background facts
10 Most of the relevant facts were not in contest and many of the facts in contest were either not relevant or of little consequence to the issues I need to determine. The following narrative records my factual findings in relation to those facts that were of significance. Other factual findings are also later recorded.
11 Dulux is a publicly listed company. Its main business operations comprise the manufacturing and marketing of paint and related products. Its head office is located at Clayton in Victoria.
12 Ermel commenced his employment with Dulux on 14 July 2010. His contract of employment (contract of employment) specified his position as Indirects Procurement Manager. That position, as Ermel described it, involved "the strategic acquisition of goods and services to maximise the value that [Dulux] obtains and to properly meet the requirements of the business". The contract of employment identified Ermel's total remuneration as $140,000 per annum. This later increased to $155,344 per annum. Ermel also had a right under his contract of employment to an incentive payment of 15% of his total package.
13 Ian Griffith (Griffith) is, and for a time during Ermel's employment was, the Head of Procurement at Dulux. He commenced employment with Dulux in October 2012. Griffith was recruited into this role from outside of Dulux. Ermel had been an internal applicant for the same position, but was unsuccessful in obtaining it. During Ermel's employment, Ermel reported to Griffith. It was Griffith who made the decision to dismiss Ermel.
14 Bradley Simpson (Simpson) is, and during Ermel's employment at Dulux was, Human Resources Manager with responsibility for the area of Dulux's operations in which Ermel was employed. Part of his role as HR Manager was to work with senior managers to assess the performance and potential of employees. At various times during Ermel's employment, Simpson was involved in assessing Ermel's performance and potential. Simpson was involved in advising Griffith in the decision made by Griffith to dismiss Ermel.
15 In December 2012, Griffith participated in a succession planning meeting with various other senior executives. One of the functions of his role as Head of Procurement was to participate in such discussions. In that meeting, Griffith expressed his view to other senior executives that Ermel was not a suitable candidate to take his role should it become vacant. Griffith's manager, Brad Hordern, and others agreed with that view and, as a result, Ermel was removed from the matrix used by Dulux to record its succession plan.
16 At the end of 2012, Dulux acquired another company, Alesco. That acquisition increased the scope of the responsibilities of the procurement area of the company. Griffith determined that there was a need to alter the structure of the group to account for those increased responsibilities. During that time, Griffith decided that Ermel was not capable of fulfilling the role of Indirects Procurement Manager considering the increased responsibilities in that role that had come with the acquisition of Alesco.
17 Sometime thereafter, Griffith devised a new structure for the procurement team. The position he allocated to Ermel in that new structure was a new position called "Sourcing Specialist" (new position).
18 On 24 April 2013, Griffith conducted Ermel's mid-year performance review (performance review). Griffith intended at that meeting to give Ermel a performance grade of two, which meant that his performance needed improvement, and to tell Ermel about the new structure and the position Griffith had in mind for Ermel in it. For those reasons, Griffith anticipated that the performance review could be acrimonious and had Simpson attend.
19 At the performance review, Griffith advised Ermel of his performance rating. Griffith explained the new structure to Ermel and the new role that he had in mind for him in it.
20 Ermel was genuinely surprised and aggrieved by the performance grade given to him. He expressed his disagreement. He also genuinely (and with some justification) regarded the proposal to move him to the new position as an attempted demotion. He described that to Simpson as a constructive dismissal, a characterisation that Simpson disputed. Simpson said to Ermel that if Ermel did not accept the new position he would be "terminating his own employment".
21 Consistently with Griffith's expectation, the meeting was acrimonious. Whether the conduct in which Griffith and Simpson engaged constituted bullying and harassment is relevant to one issue which I will later address.
22 At the performance review, Ermel told Griffith that he intended to apply for the position of Senior Brand Manager for Trade (alternative position). The alternative position was located in a different division of Dulux. Ermel asked Griffith to hold off on announcing the new structure until Ermel knew whether he had been successful in his application for the alternative position. Griffith agreed to hold off. His evidence was that he told Ermel that he could have one to two weeks to go through the process of applying for the alternative position, after which time Ermel would need to move to the new structure and accept the role that Griffith was offering him. Ermel's evidence was that "there wasn't a hard and fast time" set, but the difference on that issue is not a matter of much significance.
23 After the performance review, Griffith and Ermel discussed the new position on a number of occasions. Their evidence as to Ermel's attitude to the new position differed, but again the difference was not particularly significant to the issues I need to determine. Griffith's evidence was that Ermel told him that he could see that the position being offered to him held "some potential", but that Ermel wanted more money and a higher job grade. Ermel's evidence placed less emphasis on his desire for a higher salary and job grade and more emphasis on his view that the problem with the new position was that it constituted a demotion.
24 On or around 29 April 2013, Griffith decided to make two changes to the new position to make it more attractive to Ermel. The first change was that Ermel would report directly to him. The second change was to the title of the position, which was changed from "Sourcing Specialist" to "Procurement Manager Sourcing". Griffith communicated these changes to Ermel. Ermel said that those changes would improve the proposal, but told Griffith that he still felt that it was a role that he did not want to take. A position description for the position, and a slide of the new structure was emailed to Ermel on 30 April 2013.
25 On 1 May 2013, Griffith handed Ermel a letter of offer for the new position (letter of offer). The letter of offer opened by stating that "[w]e are pleased to confirm our offer to you [sic] a transfer of position within DuluxGroup (Australia) Pty Ltd". Contained within the letter of offer was a new contract of employment for Ermel to execute.
26 The terms set out in the new contract offered to Ermel differed from Ermel's then extant contract of employment. Some of those differences were highlighted by Ermel at trial and were said to be disadvantageous to him. The differences highlighted by Ermel were:
a change to the requirement in respect to working hours, to the effect that Ermel could be required to work on public holidays;
an extension of the notice of termination period from one month to three months' written notice; and
a more onerous restraint of trade clause.
27 Around ten days after the letter of offer was provided to Ermel, Griffith spoke to Ermel about the need to finalise and announce the new structure. While Ermel did not accept the letter of offer, he did not resist Griffith announcing the new structure. Details of the new structure were circulated by Griffith on 13 May 2013.
28 On 27 May 2013, Ermel advised Griffith that he had been rejected for the alternative position. Griffith then asked Ermel for a response to the letter of offer. Ermel asked Griffith for more time to consider the offer before responding. Griffith deposed that Ermel sought one day. Ermel disputed that a specific amount of time was specified. Again, it is not necessary to resolve that conflict. It is sufficient that I find, as I do, that Griffith understood that Ermel had agreed to provide a prompt response within a day or so.
29 On 28 May 2013, Ermel was away from work due to illness. Griffith was aware of that absence. He was told by another member of his team that Ermel had called in to say he was unwell.
30 On 29 May 2013, Ermel returned to work. Despite Griffith's expectation that he provide a response to him, Ermel made no attempt to meet with Griffith and communicate his response to the offer. That was a matter of some frustration for Griffith. As a result, Griffith scheduled a meeting with Ermel for 9.00 am on 30 May 2013.
31 At that meeting, Ermel told Griffith that he could not sign the letter of offer as there was "nothing in it for him". Ermel wanted to negotiate changes to the terms of the new position. Consistently with his earlier advice to Ermel, Griffith told Ermel he could not offer Ermel any more money or a higher job grade. Griffith advised Ermel to speak to Simpson. He told Ermel he could lose his position.
32 Ermel then met with Simpson to discuss the letter of offer. Simpson had not seen or spoken to Ermel since the day of the performance review. Ermel again expressed his view to Simpson that the position being offered to him amounted to a constructive dismissal. Simpson again denied that assertion. In cross-examination, Simpson denied (and I accept) that the assertion by Ermel that the offering of the new position amounted to a constructive dismissal had "incensed" him and that he had intimidated Ermel during this meeting.
33 In an account of what was said at the meeting (not challenged by Ermel), Simpson deposed that he told Ermel that Dulux was not going to offer him any more money or a higher job grade. Simpson told Ermel that he had had the offer of the new position for four weeks and that he needed to accept the offer by midday the following day or Dulux would take appropriate action. Simpson explained to Ermel that if he rejected the offer he would be terminating his own employment. Ermel responded by telling Simpson that he would be a terrible poker player and that Ermel could not be bluffed. Simpson insisted that he was not bluffing.
34 Simpson's evidence was that in their meeting on 30 May 2013, Ermel told him that he would be in by 9.00 am the next morning and that he would come to see Simpson and tell him what his answer was. Ermel accepted that he had agreed that he would meet with Simpson the next day. He disagreed that he had told Simpson that he would make a decision by then. However, it was not disputed that Simpson imposed a deadline of 12 pm on 31 May 2013 for Ermel to accept the new position. The solicitors' letter sent by Ermel's solicitors on 31 May (to which I will shortly refer) referred to the deadline and sought its extension.
35 Following his meeting with Ermel, Simpson conveyed to Griffith the substance of his conversation with Ermel and informed Griffith that he had set a deadline of midday the following day by which Ermel had to accept the new position or have his employment terminated. Simpson also told Griffith that Ermel had promised to be in the following day at 9.00 am to provide his response.
36 On 31 May 2013, Ermel was absent from work. Shortly after 9 am, he rang in and spoke to a receptionist named Hayley. He left a message with Hayley that he would not be in that day due to illness and asked that the message be conveyed to Griffith. Griffith denied knowing that Ermel was absent due to illness. There was no direct evidence to contradict that denial. Whether I should draw an inference that the message left by Ermel came to Griffith's attention is a matter I will later address.
37 At around 9.45 am, Griffith attempted to contact Ermel on his personal mobile phone. That occurred after Simpson had come into Griffith's office to ask him if he had seen Ermel, as Ermel had not presented to Simpson at 9 am. Ermel did not answer Griffith's call. Griffith left a voicemail message asking Ermel to contact him. Ermel did not call back.
38 At around 11 am on 31 May 2013, a letter sent that morning by solicitors engaged by Ermel (solicitors' letter) to Michael McMullen, General Manager Human Resources, came to the attention of Simpson. The solicitors' letter set out a number of allegations made by Ermel against each of Griffith, Simpson and Dulux.
39 The letter alleged that:
various misrepresentations were made to Ermel in respect to his employment at Dulux, in breach of the Australian Consumer Law;
during his performance review, Ermel felt pressured and bullied by Griffith and Simpson due to their "aggressive attitude";
Ermel had been subjected to "threats" should he not sign the offer;
the "bullying and intimidating behaviour" of Griffith and Simpson was a breach of Dulux's policy in respect to appropriate workplace behaviour;
Dulux had breached an implied term of trust and confidence in its contract with Ermel;
Dulux had breached section 389 of the FW Act by failing to provide Ermel with a suitable alternative position after the restructure; and
Griffith and Simpson had imposed "arbitrary time limitations" on Ermel in respect to accepting the offer of the new position.
40 The reference made in the solicitors' letter to arbitrary time limits was a reference to the 12 pm deadline imposed by Simpson. In relation to that deadline, the letter stated "[w]e trust that any 'appropriate action' will be delayed until our client's concerns have been investigated and addressed by the company".
41 On receiving the solicitors' letter, Simpson showed it to Griffith and later provided him with a copy. They had a discussion about the letter and decided to wait for the 12 pm deadline before taking any further steps.
42 Shortly after 12 pm, Griffith again discussed the situation with Simpson. Griffith decided to terminate Ermel's employment.
43 During the course of the morning, Griffith and Simpson instructed Dulux's external lawyers to draft a termination letter (termination letter). Both Griffith and Simpson assisted in drafting that letter.
44 When the termination letter was ready at approximately 12.30 pm, Griffith signed it and emailed it to Ermel and his solicitors. It was also couriered to Ermel's home.
45 It is necessary to set out the termination letter in full:
Dear Steven,
On 8 November 2011 you were employed in the position of Indirects Procurement Manager on an annual salary of $140,000. As your Letter of Offer states, "As with any dynamic organisation, your role and responsibilities may change from time to time" and "the Company may transfer you to another position within the company or within the DuluxGroup for which you are suitably qualified."
As you know, since you commenced employment with us we have acquired Alesco. That has resulted in a need to change roles and responsibilities.
On Wednesday 24 April, 2013, we offered you the role of Procurement Manager Sourcing at a Fixed Annual Remuneration (FAR) of $155.344.26. This role is also within your skills, qualifications and experience, does not submit you to unreasonable geographic disadvantage and recognises your prior service with us.
Despite having this offer since Wednesday 1 May, 2013, you have not responded to us about it until two days ago. When you did respond, you told me you refused to sign it. You asked me for more money and a higher job grade. You did not question the tasks, duties or responsibilities. I told you the offer was as it is and there would be no more money and no higher job grade. The terms of the offer, as is, were reinforced to you by Brad Simpson yesterday when you also asked him for more money or a higher job grade.
Given you had taken so long to respond to the offer and when you did, you refused to sign it, after we responded to your questions about more money and you still refused to sign the offer we have now accepted your rejection of that offer.
Given you have rejected the role offered to you and that it is within your skills, qualifications and experience, does not submit you to unreasonable geographic disadvantage and recognises your prior service with us, you will not receive any redundancy pay except that provided for under the NES.
In addition to rejecting the role, you have not attended work today and have not responded to my voice message for you to explain your absence.
In the circumstances, we are exercising our right to effect your termination today by paying out your notice period. Your final pay including any accrued entitlements will be paid to you by eft into your usual bank account.
Please contact me on the number listed below to arrange for the collection of any property belonging to you and for the return of any property in your possession belonging to DuluxGroup.
46 Ermel received the termination letter in the afternoon of 31 May 2013.