Failure of ANC to implement its policies in relation to a safe and supportive environment
72The Board raised eight matters under this heading all of which will be or have been addressed elsewhere in this decision. The only outstanding matter is the implementation of policy in relation to absenteeism.
73We accept that although the requirement to keep a register of attendances is not a "requirement of registration", the provision of a safe and supportive environment in s 47(g) includes policies, and their implementation, relating to absenteeism.
74The Board had no criticism of ANC's policies in the OPPM in relation to monitoring and enforcing attendance and dealing with absenteeism. Those policies reflect, and in some respects augment, the requirements in the Manual. However the Board did take issue with the implementation of those policies. In particular, the OPPM states that "Students must account for all absences. All medical absences must be supported by a "Medical Certificate" from a registered Medical Doctor. Dubious certificates from non-MD's will not be accepted."
75ANC relied on a copy of the current attendances register, data from 2010 and 2011, copies of emails and letters sent to enforce attendance and oral evidence. For the first five weeks of 2012, the Board analysed the data relating to attendance. We accept that analysis. For the Year 11 students, out of a possible 3,780 periods of attendance, students were present for 1,936 periods, absent for 1,659 periods and there were a further 185 periods of absence for a flexible timetable. For Year 12 students, out of a possible 2,520 periods, students were present for 1,315 periods, absent for 815 periods and there were a further 390 periods of absence for a flexible timetable.
76Mr Wakeling described the level of absenteeism with overseas students as "an ongoing challenge". He gave evidence that every Monday he sends emails to students asking them to explain their absences. He provided examples of such emails and said that if he did not receive a response, or the absence was unexplained, he recorded that fact on the attendance register.
77Despite this evidence, Mr Wakeling produced only one email which was actually addressed to a student for which he had received a reply. The student in that case gave as the reason for being absent on two days, "part-time job". The reason for being absent for another four days was said to be through "sickness". This student, YW, was marked present on the roll for some of those days.
78Mr Wakeling produced other emails which he purportedly sent to students but for which no response was provided. We doubt whether these emails were actually sent. Apart from the email referred to in the previous paragraph, none of the emails contain the email address of the student. If they were sent, several were sent incorrectly because the student was recorded as being present on one or more of the days identified in the emails. One of the emails which was purportedly sent to a student, RC, requests an explanation for absences on 8 and 15 February 2012. In the attendance register that student was marked present on those days. Mr Wakeling's explanation was that he sent the email too early as it was based on a draft of the attendance register. We do not find that explanation convincing.
79As well as inconsistencies with the attendance records and emails, ANC's attendance records for the first 5 weeks of 2012 were inconsistent with other documents. For example, assessment papers show students completing assessments when they were marked absent.
80ANC says that it cannot provide a reason for absence if the student has not volunteered a reason.
81Mr Wakeling went on to say that when a student's projected rate of attendance fell below 85%, he sent him or her a warning letter. Examples were provided. If the poor rate of attendance persists, Mr Wakeling says he sends a second letter asking the student to meet with him. Two records of counselling sessions held with students in 2011 were provided. Finally, in relation to students whose attendance does not improve, a letter is sent notifying the student of an intention to report him or her to the relevant Commonwealth Department. Examples of such letters were provided.
82The lack of evidence from students as to their reasons for absence is reflected in the attendances register. The only two reasons for absences recorded in the register are that the student has a flexible timetable and is not required to attend at that time (F) or that the absence is unexplained (A). There is no instance of the absence being recorded as being due to sickness or medical reasons (S) or as having been approved for some other legitimate reason (L). All absences, other than for a flexible timetable were "unexplained".
83The rate of absenteeism is extraordinarily high. While we acknowledge that requiring international students to attend regularly may be challenging, the incidents of unexplained absences is chronic. Contrary to Mr Wakeling's evidence, we are not satisfied that he routinely sends emails to students each week requesting an explanation for any absence. Nor are we satisfied that the register of attendances accurately records students' attendance or the reason for non-attendance. Monitoring of attendance needs to be more accurate and strategies need to be implemented to change what appears to be a culture of absenteeism. The policy that students must account for all absences is not being implemented. As a result, ANC is not providing a safe and supportive environment for students.