43Proceedings before Board in respect of complaints

#### 43 Proceedings before Board in respect of complaints 43 Proceedings before Board in respect of complaints > > (1) For the purposes of investigating or determining a complaint, the Board is not bound to observe the rules of evidence but may inform itself of any matter in such manner as it thinks fit. > > > (2) Without limiting subsection (1), the Board may meet separately or jointly with the complainant and veterinary practitioner concerned in an attempt to resolve any issue raised by the complaint if it considers the complaint may be resolved expeditiously by doing so. > > > (3) The Board may be assisted by any person that it considers has relevant expertise in mediation or alternative dispute resolution in any such attempt to resolve a complaint. > > > (4) Nothing in subsection (2) or (3) operates to prejudice the rights of the complainant or veterinary practitioner concerned.