Part 19Complaints about mental health services

Part 19 — Complaints about mental health services

305. Terms used 223

306. Making complaint to service provider or Director of Complaints Office 225

307. Divisions 3 and 4 to be read with Health and Disability Services (Complaints) Act 1995 225

Division 2 — Complaints to service providers

308. Service provider must have complaints procedure 225

309. Prescribed service providers must provide Director with information about complaints 226

Division 3 — Complaints to Director of Complaints Office

Subdivision 1 — Preliminary matters

310. Parties themselves may resolve complaint 226

311. Things done by or in relation to complainant 227

Subdivision 2 — Director of Complaints Office

312. Functions of Director 227

313. Directions by Minister 229

314. Minister to have access to specified information about Director’s functions 229

Subdivision 3 — Right to complain

315. Who may complain 230

316. Representative of person with mental illness or carer 232

317. Representative must not be paid 233

318. Service provider may complain on behalf of person with mental illness or carer 234

319. Registration board may complain on behalf of person with mental illness or carer 234

320. Who and what can be complained about 235

321. Time for complaining 236

Subdivision 4 — Initial procedures

322. How to complain 236

323. Referral of complaint about excluded mental health service 236

324. Withdrawal of complaint 237

325. Complainant should try to resolve matter 237

326. Complaint that is not to be dealt with by National Board under Health Practitioner Regulation National Law (Western Australia) 238

327. Complaint that is being dealt with by National Board under Health Practitioner Regulation National Law (Western Australia) 238

328. Preliminary decision by Director 238