THE AUTHORITY
19 As the delegate's decision to refuse the appellant's visa application was a fast track reviewable decision, the appellant's case was referred to the Authority for review. The delegate's notification of refusal letter dated 2 May 2016 stated that the Department had forwarded certain information to the Authority, including the "decision record" (the delegate's reasons for decision), material that had been given to the Department before the refusal decision was made, any other information that the Department considered to be relevant to the review, and the appellant's contact details - see: s 473CB(1) of the Act. The audio recording of the arrival interview was not one of the items of material forwarded by the Secretary (by his delegate) to the Authority and was not something which had been before the delegate.
20 By letter dated 3 May 2016, the Authority wrote to the appellant indicating that the matter had been referred to it on 3 May 2016.
21 On 10 May 2016, the Authority made a "post-referral request for documents" to the Department. This included: "There is no recording or PDF transcript of the entry interview or record of the biodata interview, can you please send".
22 On 11 May 2016, the appellant wrote a letter to the Authority stating that he wished to submit further particulars relating to his claims for protection which he submitted was not new information or, alternatively, that exceptional circumstances existed to justify considering the new information. This included:
The delegate made a range of adverse findings and I would like to respond to those findings as follows:
a) In the 26th paragraph on page 6 of the decision, the delegate states that he does not believe the claim I made that a person named [Mr A] was still looking for me as late as 2014. He states that he does not believe this because I had not mentioned this information in my protection visa application dated 15 May 2015 and my statement dated 4 September 2015. The reason that I had failed to mention this was that I was under a lot of stress and was going through so much chaos in my life at the time I submitted my visa application and made my statement. I confirm that after 2009 I was living in hiding - first at my boss' house in Colombo but then they too faced problems with the government. Thereafter I moved and was hiding in different places. [Mr A] kept finding out where I was and would keep trying to contact me usually by phone. The house where I was living in [Town X] is empty after I left Sri Lanka but my neighbour [Mr E] told me that [Mr A] had come looking for me in 2014. I am in contact with [Mr E] and this is how I found out that [Mr A] had been looking for me. [Mr E] knows about this person [Mr A] since I had talked about him and the threats I was receiving in the past.
b) In the 38th paragraph of page 10 of the decision, the delegate states that I was able to live in Sri Lanka safely for three years after the disagreement with [Mr A] and therefore my fear is not well founded. However as I have stated previously I was living in hiding for those three years, firstly with my boss and then moving from place to place. [Mr A] is someone who will go to any lengths to harm me for something he believes I have done. I believe he has connections with the LTTE. When he tried to abduct me in 2009 he came into an area where he was new and where there were Sinhalese people living as well - this just shows how fearless he is.
23 The appellant's letter indicated that he had received pro bono advice and assistance in preparing the letter. He requested an oral hearing.
24 Evidence adduced in the Federal Circuit Court established that the audio recording of the entry interview, requested by the Authority on 10 May 2016, was provided to the Authority on 23 May 2016. That evidence also established that the audio recording had not been before the delegate.
25 On 26 May 2016, the Authority sent an email to the appellant attaching correspondence. That correspondence invited the appellant to attend an interview scheduled for 1 June 2016. The letter included:
You are invited to attend an interview to provide the following information:
• Information about your religious beliefs and activities;
• Information regarding your interactions with [Mr A];
• Information about your whereabouts and activities in the period between 2009 and October 2012; and
• Information in relation to your claims to fear harm as a Tamil, a failed asylum seeker, and a person who departed Sri Lanka illegally.
Please note that the IAA can only consider any new information you provide if there are exceptional circumstances. During the interview you may be asked to explain:
• why the above information could not have been given to the Department of Immigration and Border Protection before it made the decision to refuse you a protection visa
OR
• why the above information is credible personal information which was not previously known and, had it been known, may have affected the consideration of your claims.
26 On 26 May 2006 the Authority telephoned the appellant on his mobile to advise that the Authority had sent the appellant an email. The appellant stated he did not understand what was being said and requested an interpreter. The Authority confirmed it would telephone him back shortly with a Tamil interpreter. Some eight minutes later, the Authority, with an interpreter, telephoned the appellant again, but the call was not answered. The interpreter left a voicemail noting that the Authority had sent the appellant an email on 26 May 2016 regarding an interview the following week and he was asked to contact the Authority if he had any questions.
27 On 1 June 2016, the interview was rescheduled for 2 June 2016. That was because the appellant did not appear on 1 June 2016. When the interview was rescheduled on 1 June 2016, the Authority repeated over the telephone, with the assistance of an interpreter, the information the appellant would be asked to provide and the explanation he might be asked to provide as had been set out in the letter of 26 May 2016. This was then confirmed by an email attaching correspondence dated 1 June 2016.
28 The Authority conducted its interview on 2 June 2016. The following exchanges are significant in this appeal:
[THE AUTHORITY]: Interview resuming. The time is 11.35. Okay. Now, under the Migration Act, I'm required to invite you to comment on certain new information that I have obtained. We've actually already discussed some of this information earlier. But now I'm giving you a formal opportunity to comment. So what I am going to do now is give you an oral invitation to comment on some new information. Subject to your comments, this information would be the reason or part of the reason for affirming the delegate's decision. I haven't made up my mind about the information. Now, I'm going to put each piece of information to you and then explain to you why it is relevant and invite you to comment.
The information comes from the arrival interview that you had with the department on 8 January 2013. So at the arrival interview with an officer of the department, you were asked what happened to make you leave Sri Lanka. You did not mention anything about [Mr A].
THE INTERPRETER: Yes.
[THE AUTHORITY]: However, you said that people tried to abduct you once in a van in 2009. You were asked who was trying to abduct you, and you said 10 to 12 people ..... you were then asked who those people were, and you answered that you did not know. This information is relevant to your case, because in your temporary protection visa interview on 7 September 2015 and also at the interview today you described a similar incident in 2009 when [Mr A] ..... you. You stated at the arrival interview ---
[THE AUTHORITY]: Yes.
MS TYSON: --- that you didn't know who was trying to abduct you undermines your claim that it was [Mr A] - undermines your claim that it was [Mr A] who tried to abduct you.
THE INTERPRETER: Yes.
[THE AUTHORITY]: Also, your failure to mention any problems with [Mr A] in the arrival interview undermines your claim that he was attempting to harm you. This information could lead me to find that [Mr A] did not attempt to harm or abduct you. Now is your opportunity to comment on that .....
THE INTERPRETER: While - as I said, I will not lie to the law, because I'm a Christian. The reason I did not disclose the information at the very first interview, I was told by the..... who were in the camp if I give more information like what I did, they might not let me out of the camp. That's why I didn't mention about [Mr A] at that time. After I left, I - after I was allowed into the community, I got good advice to disclose every information clearly and in detail. That's..... I did.....
[THE AUTHORITY]: So why did you think that disclosing that it was [Mr A] was a problem if you talked about the incident itself?
THE INTERPRETER: I mean, I didn't lie. I actually did not mention the name. I told the - I told about the incident.....
[THE AUTHORITY]: Now, the next piece of information is that at the arrival interview and also in your temporary protection visa application you said that between 2011 and October 2012 you were living at Batavaliya state in [Town Y]. You said at the arrival interview that you stayed in [Town Y], but would travel and stay at other places for work. This information is relevant to your case, because it undermines the claim that you stayed in Colombo after 2009. The evidence that you were living in Hatton and that you were travelling for work also undermines the claim in your submission to the IAA that you were moving around and hiding in different places. This information could lead me to find that you were not living in hiding between 2011 and 2012. So now is your opportunity to comment on that information.
29 On 14 June 2006, the Authority decided to affirm the delegate's decision.
30 The Authority stated (at [8]) that it considered there were deficiencies in the way the 7 September 2015 interview had been conducted. It found parts of the evidence difficult to follow and noted that, although an interpreter was present, the applicant had spoken English much of the time. The Authority stated that, as submitted by the appellant at the Authority's interview on 2 June 2016, some of the questions asked by the Authority at the 2 June 2016 interview had not been raised by the delegate.
31 The Authority stated in its reasons at [8] that, to the extent the appellant had provided new information in his written submission and at the interview of 2 June 2016, there were exceptional circumstances within the meaning of s 473DD to justify considering the new information.
32 The Authority noted in its reasons, at [9], that it had obtained from the Department a "recording" of the appellant's arrival interview on 8 January 2013. This was a reference to the audio recording. The Authority noted that the recording of the entry interview had not been included in the material referred to the Authority by the Secretary and was not referenced in the delegate's decision and was, accordingly, considered to be new information. As mentioned, evidence before the Federal Circuit Court established that the recording was not before the delegate.
33 At [10], the Authority stated:
At the interview on 2 June 2016, in accordance with s 473DE I issued an oral invitation to the applicant to respond at interview to adverse information contained in the arrival interview. That information related to his failure to mention the problems with [Mr A] during the interview and claim, contrary to later evidence he gave, that he did not know who had attempted to abduct him, and to information he gave regarding his residence and work prior to leaving Sri Lanka. The applicant's response contained new information. However, I am satisfied that there are exceptional circumstances to justify considering it, and that it could not have been provided to the delegate prior to the decision being made, given that the delegate did not refer to the arrival interview or put the adverse information to the applicant.
34 At [11], the Authority stated:
The applicant's claims are contained in the information referred and subsequently given to the IAA. They can be summarised as follows (where the applicant has presented different versions of the claims, the below reflects the most recent):
…
• In 2006 or 2007, the applicant became the victim of a visa scam. A government employee named [Mr B] was recruiting Tamil workers to go to Korea. The applicant gave [Mr B] his passport and 150,000 rupees for a Korean visa. He also paid 100,000 rupees on behalf of a man named [Mr A], who wanted a visa. [Mr A] told the applicant that he has connections with Karuna, a former LTTE commander.
• They waited for about two years for the visas to be granted before realising that it was a scam. [Mr B] had scammed many people in this way. The applicant reported it to the police who said they would investigate, but nothing was done. The police told the applicant [Mr B] had left the country.
• In 2009, [Mr A] accused the applicant of being part of the scam and stealing his money, and tried to attack the applicant several times. Once was when he was at church, and another was when he was returning home from work and [Mr A] and around 10 others attempted to abduct the applicant in a van. [Mr A] demanded that the applicant repay the money with interest otherwise he would be killed. The applicant suggested they go to the police, but [Mr A] refused and the applicant was able to get away and hid until he was sure they had left.
• In 2009 the applicant moved to Colombo to escape [Mr A], where he lived with and worked for a wealthy man named [Mr E]. The applicant lived there until he came to Australia in 2012, with the exception of a number of months in 2011 in which he stayed with his sister after having a stroke, and the period prior to the applicant's departure. By this time, [Mr E] had had some difficulties with the government asking for ransom and left for London, but these issues were nothing to do with the applicant.
• In 2010 [Mr A] broke into the applicant's house in [Town X] and took personal possessions and documents.
• In 2012 [Mr A] would call the applicant but the applicant would not answer. On one occasion a relative of [Mr A] came and met the applicant to ask when the applicant was going to pay him. This person did not harm the applicant because he was a big businessman and the applicant was with his sister.
…
• The applicant was told by a neighbour that in 2014, [Mr A] came to his home and asked the neighbour about his whereabouts.
35 The Authority dealt at length with the appellant's evidence concerning the visa scam and Mr A. There were a number of aspects of the appellant's evidence that caused the Authority to doubt the appellant's claims concerning his problems with Mr A.
36 At [15], the Authority stated, as the fourth matter giving rise to its concerns, the following:
There are a number of significant credibility concerns in the applicant's evidence regarding the visa scam and [Mr A] that, when taken together, lead me to doubt the applicant's evidence regarding his problems with [Mr A].
…
• In his arrival interview with the Department on 8 January 2013, when asked what happened to make him leave Sri Lanka, the applicant did not mention anything about [Mr A]. However, he described an incident in which people tried to kidnap him in a van in 2009, similar to that mentioned at the TPV and IAA interviews. When asked who these people were, he said he did not know. I put this to the applicant at the interview, first in the course of questioning and then later in a formal oral invitation in accordance with s 473DE. The applicant's explanation was that colleagues in the camp had told him not to give names or identify anyone, and if he did, he would not be let out of the camp. He also emphasised that as a Christian he does not lie, and later said the arrival interview was very short. I do not find his explanation credible, particularly as he was directly questioned about the incident. I find that the applicant's evidence at the arrival interview undermines his claim that it was [Mr A] who tried to abduct him, and that [Mr A] was attempting to harm him more broadly.
37 At [16], the Authority stated:
The applicant has also made a number of inconsistent and confusing statements between his arrival interview, TPV application, submission to the IAA and IAA interview regarding his work and location between 2009 and 2012. I put information from the arrival interview in this regard to the applicant under s 473DE during the IAA interview. However, I note that even within the applicant's arrival interview, his statements on these matters were contradictory and unclear, and so am reluctant to place weight on that information. Given the many other concerns I have set out above, I ultimately place no weight on the inconsistency in this aspect of his evidence.
38 At [18], the Authority made it clear that it did not believe that the applicant was threatened, pursued or otherwise harmed by Mr A:
Considering the evidence as a whole, I am willing to accept that the applicant and others may have been scammed by an agent called [Mr B], and that there may have been some accusations and blame-shifting between the victims. However, I am not satisfied that the applicant was threatened, pursued or otherwise harmed by [Mr A], or that he relocated to Colombo and lived in hiding because of those threats. If there was an attempted kidnapping of the applicant in 2009 (a time at which such things were prevalent in Sri Lanka, including for ransom), or his house was broken into, I do not accept that these had any connection to [Mr A] or the visa scam and there is nothing before me to indicate a real chance of these things occurring again in the future. Even if [Mr A] is connected to the LTTE or Karuna, as the applicant claimed before the IAA, I do not accept that the applicant faces harm from him. I am not satisfied that there is a real chance that the applicant will face any harm from [Mr A] or anyone else in relation to these events in the reasonably foreseeable future.
39 As noted above, the Authority affirmed the delegate's decision not to grant a visa.