2BCommon objectives and service delivery priorities of public transport agencies

#### 2B Common objectives and service delivery priorities of public transport agencies 2B Common objectives and service delivery priorities of public transport agencies > > (1) Public transport agencies are to exercise their functions in a manner that promotes the following objectives, which are the common objectives of public transport agencies— > > > > > (a) Customer focus > > > > > > To put the customer first and design the transport system around the needs and expectations of the customer. > > > > > (b) Economic development > > > > > > To enable the transport system to support the economic development of the State (with a focus on freight transport systems). > > > > > (c) Planning and investment > > > > > > To ensure that good planning informs investment strategies. > > > > > (d) Coherence and integration > > > > > > To promote coherence and integration across all transport modes and all stages of decision making. > > > > > (e) Performance and delivery > > > > > > To focus on performance and service delivery, based on a strong purchaser-provider model with clear accountabilities for outcomes. > > > > > (f) Efficiency > > > > > > To achieve greater efficiency— > > > > > > > (i) in the delivery of transport infrastructure projects, and > > > > > > > (ii) through improved coordination of freight, maritime and ports operations, and their integration into the transport system, and > > > > > > > (iii) by eliminating duplication of functions and resources, and > > > > > > > (iv) by outsourcing the delivery of non-core services. > > > > > (g) Environmental sustainability > > > > > > To promote the delivery of transport services in an environmentally sustainable manner. > > > > > (h) Social benefits > > > > > > To contribute to the delivery of social benefits for customers, including greater inclusiveness, accessibility and quality of life. > > > > > (i) Safety > > > > > > To provide safe transport services in accordance with a safety regulatory framework. > > > (2) Public transport agencies are to determine their service delivery priorities having regard to the Transport Secretary’s expectations for service delivery established by a Statement of Expectations issued annually to public transport agencies by the Transport Secretary. > > **s 2B:** Ins 2011 No 41, Sch 1 \[2\]. Am 2014 No 33, Sch 3.32 \[1\].