38HRecording and reporting requirements

38H Recording and reporting requirements (1) The manager of a retirement village must keep a record of all management complaints made and resident disputes of which notice has been given in the retirement village, including records of any outcome reached and the action, if any, taken in relation to each complaint and dispute. (2) The manager of a retirement village must, at the annual meeting of the residents of the village, without identifying the parties to a management complaint or resident dispute, present a report on— (a) the number and nature of management complaints made or resident disputes of which notice has been given in the previous year; and (b) the outcome of each complaint or dispute, including any action taken to resolve the complaint or dispute; and (c) any changes made or proposed to be made to address issues arising out of a complaint or dispute. Pt 6B (Heading and s. 38I) inserted by No. 4/2005 s. 16.