83Bills for utility charges

#### 83 Bills for utility charges 83 Bills for utility charges > > (1) The billing entity for a community must comply with the requirements relating to billing for electricity and gas specified in— > > > > > (a) if the operator of the community or a third party supplier for the community is a retailer—the National Energy Retail Rules, or > > > > > (b) if the operator of the community or a third party supplier for the community is an exempt seller—the AER Exempt Selling Guidelines. > > > (2) The billing entity for a community must issue a bill to the following person for utility charges payable for the use of a utility, other than electricity and gas, at least once every 3 months— > > > > > (a) if the utility charges are payable by, and billed directly to, a tenant in a residential site—the tenant, > > > > > (b) otherwise—the home owner required to pay the utility charges. > > > (3) A bill issued under subsection (2) must include the following— > > > > > (a) the home owner’s or tenant’s name, > > > > > (b) the operator’s name and trading name, if any, > > > > > (c) the operator’s contact details, > > > > > (d) the name and address of the community, > > > > > (e) the number or other identifier of the residential site, > > > > > (f) the number or other identifier of the meter, if any, for the home, > > > > > (g) the date of issue, > > > > > (h) the date on which payment is due, > > > > > (i) the billing period, > > > > > (j) the charges, fees and tariffs that apply and how each was calculated, including the following— > > > > > > > (i) the service availability charge, > > > > > > > (ii) the number of days in the billing period, > > > > > > > (iii) the usage rate, > > > > > > > (iv) the total usage charge, > > > > > (k) in relation to meter readings or estimates, if applicable— > > > > > > > (i) whether an estimate has been applied, and > > > > > > > (ii) the dates on which meter readings were taken, or for which an estimate applies, during the billing period, and > > > > > > > (iii) the meter reading or estimate, and > > > > > > > (iv) the meter reading or estimate for the last bill issued, and > > > > > > > (v) the quantity of the service used, or estimated to have been used, during the billing period, > > > > > (l) the amount, if any, deducted or credited under— > > > > > > > (i) a concession, rebate or relief scheme, or > > > > > > > (ii) a payment plan, > > > > > (m) details of the available payment methods, > > > > > (n) a telephone number for the purpose of making a billing enquiry or complaint, if not included in the operator’s contact details. > > > (4) The billing entity for a community, must give a home owner or tenant reasonable access to utility bills and other documents relating to utility charges payable by the home owner or tenant. > > > > Maximum penalty—10 penalty units. > > > (5) In this section— > > > > billing entity, for a community, means— > > > > > (a) if utility bills are issued by a third party supplier for the community—the third party supplier, or > > > > > (b) if utility bills are issued by another entity on behalf of the operator of the community—the other entity, or > > > > > (c) otherwise—the operator of the community. > > > > National Energy Retail Rules has the same meaning as in the [National Energy Retail Law (NSW)](/view/html/inforce/current/act-2012-37a). > > > > National Electricity Rules has the same meaning as in the [National Energy Retail Law (NSW)](/view/html/inforce/current/act-2012-37a). > > > > AER Exempt Selling Guidelines has the same meaning as in the [National Energy Retail Law (NSW)](/view/html/inforce/current/act-2012-37a). > > **s 83:** Subst 2024 No 46, Sch 1\[22\].