BACKGROUND
4 The appellant is from Basra in Iraq. The appellant trained and worked as a barber from 2003 until 2012. He first worked at his older brother's barbershop in 2003; he opened his own barbershop in 2006; and in 2010, he commenced working as a barber at JSI, leaving his barbershop to the care of his younger brother, whom he had earlier trained. JSI provided security for foreign-run oil installations in the Basra area.
5 The appellant claimed, and the Authority accepted, that Islamist Shia militia patrols had closely monitored the appellant's work in his salon and had barred him from undertaking modern European haircuts and from trimming beards or facial hair. The appellant claimed that many barbers were attacked and killed in Iraq.
6 The appellant also claimed that a militant group, Asa'ib Ahl Al-Haq (AAH), had threatened to kill the appellant if he did not leave his job with JSI and join them. The appellant alleged that AAH came to his house at night, firing guns. At his irregular maritime arrival entry interview on 19 May 2013, the appellant had said that "around 0200, they came to our place and they started shooting". In a translated written statement of 7 March 2016 which accompanied his application for a protection visa, the appellant stated that the attack took place "at 2am". That statement was sent by the appellant's migration agent, together with the visa application and a submission dated 14 March 2016 which referred to the attack occurring "in a 2am raid". During his SHEV interview on 5 October 2016, the appellant said that the attack occurred at "1 o'clock … in the night time". After the alleged attack, the appellant sheltered with neighbours for two days and then found his barber shop burned down. The Authority did not accept these claims, primarily on the basis of what it perceived to be inconsistencies between the appellant's written statement and the SHEV interview.
7 The appellant travelled from Iraq to Australia by boat in March 2013.
8 In June 2013, the appellant's younger brother was killed. A death certificate, accepted by the Authority as genuine, indicated that the cause of death was "fire shots in the head that caused immediate death".
9 On 28 January 2016, the appellant was notified that the Minister had lifted the statutory bar for him to lodge a protection visa application. On 15 March 2016, the appellant's legal representatives lodged on his behalf a valid application for a SHEV. The appellant made the following claims:
(1) fear of harm from AAH, the Mahdi Army (JAM) or other militia groups due to his work as a barber and with a foreign company; and
(2) fear of harm due to being a non-practising Muslim.
10 The Minister's delegate refused the appellant's visa application on 25 November 2016.
11 On 4 January 2017, the Authority gave reasons for affirming the delegate's decision (hereafter referred to as "A"). The Authority accepted that the appellant's younger brother was killed, but considered "it entirely speculative to make a finding as to who killed [him and] the reason for it": A[12].
12 The Authority accepted that hairdressers were targeted from after the collapse of the Saddam Hussein regime in 2003 for a period and therefore accepted aspects of the appellant's claims. The Authority stated (footnotes omitted):
[13] Country information indicates that since the fall of the Saddam Hussein regime in 2003, hairdressers and barbers have been targeted and some even killed in Basra and Baghdad. Salons have been bombed or forced to close for giving 'western' style haircuts by militias who were sending a signal to all Iraqis that they were empowered to dictate societal norms. During that period, the continuous attacks on salon workers aroused fear within some of them, to the extent that they left their jobs and started to secretly practice their profession at home, whereas others have put signs on their stores that informed customers that they did not do haircuts or styling. It is reported that some extremists visited salons and threatened barbers not to shave beards or try to imitate Americans in their hairstyles. The [appellant] also provided an article regarding barbers being targeted by militias for shaving men's beards or do [sic] western-style haircuts dated 18 March 2005.
[14] Based on the above information, I accept that the [appellant's] older brother ceased working as a barber and sold his barber shop in 2006 due to the incidents towards hairdressers at that time, and that his older brother is now working in a car sell yard in Basra.
[15] I accept that the [appellant's] salon was monitored by militias, who harassed and threatened them not to do western style haircuts, styling, shave beards, and banned trimming and scrubbing of face hair and eyebrows.
13 Nevertheless, the Authority considered that different accounts given by the appellant about certain events were so inconsistent as to warrant a conclusion that those events did not occur, on the basis that the appellant was not credible. The Authority stated:
[16] At the SHEV interview, the [appellant] stated that in 2012, he received a text message on his phone from AAH requesting him to join them and stop working with JSI. He stated that two days later, he received a phone call from AAH. AAH told him that they sent him a message; he ignored it and did not reply. AAH requested him to attend their office. They told him that they knew he was working in JSI and that next time when they sent him something, he had to reply. He apologised to the AAH and told them that he would attend their office. But he did not attend their office as he was fearful of what they would do with him.
[17] There was no mention of having received a text message from AAH, or that the AAH requested the [appellant] to attend their office in the [appellant's] written statement. The written statement only mentioned about a threatening telephone call from AAH and the subsequent home attack and arson attack against the [appellant's] barbershop.
[18] At the SHEV interview, the [appellant] stated that 24 hours since the phone conversation, AAH attacked his home. This differs from his written statement which stated that a few days after the phone call from AAH, they attacked his home.
[19] In the written statement, the [appellant] stated that at 2 am his home was raided and shot at. When asked at the SHEV interview, the [appellant] stated that the shooting at his home started at '1 o'clock…at night time'.
[20] According to the [appellant], they stormed the house and opened fire, which lasted for about an hour. The threats and the home attack occurred within a short timeframe. In these circumstances, I consider these to be memorable and significant incidents. There is no medical evidence before me to suggest, and I am not satisfied, that the [appellant's] evidence is affected by any memory or medical conditions. The written statement was made about three years after the [appellant's] boat journey to Australia. I do not consider that the omission or inconsistencies was due to any effect from the boat journey.
[21] The [appellant] was able to provide detailed and specific evidence in his SHEV application and at the SHEV interview in October 2016, including the contents of the text message and phone conversation, and the timing of the claimed incidents. The written statement was prepared in 2016, about three years after the [appellant's] arrival in Australia in 2013, and the [appellant] was assisted by a migration agent in his SHEV application and at the SHEV interview. As such, I am not satisfied that the passage of time since the claimed incidents or trauma could satisfactorily explain the omission and inconsistencies. In my view, if the [appellant] had in fact received a text message from AAH followed by a threatening call two days later, and his home was attacked 24 hours since that phone call, the [appellant] would at least be able to provide consistent evidence as to whether the AAH requested him to attend their office; and whether he only received a threatening call, or a text message followed by a threatening call.
14 It can be seen from the foregoing that the following inconsistencies were a substantial basis for the Authority rejecting the appellant's claims regarding the relevant events:
(1) First, the appellant had stated in the SHEV interview on 5 October 2016 that he had received a text message from AAH requesting that he join the AAH and stop working with JSI. He stated he received a phone call two days later: A[16]. The text message was not mentioned in the written statement and nor was the AAH's request that the appellant attend AAH's office: A[17].
(2) Secondly, the appellant had stated in the SHEV interview that the attack on the appellant's home occurred 24 hours after the phone call, whereas it was said to have occurred "a few days" after the phone call in the written statement: A[18].
(3) Thirdly, the appellant had stated in the SHEV interview that the attack on the appellant's home occurred at "1 o'clock … at night time", whereas it was said to have occurred "at 2 am" in the written statement: A[19].
15 The Authority also referred to a lack of "independent evidence … to substantiate the claimed threats and attacks": A[22].
16 The Authority referred to country information indicating that since 2008 the situation for hairdressers and hairdressing businesses in Iraq had improved: A[23]. The Authority stated at A[24]:
[24] On the [appellant's] evidence, he has never been caught doing styling or the forbidden things which AAH had asked him and other barbers not to do, and that AAH started to monitor him, his brothers and other barbers in their area from 2006 up to 2010. In these circumstances, it is doubtful that AAH would threaten the [appellant] and attack his home and barbershop in 2012.
17 Immediately after discussing the inconsistencies and the matters just referred to, the Authority referred to the entry interview and stated at A[25]:
[25] At the arrival interview held in 2013, the [appellant] stated that he did not know why AAH wanted him to join them and that they were gangs and involved in crimes.
18 The Authority compared this answer to an answer given in the SHEV interview. It stated at A[26]:
[26] At the SHEV interview in 2016, in response to why AAH wanted him to join them, the [appellant] stated that they perceived him '… as a person who is outside and not practising Islam, working as a barber and doing style, … labelled as secular, … out of the context of the religion'. He stated that part of their mission was to invite him or convert him, or take him back to Islam religion.
19 The Authority was not satisfied that the appellant was targeted or that he was of adverse interest to the AAH, the JAM or other Shia militia groups because of his work as a barber for a foreign company in Basra. It stated at A[29]:
[29] The [appellant] stated at the SHEV interview that AAH told him to stop working with JSI because they are foreigners who want to steal or to take Iraq oil away from them. The information before me does not suggest that barbers who worked with a foreign company were specifically targeted or threatened by militant groups in Basra. I am not satisfied on the evidence that the [appellant] was targeted or of adverse interest to AAH, JAM or Shia militant groups because of his work as a barber for a foreign company in Basra.
20 The Authority continued at A[30] and [31]:
[30] Having regard to the totality of the evidence, the [appellant's] accepted profile and for the above reasons, I do not accept that AAH wanted the [appellant] to join them because he is a non-practising Muslim, worked as a barber or with a foreign company or that they labelled him as secular or wanted to convert him back to Islam religion. I do not accept that the [appellant] received a text message or threatening call from AAH, JAM or armed militant group; or that AAH, militias, the police or anyone stormed, raided, attacked or opened fire at the [appellant's] home; or that the [appellant's] barbershop was burnt or destroyed. I do not accept that the AAH requested that the [appellant] to join them, leave his job, or attend their office. I do not accept that the [appellant], his mother and younger brother were displaced from their home, or that they left their home for the city of Al-Zubair / Al-Najm farms for the reasons claimed. I am not satisfied on the information that the [appellant] is or was known to the radical Islamists as a secularised Arab Shia; that he was perceived as a secularised enemy who has collaborated with foreign companies; or regarded as a 'kafir' or an apostate; or that he is or was imputed to be hostile to the radical Islamist goal of establishing Iraq as an Islamist state under either a caliphate or an Islamic regime based only on Sharia law. I am not satisfied that the [appellant] is or was of adverse interest to AAH, JAM or any other Shia armed groups, or that he suffered psychological fear or harm from his encounters with Islamist terrorists.
[31] As such, I find that the [appellant] will not face a real chance of harm from AAH, JAM or other Shia militant groups for reasons relating to his previous work as a barber, his work with a foreign company or JSI, or for being a non-practising Muslim, or a combination of these reasons, now or in the reasonably foreseeable future.
21 The Authority then referred to other country information which tended to indicate an improvement in the situation for hairdressers, as well as for young men with "special or western style haircuts", such as emos. It stated at A[32] and [33] (footnotes omitted):
[32] Country information indicates that hairdressers and beauticians, who were targeted during Iraq's sectarian war, held a festival in Baghdad in 2013 as a symbolic move to break with years of fear. The event, officially called the Make-up, Hairdressing and Fashion Show, was organised over a weekend and was the first of its kind since the 2003 US-led invasion and its violent aftermath. It marked a sharp difference from the climate that once prevailed in the country, when tens of thousands were killed in the insurgency and sectarian war that followed the invasion that ousted now-executed dictator Saddam Hussein. Militants have weakened and violence has dropped dramatically when compared to years earlier. It is reported in July 2016 that 'emos' - young men who dressed differently, including having special or western style haircuts, are now back, as their attackers are otherwise occupied. These kinds of young men are more courageous and one sees more of them in southern Iraq, such as Nasiriya. Militias are preoccupied with other issues and that gives them some freedom to dress as they like.
[33] The [appellant] submitted an article dated 1 June 2015 to the delegate, which stated that IS militants have announced that full beards would be compulsory and shaving was punishable in Mosul. However, unlike southern Iraq, including Basra and Nasiriya, which are under government control, the city of Mosul was controlled by Daesh and other Sunni armed groups. As the [appellant] is from Basra, I give weight to the country information regarding the situation in areas under government control in southern Iraq, which is more relevant to the [appellant's] circumstances. Country information indicates that IS militants and other Sunni insurgent groups have very limited presence in government controlled areas in southern Iraq, and I am not satisfied that IS militants or Sunni extremist groups have the capacity to patrol and target barbers or to enforce a ban on shaving of beards in the south, including Basra.
22 The Authority concluded at A[34]:
[34] On the information, I find that the [appellant] faces no real chance of harm from IS militant or other Sunni insurgent groups on the bases of his work as a barber; his work with JSI, a foreign company; for being a Shia or a non-practising Muslim; or for any other reasons, if he were to return to Basra now or in the reasonably foreseeable future.
23 The Authority then also concluded that the appellant would not face a real chance of harm "even if the [appellant had been] threatened and attacked". At A[35], the Authority stated:
[35] In view of the above country information, and given the passage of time of over four years since the claimed incidents in 2012, I consider that even if the [appellant] was threatened and attacked, which I do not accept, the [appellant] will not face a real chance of harm for reasons relating to his past work as a barber, his work in JSI or for being a non-practising Muslim, or for a combination of these reasons, if he were to return to Basra now or in the reasonably foreseeable future. In addition, the evidence before me does not indicate that the [appellant's] older brother, who used to work as a barber, was threatened or targeted for harm since he stopped working as a barber. The [appellant's] evidence that his older brother is living unharmed in Basra supports that the [appellant] will not face a real chance of harm for reasons relating to his past activities as a barber if he were to return to Iraq.
24 Although this paragraph states that it is based on the country information referred to earlier, the Authority continued to consider other country information which touches on relevant matters. It stated at A[36] to [38] (footnotes omitted):
[36] The referred country information reported an incident of truck bombing in front of a barbershop in Baghdad. However, it is not clear as to whether this was a targeted attack or general violence, and who was responsible for this incident. The independent information before me does not suggest that barbers or barbershops are being attacked or targeted in Basra. As mentioned above, the situation for barbers in Iraq have changed since 2008, where violence and attacks against barbers have dropped, salons have re-opened since 2013 and 'emos' are back in southern Iraq in July 2016.
[37] Country information indicates that Shia militia groups in Iraq, including JAM, AAH (an offshoot of JAM), Kata'ib Hezbollah, the Mukhtar Army and the Badr Corps, have changed their aims and operations, and are now working alongside the Iraqi Security Forces (ISF), the Iraqi government and indirectly allied with foreign forces, in the fight against Daesh. I accept that the AAH has institutionalised as a leading member of the Popular Mobilisation Forces (PMU). However, given their change in focus following the 2014 Islamic State offensive, in that they are now in support of the government and fighting against the Islamic State, I do not accept that the [appellant's] risks heightened as AAH legitimised and institutionalised as a leading member of the PMU.
[38] I have also considered the representative's submission of 14 March 2016, including the references to decisions made by the former Refugee Review Tribunal (RRT), some dating back to 2013. Some of these decisions relate to Iraqi students and ex-Ba'athist academic from other provinces of Iraq, which differs from the [appellant's] circumstances. I am required to consider the circumstances of this particular [appellant] and recent country information. This is particularly so given the abovementioned change in the situation for barbers in Iraq.
25 The Authority then concluded at A[39] and [40]:
[39] The [appellant] has not specifically claimed that he wishes to work as a barber upon return. Nonetheless, on the information before me, and having regard to the [appellant's] accepted profile, I consider there is only a remote chance that the [appellant] will be harmed or targeted by AAH, JAM, other Shia armed groups or Sunni militant groups if he were to continue working as a barber upon return to Basra. I am not satisfied on the evidence that the [appellant] faces a real chance of harm if he were to continue working as a barber in Basra upon return, including working in a foreign company, now or in the reasonably foreseeable future.
[40] Considering the evidence as a whole, I am not satisfied that the [appellant] will face a real chance of harm for being a non-practising Muslim, Arab Shia, on the bases of his past or future work as a barber, including working for a foreign company, or a combination of the claimed reasons, if he were to return to Basra now or in the reasonably foreseeable future.
26 These paragraphs were the conclusion in respect of the various matters from A[13] to A[38] headed "Work as a barber and in foreign company, Shia, non-practising Muslim".
27 The Authority then turned to a consideration of the "general situation" in Iraq and stated it was not satisfied that the appellant had a well-founded fear of persecution in Basra, "[e]ven considering the [appellant's] cumulative circumstances as a young Shia Muslim Arab man, a non-practising Muslim, a failed asylum seeker, a returnee who spent time in the west, and who worked in a foreign company, and has worked and would work as a barber upon return": A[41]-[46].
28 The Authority was not satisfied the appellant had protection obligations under either ss 36(2)(a) or 36(2)(aa) of the Migration Act 1958 (Cth): A[48] to [52].