The delegate's process and decision
8 The appellant applied for a protection visa (a Safe Haven Enterprise (Subclass 790) Visa or SHEV) on 21 January 2016.
9 The appellant's claims can be summarised in the following way, this summary being taken from the appellant's written submissions, omitting the evidentiary cross-references, and omitting one aspect of the summary which relates to the factual matters in issue on the appeal:
The Appellant's father had been shot during the civil war in Sri Lanka. Following the war, the Sri Lankan Army (SLA) had established a strong presence in the Appellant's home region. Abuses perpetrated against Tamils by the Sri Lankan authorities and associated entities continued in this region, and included abductions. Tamils in the Vavuniya area were suspected of having strong links to the LTTE.
A few months before the Appellant left Sri Lanka, his cousin was abducted. The cousin was beaten, tortured and starved, and his father was forced to pay a ransom for his release.
The Appellant's father was subsequently threatened by Sinhalese people, who indicated that the Appellant would be killed if his father did not pay a ransom. The Appellant's father arranged for the Appellant to leave Sri Lanka and seek asylum in Australia. The Appellant's father told the Appellant that he was called and threatened by the same people two weeks after the Appellant left, and again three months later, prompting him to change his phone number.
…
The Appellant further claimed that because he was a Tamil, the authorities would not adequately protect him from abduction or like persecution, and that the government still did not have control over many killings and kidnappings in Sri Lanka. Through his then representatives, he provided country information concerning the persecution of Tamils and the imputed affiliation of Tamils from Vavuniya with the LTTE.
The Appellant claimed that he may face persecution on return to Sri Lanka as a failed asylum seeker who had left Sri Lanka unlawfully; and that the prospect of persecution was exacerbated by his not having a national ID card and by the 2014 data breach.
10 The appellant was interviewed by a delegate in relation to his protection visa application on 28 April 2016. During that interview, as the Authority's reasons record at [12], the appellant told the delegate that he did not know if his father was ever threatened in person, but the appellant speculated that perhaps his father had been but did not tell the appellant so as not to scare him.
11 After the interview with the delegate, by an email dated 13 May 2016, the appellant's representatives forwarded to the delegate three documents. One of those documents was a set of post-hearing submissions. In those submissions, the appellant's representatives relevantly stated:
1.2. As the Applicant was a child when he left Sri Lanka, and based on the evidence he gave at the interview, we submit that his family have not divulged all of the details of the problems they experienced in Sri Lanka. This includes, for example, any family involvement in the LTTE and the circumstances surrounding the shooting of his father prior to his birth. Despite this, we submit that the applicant gave frank answers and presented with a demeanour that added to his credibility.
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1.4. The Applicant gave evidence that he was still wanted in Sri Lanka and that he fears he would be abducted upon his return. The Applicant has sought evidence from his father of the risks he would face if he was returned to Sri Lanka. On his behalf, his father obtained letters from the local Member of Parliament and Justice of the Peace attesting to this fear. We enclose these letters with this submission.
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1.5. At the Interview, Mr [REDACTED] gave evidence as to the threats his father received by phone. It was put to Mr [REDACTED] that he had not mentioned these specific threats in his entry interview. We submit that Mr [REDACTED]'s response to this adverse information was reasonable:
I was fifteen years old at that time, I didn't know much, I was scared…eighteen days I was in the sea…
1.6. We note that the PAMS direct officers to place primary consideration on claims given at the protection visa interview. They expressly state that discrepancies can arise between the entry interview and the refugee status determination process due to the timing of entry interviews, the state of shock or anxiety of the interviewee, the lack of understanding as to which claims are relevant and the fact that entry interviews, which are often very short, are not conducted for the purpose of obtaining or investigating asylum claims.
(Footnotes omitted.)
12 The post-hearing submissions also contained a considerable amount of country information about the circumstances in Sri Lanka which the appellant's representatives submitted he would be likely to face on his return.
13 As paragraph 1.4 of the submissions foreshadowed, two documents were attached to the submissions, which on their face originated from Sri Lanka. The first was a letter from a Justice of the Peace in Sri Lanka which relevantly stated:
I certify that I know Mr. [REDACTED], date of birth 1997-02-21, native of Vavuniya, stayed at [REDACTED], and his parents.
I know that he was under interrogation and questioned by the unknown armed persons. It was reported me by his parents to give protection to their son. I investigated and I could not assist to Mr. and Mrs. [REDACTED], parents of Mr. and Mrs. [REDACTED] as it was Para Militant works.
I asked them to come with me to Police to lodge a complaint; they were panic and fear hearing my request. The unknown armed person has already made a threat that if they sought police assistance they would be shot killed. They begged to help their son from killing by unknown armed persons who often visited their home.
As their son Mr. [REDACTED] faced life risk, he took flee from Sri Lanka crossing the rough seas of Indian Ocean and Pacific Oceans. I was made understand that he is under search of unknown armed persons and he is staying in foreign country for his protected life.
Parents of Mr. [REDACTED] sought my assistance recently that they are under continually life threats to produce their son Mr. [REDACTED] to the unknown armed persons.
I am well aware that his returning to Sri Lanka would be the last day in his life.
I request the authority where there now Mr. [REDACTED] is staying to give protected life as his life is danger in Sri Lanka.
This letter is issued at the request to confirm the above
14 The second letter on its face was from a Member of the Sri Lankan Parliament for the district from which the appellant came. It relevantly stated:
This is to certify that I know Mr. [REDACTED], date of birth 1997-02-21, native of Vavuniya, stayed at [REDACTED], educated in Vavuniya up to GCE (O/L) and his family are known to me well as my constituents.
While he was student in Vavuniya, he was supporting Tamil Struggles and our party for the election works and other propaganda against the killings of Mullivaikkal. Sri Lankan Authority and Para Militant group harassed him. He was surveying under death threats in Sri Lanka and he was unable to complete his education.
Due to conflict and confrontation he faced in Sri Lanka, he had to take flee from Sri Lanka. Now, he is staying in a foreign country for the protection of his life.
Now his parents Mr. and Mrs. [REDACTED] often visit my office and they are reporting that they are under harassing from unknown armed persons to produce their son above named Mr. [REDACTED]. It was reported me that on their last visit, Mr. and Mrs. [REDACTED] family was under heavy death threats to make their son Mr. [REDACTED] come to Sri Lanka as Mr. [REDACTED] is wanted to them. Parents of Mr. [REDACTED] were badly assaulted want of Mr. [REDACTED].
Youths in his condition, though new government formed for good governance is still facing life threats. There are nearly 28 Tamils returned from foreign countries have been arrested at the Airport on their arrival.
In this situation, my opinion is that if Mr. [REDACTED] is returning to Sri Lanka, he will face a bad consequence in Sri Lanka and his surviving would be a question.
I request the authority where there Mr. [REDACTED] is staying now, to give him protection as his life is risk as far as I collected information about Mr. [REDACTED]
I issued this letter to confirm the above material facts authority concern.
15 Both letters were dated 18 January 2016, which did not sit entirely easily with the chronology of events and what was said in paragraph 1.4 of the post-hearing submissions, being a date some three months prior to the appellant's interview with the delegate. However, as the appellant's counsel submitted, this was not a matter of concern identified by the Authority in its reasons.
16 On 22 September 2016, the delegate refused to grant the appellant a SHEV. Although the delegate accepted much (but not all) of the narrative given by the appellant about what had happened to him and his extended family in Sri Lanka, the delegate did not accept that the appellant's fear of serious harm or persecution were he to return to Sri Lanka was well-founded, essentially because of the findings the delegate made about improvements in the circumstances in Sri Lanka after the civil war.
17 The final material fact concerning the delegate's decision, of relevance to the appellant's claim on the appeal, is that the delegate did not refer to the post-hearing submissions, nor to either of the two letters in support of the appellant's claims. This omission, the appellant submitted, was one of the factors that should have been weighed by the Authority in deciding whether or not to exercise its power under s 473DC.