NTIn ForceAct
Residential Tenancies Act 1999
18BKeeping of tenant information
Start here
Get a plain-English read of 18B
Turn the raw legal text into a practical explanation grounded in Residential Tenancies Act 1999.
18B Keeping of tenant information
(1) A landlord who holds information or documents received from a
tenant in relation to a tenancy must take steps that are reasonable
in the circumstances to protect the information and documents:
(a) from misuse, interference or loss; and
(b) from unauthorised access, modification or disclosure.
(2) A landlord must remove or destroy any information or document the
landlord holds in relation to a tenant 3 years after termination of the
tenancy, unless the information or document is required as
evidence in a proceeding in relation to the tenancy.
(3) A tenant may request a landlord to give the tenant a copy of any
information or documents relating to the tenant that are held by the
(4) Within 5 business days of receiving a request under subsection (3),
the landlord must give the tenant a copy of the information and
documents requested.
(5) A tenant may request the landlord to amend or remove any
inaccurate information or destroy any inaccurate document the
landlord holds in relation to the tenant.
(6) Within 28 days of receiving a request under subsection (5), the
landlord must amend or remove the inaccurate information or
destroy the inaccurate document as requested, if the request is
reasonable in the circumstances.
(7) A landlord commits an offence if the landlord contravenes
subsection (1), (2), (4) or (6).
Residential Tenancies Act 1999 15
(8) If this section and a provision of Part 14 applies to the same
information, the provision of Part 14 prevails to the extent of any
inconsistency.