THE AGREED FACTS
17 As already noted the parties have filed a Statement of Agreed Facts. That statement reads as follows:
'1. Skippy Australia Pty. Ltd. ("the defendant") was incorporated on 21 December 2004 in the State of Victoria and is a corporation within the meaning of the Trade Practices Act 1974 ("the Act").
6. The directors of the defendant at all material times were Artour Balaiants and Boris Seroshtan.
7. The defendant has at all material times carried on business as a retailer and wholesaler of baby products under the name of Skippy Australia, from its warehouse at Factory 2/1-3 Bricker Street, Cheltenham, Victoria ("the warehouse") and via the internet.
8. The defendant has at all times sold baby products to consumers:
· directly from the warehouse,
· via its website at the address www.babygoodsaustralia.com.au, and
· via the eBay Australian auction website at www.ebay.com.au.
9. Baby products sold by the defendant have included baby walkers and cots.
10. The defendant operated its eBay account with the User ID Skippyaustralia from 25 January 2005. Between 9 May 2005 and 14 July 2005, 122 bids were placed on the eBay Australian auction website at www.ebay.com.au for baby walkers advertised by the defendant.
11. Between 7 February 2005 and 31 August 2005 the defendant advertised and sold baby walkers and cots to consumers, from its warehouse and via the internet.
Consumer Product Safety Standard - Baby Walkers
12. The Trade Practices (Consumer Product Safety Standard) (Baby Walkers) Regulations 2002 ('the regulations') provided at all material times that for section 65C of the Act, compliance with sections 6.1, 6.4 and 9.3 of F977-00, which is the American Society for Testing and Materials Consumer Safety Specification for Infant Walkers, was prescribed as the consumer product safety standard for baby walkers ("the walker standard").
13. The regulations define "baby walker" as a device that:
"consists of a frame on wheels designed to support, inside the frame and with the child's feet touching the ground, a child who has not yet learned to walk; and
… is propelled by the movement of the child."
14. Section 6.1 of the walker standard specifies requirements concerning stability.
15. Section 6.4 of the walker standard specifies requirements concerning the prevention of falls down steps. Section 6.4 provides:
"the walker shall maintain contact with and be supported only by the test platform at the conclusion of the tests in 7.6"
16. Section 7.6 of the walker standards specifies step tests to be performed to determine compliance with section 6.4
17. Section 9.3 of the walker standard specifies requirements concerning the labelling of the product with warning statements.
Supply of Baby Walkers to ACCC
18. On 8 July 2005 the Australian Competition and Consumer Commission ("the ACCC") received a complaint from a consumer, Samantha Louise Ellis ("Ms. Ellis"), concerning a baby walker purchased from the defendant via its eBay website.
19. On 12 July 2005 an ACCC officer visited the defendant's eBay website and identified two models of baby walker advertised by the defendant.
…
20. On 14 July 2005 an officer of the ACCC attended the warehouse and purchased the following goods ("the baby walkers") from the defendant:
· Two boxed baby walkers of the same model, each described as "Brand New Baby Walker with push bar", and
· Two boxed baby walkers of the same model, each described as "Brand New Baby Walker & Rocker 2 in 1"
21. The ACCC officer had concerns about apparent non-compliance of the baby walkers with product safety standards relating to labelling and performance characteristics.
22. On 3 August 2005 the ACCC sent to the defendant by email and by facsimile transmission a letter dated 3 August 2005 outlining the ACCC's concerns regarding, inter alia, the baby walkers' non-compliance with the walker standard, and attaching a document titled "Product Recall - A Guide for Suppliers".
…
23. On 10 February 2006, one of each model ("tested baby walkers") of the baby walkers was sent by the ACCC to an independent testing organisation to be tested for compliance with product safety standards.
24. The results of the tests conducted by the said testing organisation show that each of the two tested baby walkers failed to comply with the standard, in that in each case:
(a) The baby walker was not labelled with any warning statements, contrary to section 9.3 of the standard.
(b) Contrary to section 9.3.2 of the standard, the baby walker was not labelled with the following warning:
WARNING
Never leave child unattended. Always keep child in view while in walker.
(c) Contrary to section 9.3.3 of the standard, the baby walker was not labelled with warnings addressing the following matters:
· Use only on flat surfaces free of objects that could cause the walker to tip over (section 9.3.3.1 of the standard),
· To avoid burns, keep the child away from hot liquids, ranges, radiators, space heaters, fireplaces etc. (Section 9.3.3.2 of the standard),
(d) Contrary to section 9.3.4 of the standard, the baby walker was not labelled with a separate stairs warning visible to the consumer when placing the child in the walker, the required stairs warning, as set out in section 9.3.4.2 of the standard, being as stated below:
WARNING - STAIR HAZARD
Avoid serious injury or death
Block stairs/steps securely before using walker
(e) Contrary to section 6.3 of the standard, when tested in accordance with section 7.6 of the standard, which is titled "Step(s) Tests", the baby walker did not maintain contact with the test platform and was not supported only by the test platform at the conclusion of the tests described in section 7.6 of the standard, being:
(f)
i Forward Facing Step Test (section 7.6.3 of the standard)
ii Sideward Facing Step Test (section 7.6.4 of the standard)
iii Rearward Facing Step Test (section 7.6.5 of the standard)
Supply of Baby Walker to Samantha Ellis
25. At all times the defendant advertised baby products for sale on the eBay Australian auction website at the address www.ebay.com.au ("the eBay website").
26. On or about 10 June 2005, Ms. Ellis visited the eBay website and placed a bid for a baby walker described as "Baby Walker with Push Bar" from the product list for Skippy Australia.
...
27. On or about 11 June 2005 Ms Ellis received notification of her winning bid from the defendant, and was provided with details of payment options. Ms. Ellis paid the defendant for the baby walker, by way of direct credit to its account, a total amount of $63 which consisted of a purchase price of $34 and $29 for postage and handling.
28. On or about 16 June 2005 the defendant supplied a baby walker ("the baby walker") to Ms. Ellis. The baby walker was delivered by the defendant to the residential address of Ms. Ellis in Surrey Downs in South Australia.
29. Ms. Ellis had a number of concerns about the baby walker, including the absence of warning labels to advise of possible hazards. She raised those concerns with the ACCC. The ACCC did not refer those complaints to the defendant prior to proceedings being issued by the ACCC. However, prior to her communications with ACCC, Ms. Ellis had directly communicated her concerns regarding the baby walker's performance and quality to the defendant.
30. The ACCC determined that the baby walker failed to comply with the walker standard, in that:
(a) The baby walker was not labelled with any warning statements, contrary to section 9.3 of the walker standard
(b) Contrary to section 9.3.2 of the walker standard, the baby walker was not labelled with the following warning:
WARNING
Never leave child unattended. Always keep child in view while in walker.
(c) Contrary to section 9.3.3 of the walker standard, the baby walker was not labelled with warnings addressing the following matters:
· Use only on flat surfaces free of objects that could cause the walker to tip over (section 9.3.3.1 of the walker standard),
· To avoid burns, keep the child away from hot liquids, ranges, radiators, space heaters, fireplaces etc. (section 9.3.3.2 of the walker standards),
(d) Contrary to section 9.3.4 of the walker standard, the baby walker was not labelled with a separate stairs warning visible to the consumer when placing the child in the walker, the required stairs warning, as set out in section 9.3.4.2 of the walker standard, being as stated below:
WARNING
Avoid serious injury or death
Block stairs/steps securely before using walker
Consumer Product Safety Standard - Cots
31. The Australian consumer product safety standard for children's household cots ("the cot standard") is:
Australian/New Zealand Standard AS/NZ 2172:1995, Cots for Household use - Safety requirements, approved by Standards Australia on 30 January 1995 varied by deleting clauses 1,2,4,7 and 10.
32. For the purposes of section 65C of the Act, the cot standard was declared on 1 July 2003 to be the consumer product safety standard for children's household cots, excluding certain types of cots, by Consumer Protection Notice No. 10 of 2003 published in the Commonwealth of Australia Gazette No. GN 25 of 25 June 2003.
33. The cot standard specifies safety requirement for cots, including requirements as to material, design, labelling and marking. The cot standard is applicable to cots in use in household situations with the exception of folding cots and carry cots.
The Cot Advertisement
34. At all material times the defendant advertised baby products for sale on its website at the address: www.babygoodsaustralia.com.au.
35. On 19 July 2005 an ACCC officer visited the said website and saw an advertisement for a baby cot ("the cot advertisement").
…
36. In the cot advertisement, the defendant represented that the advertised baby cot was of a particular standard, in that the defendant represented that the advertised baby cot "Meets Australian standards". The said representation was false.
37. On 14 July 2005 a cot ("the test cot") of the style that appeared in the cot advertisement had been purchased by an officer of the ACCC from the defendant at its warehouse at Factory 2/1-3 Bricker Street, Cheltenham, Victoria.
38. On 25 July 2005 the test cot was tested by an accredited cot testing organisation, being Furntech - Australasian Furnishing Research and Development Institute ("Furntech").
39. The results of the tests conducted by Furntech showed that the test cot failed to comply with the cot standards, in that:
(a) Contrary to Clause 5.1 of the cot standard, several joints on the test cot were not close fitting.
(b) Contrary to Clause 6.1(c) of the cot standard, the gap between the filler bars was a limb entrapment hazard,
(c) Contrary to Clause 6.4 (a) of the cot standard, the guides of the dropside mechanism did not allow the dropside to move freely up and down,
(d) Contrary to Clause 6.6 of the cot standard, the test cot had holes or openings between 6 mm and 12 mm in diameter, which presented a finger entrapment hazard,
(e) Contrary to Clause 6.7(a) of the cot standard, castors on the test cot were more than 50mm in diameter,
(f) Contrary to Clause 6.8(a) of the cot standard, there were protrusions within the cot, being mattress base attachment brackets, that were accessible to a 95mm diameter head form,
(g) Contrary to Clause 6.8(b) of the cost standard, there were protrusions of more than 8 mm that were not so designed that they could not snag onto clothing,
(h) Contrary to Clause 6.9 of the cot standard, there were sharp edges and sharp points on the test cot,
(i) Contrary to Clause 9.2 of the cot standard, there was a gap accessible from within the test cot that was sufficiently small not to allow a sphere of 30mm diameter to pass through,
(j) Contrary to Clause 9.6 of the cot standard, the access fastening devices on the dropside mechanism of the test cot failed to hold access in the fully closed position,
(k) Contrary to Clause 9.7 of the cot standard, the dropside mechanism was significantly deformed,
(l) Contrary to Clause 11.1 of the cot standard, the test cot did not include any of the required information on a leaflet in the cot package,
(m) Contrary to Clause 11.2 of the cot standard, the test cot did not include any of the required information on a swing tag or label attached to the cot,
(n) Contrary to Clause 11.3 of the cot standard, the test cot did not include any of the required information on the external surface of the packaging, and
(o) Contrary to Clause 12 of the cot standard, the test did not include any of the required permanent and indelible marking on the mattress base.
40. Furntech regarded several instances of non-compliance as serious hazards.
41. On 3 August 2005 the ACCC sent to the defendant [a]letter …regarding, inter alia, its concerns about the baby cot.
False Representation as to Rights and Remedies
42. When an ACCC officer attended the warehouse on 14 July 2005, she observed a sign that appeared to limit the availability of refunds. The sign was fixed to the window of an office located inside the warehouse.
43. On 23 August 2005, the ACCC officer attended the warehouse again and observed that the following words appeared on the said sign:
STOCK CLEARANCE
NO REFUNDS
EXCHANGE ONLY
44. The defendant, in displaying the sign, made a representation to all persons who purchased goods from the defendant:
(a) that such persons had no right, under any circumstances, to recover from the defendant a refund of the whole or any part of the price paid by such persons for the goods, and
(b) that the only remedy or right to relief available to such persons, under any circumstances, with respect to goods purchased by them which goods they wished to return to the defendant, was to exchange the said goods.
45. The said representation was a false representation as to the existence or exclusion of rights or remedies that were available to purchasers of goods from the defendant, including rights or remedies that were available pursuant to the common law, and pursuant to State and Commonwealth legislation, including S.75A of the Act, such as those described below:
(c) Sub-section 75A(1) of the Act provides, inter alia, that where a corporation supplies goods to a consumer in the course of a business, and there is a breach of a condition that is, by virtue of a provision of Division 2 of the Act, implied in the contract for the supply of the goods, that consumer is, subject to section 75A, entitled to rescind the contract.
(d) Sub-section 75A(3) of the Act provides, inter alia, that where a contract for the supply of goods by a corporation to a consumer has been rescinded in accordance with the section 75A, the consumer may recover from the corporation, as a debt, the amount or value of any consideration paid or provided by him or her for the goods.
46. At all material times, sub-sections 75A(1) and 75A(3) of the Act gave a purchaser of goods from the defendant the right to rescind a contract for the sale of those goods in certain circumstances, and the right to obtain a refund of the purchase price for those goods from the defendant.
47. Sub-section 68(1) of the Act makes void any term of any term of a contract that purports to exclude, restrict or modify or has the effect of excluding, restricting or modifying the application of section 75A.
48. In addition to rights and remedies that are available to consumers pursuant to the Act, there are rights and remedies available pursuant to the Fair Trading Act 1999, and the common law.
Communications between the ACCC and Skippy Australia Pty Ltd / Product Recall
49. The ACCC officer who attended the warehouse on 14 July 2005 spoke to a director of the defendant, who identified himself as Arthur, being Artour Balaiants.
50. The ACCC officer advised 'Arthur' of the ACCC's concerns regarding the baby walkers' non-compliance with the walker standard. 'Arthur' advised the ACCC officer that he would agree to withdraw the two models of baby walker from sale.
51. On 18 July 2005 the ACCC sent to the defendant by email and by facsimile transmission a letter dated 18 July 2005 outlining the ACCC's concerns regarding the baby walkers' non-compliance with the walker standard and requesting that the defendant confirm its advice on the baby walkers' withdrawal from sale from the warehouse and from the eBay website.
52. On 19 July 2005, the ACCC received an email with an attachment dated 19 July 2005 from the defendant confirming that it would take the baby walkers off the market.
53. On 3 August 2005 the ACCC sent to the defendant by email and by facsimile transmission of the letter dated 3 August 2005 … outlining the ACCC's concerns regarding the baby walkers' non-compliance with the walker standard, and the cot's non-compliance with the cot standard, and attaching a document titled 'Product Recall - A Guide for Suppliers') ('the product recall guide').
54. On 8 August 2005, the ACCC received an email from the defendant dated 8 August 2005 advising of its preparations to take the items in question off the market.
55. On 18 August 2005, the ACCC received by facsimile transmission a letter dated 18 August 2005 from Mr Frank Chila of Dibbs Abbott Stillman, solicitors for the defendant. The letter stated, inter alia:
· That when the ACCC expressed concern on 14 July 2005 about the baby walker purchased by it, the defendant immediately ceased supplying the baby walkers,
· That upon receipt of the ACCC's letter of 3 August 2005, the defendant immediately ceased supplying the cots,
· That the defendant would undertake an immediate voluntary recall of the baby walkers and cots, and
· That the baby walkers and cots were supplied to the defendant by a China-based supplier, and that a test report ("the SGS test report") in relation to at least one of the products had been supplied to the defendant by that supplier.
56. In accordance with the product recall guide, Dibbs Abbott Stillman sent a letter dated 19 August 2005 to the Parliamentary Secretary to the Treasurer, care of the ACCC, advising that its client Skippy Australia Pty Ltd was conducting a voluntary recall of specified products ("the specified products") being:
1. Brand New Baby Walker with Pushbar
2. Brand New baby Walker and Rocker 2 in 1
3. Cot - Model TZC-512, and
4. Cot - Model TZC-507
The letter dated 19 August 2005 also advised that the specified products were sold between May and August 2005.
57. Product recall notices were placed on the website of the ACCC at www.recalls.gov.au in relation to the specified products on 23 August 2005.
58. By email dated 23 August 2005 to the ACCC, Dibbs Abbott Stillman advised that its client proposed to place a notice of recall in the Herald Sun newspaper.
59. On 25 August 2005 an ACCC officer telephoned Mr Frank Chila of Dibbs Abbott Stillman in relation to the proposed recall notice. The ACCC gave Mr Chila advice as to ways in which the defendant could increase the effectiveness of the recall procedure, including advice as to:
· A national recall being warranted, considering that sales had been made via the internet,
· The appropriate layout of any recall notice; and
· The advisability of direct contact with persons who purchased goods via eBay.
60. The defendant arranged for a product recall notice to be published in the Herald Sun newspaper on 3 September 2005.
61. The defendant placed a product recall in the warehouse from 25 august 2005 until 1 January 2006.
62. On 2 December 2005, Dibbs Abbott Stillman sent to the Product Safety Policy Section of the ACCC a letter dated 1 December 2005 attaching a report by the defendant with respect to the outcome of its voluntary recall ('the report')
63. By letter dated 6 December 2005 to the defendant, care of Dibbs Abbott Stillman, the Product Safety Policy Section of the ACCC advised, on the basis of the information then available to them, that they had reviewed the information contained in the report, and they considered that an appropriate recall had been undertaken. They advised that no further reports were required on the understanding that the defendant would continue to repair, replace or refund any further affected units that came to its attention.'