sec.187Administrative action complaints and competitive neutrality complaints

### sec.187 Administrative action complaints and competitive neutrality complaints The annual report for a financial year must contain— a statement about the local government’s commitment to dealing fairly with administrative action complaints and competitive neutrality complaints; and a statement about how the local government has implemented its complaints management process, including an assessment of the local government’s performance in resolving complaints under the process. The annual report must, for each type of complaint mentioned in subsection (1) , also contain particulars of— the number of the following during the financial year— complaints made to the local government; complaints resolved by the local government under the complaints management process; complaints not resolved by the local government under the complaints management process; and the number of complaints under paragraph (a) (iii) that were made in a previous financial year. s 187 amd 2026 Act No. 5 s 121 (sec.187-ssec.1) The annual report for a financial year must contain— a statement about the local government’s commitment to dealing fairly with administrative action complaints and competitive neutrality complaints; and a statement about how the local government has implemented its complaints management process, including an assessment of the local government’s performance in resolving complaints under the process. (sec.187-ssec.2) The annual report must, for each type of complaint mentioned in subsection (1) , also contain particulars of— the number of the following during the financial year— complaints made to the local government; complaints resolved by the local government under the complaints management process; complaints not resolved by the local government under the complaints management process; and the number of complaints under paragraph (a) (iii) that were made in a previous financial year. - (a) a statement about the local government’s commitment to dealing fairly with administrative action complaints and competitive neutrality complaints; and - (b) a statement about how the local government has implemented its complaints management process, including an assessment of the local government’s performance in resolving complaints under the process. - (a) the number of the following during the financial year— (i) complaints made to the local government; (ii) complaints resolved by the local government under the complaints management process; (iii) complaints not resolved by the local government under the complaints management process; and - (i) complaints made to the local government; - (ii) complaints resolved by the local government under the complaints management process; - (iii) complaints not resolved by the local government under the complaints management process; and - (b) the number of complaints under paragraph (a) (iii) that were made in a previous financial year. - (i) complaints made to the local government; - (ii) complaints resolved by the local government under the complaints management process; - (iii) complaints not resolved by the local government under the complaints management process; and