83Bills for utility charges

83 Bills for utility charges

83 Bills for utility charges

(1) The billing entity for a community must comply with the requirements relating to billing for electricity and gas specified in—

(a) if the operator of the community or a third party supplier for the community is a retailer—the National Energy Retail Rules, or

(b) if the operator of the community or a third party supplier for the community is an exempt seller—the AER Exempt Selling Guidelines.

(2) The billing entity for a community must issue a bill to the following person for utility charges payable for the use of a utility, other than electricity and gas, at least once every 3 months—

(a) if the utility charges are payable by, and billed directly to, a tenant in a residential site—the tenant,

(b) otherwise—the home owner required to pay the utility charges.

(3) A bill issued under subsection (2) must include the following—

(a) the home owner’s or tenant’s name,

(b) the operator’s name and trading name, if any,

(c) the operator’s contact details,

(d) the name and address of the community,

(e) the number or other identifier of the residential site,

(f) the number or other identifier of the meter, if any, for the home,

(g) the date of issue,

(h) the date on which payment is due,

(i) the billing period,

(j) the charges, fees and tariffs that apply and how each was calculated, including the following—

(i) the service availability charge,

(ii) the number of days in the billing period,

(iii) the usage rate,

(iv) the total usage charge,

(k) in relation to meter readings or estimates, if applicable—

(i) whether an estimate has been applied, and