Part 19Complaints about mental health services

Part 19 — Complaints about mental health services 305. Terms used 223 306. Making complaint to service provider or Director of Complaints Office 225 307. Divisions 3 and 4 to be read with *Health and Disability Services (Complaints) Act 1995* 225 Division 2 — Complaints to service providers 308. Service provider must have complaints procedure 225 309. Prescribed service providers must provide Director with information about complaints 226 Division 3 — Complaints to Director of Complaints Office Subdivision 1 — Preliminary matters 310. Parties themselves may resolve complaint 226 311. Things done by or in relation to complainant 227 Subdivision 2 — Director of Complaints Office 312. Functions of Director 227 313. Directions by Minister 229 314. Minister to have access to specified information about Director’s functions 229 Subdivision 3 — Right to complain 315. Who may complain 230 316. Representative of person with mental illness or carer 232 317. Representative must not be paid 233 318. Service provider may complain on behalf of person with mental illness or carer 234 319. Registration board may complain on behalf of person with mental illness or carer 234 320. Who and what can be complained about 235 321. Time for complaining 236 Subdivision 4 — Initial procedures 322. How to complain 236 323. Referral of complaint about excluded mental health service 236 324. Withdrawal of complaint 237 325. Complainant should try to resolve matter 237 326. Complaint that is not to be dealt with by National Board under *Health Practitioner Regulation National Law (Western Australia)* 238 327. Complaint that is being dealt with by National Board under *Health Practitioner Regulation National Law (Western Australia)* 238 328. Preliminary decision by Director 238 329. Rejection, deferral or referral of complaints 241 330. Response by respondent 242 Subdivision 5 — Negotiated settlements and conciliation 331. Resolving complaints by negotiation 243 332. Conciliation of complaints 244 Subdivision 6 — Investigations 333. Conduct generally 246 334. Power to require information and records 247 335. Warrant to enter and inspect premises 249 336. Conciliator cannot investigate 250