sch.1A-sec.9Complaint management policy

### sch.1A-sec.9 Complaint management policy The association must— keep and put into effect a complaint management policy; and inform its members about the policy and how it may be accessed; and make the policy available to— its members; and the public. A complaint management policy must state that an association must— deal with complaints about a member promptly and fairly; and make every reasonable effort to resolve a complaint about a member. A complaint management policy must be approved by the chief executive. sch 1A pt 2 s 9 ins 2010 SL No. 346 s 6 (sch.1A-sec.9-ssec.1) The association must— keep and put into effect a complaint management policy; and inform its members about the policy and how it may be accessed; and make the policy available to— its members; and the public. (sch.1A-sec.9-ssec.2) A complaint management policy must state that an association must— deal with complaints about a member promptly and fairly; and make every reasonable effort to resolve a complaint about a member. (sch.1A-sec.9-ssec.3) A complaint management policy must be approved by the chief executive. - (a) keep and put into effect a complaint management policy; and - (b) inform its members about the policy and how it may be accessed; and - (c) make the policy available to— (i) its members; and (ii) the public. - (i) its members; and - (ii) the public. - (i) its members; and - (ii) the public. - (a) deal with complaints about a member promptly and fairly; and - (b) make every reasonable effort to resolve a complaint about a member.