QLDIn ForceAct
South-East Queensland Water (Distribution and Retail Restructuring) Act 2009
sec.94Particular matters code may provide for
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### sec.94 Particular matters code may provide for
The code may provide for all or any of the following—
rights and obligations of SEQ service providers and their customers relating to the availability of water services and wastewater services;
minimum and guaranteed service standards for water services and wastewater services;
compensation for failure to comply with the service standards and—
the amount of the compensation or how it is to be worked out; and
how the compensation may be recovered;
the terms of supply contracts for the services;
the marketing conduct of SEQ service providers relating to customers;
meters and metering;
dispute resolution processes for customers;
an entity to administer the code.
Disputes arising between particular customers and an SEQ service provider about a function or obligation of the provider under the code may, under the EWO Act , section 18A , be referred to the energy and water ombudsman.
The code may be limited in its application to particular types of customers and particular types of water services and wastewater services.
Subsection (2) does not limit the Statutory Instruments Act 1992 , section 24 or 25 .
The code may impose additional requirements to those mentioned in part 4 .
s 94 amd 2010 No. 20 s 19 ; 2010 No. 53 s 151 ; 2012 No. 1 s 25
(sec.94-ssec.1) The code may provide for all or any of the following— rights and obligations of SEQ service providers and their customers relating to the availability of water services and wastewater services; minimum and guaranteed service standards for water services and wastewater services; compensation for failure to comply with the service standards and— the amount of the compensation or how it is to be worked out; and how the compensation may be recovered; the terms of supply contracts for the services; the marketing conduct of SEQ service providers relating to customers; meters and metering; dispute resolution processes for customers; an entity to administer the code. Disputes arising between particular customers and an SEQ service provider about a function or obligation of the provider under the code may, under the EWO Act , section 18A , be referred to the energy and water ombudsman.
(sec.94-ssec.2) The code may be limited in its application to particular types of customers and particular types of water services and wastewater services.
(sec.94-ssec.3) Subsection (2) does not limit the Statutory Instruments Act 1992 , section 24 or 25 .
(sec.94-ssec.4) The code may impose additional requirements to those mentioned in part 4 .
- (a) rights and obligations of SEQ service providers and their customers relating to the availability of water services and wastewater services;
- (b) minimum and guaranteed service standards for water services and wastewater services;
- (c) compensation for failure to comply with the service standards and— (i) the amount of the compensation or how it is to be worked out; and (ii) how the compensation may be recovered;
- (i) the amount of the compensation or how it is to be worked out; and
- (ii) how the compensation may be recovered;
- (d) the terms of supply contracts for the services;
- (e) the marketing conduct of SEQ service providers relating to customers;
- (f) meters and metering;
- (g) dispute resolution processes for customers;
- (h) an entity to administer the code.
- (i) the amount of the compensation or how it is to be worked out; and
- (ii) how the compensation may be recovered;