3.1.2 Time spent on adjudication of claims, repetitive or insufficient narrations, and proportionality
20 There were approximately 1,350 investors and approximately 5,000 individual investments. There was significant variation in the number of investments claimed in the investor claim forms, from 1 to over 30. On average, there were about 3.7 investments per investor. The adjudication process was a massive undertaking. It was complex and lengthy. The information available to the Receivers to assess and determine the claims was not of the same type and often could not be reconciled. The issues which arose were not consistent between investors. Unsurprisingly, often the Receivers requested further information from investors, sometimes on more than one occasion. The evidence disclosed that requests for further information were made to 62% of investors. Mr Templeton set out the process and the issues faced in detail in the affidavits that he filed in support of the remuneration claim.
21 The Registrar considered the time spent on adjudication of claims at [28] and stated:
The time records for the Letten Common Fund record a total of 9,618.5 hours for the category "Investors/Distribution" (for the Letten Common Fund), which accords to a charge at the approved hourly rates of $2,643,627.50 (before the 10% reduction). I have inferred that the category "Investors/Distribution" is the category under which work on the adjudication process was recorded. I accept that it is likely that some of this time was not specifically devoted to the adjudication process. It may have been spent on ancillary or other work related to determining possible distributions to Investors (for example, recording Investor claims). Conversely, it is possible (although I put it no more highly than that) that some work on the adjudication process may have been captured under other categories. Of the 9,618.5 hours of work, 234 hours was undertaken before 19 April 2012, being the date upon which the Investor claim forms were circularised (Affidavit at [29]). But looking solely at the "Investors/Distribution" category, the calculations are stark; 9,618.5 hours of billed time was taken up with issues relating, broadly speaking, to 1,350 Investor claim forms. That is, an average of 7.1 hours in respect of each form. That is a lot of time. In my view, too much.
22 The Receivers' principal complaint was that calculating the average time per investor form was misleading because the real driver of the amount of work necessary was the total number of investments, not the total number of investors and that the Registrar did not take this fact into account in concluding that too much time was spent on the adjudication of claims.
23 There are answers to the Receivers' complaint. First, there is some merit in the Receivers' contention that it is appropriate to consider the time on a per claim or per investment basis rather than on a per investor or per form basis. Each claim required separate adjudication. However, that contention must be considered in context. Each claim form was 1 page long and provided for particulars of the claim - the name of the scheme or project and the amount invested - and requested documents substantiating the claim. The staff processed the form using a 2 page adjudication worksheet and followed a process set out in a planning memorandum.
24 In his reasons, the Registrar (at [30]-[31] of his reasons) referred to the repetitiveness of the narrations used by staff when recording the time spent on these adjudications. Further, the Registrar referred to the fact that some narrations were lacking essential details. For example, one entry recorded 14.5 hours spent on "Letten Scheme investor admit / reject letter preparation". None of the narrations refer to or permit identification of the specific claim that was being processed.
25 Using the figures most recently provided by Mr Templeton, it appears that on average about 1.6 hours was spent on each investment. Even accepting Mr Templeton's assertion that hours recorded do not relate "solely to the adjudication process" and extended to include communications with investors (which are not specifically recorded or able to be identified in these entries), the amount claimed by the Receivers for this category of work is too high. The material filed does not indicate whether any review was undertaken of the process being adopted to ensure that it was being done in the most efficient manner or whether it required alteration in some respect or respects. In any task of this magnitude you would plan for and anticipate that changes would be required.
26 Further, as the IAC submitted, in an earlier decision, the Court expressed concern about the length of time taken for the proof of claim process to commence, and observed that this "may later bear on how the remuneration and expenses of the Receivers should be dealt with": Australian Securities and Investments Commission v Letten (No 20) [2012] FCA 1283 at [9]. Two years had elapsed between the date that pooling orders were made (11 November 2010) and the Receivers' application for directions on distribution (filed on 4 October 2012). Mr Templeton's evidence was that planning for the process of adjudicating investor claims commenced after the Court delivered judgment on the trustees' right of indemnity on 12 December 2011: Australian Securities and Investments Commission v Letten (No 17) [2011] FCA 1420. Accordingly, almost the entire period between the commencement of planning for adjudication and the application for directions on distribution falls within the Relevant Period in the present application.
27 Next, proportionality. The Registrar observed (at [29] of his reasons) that the claim for work in the "Investor / Distribution" category is large when compared with the distribution actually made or the amount available for distribution. This was and remains a relevant consideration in assessing remuneration. As the IAC submitted, the particular circumstances of the appointment and the nature of the assets are relevant to this issue.
28 So what is the position here? The Receivers have distributed $6.1 million to investors. There is a further $4.8 million which has been retained by them as a contingency for certain rejected investor claims, which may be distributed. That would bring the total sum of funds available for distribution after deduction of the Receivers' remuneration, costs and expenses incurred but not paid as well as an allowance for estimated future expenses, to $10.9 million. The present claim, for over $4 million, appears large compared with these figures, all the more so given that the Receivers have already received about $14.2 million and there will be additional future claims by the Receivers.
29 The circumstances of this case are extraordinary. When Mr Letten was recently sentenced in the County Court for offences relating to these schemes, the sentencing judge described the schemes as an economic shamble or shemozzle, and the whole enterprise as having more structural defects than the Titanic: Commonwealth Director of Public Prosecutions v Mark Ronald Letten [2014] VCC 1285 at [9]. Those statements were not an exaggeration. Notwithstanding the difficulties faced by the Receivers, they were at the coal face, and it was beholden on them to seek to adopt measures that would ensure that the process was as streamlined and cost effective as possible. If that could not be achieved without further directions from the Court, the solution was to apply to the Court for those directions, as they did in relation to trustees' rights of indemnity (application filed around 29 August 2011, judgment delivered 12 December 2011), and the methodology for adjudicating the claims and making distributions (application dated 4 October 2012, orders made 19 November 2012).