The evidence
25 Ms Asmar swore an affidavit in support of her application. She deposed that she had been a financial member of the Union continuously between 1998 and May 2007. Between 2004 and May 2007 she was a paid organiser employed by the Union. Following a dispute with elected officials she accepted voluntary redundancy from her position as an organiser. During her employment as an organiser her contributions had been made by way of payroll deduction. Once she ceased being an organiser she provided the Union with a direct debit authority which authorised the payment of her contributions by means of deductions from her National Australia Bank credit card account. Deductions were not made pursuant to this authority. She provided further authorities in December 2007, early 2008, in July 2009 and in February 2011. With one exception no deductions were made pursuant to such authorities. During this period Ms Asmar made numerous telephone enquiries in relation to her financial status. Her calls were either put on hold for protracted periods or were dealt with in an unhelpful manner. Ms Asmar made an attempt to pay her contribution by cheque or money order in March 2010. She sent the cheque or money order by post to the Union. It was returned marked "return to sender".
26 A copy of the Union form on which Ms Asmar made one of her requests to have her contributions deducted from her National Australia Bank account was in evidence. The request was for her account to be debited "until further notice in writing." The direct debit request which was made by Ms Asmar and which was acted upon by the Union was a method of payment of contributions which was specifically contemplated by the Rules. It was the method chosen by her to ensure that her contributions were paid. It was received by the Union. In order for a deduction to have taken place the authority must have been lodged, by the Union, with the National Australia Bank. It was to operate indefinitely. Ms Asmar did not terminate the authority in writing.
27 In 2009 I approved a scheme under s 323 of the Act under which all Branch offices were declared vacant, fresh elections were ordered and an Administrator was appointed to manage the affairs of the Branch pending the outcome of those elections. This scheme was put in place because the Branch had ceased to function effectively: see Re Health Services Union (2009) 187 IR 51. In doing so I observed that internal disputes within the Branch had rendered it dysfunctional. One manifestation of this dysfunction was a failure to maintain proper records. This inquiry has been hampered by the inability of the Administrator (through no fault of his or those working for him) to produce a complete and accurate set of records relating to Ms Asmar's membership of the Union.
28 Some limited assistance was provided by Ms Pauline Fegan who was the Branch President at the time of the 2009 restructuring. She was able to produce an affidavit which had been sworn by one Frances Lindsay on 4 December 2009 in support of an application for an election inquiry. The election concerned was the remedial election which formed part of the scheme which I had approved earlier in the year. The affidavit was affirmed in an attempt to establish that Ms Asmar was unfinancial and, therefore, ineligible to contest the election which followed the restructuring of the Branch. In the event, no inquiry took place. This was because Ms Asmar's nomination was accepted and the election proceeded. Mr Bolano was elected as Branch Secretary in preference to Ms Asmar.
29 Exhibited to Ms Lindsay's affidavit was a series of computer printouts which she said came from the Union records. Much of the same information, in a different format, was provided to the Court by the Assistant Administrator in the present restructuring scheme. The printouts contained conflicting information.
30 A printout on 14 July 2009 showed that Ms Asmar's membership was recorded as "archived", a term which Ms Lindsay understood to mean that the member concerned had ceased to be a member of the Union. The printout also disclosed that Ms Asmar's membership had lapsed from 22 April 2008.
31 On 29 July 2009, Ms Lindsay obtained a further printout from the Union's computer records. By this time Ms Asmar's membership status had been changed to "active".
32 Ms Lindsay also produced a printout headed "Member Profile" which is dated 29 October 2009. It shows Ms Asmar's status as "active". It disclosed that, as at 13 June 2007, Ms Asmar owed contributions of $123.25. That amount was written off on 22 April 2008. A series of entries then appear for 16 July 2009 (the "16 July entries"). They show three payments which, together, totalled fees of $1,232.50. This amount related to then outstanding subscriptions for the financial years 2007-8 and 2008-9 and payment due for the six months ending on 31 December 2009.
33 A second document, also printed on 29 October 2009, showed that the 16 July entries had been made by a Miss Linda Di Pierro who Ms Lindsay identified as an employee of the Branch. This document also recorded that the 16 July entries had been reversed by Ms Di Pierro on the following day. As a result Ms Asmar appeared as a former member who had resigned and whose membership had been archived. On 20 July 2009, Ms Di Pierro effected a further entry which showed Ms Asmar was a member but then immediately archived Ms Asmar's records.
34 On 21 July 2009, Ms Fegan made a further alteration to Ms Asmar's records to show that Ms Asmar was an "active" member.
35 The circumstances in which these changes came to be made in July 2009 are partially explained by Ms Fegan in her affidavit. She deposed that Ms Asmar had told her in late 2008 and the early part of 2009 that she (Ms Asmar) was having difficulty in having her membership of the Union recognised. Ms Fegan arranged for a friend to provide Ms Asmar with a direct debit authority form. She observed Ms Asmar fill it out. Ms Fegan took the completed form to the Union office and gave it to Ms Di Pierro and asked Ms Di Pierro to process it on Ms Asmar's behalf. Ms Fegan continued:
"A few days later Ms Asmar telephoned me and said that Ms Di Pierro told her that she could not process her direct debit authority. I told Ms Asmar that I would speak to Ms Di Pierro. When I spoke to Ms Di Pierro, she told me that she had re-entered Ms Asmar into the system but had then been told by Mr Jackson to remove her. I then went on to the system and reinstated Ms Asmar as an active member."
36 Ms Asmar said that she had personally given another copy of the direct debit form to Ms Di Pierro.
37 I raised these issues with the Assistant Administrator, Mr James Simmonds, when he gave evidence. In particular I asked him whether there were any banking records of the Branch which showed that the sum of $1,232.50 had been credited to the Branch's account on or about 16 July 2009. Mr Simmonds caused the records of the Branch to be examined and produced a "batch report" which showed that this sum had been debited from Ms Asmar's Mastercard and credited to the Union's account on 16 July 2009. Unfortunately the authority given by Ms Asmar for the debiting of her credit card was not able to be found.
38 Mr Simmonds had earlier produced another document which explained why it was that, on 17 July 2009, Ms Asmar's membership profile had been changed to show that she had resigned and that her membership had been "archived". The document was an e-mail from Mr Jeff Jackson, the then Branch Secretary, to Ms Rita Wills who was an employee of the Union responsible for Branch membership. The e-mail (which was dated 17 July 2009) read:
"I am advised that Ms Diana Asmar has been reinstated on the membership register despite having been purged from that register sometime ago, after her membership terminated in accordance with rule 13. I am informed that she has been re-listed as an unfinancial member.
I direct you to remove her name from the register of members and ensure that no staff make any changes or admit any members to the membership system without my authority."
39 When Ms Di Pierro appeared to give evidence under summons, she confirmed that she had adjusted the records on 17 July 2009 following a direction to do so given by Ms Wills.
40 Ms Di Pierro explained the circumstances in which she had acted. She was employed by the Union and worked in the Branch Office between April 1996 and December 2009. Throughout this period she was responsible for maintaining membership records. Her supervisor was Ms Wills. After Ms Asmar had ceased to be employed as an organiser by the Union in May 2007, Ms Wills had instructed her that she should not process any future applications for membership lodged by Ms Asmar and one or two other persons. She understood that Ms Wills was, in turn, acting on instructions given by Mr Jackson. For this reason some applications, made by Ms Asmar between 2007 and 2009, had not been acted on.
41 In July 2009, Ms Asmar had made a further application. It was made on the standard application form which contained a direct debt authority. In completing the form Ms Asmar had authorised the deduction from her Mastercard account with the National Australia Bank of all monies needed to bring her contributions up to date. The authority also authorised ongoing deductions to cover her membership contributions as they fell due.
42 Ms Di Pierro had processed Ms Asmar's application, notwithstanding Ms Wills' earlier direction, because she had been directed to do so by Ms Fegan.
43 Ms Di Pierro had altered the records on the following day on instructions given by Ms Wills.
44 The result was that, despite Ms Asmar being a financial member under the Rules as a result of the payments she had made on the previous day, she was recorded as having resigned from the Union and her record "archived".