create a real possibility of leading ordinary and reasonable members of the public into erroneously thinking that the restaurant known as ESTABLISHMENT 203 is a commercial extension of, or otherwise associated with, the applicant's restaurant, bar and hotel known as ESTABLISHMENT in Sydney. While the marks are different, I do not regard the addition of "203" as negating the real possibility that consumers would associate the word ESTABLISHMENT with the applicant's well-known business. Apart from those rare consumers who are so deeply knowledgeable about the Queensland cattle industry to appreciate that "203" is a reference to the Stanbroke group's abattoir registration number, the number "203" is unlikely to have any identifiable meaning in the minds of consumers. Those consumers may well think that "203" is intended to differentiate the restaurant in Brisbane from the business venue operated in Sydney, while retaining a marketing link with that business.
82 I note also the circumstance that nowhere on the website for the ESTABLISHMENT 203 restaurant is there any reference to an abattoir called ESTABLISHMENT 203, as Mr Menegazzo accepted (T163.33-164.3; CB5/2070-90). Nor is there any evidence of any material in the respondent's restaurant (such as in the leather-bound menu) which gives any explanation for the name or the significance of the number "203". Even the Stranbroke group's website contains no reference to an abattoir called ESTABISHMENT 203 (T162.36-163.27; Ex A, tab 12). Those facts stand in stark contrast to the evidence which Mr Menegazzo gave in his affidavit (paras 39-40), to the effect that for people who did not know the Stanbroke group's business, the restaurant name would be "better once the connection to our beef was explained to them" and that using the establishment number as the name of the restaurant would "leverage the connection between the abattoir and the restaurant to lift the reputation of both our restaurant and our beef". In the absence of any explanation to ordinary customers of the reason for choosing the name ESTABLISHMENT 203, the connection between the abattoir and the restaurant business would be entirely lost on them.
83 The respondent also submits that the parties' operations are very different. The respondent draws attention to the fact that the applicant's ESTABLISHMENT business has two venues that trade under the name ESTABLISHMENT, namely the Establishment Hotel and the Establishment Bar. The other bars and restaurants in the ESTABLISHMENT building all trade under their own names, such as Hemmesphere and Mr Wong. The respondent submits, and I accept, that the evidence shows that the Establishment Bar is essentially a bar, and although people can purchase bar food there, consumers would not understand it to be a restaurant. While people can order food at the bar, Mr Ellem described it as "bistro style" food (T88.9-13). The evidence is that the Establishment Bar is a large and noisy bar which is often packed with people and is standing room only (Mr Ellem at T89.42-47). By contrast, the respondent's ESTABLISHMENT 203 restaurant is an exclusive fine-dining restaurant focused on food, particularly high-quality steak, and seats only 80 diners. Accordingly, the respondent submits that consumers would not think that ESTABLISHMENT 203 might be a commercial extension of, or otherwise associated with, the Establishment Bar.
84 The difficulty with that submission is that the word ESTABLISHMENT is used by the applicant in its branding and promotional material to refer to the whole ESTABLISHMENT precinct, comprising restaurants, bars and a hotel. The reputation in ESTABLISHMENT has therefore accrued to the precinct as a whole, and not just to the Establishment Bar and the Establishment Hotel. Accordingly, while the individual restaurants located in that precinct have their own names, the fine-dining restaurants at the precinct are also associated with the name ESTABLISHMENT. For that reason, I do not think that it would appear unnatural to an ordinary and reasonable member of the public to think that a fine-dining restaurant known as ESTABLISHMENT 203 in Brisbane would be associated with the venue or precinct known as ESTABLISHMENT in Sydney which itself includes fine-dining restaurants.
85 The respondent submits that consumers would know that the applicant's ESTABLISHMENT business is not part of a chain and submits that its reputation is tied to the building in which it is located. The respondent submits that there is no evidence that the applicant has made use of ESTABLISHMENT in respect of any activity outside that building, and thus consumers would not expect the applicant to open another business under that name in a different building, let alone in another city.
86 In my view, that submission is undermined by the fact that it is equally well-known that the business operating under the mark ESTABLISHMENT is part of the Merivale group of companies, and that the Merivale group of companies often uses the same brand to refer to multiple locations, such as "Totti's", "Queen Chow", and "Jimmy's Falafel". There is thus ample reason for consumers to expect that the applicant would use the mark ESTABLISHMENT at another venue in another city.
87 The respondent next submits that consumers would expect a Merivale business to be promoted differently, in that when the Merivale group opens a new venue it is generally promoted as a Merivale venue with a great deal of publicity and media attention. In contrast, the respondent's restaurant has not been promoted as a Merivale venue or with other Merivale venues. While I accept that this factor may have the effect of reducing the likelihood of consumers being misled or deceived, I do not regard it as a matter of much significance. Consumers may well think that the common element of ESTABLISHMENT in the two names is sufficient to make good an association with the applicant's business, and even if they were conscious of the Merivale group's usual marketing practice, they may well proceed on the assumption that they simply had not become aware of any publicity for ESTABLISHMENT 203 which may exist drawing attention to the Merivale group.
88 The respondents also submit that the risk of consumers being misled or deceived is further reduced because the applicant's business is in Sydney, whereas the respondent's business is in Brisbane, and the reputation of the applicant's venues is necessarily much weaker in Brisbane. In my view, the very extensive and prominent nature of the applicant's reputation in the mark ESTABLISHMENT throughout Australia, including in Brisbane, is sufficient to establish a real and not remote possibility of consumers being led into error.
89 Finally, the respondent submits that there is no evidence of consumers actually being misled or deceived, despite the respondent's restaurant having been open for about nine months. However, as the respondent accepts, the absence of evidence of actual deception is not determinative, and in my view such evidence is not necessary in the present case.
90 In all the circumstances, I am of the view that there is a real possibility of ordinary and reasonable members of the public being led into erroneously thinking that the respondent's restaurant known as ESTABLISHMENT 203 is a commercial extension of, or otherwise associated with, the applicant's restaurant, bar and hotel business known as ESTABLISHMENT, or that the respondent is using that name with the approval of the owner of the ESTABLISHMENT business. That, of course, is false. Accordingly, I find that the Representations constituted contraventions of ss 18 and 29(1)(g) and (h) of the ACL.
91 A further issue which was debated before me was whether it is necessary for the applicant to show that a "not insignificant number" of the relevant section of the public is likely to be misled or deceived by the impugned conduct. In favour of such a requirement is the reasoning of the Full Court in National Exchange Pty Ltd v Australian Securities and Investments Commission [2004] FCAFC 90; (2004) 61 IPR 420 at [23] (Dowsett J) and [67]-[71] (Jacobson and Bennett JJ); Peter Bodum A/S v DKSH Australia Pty Ltd [2011] FCAFC 98; (2011) 280 ALR 639 at [206]-[209] (Greenwood J, with whom Tracey J agreed); and Hansen Beverage Company v Bickfords (Australia) Pty Ltd [2008] FCAFC 181; (2008) 171 FCR 579 at [46]-[47] (Tamberlin J) and [66]-[72] (Siopis J). However, against the proposition are two more recent Full Court decisions, namely Trivago NV v Australian Competition and Consumer Commission [2020] FCAFC 185; (2020) 384 ALR 496 at [190]-[193] (Middleton, McKerracher and Jackson JJ); and Australian Competition and Consumer Commission v TPG Internet Pty Ltd [2020] FCAFC 130; (2020) 278 FCR 450 at [23] (Wigney, O'Bryan and Jackson JJ). In the present case, in my view a "not insignificant number" of the relevant section of the public (which I regard as potential customers of the respondent's restaurant) is likely to be misled or deceived by the impugned conduct. However, I am bound by the more recent line of Full Court authority, and thus that finding is not necessary, unless an appellate court forms a different view.