The Evidence of Ms Cavalli
13 Ms Cavalli is, and at all relevant times was, APT's office manager. She is based in Sydney.
14 APT is a national mechanical engineering consultancy organisation which has been in business since 1993. It provides machine condition monitoring solutions, testing, engineering improvement and analysis for its clients, using highly specialised equipment. The services provided by APT to its clients are designed to increase the reliability and productivity of those clients' machinery and equipment. By the time of the final hearing, APT was operating only out of Sydney although it was endeavouring to service clients in all States and Territories.
15 Until 28 February 2014, APT leased and operated an office in Adelaide at 238 St Vincent Street, Port Adelaide, South Australia.
16 From 1 March 2014 until 16 June 2014, APT's South Australian branch operated from the home of the defendant at 216 Grand Junction Road, Pennington, South Australia.
17 From 17 June 2014 to date, APT has not had an Adelaide office and has been forced to attempt to run the South Australian operations from Sydney.
18 APT operates nationally but predominantly in NSW and South Australia. On occasion, APT uses consultants rather than its own employees in relation to particular projects in other States.
19 In order to provide an engineering report for its clients, APT first conducts an audit of the client's plant and equipment. The client's equipment is listed, numbered and assessed by APT. This information is then entered into a database maintained by APT. APT's database includes details of the various measurement points on each item of machinery which is tested.
20 The testing equipment used by APT is supplied to APT with appropriate software. This software takes the data from the testing equipment and converts it into a readable format. It is the data created in this fashion that is then analysed in order to provide commentary and advice to clients in the engineering reports supplied by APT to those clients. Once a database is set up for a client, the testing instrument can then be used to download additional information to a computer, from where the results can then be analysed. It is for these reasons that single measurements are not as important as historical information which can be used to discern changes in the machinery and equipment over time.
21 The form of the analysed data and subsequent reports has been developed by APT and its employees over time. The form of that material has improved over the years.
22 Reports generated by APT are user-friendly and easy for a client to read, interpret and understand. They provide information to the clients which assists them to make decisions about the health and productivity of particular machines and items of equipment.
23 The historical information held by APT in its database is very valuable to APT's business. In addition to providing its clients with engineering and other reports which summarise the findings of the testing carried out by APT, APT also provides tailored advice to its clients based upon the results of that testing.
24 Prior to 2012, APT used testing equipment and software supplied by a German company referred to in the evidence as Pruftechnik. APT was the sole distributor of Pruftechnik equipment in New South Wales and had distribution rights in other States including South Australia. Since 2012, APT has been using equipment and software provided by SPM Instruments (SPM), although it still owns and operates the Pruftechnik system in its business. During the period when the South Australian office of APT was operational and managed by the defendant, that office used only Pruftechnik equipment.
25 The defendant commenced his employment with APT in mid-September 2008. He was employed to be APT's main engineer and sole point of contact for APT's business in South Australia. According to Ms Cavalli, the defendant was the face of APT's South Australian business and promoted to clients as such.
26 On 8 June 2009, APT and the defendant signed an employment agreement. That agreement was in the form of a letter dated 27 March 2009 sent by APT to the defendant containing the terms of his employment which letter was ultimately countersigned by the defendant on 8 June 2009. APT and the defendant had signed an employment contract the year before, in September 2008.
27 Clauses 2, 15 and 16 of the 2009 agreement are presently relevant. Those clauses were in the following terms:
2. Your Duties
You must:
(a) diligently perform the duties specified in the attached position description in Schedule B ("the Duties") and such other duties the Company may from time to time reasonably require;
(b) obey, observe and comply with all of the Company's reasonable and lawful directions, rules, policies and procedures. Although you must comply with Company policies, they do not form part of your contract;
(c) use your best endeavours to promote the Company's commercial aims and objectives and refrain from doing any act or thing which will or may adversely affect the Company's present or future interests; and
(d) devote the whole of your time, attention and skills to the Duties and must not whilst in the Company's employment take on any other employment, engage in any other business activity, or be involved either directly or indirectly in any business or activity similar to and in competition with that conducted by the Company, unless otherwise agreed with the Directors of the Company.
…
15. Confidential Information
"Confidential Information" means all data, details, plans, designs, computer software, figures, financials, costings, developments, results, technical advice, trade secrets, samples, specifications, processes, formulae, know-how, ideas, drawings, concepts, technology, manufacturing processes, intellectual property rights, documents, commercial knowledge, human resources information, marketing information, business information, Board Minutes, corporate records and any other [proprietary information of the Company ("the Information") whether in documentary, visual, oral, machine-readable or other form together with all copies, extracts, samples, materials, equipment, media, inventions, computer hardware, videos, compact discs, CDs, CD-Roms or other items containing or referring to any of the Information which is not in the public domain (except as a result of a failure to comply with an obligation to maintain confidentiality), irrespective of how it is known by you or in your possession.
You acknowledge and agree that you will be afforded access to, and acquire knowledge of the Confidential Information of the Company. You agree that you must not use the Confidential Information for any purpose other than to perform the Duties and you must not disclose to others or independently use any such Confidential Information without the written authorisation of the Company. This obligation is binding, has worldwide effect and shall continue indefinitely, subject to:-
(a) the Confidential Information being in the public domain (except as a result of failure to comply with the obligation in this clause);
(b) the Confidential Information being required by law to be disclosed by the Employee; and
(c) the Confidential Information being known and proven to have been known to the Employee prior to its disclosure to the Employee.
You acknowledge the necessity of protecting the Company's Confidential Information and agree that any disclosure in breach of this Agreement may cause damage to the Company.
You must not make any written notes, copy, reproduce, retain, store record, computerise, document or duplicate any part of the Confidential Information which appears in written, computerised or other recorded form, except as required in fulfilment of the Duties.
If you are uncertain whether any information comprises part of the Confidential Information then you must seek direction from the Company before divulging the information to any other person.
16. Restrictions on the Use of Intellectual Property
All inventions, improvements, designs, creations and other developments relating to or deriving from any of the business systems or technology used by the Company at any time during your employment or within a reasonable time thereafter, shall be the property of the Company and shall constitute Confidential Information. You must notify the Company immediately of any invention, design, discovery or publication by you and must sign any documents and take any action which may be necessary to enable the Company or its nominees, to apply for a patent, registered design or any other intellectual property protection. If you fail to do so, you hereby authorize the Company's Managing Director to act as your agent to perform any necessary acts.
28 On 1 July 2011, the defendant was promoted to the position of Reliability Manager with APT. This role had national responsibilities. It was a senior executive position. In this role, the defendant's key duties were to identify and secure business opportunities for APT with existing and new clients. The defendant received a substantial salary package as a result of this promotion.
29 At par 36 of her affidavit, Ms Cavalli said:
At the time of the promotion, the defendant's salary was increased to $140,000 per annum including vehicle, superannuation and incentive payments. His day to day wouldn't have changed as he was to still promote our services and products, and provide the services. In the new position there was an added focus on reliability. The offer states that the following points were noted and other terms and conditions in the standard employment agreement have not changed. The points were the additional tasks for the role of Reliability Manager. With a Salary of $140,900 come additional responsibilities.
30 The defendant's job description required him to:
(a) Plan, schedule and co-ordinate jobs with customers and internal administration personnel through proactive management;
(b) Create and keep up to date all necessary business documentation including timesheets, site visit reports and safety documents;
(c) Assist in the development of a business plan and sales strategy for the South Australian market and to ensure that APT's sales goals for that market and budgeted profitability were met;
(d) Diagnose problems, write reports and develop client relations utilising vibration analysis, bearing monitoring, machinery alignment, dynamic balancing, lubrication sampling and analysis (correlation) and other predictive and preventive maintenance techniques; and
(e) Provide prompt and accurate engineering support to customers and measure the performance of the South Australian part of APT's business against agreed key performance indicators.
31 By reason of his position as the most senior executive of APT working in its Adelaide office, the defendant was well placed to contact, meet and discuss all of APT's services and products with existing and prospective clients. He was also required to price jobs and submit official quotations. It was he who was responsible for generating quotations and securing orders based upon those quotations.
32 The defendant was in a position to and indeed was required to conduct on behalf of APT all dealings with existing and prospective clients of APT in relation to its South Australian business.
33 During the period of his employment by APT, the defendant had access to APT's confidential information. This information included:
(a) APT's databases. These databases comprised unique and confidential information specifically tailored to each particular client's needs. Data had been collected in respect of each client using the Pruftechnik equipment and then stored on the APT engineer's laptop. Once back in the office, the engineer was supposed to store a copy of that data on the APT server for safe keeping as the server is backed up every day;
(b) APT's engineering reports prepared for individual clients. APT's engineering reports were generated in Microsoft Word format on the engineer's laptop and then saved to the server;
(c) The identity of and related information specific to particular clients to APT, their equipment and their needs;
(d) Knowledge of the pricing which APT charged its clients from time to time. APT charged different hourly rates for its work, built up from a base hourly rate which was then adjusted depending upon the quantity of machines to be reviewed, the extent of the work, the frequency of the work and the complexity of the work. The defendant had knowledge of the specific prices APT had constructed for particular clients in the South Australian market;
(e) Details of APT's business plans and forecasts. These were regularly prepared by APT operatives, including the defendant, for discussion and reporting to APT's General Manager; and
(f) Reports and documents recording the identity of businesses and clients being targeted by APT from time to time.
34 During the period of the defendant's employment by APT, some of the clients to which it provided services in South Australia were PepsiCo, AllWater, Viridian Glass, Electrolux, Transfield and Challenger Gold Mine. In APT's records, Dominion is the same client as Challenger Gold Mine.
35 By January 2014, it was apparent to Mr Soper that APT's revenue in South Australia was significantly lower than it had been in the period 2011-2013. For this reason, on 29 January 2014, Mr Soper flew to Adelaide to discuss the poor performance of the South Australian business with the defendant.
36 I shall address and make findings as to what occurred at the meeting between Mr Soper and the defendant which took place on 29 January 2014 in Adelaide when I come to deal with the evidence given by Mr Soper. It is sufficient at the moment simply to note that, during the course of his cross-examination by Counsel for APT, the defendant accepted that Mr Soper's account of that meeting given in evidence before me was accurate.
37 On 28 February 2014, APT's lease of its premises at 238 St Vincent Street, Port Adelaide, ended and thereafter it ceased operating from those premises. APT's intention at the time was to have the defendant operate APT's South Australian business from his home at 216 Grand Junction Road, Pennington.
38 At pars 48 and 49 of her affidavit, Ms Cavalli said:
48. Sometime during February 2014, but before 28 February 2014, the defendant told APT that his mother was sick in Africa and he had to go to see her. He could not say when he would be back but said he would leave the keys to the Adelaide office with his daughter who would give them to the agent on the last day of APT's lease of the premises. The defendant then left and APT did not hear from him. I personally tried to call him, without success so my assistant, Susan Baysari, called his wife at their home. Ms Baysari told me words to the effect of;
'I spoke to the defendant's wife and she could not say when he would be back'.
49. The defendant returned on around 20 March 2014 and handed in an application for annual leave. He said his mother was better.
39 Subsequently, APT sold the Pruftechnik equipment which it had used in its South Australian business to a person who was not then identified to APT. The sale price was $15,000. When that equipment was sold, APT did not agree to sell the software which was used to operate it.
40 APT subsequently discovered that the defendant himself had purchased the Adelaide Pruftechnik equipment.
41 One of the projects upon which the defendant was working when he returned from leave in April or May 2014 was a major project which required him to travel to the Northern Territory with Mr Soper.
42 When the defendant and Mr Soper were in the Northern Territory, Ms Cavalli received an email from a contact in the industry to congratulate the defendant on becoming a trainer. Ms Cavalli did not know what training was being referred to in the email so she began to make enquiries about that matter.
43 As a result of her enquiries, Ms Cavalli discovered that the defendant had set up a business called the Vibration Institute of Nigeria (VIN). As best as Ms Cavalli could tell, VIN appeared to be an organisation which provided machine conditioning and monitoring training to industry personnel in Nigeria. VIN had an affiliation with a well-known mechanical engineering training and certification organisation called Mobius Institute.
44 While Mr Soper was still in the Northern Territory, Ms Cavalli informed him of the result of her enquiries.
45 On about 30 May 2014, after he had returned to Adelaide from the Northern Territory, the defendant gave notice of his resignation as an employee of APT. He provided four weeks' notice.
46 The defendant's letter of resignation was in the following terms:
Dear Geoff,
Letter of Resignation
I am writing to inform you that I will be resigning from my role as reliability manager. My last day at work will be June 30, 2014.
I would like to thank you for having me as part of your team. I am proud to have worked for Apt Technology, and I appreciate the trust and understanding you have shown to me through the years.
I have learnt a lot from the responsibilities you entrusted into my hand as your reliability manager for South Australia and everything I learnt will surely serve me well in my career.
I know that APT has some promising project ahead like powerwater, if there is any way I can be of assistance in this endeavour, I am more than happy to do so.
It was a hard decision to take due the understanding between us. I have been fortunate to have been a part of Apt Technology, my co-workers are like family to me and I wish you every success in the future.
Sincerely,
Matthew Aladesaye Ph.D.
Reliability Manager.
47 On 11 June 2014, Mr Soper travelled to Adelaide in order to conduct meetings with clients on that day and the next day (12 June 2014).
48 On 13 June 2014, Mr Soper returned to Sydney with the defendant's laptop and his mobile phone. The laptop which Mr Soper brought back to Sydney on this occasion was a laptop owned by APT. It had been provided to the defendant for use during the course of his employment. It was supposed to be used solely for the purposes of performing his duties for APT.
49 Upon receipt of the defendant's mobile phone, Ms Cavalli turned it on in order to divert the number to the office line. After she did this, emails began appearing on the screen of the phone.
50 Ms Cavalli then engaged an APT technician to conduct a review of the laptop which Mr Soper had brought back to Sydney. She also personally conducted a review of data and information contained in the mobile phone which had been used by the defendant and which Mr Soper had also brought back to Sydney.
51 Thereafter, Ms Cavalli began to undertake a more thorough investigation of the emails on the phone. She discovered that three email addresses were connected to the mobile phone which had been used by the defendant. There were hundreds of emails from an AVRE engineer's email address. Ms Cavalli reviewed all of the emails on the phone and discovered that:
(a) From January 2013 until 12 June 2014, the defendant had been dealing with and providing services to APT's clients through AVRE;
(b) From January 2013 until 12 June 2014, the defendant (through AVRE) had been performing machine condition monitoring solutions, engineering improvement and analysis for APT's clients and provision of engineering reports and other services through AVRE;
(c) The reports produced by the defendant through AVRE were formatted in almost identical terms to APT's engineering reports;
(d) Other documents, including invoices and quotations, were very similar to the counterparts of those documents used by APT;
(e) A number of APT's clients had done business with AVRE;
(f) A large number of transactions and activities connected to VIN had taken place during business hours;
(g) A number of APT's potential clients had been solicited by the defendant on behalf of AVRE; and
(h) The defendant had taken over the lease of the Adelaide office premises vacated by APT on 28 February 2014.
52 On 27 May 2014 and again on 28 May 2014, the defendant had forwarded several emails from his APT email address to his personal email account and to AVRE's email account. These emails contained confidential information belonging to APT, including notes and records of confidential discussions between Mr Soper and the defendant about business opportunities in South Australia, template documents, client reports, and information about the lease of APT's office and Pruftechnik equipment previously used in its South Australian operations.
53 It also appeared that it was the defendant himself who had purchased the Pruftechnik equipment from APT without disclosing the fact that he was the purchaser. Apparently, whilst employed the defendant had used that equipment and other APT facilities to further AVRE's and VIN's businesses.
54 On 16 June 2014, Mr Soper and Ms Cavalli called the defendant and confronted him with what they had learned about his activities. For the first 20 minutes or so of that conversation, the defendant denied any wrongdoing. Eventually, he confessed to operating the AVRE business in competition with APT. He said:
I take responsibility for everything, invoicing, doing jobs during business hours while employed by APT. I did it all. It's my fault and I'm the one behind it. Blame me for it, penalise me for it. I say yes to everything. I'm chasing your clients, I'm going to go after them all, I'm going to take all your old customers and I'm going to destroy the market.
55 Mr Soper then immediately terminated the defendant's employment with APT.
56 Immediately after 16 June 2014, APT endeavoured to re-engage with its South Australian clients. It has only been partially successful in doing so. Some clients have simply ignored its overtures.
57 On 11 July 2014, APT's solicitors wrote to the defendant requesting undertakings that he cease dealing with APT's clients for a period of 12 months and deliver up all of APT's confidential information and intellectual property held by him.
58 Although the defendant was prepared to provide an undertaking on a temporary basis, the terms of the undertaking which he was prepared to provide were not satisfactory to APT. The defendant had also insisted that the provision of the undertaking which he had offered would be in full and final settlement of all claims against him. This was a matter that was also unacceptable to APT.
59 In the period from early 2013 until shortly after the commencement of the present proceeding, the defendant had possession of and used to his advantage and to the disadvantage of APT the following information:
(a) The identity of APT's clients and specific information relevant to the services performed by APT for those clients;
(k) APT's databases;
(l) A collection of engineering and other reports;
(m) Details of APT's business plans and forecasts;
(n) Knowledge of APT's charges to its clients; and
He also had the use of the Pruftechnik equipment and its associated software.
60 Ms Cavalli said that the continued use by the defendant of APT's confidential information would potentially cause APT irrecoverable losses.
61 The defendant continued to deal with APT's clients after his employment with APT was terminated on 16 June 2014 until he was prohibited from doing so by the orders which I made in order to give effect to my reasons in APT No 1.