8PLH is an unlisted public company limited by guarantee. It is a non-profit company and a registered charity, which operates as a social housing provider managing approximately 900 residential properties in the Central Coast and Hunter regions of New South Wales.
9Approximately 505 of those properties are on the Central Coast, including 391 properties in the Gosford Local Government area.
10PLH provides social housing to eligible persons, primarily persons from socially disadvantaged backgrounds, with approximately 93% receiving government benefits as their main source of income.
11The Plaintiff is 38 years of age. She occupied, as tenant, premises at 1/50 Frederick Street, East Gosford during the period March 2009 to April 2010, before that tenancy was terminated by the managing agent. Those premises were owned privately and tenanted by PLH to make housing available to its clients, in this case, the Plaintiff.
12The New South Wales Land and Housing Corporation ("LandCorp") is the registered proprietor of the Dunbar Way premises. LandCorp is created as a corporation under s.6 Housing Act 2001.
13LandCorp, as lessor, and PLH, as lessee, have entered into a lease of 466 residential properties located in New South Wales by way of a Head Lease. The rent payable under the Head Lease was a total of $1.00 per annum for the lease of all 466 PLH properties, which includes the Dunbar Way premises.
14PLH was prohibited from subletting or licensing the Dunbar Way premises to a person other than an eligible person as defined under the Community Housing Eligibility Policy. Any sublease of the Dunbar Way premises by PLH was to comply with the requirements of the Residential Tenancies Act 2010. The Head Lease contained other provisions which it is not necessary to recite in this judgment.
15On 23 April 2010, the Plaintiff leased the Dunbar Way premises from PLH. On that day, the Plaintiff signed a Performance Agreement agreeing not to partake in any abusive or nuisance behaviour or interfere with the comfort and privacy of neighbours (Exhibit 1, page 42).
16During the life of the Plaintiff's tenancy of the Dunbar Way premises, PLH made several applications to the Consumer, Trader and Tenancy Tribunal ("CTTT") concerning the Plaintiff, including allegations of non-payment of rent, damage to property and antisocial behaviour.
17It appears that an application lodged by PLH on 22 October 2010 was withdrawn on 17 January 2011.
18On about 12 August 2011, PLH issued a termination notice to the Plaintiff (Exhibit 1, page 82). PLH then made application to the CTTT in August 2011 for vacant possession of the Dunbar Way premises and relief pursuant to ss.89, 90 and 92 Residential Tenancies Act 2010 (Exhibit 1, page 86).
19In about August 2011, as a result of things said to him by PLH staff, Mr Gavin, the Chief Executive Officer of PLH, issued a direction that staff were not to attend the Dunbar Way estate on their own, with a minimum of two staff to attend on occasions that were considered necessary (Gavin affidavit, paragraph 32).
20On 20 September 2011, PLH filed an urgent application in the CTTT with respect to the Plaintiff (Exhibit 1, pages 88-92). That application sought a termination order with respect to the tenancy under ss.87, 90 and 92 Residential Tenancies Act 2010.
21It appears that the applications lodged by PLH with the CTTT in September 2011 were withdrawn in October 2011. There is limited evidence before the Court on this application concerning what occurred in the CTTT, and the circumstances leading to withdrawal of the applications. It appears to be the case that no contested hearing proceeded before the CTTT with respect to any of these applications.
22On 8 March 2012, PLH issued a notice terminating the Plaintiff's tenancy of the Dunbar Way premises under s.85 Residential Tenancies Act 2010. Section 85 provides:
"85 Termination of periodic agreement
(1) A landlord may, at any time, give a termination notice for a periodic agreement.
(2) The termination notice must specify a termination date that is not earlier than 90 days after the day on which the notice is given.
(3) The Tribunal must, on application by a landlord, make a termination order if it is satisfied that a termination notice was given in accordance with this section and the tenant has not vacated the premises as required by the notice.
(4) This section does not apply to a residential tenancy agreement if the tenant has been in continual possession of the same residential premises for a period of 20 years or more."
23It was accepted by the Plaintiff that it was open to PLH to terminate the Plaintiff's tenancy by means of a notice under s.85 Residential Tenancies Act 2010. Section 82 of that Act specifies the requisite contents of a termination notice. It was not submitted for the Plaintiff that the notice of 8 March 2012 was itself defective.
24It will be observed that s.85(3) confines the function and powers of the CTTT where termination occurs under s.85 so that the CTTT must, on application by a landlord, make a termination order if it is satisfied that the termination notice was given in accordance with the section and that the tenant has not vacated the premises as required by the notice.
25The Plaintiff's complaint in these proceedings is that she was denied procedural fairness, in that PLH did not comply with what are said to be its obligations to accord procedural fairness to a tenant in the position of the Plaintiff before termination under s.85 occurs.
26It was submitted for the Plaintiff that the CTTT was not empowered to consider such a procedural fairness issue at any hearing of an application under s.85(3), so that it was necessary for the Plaintiff to approach this Court for declaratory and injunctive relief. It was not submitted for PLH that the CTTT was the appropriate forum to deal with the issues raised in this litigation. Accordingly, it is common ground that the present proceedings are properly before this Court.
27The termination notice dated 8 March 2012 referred to PLH policy with respect to the use of the s.85 procedure. Amongst other things, the Plaintiff contends that the statement of PLH policy in this notice does not accurately reflect what the law required of a social housing provider before the s.85 procedure was utilised with respect to a tenant in the position of the Plaintiff.
28The termination notice of 8 March 2012 required the Plaintiff to vacate the Dunbar Way premises by 14 June 2012. The notice stated:
"We confirm that on Thursday, 16th February the Board approved that PLH issue you this notice based on the history of your tenancy (and past tenancy) and the continued risk of serious damage to neighbouring properties, continuing risk of serious injury to neighbours, abuse, intimidation and harassment of neighbours.
If you fail to give vacant possession on or before 14/06/12, PLH will make an application to the CTTT for termination and possession. Section 85 requires that the CTTT MUST make a termination order and an order for possession.
You are responsible to pay rent up to and including the day the keys are handed back to the property. Should you hand the keys back prior to 14 June 2012 your rent will cease this date.
If you have any questions regarding this decision please do not hesitate to contact me. If you are unhappy with this outcome we recommend you contact the Housing Appeals Committee (phone: 02 8741 2555 or 1800 629 794) for advice regarding your options for an appeal of Pacific Link Housing's decision. Please find enclosed a Housing Appeals Committee Appeal Form for your information."
29The termination notice was signed by Fiona Rossendell, Executive Housing Manager with PLH.
30On 21 March 2012, the Plaintiff lodged an appeal to the Housing Appeals Committee ("HAC") (Exhibit CJF1, page 33). It appears that the Plaintiff received assistance from Julie Ryan of the CCAHS Merit Team in completion of the notice of appeal, and in the subsequent HAC appeal itself. The evidence indicates that the Plaintiff did not obtain legal advice with respect to the matter until later in June 2012, after she had vacated the Dunbar Way premises.
31The notice of appeal to the HAC indicated that the Plaintiff contested the factual matters which had led to the eviction.
32The appeal to the HAC was heard on 3 May 2012, with a decision being made by the HAC on 28 May 2012 (Exhibit CJF1, pages 39-55).
33The HAC furnished its reasons to the Plaintiff under cover of a letter dated 28 May 2012.
34Mr Mantziaris emphasised that the HAC was not exercising any statutory appeal function. He submitted that the Plaintiff's use of this avenue of appeal in no way overcame or cured what was said to be a denial of procedural fairness surrounding the issue of the termination notice on 8 March 2012. The powers and functions of the HAC will be an issue to be explored at the final hearing of the Plaintiff's claim for relief. The evidence before me indicates that the HAC exercises a type of merits review function, in accordance with procedures laid down in the Housing Appeals Committee Policy and Procedures 2004 (Exhibit 1, pages 126-127).
35The written decision of the HAC discloses the process undertaken by it, including meetings with the Plaintiff (assisted by Ms Ryan and Glenda Walker of the CCAHS Merit Team) and with representatives of PLH.
36For the purpose of this judgment, it is not necessary to refer in detail to the HAC decision, which recounts the Plaintiff's personal history and tenancy history, and the allegations raised with respect to her tenancy of the Dunbar Way premises. It is apparent that the HAC engaged in a critical and extensive examination of the PLH decision, culminating in a number of criticisms of it, including the limited evidence in support of a number of allegations and the absence of clear reasons as to why all avenues with the CTTT had not been exhausted, or as to why PLH had not "followed procedural fairness in putting allegations to Ms Collins separately or at the CTTT and allowing for response" (Exhibit CJF1, page 53).
37The HAC concluded that, "despite reservations related to the poor documentation and procedural fairness", PLH had made "a correct decision". The HAC decision explained this conclusion by reference to the strong belief of PLH that serious incidents of verbal abuse, injury, property damage and threats were attributable to the Plaintiff and her family, and that there was no other option but to terminate her tenancy. The HAC concluded that PLH had "made a correct decision within their policy guidelines" (Exhibit CJF1, pages 54-55).
38Counsel for the Plaintiff seeks to impugn this approach upon the basis that the PLH policy did not accurately reflect its obligations to accord procedural fairness to the Plaintiff, so that a finding in these terms was itself erroneous.
39The HAC report concluded with a number of recommendations concerning the way in which PLH should approach issues of this type in the future.
40The HAC report set out a number of the allegations raised against the Plaintiff and her response to them. Counsel for the Plaintiff submitted that the Court should not have regard to these factual matters for the purpose of determining the present application, as the Plaintiff was not accorded procedural fairness with respect to them.
41Allowing for the prospect of controversy with respect to matters raised against the Plaintiff, it is noteworthy that the HAC listed amongst the matters for comment, based on information gained through the appeal process, the fact that 12 residents of Dunbar Way had been approved for transfer and moved during the period of the Plaintiff's tenancy, with five of those persons stating reasons directly relating to incidents involving the Plaintiff or members of her household, with seven stating they were fearful about antisocial behaviour in Dunbar Way, with one transfer request mentioning an intention to apply for an apprehended violence order against the Plaintiff's de facto partner and another related to an alleged break and enter by the Plaintiff's sons and subsequent verbal abuse (Exhibit CJF1, page 52).
42The Plaintiff vacated the Dunbar Way premises on 15 June 2012. Following the Plaintiff's vacation of the Dunbar Way premises, an inspection revealed serious damage requiring substantial repair costing $16,442.09. PLH accepts that some of these repair costs relate to general fair wear and tear, and has made an adjustment downwards to reflect the length of the Plaintiff's tenancy. This adjustment has resulted in PLH attributing $9,614.23 to damage, repairs, pest control, locksmith and cleaning costs during the occupation of the property by the Plaintiff, which could not fairly be attributable to fair wear and tear (Gavin affidavit, paragraph 38). PLH is pursuing the Plaintiff for a compensation order in the sum of $11,716.20, by application to the CTTT, to recover the cost of repairs and unpaid rent for the Dunbar Way premises (said to be in the sum of $807.80) (Gavin affidavit, paragraphs 42-43).
43The Dunbar Way premises have been ready to be leased since 6 August 2012. However, the property has not been leased by PLH given correspondence which has passed between the solicitors for the Plaintiff and the solicitors for PLH since 11 July 2012, foreshadowing the commencement of the present proceedings.
44The Plaintiff made application for housing assistance, but this was declined by Housing NSW on 29 June 2012 for the following reasons (Exhibit CJF2, page 2):
"Unsatisfactory former public housing tenants are not eligible for social housing until they have demonstrated that they have been able to sustain a tenancy in the private sector for at least six months. If an unsatisfactory former tenant is unable to sustain a private tenancy, a housing provider will not approve their application for social housing."
45The evidence indicates that the Plaintiff is residing at a boarding house on the Central Coast (Freer affidavit, 18 July 2012, paragraph 27).
46As mentioned earlier, proceedings were commenced by the filing of a Statement of Claim on 23 August 2012.