sec.277Complaints generally

### sec.277 Complaints generally A child or parent of a child detained in a detention centre may complain about a matter that affects the child. The chief executive must issue written instructions on how a complaint may be made and dealt with, which may include the direction of the complaint to a community visitor (child), child advocacy officer or other appropriate authority. Despite subsection (2) , a child is entitled to complain directly to a community visitor (child) or child advocacy officer. The chief executive need not deal with a complaint that the chief executive reasonably believes to be trivial or made only to cause annoyance. The chief executive must tell the child how the complaint will be dealt with. This section does not limit the powers of a community visitor (child), a child advocacy officer or the inspector of detention services. s 277 amd 1996 No. 22 s 75 ; 1998 No. 39 s 52 ; 2000 No. 60 s 175 sch 3 ; 2014 No. 26 s 285 ; 2022 No. 18 s 106 (sec.277-ssec.1) A child or parent of a child detained in a detention centre may complain about a matter that affects the child. (sec.277-ssec.2) The chief executive must issue written instructions on how a complaint may be made and dealt with, which may include the direction of the complaint to a community visitor (child), child advocacy officer or other appropriate authority. (sec.277-ssec.3) Despite subsection (2) , a child is entitled to complain directly to a community visitor (child) or child advocacy officer. (sec.277-ssec.4) The chief executive need not deal with a complaint that the chief executive reasonably believes to be trivial or made only to cause annoyance. (sec.277-ssec.5) The chief executive must tell the child how the complaint will be dealt with. (sec.277-ssec.6) This section does not limit the powers of a community visitor (child), a child advocacy officer or the inspector of detention services.