sec.99AVMatters required to be stated in account

### sec.99AV Matters required to be stated in account The account must state all of the following— the customer’s name and the customer’s premises at which the water services and wastewater services were provided; the period of the account; whether the account is based on an actual reading of a meter or an estimate of what a meter would read; the bulk water component; an entry called ‘distribution and retail’; an enquiries telephone number; the total charge; the methods by which the account may be paid; the charge under the most recent account from the SEQ service provider to the customer; any concessions, discounts or rebates applied in working out the amount charged under the account; any interest to be charged for late payment of the account; a comparison with the consumption of other customers; if the customer is a residential customer—a comparison with the consumption of other residential customers (whether actual or estimated); any matter prescribed under a regulation for this section. The entry called ‘distribution and retail’ must include the amount charged for— water services and wastewater services; and being able to be provided with the service (called a ‘fixed access charge’). The entry called ‘distribution and retail’ must be included in the account under a separate heading called— for a distributor-retailer—‘Local Government distributor-retailer price’; or for another SEQ service provider—‘Local Government distribution and retail price’. The bulk water component must be included in the account under a separate heading called ‘State bulk water price’. In this section— bulk water component means the component of the account that represents the amount of any charge for bulk water services under the Water Supply Act passed on to the customer in the account. s 99AV ins 2010 No. 20 s 21 amd 2010 No. 53 s 168 ; 2011 No. 21 s 13 ; 2012 No. 1 s 43 (sec.99AV-ssec.1) The account must state all of the following— the customer’s name and the customer’s premises at which the water services and wastewater services were provided; the period of the account; whether the account is based on an actual reading of a meter or an estimate of what a meter would read; the bulk water component; an entry called ‘distribution and retail’; an enquiries telephone number; the total charge; the methods by which the account may be paid; the charge under the most recent account from the SEQ service provider to the customer; any concessions, discounts or rebates applied in working out the amount charged under the account; any interest to be charged for late payment of the account; a comparison with the consumption of other customers; if the customer is a residential customer—a comparison with the consumption of other residential customers (whether actual or estimated); any matter prescribed under a regulation for this section. (sec.99AV-ssec.2) The entry called ‘distribution and retail’ must include the amount charged for— water services and wastewater services; and being able to be provided with the service (called a ‘fixed access charge’). (sec.99AV-ssec.3) The entry called ‘distribution and retail’ must be included in the account under a separate heading called— for a distributor-retailer—‘Local Government distributor-retailer price’; or for another SEQ service provider—‘Local Government distribution and retail price’. (sec.99AV-ssec.4) The bulk water component must be included in the account under a separate heading called ‘State bulk water price’. (sec.99AV-ssec.5) In this section— bulk water component means the component of the account that represents the amount of any charge for bulk water services under the Water Supply Act passed on to the customer in the account. - (a) the customer’s name and the customer’s premises at which the water services and wastewater services were provided; - (b) the period of the account; - (c) whether the account is based on an actual reading of a meter or an estimate of what a meter would read; - (d) the bulk water component; - (e) an entry called ‘distribution and retail’; - (f) an enquiries telephone number; - (g) the total charge; - (h) the methods by which the account may be paid; - (i) the charge under the most recent account from the SEQ service provider to the customer; - (j) any concessions, discounts or rebates applied in working out the amount charged under the account; - (k) any interest to be charged for late payment of the account; - (l) a comparison with the consumption of other customers; - (m) if the customer is a residential customer—a comparison with the consumption of other residential customers (whether actual or estimated); - (n) any matter prescribed under a regulation for this section. - (a) water services and wastewater services; and - (b) being able to be provided with the service (called a ‘fixed access charge’). - (a) for a distributor-retailer—‘Local Government distributor-retailer price’; or - (b) for another SEQ service provider—‘Local Government distribution and retail price’.