BACKGROUND FACTS
6 On 11 May 2015, the applicant's solicitors informed the respondent's solicitors that the Ultra TVC had been seen on free-to-air television by Ms Natalie Artinian, a Senior Brand Manager employed by the applicant, and that the respondent appeared to have breached the interlocutory injunction. The respondent's solicitors then contacted Mr Benjamin Mak, who was, at all relevant times, the Senior In-House Counsel for the respondent.
7 On the same day, after speaking by telephone with Mr Mak, Mr Suraen DeSilva then the Group Business Manager for the respondent, took steps to stop any further broadcasts of the Ultra TVC. He spoke to the Assistant Brand Manager for the Duracell brand for the respondent, Ms Katim Tsui, who contacted the respondent's media agency, MediaCom Australia ("MediaCom"), and the respondent's creative agency, Grey Singapore ("Grey") and requested that they take steps to ensure the Ultra TVC was not broadcast again. The last broadcast of the Ultra TVC occurred on 11 May 2015 at 5.35pm in Perth. The relevant events, which we are not in dispute, are described in affidavits filed on behalf of the respondent made by the respondent's employees and employees of MediaCom and Grey.
8 The Ultra TVC was part of an integrated advertising campaign for the respondent's alkaline battery product, the Duracell Ultra. The creative for the Ultra TVC was developed by the respondent in conjunction with Grey.
9 Grey assigned the Ultra TVC a unique key number - GGDU0151709 ("the Ultra TVC Key Number") - which was subsequently provided to MediaCom and the respondent after the Commercial Acceptance Division of Free TV Australia allocated that number to the Ultra TVC. Whilst the Ultra TVC Key Number was used internally by Grey and MediaCom to identify the Ultra TVC, the respondent's employees usually referred to the Ultra TVC using the code "Halley". This was the name first given to the Ultra TVC by Grey prior to the allocation of the key number.
10 The 2014 proceedings were commenced shortly after the Ultra TVC was first broadcast. The applicant's application for interlocutory relief was heard by me on 7 November 2014. The day before the hearing, the respondent sought to ensure that there were arrangements in place to stop further broadcasts of the Ultra TVC if so ordered by the Court. In consultation with Mr DeSilva, Ms Tsui informed MediaCom and Grey they should be available throughout the day of 7 November 2014 in case any action was required of them.
11 Late on Friday, 7 November 2014, Mr DeSilva and Ms Tsui both received a phone call from Mr Mak. During these conversations Mr Mak informed them of the Court's decision and that the claim "Australia's #1 Longest Lasting Alkaline Battery" ("the Longest Lasting claim") had to be removed from the Ultra TVC. On Saturday, 8 November 2014, Mr Mak sent an email that was copied to a number of people including Mr DeSilva and Ms Tsui. Mr Mak's email included the following:
Suraen and Katim, please find attached the draft orders which the court will finalise by Monday morning. Please shout if you have any queries, concerns or comments. Do note in particular the timelines for removal of the claim from the various advertising materials as discussed yesterday. As advised, please ensure that communication and instructions to third party agencies, merchandisers and stores are clearly documented in writing in no uncertain terms, and compliance (in particular for the POSM) is tracked store by store. Please let me know if you need any assistance in this regard. Thanks.
(emphasis original)
12 In the afternoon of 10 November 2014 Mr Mak sent another email to Ms Tsui which was copied to Mr DeSilva attaching a copy of the orders made by the Court. Mr Mak's email included the following:
Again, please ensure all communication to remove / replace is in writing with clear reference to the above timelines - court-ordered deadlines cannot be missed regardless of whether we have an alternative claim ready to go or not.
(emphasis original)
13 On 10 November 2014, Ms Tsui contacted Grey to arrange for an alternative TVC known as "Mars Unexpected" (promoting a different battery) to be broadcast in the pre-booked spots originally intended for the Ultra TVC. She also sent an email to various people at MediaCom who were asked to "triple check that the TVC has been swapped from Halley to Mars today". Her email was copied to various other people at MediaCom, including Ms Marie Fox who was, at all relevant times, employed by MediaCom as a Media Buying Assistant. From 13 November 2014 to 18 April 2015 inclusive (ie. approximately five months) the Ultra TVC was not broadcast.
14 In the weeks following the interlocutory hearing, the applicant developed a revised version of the Ultra TVC ("the Revised Ultra TVC") without the Longest Lasting claim. The Revised Ultra TVC was also assigned a unique key number - GGDU0151868 ("the Revised Ultra TVC Key Number") - which Grey notified to the respondent and to MediaCom. However, the respondent and MediaCom continued to refer to the Revised Ultra TVC internally as the "Halley" creative.
15 On 14 April 2015, Ms Fox of MediaCom emailed Ms Tsui and asked if the respondent wished to fill some of the respondent's pre-booked television advertising spots with "Halley's [sic] creative". She specifically referred in her email to the Ultra TVC Key Number. Ms Tsui incorrectly assumed Ms Fox was referring to the Revised Ultra TVC when Ms Fox used the words "Halley's creative". In her affidavit Ms Tsui said that she did not check which TVC the key number specified in Ms Fox's email was for because she assumed that it was for the Revised Ultra Key Number. Ms Tsui said in her affidavit:
At that time, I did not check which television commercial the key number Ms Fox was referring to because I assumed that it was the Revised Ultra TVC Key Number. Because MediaCom, including Ms Fox, were aware of the Court issues associated with the Ultra TVC and Ms Fox had earlier, on 19 November 2014, been provided with Revised Ultra TVC Key Number and had been copied into correspondence in February and March 2015 which contained the key numbers for the TVCs, I assumed that Ms Fox was referring to the Revised Ultra TVC when she used the words "Halley's creative".
I accept Ms Tsui's evidence.
16 Ms Tsui forwarded Ms Fox's email to Mr DeSilva asking him if he was "aligned to switch to Halley". Mr DeSilva confirmed he was. He too assumed that this was a reference to the Revised Ultra TVC. It was Ms Tsui's and Mr DeSilva's mistaken assumption that the key number referred to in Ms Fox's email was the key number for the Revised Ultra TVC that led to the further broadcasts of the Ultra TVC and the contraventions of the interlocutory injunction that are the subject of this proceeding.
17 Ms Fox has explained in her affidavit that prior to sending the email, she accessed the MediaCom secure drive which contained the client folder for the respondent. She entered the client folder and mistakenly selected an email stored in the respondent's folder with the subject line "RE: Approval from CAD - Australian Halley TVC" dated 10 October 2014. This email contained the Ultra TVC Key Number. Ms Fox simply copied the Ultra TVC Key Number into her email of 14 April 2015. She did not turn her mind to the interlocutory injunction despite having previously been made aware of it. In her affidavit, Ms Fox, after explaining her mistake, attested that it was never her intention to suggest that the respondent broadcast a television commercial in contravention of a court order. I accept Ms Fox's evidence.
18 In his affidavit, Mr DeSilva refers to investigations he undertook to understand how the Ultra TVC came to be broadcast in contravention of the interlocutory injunction. He said in his affidavit, which was admitted without objection, that Mr Nick Thomas of MediaCom told him that the error occurred because the respondent did not give MediaCom any instruction to purge or delete the Ultra TVC which is why the Ultra TVC and the Revised Ultra TVC were both "in the system". The evidence indicates that no such instruction was provided to MediaCom until 14 May 2015. Mr DeSilva said in his affidavit that he expected that MediaCom would have taken steps to isolate the Ultra TVC or communicated to its staff that it should not be broadcast. He also said that it was never his intention that the Ultra TVC should be broadcast in contravention of any court order. I accept Mr DeSilva's evidence.